My grandparents were at a different facility, where they did not receive baths on a weekly basis,…read moreas required by law. The other location also doubled medication and was dead inside (all the inhabitants were in their rooms...all the time!) Carlton Plaza was very accommodating. We toured the hotel-like setting and knew it was far better than the place my grandparents were currently residing. There is a library room, with computers and books and tables, an arts and crafts area space, a theater room, a billiard room, and nice restaurant style food with waiters (haven't had the food but it looks amazing). My grandparents were able to move in ONE day. That is how awesome this place is, they were able to make that happen for them. Besides the things for them to do, their personal apartment isn't so bad. The room has 12 ft ceilings. A little kitchen with a microwave, fridge and sink. There are blinds between the little living area and the little bedroom which makes it feel much more big. Nice size bathroom. Do I wish senior care places offered more space for older people who have a lot of nice things they want to be around? Yes. Do I think that we can make the space work at Carlton for my grandparents? Yes. The care, class, and quality that Carlton Plaza offers...its much better than some other places, and allows interaction, which couldn't have been if we had gotten them in-home care. I am very pleased and am recommending Carlton Plaza to anyone who cares to listen. I am even planning for when Im elderly...I want to live in a place like this! 12/22/16 Update: My grandparents have passed away since this review, but, I wanted to let everyone know that while the facility is very good some of their staff is not. My grandmother, in her final months had her purse stolen FROM HER ROOM. So please be aware that some of the assisted staff members they employ are not all good people. Please consider this when you move your family into this place. Either don't have assisted people in there, or make sure your grandparents valuables are put away when assisted people enter. Its not a great situation but it seems like theft will happen wherever you might go, and people prey on those that are elderly because they are easy targets. Just keep your eyes open.

Pity the management and staff had a complete turnover. They used to be really good. Now they are…read moreindifferent. If you are in pretty good health, it's quite a pleasant place. But one your health begins to fail, you discover that services you need are extremely costly. $750 a month to be escorted to the dining room. If you need your blood pressure taken for a medicine, that's $800 a month. Need assistance to get dressed, shower, take meds, or pretty much anything, that's all extra. This why so many people leave Carlton as their need for assistance grows.

Im a Vietnam Veteran and taking care of a WW2, Korean War Vet. When he suffered falls his Son and…read moreI explored several Senior Living homes. We immediately fell in love with WellQuest. The Staff there has been excellent in caring for the tenants. It is extremely clean and a pristine environment. There are daily activities for the tenants and a Veterans Club and recognition of our Vets. The dining room is large and lots of menu choices. The staff is professional and caring. I see my 100 year old and the tenants daily! I would grade this facility with A+. I recommend it without reservation.

I am really saddened that I have to leave a negative review. I used to think this place was great…read moreand my parents enjoyed it. However, the management has gone downhill. Elena the Director has been no help with my concerns. After talking with many staff members it sounds that my annoyance with management is felt across the board. Please do better WellQuest. We need strong leadership.

It is always so loud and busy and HOT. With the "AC" on blast, it is still 80°+ in the room. You'd…read morethink they can regulate airflow and temperature for a rehab center a little better. They had a fan in my grandma's room the night before. They took it and gave it to someone else. When asked why they took it they said my "grandma didn't say she needed it." We requested another one and they had to scramble to find another one. I think they stole it from someone too. My grandma got cuts on her arm and they never informed us. They don't know what "happened." She had a roommate that FELL off the bed and no family was notified either. Roommate had to go back to the hospital. Looks like this place is holding on to the bare minimum.

The care was AWFUL! They did not answer phones or my mom's buzzer to her room and she could not…read morebreathe, even after being paged by receptionist they still didn't go to room. I had to hang up and call back and receptionist left her station to track down a nurse to go to her room. They stated she was bathed but she smelled and her hair was greasy they never washed it and she was there for a month, quality of care TERRIBLE! She is in hospital 1 day after release with fluid in her lungs and a severe UTI again! My mom WILL NEVER return there if ever she should need to.

Our Mom was a resident of the Meadows for nearly 8 years. During her stay she became friends with…read moreevery member of the staff that took care of her. Mom was a very social person who loved to share her life stories and was interested in others as well. Not only was the care exceptional but personable as well. The Meadows soon became like family to us and we were grateful for the care and attention she received. Mom passed away May 31st 2025 ..but we know she made an impact on the staff as it was evident in their tears. THANK YOU for all you did . We will be forever grateful GOD BLESS Steve and Roberta Martinez

So they raised rates 700$ in the 2 years my dad has lived there but haven't improved services, just…read morethe remodel. Now I am informed it will be another 1,100+ a month for his care which is basic as they don't shower him or dress him. At one point we paid extra for that but they didn't do it so we took it off. They have about 3 employees who haven't left. My dad complains about the food so we have to grocery shop. The nerve to up your price by almost 2,000 a month in 2 years is ridiculous. He takes care of himself outside of laundry and meds. We only stayed there because the prices were low. We were on the fence about leaving but you made the choice for us. ROBBERY!!!

I was pleasantly surprised. My son told me about this place. I checked it out; what I found was…read morecalm, lovely areas to meet others or enjoy the sun. No regimental behavior. Services that you ask for not what is defined for you. I have a cottage; I enjoy the space , the quite surrounding, roses and trees, a front porch that is my own and the freedom to arrange the interior to suit my needs. If anyone is seeking a place that provides these amenities, Ivy Park is the place. William Cleveland Retiree and Artist

the staff is very kind and friendly and I love how they break up into smaller groups to give more…read moreattention to their residents

This senior living is beautiful!! Poppy was my grandmothers favorite caregiver she always showed…read moreher love and compassion. I dined in a few times and door was delicious! Over all this is a great place to be .

Had a chance to meet with the owner Debbie, what an amazing lady. She not only owns this home but…read moreis a licensed LVN! That's rare to find in a care home. She gave us a tour inside the home and outside, I really liked how warm and inviting the home is and how well the residents are being taken care of. If you are in Need of placing mom or dad in a home call Debbie!

I love Silver Pine Care home. My mother lived the last year of her life there and was happy and…read moresafe. They cared for her like she was family and were there until her very last breath. My mom loved her caregivers and they loved her. I have told friends looking for a place for their parents how much I appreciated the care my mom received. I would recommend this caring place to anyone!

This is rating is for Caregiver Linda Archie!!!!! It's been a year since came to take of my…read moresister!! She's very attentive to Annie's needs, her compassion, encouragment, patience and interactions with her is like mother and daughter. If it were left up to Annie, she would be here 7 days a week! As for my husband and I, her professionalism and work ethics are beyond our expectations. I can't recommend her to anyone because Annie would put me in the dog house!!! Thanks Linda! You've been a breath of fresh air coming into our family! The Newsomes Elk Grove, CA

(Note: I see multiple offices listed for this agency; I chose the Elk Grove location because that's…read morethe office I believe we were dealing with.) We used this agency for much of 2022 to care for our ailing parents in the Sacramento area, and I have very mixed feelings about them. On the one hand, we had a number of different caregivers from Golden Years and one of them stood far above the rest, so we requested her exclusively and were never disappointed by her excellent care. However, dealing with their business office left a very bitter taste in my mouth.. I could have overlooked the multiple billing errors (including duplicate invoices) if their office had been responsive in correcting them, but emails to their office simply went unanswered, and I had to resort to sending letters via registered mail. (Thus, "unpaid" but erroneous bills piled up and GY started charging us usuriously high interest rates on the "unpaid" amounts.. I'm talking 122%) I also was not pleased when a key contractual obligation was not only ignored (as were multiple requests that they honor their contract) but once they finally replied, they blamed *us* for the problem that they caused. Caregiver scheduling was also a big issue. We were supposed to do all scheduling through the GY office, but they were not at all reliable and we wound up having to schedule directly with our caregiver. (This was against their rules, but the caregiver acknowledged the challenges dealing with the GY office, and told us that she had the same problems with them.) If our excellent caregiver had not left GY's employ, we probably would have continued to suffer their billing errors and obnoxious unresponsiveness, but while we were sad to see the caregiver go, we were not at all unhappy to be done with Golden Years. (They did eventually condescend to reply to us and offered a small token reduction in our charges as an apology for their failures). If we were in a position where we needed in-home care services again, I would absolutely not choose Golden Years.

My father spent his last few years at Perpetual Manor and loved being there. The home and grounds…read moreare beautiful. As he transitioned from independent living to hospice as his health declined, they were very accommodating, making changes and adding services as he needed. Angel and Gary were truly and angels. When he passed on we were thankful it was in such capable, kind hands. Deborah C.

The care my Mother received at Perpetual Manor was nothing short of OUTSTANDING. My Mom left the…read morehospital and went to Perpetual Manor for round the clock care. I can't think of a more better place my Mom could have gone to. I wished she was strong enough to have enjoyed the beautiful and peaceful garden/patios surrounding the home. She would have thought her Family found a piece of heaven right here on earth. The excellent medical attention that Angel & Gary (owner of home) gave was a true blessing for my Mom and our Family. You hear of stories of Angels living amoung us and I truly believe they were sent to take care of my Mom. Thank you Perpetual Manor from the bottom of my heart for the compassionate care my Mom received from you both. Mary Jane

Managers are always behind closed doors. There is little communication such as at 7:30 AM. Someone…read morewas on my balcony and I wasn't aware, but they were cleaning windows. Laundry services are very small for all those that need to use them. The place is clean and the meals are adequate, but I don't like that. You can only eat at certain times.

We moved my elderly mother into an apartment after being invited to a wonderful lunch meet and…read moregreet. Promising all inclusive gourmet food, house cleaning, repair person and ride sharing. Upon moving in an incomplete apartment with repairs still pending months later we have only encountered excuses and rude not helpful behavior by the resident managers not only to ourselves but to others residents. The food as pictured below is typical of what the elderly are given. When inquired COVID blamed but the kitchen should have a protocol for healthy tasty food since we have been in a COVID world for over two years. We are sad and actually removed our mom immediately when he stayed with her for a night and realized people enter her home while she is sleeping or not in the house that is not cleaners. The housekeeping use the laundry rooms most week days and only allows the residents late night weekends to take care of their own needs. The cost of this complex is quite costly and I would really caution people about putting someone you love here.