I have not bought anything yet. I spoke with their customer service through their online chat program. I had Samantha from San Diego assist me with all my questions. I may set a Chicago appointment up to see what I was interested in. I appreciated the help when the store in Chicago was closed for the evening. Special thanks again to: Samantha Johnston Customer Experience Assistant Brilliant Earth read more

Just gonna go ahead and rave some more about Brilliant Earth. My ring is absolutely stunning, it's more beautiful than I imagined it would be when I saw its design a few months ago at the showroom. My ring was just a bit too small (I needed at 0.25 size up), we were in the neighborhood and it was so quick and easy to make an appointment to get it resized within 30 minutes of making the phone call. Their customer service has been all around wonderful. I'm also so in love with my delicate diamond earrings. And knowing my jewelry is ethically sourced makes it all even better. read more

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I was very excited for this visit but left very disappointed. The staff was nice but I only had 45 mins to look at engagement rings. I was told I had 5 mins left and I hadn't even seen anything on my finger yet. I felt very rushed and like they were pushing me out the door. Felt like I got there, picked out a few settings and it was time to go. On top of that, when I asked to see a different size carrot ( even though before my appointment I asked to see a 2 and 2.5), she told me there wasn't enough time to go pull a different size. They also only have rings for you to try on in a size 6. So if your finger is 6 or above you won't be able to get anything on your finger. We also didn't receive any type of pricing at our appointment. I left 2 stars because they did have a lot of settings to choose from and the staff was nice ,but definitely was not with the trip from the suburbs and the $12 for parking. read more

I went to Brilliant Earth to get a push present for my wife and it did not disappoint. Coming from someone who has very little acumen on how to pick out jewelry, I was in great hands with my sales rep, Emily Huth. She was knowledgeable, patient, and went the extra mile to help me. Emily made the buying experience fun and I never felt pressured at any point. I'm very satisfied with Emily's service and most importantly, my wife loved the ring! read more

My husband and I were on vacation recently and my original engagement ring was stolen. We were both heartbroken. But thanks to insurance, I was able to get another engagement ring and knew I wanted to get it from Brilliant Earth. I respect their social mission and their ring selection is gorgeous. My husband and I made an appointment at the Chicago showroom and we worked with Caroline Burns, who was phenomenal. She was so knowledgeable and kind, and never tried to upsell us. Their facilities are clean and the process went very smoothly. Caroline helped us pick the perfect combination of something that resembles the original ring and has lovely new details. Thank you for helping us turn this sad situation into something beautiful! read more

Initially, I would have given them a 5-star review for an incredibly easy and helpful engagement ring purchase. However, that experience became overshadowed by events that occurred after purchasing. Their customer service is horrendous to be blunt. In addition, I worry about the quality of the metals used in their bands. My fiancé's engagement ring has a slight twist in one of the prongs, causing some of her hair to be pulled out when she runs her hand through it. We attempted to contact the corporate customer service team, and were bounced around three different "customer care associates" who refused to take responsibility for the issue and were unable to explain the repair process in detail. If you need a repair, you have to send your ring to their San Francisco office. For someone living in the Midwest, having a $10,000+ engagement ring shipped across a the country for a repair they couldn't give us any information on is nerve wracking. Coupled with negative interactions with a showroom specialist and the manager of the Chicago showroom, I would highly recommend going elsewhere. There are too many quality jewlery stores in the city to waste your time with awful customer service and worry about the quality of a big purchase. read more

*This review is specifically in reference to the Chicago Showroom* The customer service at this showroom is terrible. My fiance and I have been twice to look at bands to go with the engagement ring he purchased online. Hunter was our consultant the first time and after we had discussed rings he said he would email us with the details of what we went over within the next hour or day or two at the latest. More than a week later, we received an email from him. We had another appointment a few weeks later to look at a band that wasn't in the showroom the first time. We show up, and after waiting 10-15 minutes, the front desk receptionist said that Hunter was running late with his other appointment and brought the band I wanted to see out to the lobby. That was fine because I didn't need to be in the showroom to see it, but again after discussing it with the girl she said she or Hunter would be in touch with the details the following Monday. It's now almost a week and a half later and we still haven't received an email with the from them. I have no qualms about the rings themselves, I'm just unhappy with their false sense of timelines. With wedding planning, the worst part for me is timelines not working the way that you intended and having flaky vendors. So, please keep this in mind if you're counting on the staff to be responsive & reliable. read more

Tldr; Ethical diamonds unethical customer service. In June my fiancee and I were very excited to purchase a ring from this company. We had an incredible experience with the folks in the Chicago office who were super friendly and accommodating and they helped us leave incredibly happy with our once in a lifetime purchase. A few months later in August my fiancee decided that she wanted to have her ring resized - just a half size. They assured us this would be no problem. We didn't realize this at the time but this was the start of a pretty ugly story for us. About 6 months later the band of my fiancee's ring split. This was very surprising given the relatively short time that we had the ring and the $6000 we spent on it. However, we weren't too concerned since the company offers a "lifetime" warranty. We head to the Chicago storefront and were again greeted by the incredibly friendly staff who informed us that this would be no problem and that "they see this happen all the time after ring resizes". We left again -feeling great about our purchase with this company. This is when things changed. A week or so later, an email arrived in my inbox from brilliant earth. I quickly skimmed through the email, not thinking too much about it until I got to the bottom. They informed us that we would be the ones paying for the repair! I didn't understand, we owned the ring less than a year and had no accidents to speak of. Still, I wasn't too concerned. I was sure that we'd get on the phone and address the misunderstanding. After playing phone tag for a week (seriously... their Chicago office is so easy to get in touch with but I have never once called their corporate office and had them pick up the phone) my fiancee finally got on the phone with them. After a long discussion she was told this is not a "manufacturing" issue and that the most likely cause of the breakage was the way she opens DOOR HANDLES. I don't know about you but I'd like to think that my multi-thousand dollar ring purchase is capable of standing up to your everyday door handle... She got off that call visibly disturbed. It is particularly painful when a company selling life long emblems of commitment leaves you hung and dry. After a few more painful calls we were put in touch with a manager. I picked up his phone call feeling hopeful but the phone call honestly just sucked. He offered nothing in the way of a resolution and I left realizing the type of company I had just made the biggest purchase of my life from. My fiancee decided to take to social media. Lo and behold the next day I get a phone call again from the manager. "Hi Sir, I talked to my team and we have good news, we're willing to pay the full cost of the repair!" ... .... "We'd just like you to take down any posts, I mean I haven't seen any... but in case you've posted anything please take them down. And we'd like you to sign an NDA." (Paraphrased) I'll let you decide whether they'd seen any of her reviews or not. Either way we decided to hear them out. We were met with an NDA that silenced us on any and all issues going forward related or UNRELATED to this instance. They refused to budge on this gag order. Afterwards, we found reviews online that said they had also been through this. I wasn't surprised. As you might have guessed we decided we didn't trust this company enough to sign a lifelong agreement like this. I almost never post negative reviews but I'm posting this one - so that when you or your fiancee look down at the beautiful ring on their finger it will remind them of their incredible engagement not the awful company they bought it from. read more

Brilliant Earth is the worst company I have ever done business with. They sent my engagement ring with a stone that was poor quality - I could see multiple specks in a gemstone that was supposed to be "eye clean" - and with engraving that was noticeably uneven on the band. My fiancee and I tried to order a new ring from Brilliant Earth because I really did love the design and cut of the stone. First, we returned the old ring and we went through a completely new transaction to buy the next one. Brilliant Earth received our return and refused to credit our account for the original purchase (despite multiple phone calls and e-mails) and also kept the second charge. The called me and my fiancee multiple times a day to tell us they refuse to make a new ring and the original would simply be evaluated for quality and sent to us with changes (or no changes) that they see fit as a FINAL SALE. Not only that, but Brilliant Earth's website guaranteed a delivery date by Valentine's Day (today) and then when asked on the phone, one of their representatives mentioned that it would take "a lot longer." AVOID THIS COMPANY. Do not trust them with your money or your time. They have taken what should have been an exciting and romantic experience and ruined it with their incompetence and complete disrespect of our time and money. read more

Loved my experience at the Chicago Location! My fiancé and I met with Emily Huth to discuss the different style of rings that were available. She helped us both understand the different terms when it comes to looking at diamonds and answered all the questions we had. I ended up picking out two rings and left it up to my fiancé to pick THE one and he told me how helpful she was through the entire process! Our engagement wouldn't have been possible and smooth sailing without the help of Emily! The ring truly took my breath away when I saw it read more

We visited the Chicago Brilliant Earth showroom to try on wedding bands and Maddie was very helpful! She pulled all of the bands I pre-selected and after I had tried them all on she suggested I try on more. I so appreciated this! Instead of rushing us (we were late for our appointment) she made sure we were able to view all of the rings we wanted. In addition to this, Maddie offered to clean my engagement ring and it hasn't sparkled this much since my fiancé proposed! We highly recommend Brilliant Earth! read more

Could not recommend Brilliant Earth enough, thanks largely in part to my experience with Emily Huth. My girlfriend and I had an appointment with Emily that was extremely informative and involved absolutely no pressure at all. Since Emily and the other consultants don't work off of commissions, there were no sales tactics used to get people to pick more expensive settings or diamonds. Emily let us take our time to try on as many different style rings as we wanted to ensure we found an ideal band, setting and style. We also had a lesson in how to tell the differences in diamonds through analyzing their cut, color and clarity. We came in with a few ideas of what we liked and Emily was able to show us those rings along with similar rings with slightly different variations. During our visit, they only had one other couple in the showroom and limited capacity due to safety concerns. Everyone had masks on and the rings were sanitized prior to our appointment. I came to Brilliant Earth to shop for a lab-made, sustainable Diamond but will be recommending it due to the phenomenal customer service. Thanks, Emily! read more

My girlfriend and I scheduled an appt. with Brilliant Earth while we were going to be in Chicago for a weekend trip. They reached out in advance to understand our preferences via e-mail and called the day before to confirm the appointment. The day of we were paired with Briana who helped walk us through every step of the process. We weren't decided on exactly everything we wanted, but by the end of the appt. we definitely had a solid idea of our preferences and were able to make an educated decision on what we wanted! Briana was great!! The only concern I had was that since Brilliant Earth is not local to where I live if any maintenance has do be completed by shipping the ring. Briana assured us the shipments are safe and 100% guaranteed read more

I have had such a great experience working with Brilliant Earth on my engagement ring. The staff is so kind and professional. I had to go get my ring "re resized" because the original size I picked was still a little big. I truly appreciated Hannah's patience and help - I will definitely be back for our wedding bands! Additionally they have set up extra steps (sanitizer, masks, plexiglass walls at the front desk) in order to make my visit as safe as possible. read more

Madelaine at the Chicago store was wonderful. She has a great passion for jewelry and customer. I would definitely recommend her to anyone. Great engagement ring choices. Thank you for a great experience. Definitely coming back read more

My fiancé and I went to pick out wedding bands with ideas in mind of what we might want. We worked with Emily and she was so willing to show us anything that we could imagine and we both ended up with something quite different than what we imagined - but are so excited about our choices! Emily made the entire appointment fun with zero stress. If you make an appt here, request Emily! read more

I periodically browse vintage cocktail rings on Brilliant Earth's website and decided to stop by pre-COVID on a whim. The reception and showroom were gorgeous and the staff was really knowledgeable and patient. I didn't feel any pressure to buy but I left knowing a lot more about their process and offerings. My boyfriend eventually bought me some pearl studs that I love! read more

I bought a ring from Brilliant Earth for, uh... you know. I was impressed by their huge selection online for any budget. Plus, they offer conflict-free diamonds! That was a huge plus for me. While the online store was impressive, I'm writing this review to talk about their customer service. When I bought my ring, I saw a different one that I wanted instead after already paying for it online. I was able to switch rings easily by messaging a customer service representative. I also changed my shipping address 3 different times, and they happily helped me out each time. When the ring arrived, and I popped the question, my fiancee thought the diamond was too big, and the ring size was too big. So, we made an appointment at the Chicago location to see what kind of changes we wanted to make. Since it was within the 30 day period, we were able to switch rings at no extra cost. We decided to keep the same ring but resize it and swap out the diamond for a smaller one. I got some money back for getting a smaller diamond, and the ring arrived in the mail when it was ready. It's also worth noting that the place is really nice. It's quiet, relaxing, and they give you free chocolate. Every staff member I interacted with was friendly and helpful. Plus, it's near Sprinkles cupcakes. I am very satisfied with my experience with Brilliant Earth. With their powerful online store, diligent staff, and conflict-free diamonds, Brilliant Earth is the jewelry store of the future, and I would recommend them to anybody looking to purchase jewelry. read more

We had an amazing day together shopping for my engagement ring. From the time we made the appointment we were contacted about what to expect and we were able to say what our preferences were. They pulled diamonds based on our preference before we got there. Caroline was so knowledgeable and was able to share with us all of the wonderful details on what the company does to prioritize keeping our earth clean. She told us what to expect for the appointment and then lead us through everything. She answered all of our questions and kept my fiance to be involved in the process. I recommend asking for Caroline of you can, she made my day really special. We highly recommend Brilliant Earth! read more

This is a review for the online experience from Brilliant Earth: Honestly, there is no reason not to try ordering from Brilliant Earth, even if you can't go in store and have to order online - I visited a number of local jewelers, and found that while it was educational, they simply didn't offer the best value. My local honest jeweler was about 30% less expensive than a large national chain, and my Brilliant Earth ring that I purchased was another 30% cheaper than a local jeweler. In addition, the ring quality is great and looked better than it did online. I did want to see the actual shots of the diamond, but honestly, having GIA certification on mostly every stone helped - just trust the experts. Shipping was fast and the customer service was great - their method of having a single agent serve as your contact point made me feel less like I'm dealing with a large online corporation, but more with a small business that checked up on me and made sure I was satisfied. read more

Long story short, Brilliant Earth is a scam and it's absolutely insane to me that their horrible, unethical business practices haven't been exposed yet. I don't post on here often, but have recently become involved with this nightmare-ish situation that I want to make sure doesn't happen to anyone else. If you're considering an engagement ring from BE, please read!! Long story short, my fiancé and I were sucked into a Brilliant Earth engagement ring. And rightfully so, their marketing is incredible, the rings are gorgeously unique, and they're 'conflict free.' I love my ring, but have had to send it back for major repairs twice within the last eight months (keep in mind each repair takes about 6 weeks, so I've really only been wearing the ring for six months). The first time around they admitted that the band was faulty. This time around, they're trying to blame me for the issues and will not fully replace the band (which is what they promised if it happened again after the first repair). They held my ring hostage for about seven weeks, and were not returning my calls or giving me updates on the repairs. I took matters to social media and started leaving negative comments on a few posts. Naturally, someone called me right away and stated that they will not be able to help me "to the best of their ability" if I don't take the negative comments down and wouldn't give me an update on my ring. Mind you, they had already deleted the comments themselves. It eventually got to the point where they weren't only not returning my calls and emails, but also had blocked my family and me on social media. Through this process, and talking to dozens of couples with the exact same issue, I've learned that they make any customer with a bad experience sign an NDA, which is why they only have glowing reviews online. I'm absolutely sickened over how this big company can take advantage of the happiest time of people's lives. I hope this at least saves one person from having to go through the same thing with them. read more

When there's wrong with the customer service, everything is wrong. The customer service representatives of the brilliant earth on the phone were poorly trained, they just want your money! After you made the purchase, there is no change can be made, even you ask them politely. The answer from the team was very rude, she said if you cancel the order, the second order you place in the future can not be returned. I didn't even want to go that far, clearly she didn't have any patience. Afterwards, they sent me multiple emails regarding their store policy instead of solving my problem. Anyway, good luck! read more

What a great boutique that offers conflict free diamonds as well as a great variety of diamonds. This is a cute little boutique and the minute you enter you know you will be taken care of very well. We were educated on styles, diamonds, colors, clarity, and cut. We know they will help us make a great decision to make this special occasion in our life quite memorable! Cannot wait to come back for more of life's special occasions! read more

I recently made a very large purchase from this company and everything seemed fine until it came time to pick up my purchase from the show room. I was notified before I arrived that there was a pending balance that I still owed but was given no reason why the balance was there and what the balance was for I reached out to customer service and all I was told was it's a balance and I need to pay it before I could make my pick up. Tried calling customer service multiple times everyone said they would call me back with an answer no one called me back for days even tried calling the sales person that I purchased the ring from and she had no idea why there was a balance either because she had placed the order for me over the phone. After a week and a half I finally got an email stating that I did not pay in full and that the remaining balance was taxes. I did not purchase this on my own I purchases over the phone with a sales representative and it was not my fault yet they were saying it was my fault that I'd not paid in full. I would not recommend this company ended up canceling the entire order and no one even bothered to apologize. This wasn't an engagement ring and I had waited long enough I was beyond frustrated with the way they handled us I would not recommend this company to anyone. read more

We had a great experience. Maddie was great. She had rings in the style we were interested in all ready to go. She was very knowledgeable, helpful and just fun to work with. The showroom is nice and in a great location. read more

DO NOT WASTE YOUR MONEY! I bought a ring from BE end of June 2019. Had the ring not even 5 months and accent stone had fallen out. Called customer service to get repair done under their "lifetime" warranty (which is a joke btw) and was not happy this had already happened in such a short time frame. Once I shipped the ring in, got a call 2 weeks later saying there was "wear and tear" on the prongs which caused the stone to fall out and that they would cover it this time, but next time I'd have to pay for repairs before they would return the ring. I have an office job and I take the ring off to exercise, shower, clean, do laundry, to eat sometimes! But I said fine, just fix it. The ring arrives a month later and not even 2 WEEKS after getting the ring back, a STONE FALLS OUT AGAIN! I call BE and they say this "NEVER" happens and apologized saying they will repair the ring and it will take another month, but if it's "wear and tear" I will be responsible for the repairs. Wth? How can I wear down a ring in less than two weeks? Then I go online to read all these horror stories I didn't see before of ppl with the same issue and BE forcing ppl who were leaving bad reviews to sign NDAs to get their rings back if they didn't want to pay for repairs. That's literally their scam, telling ppl it's "wear and tear" and you can't challenge their findings bc you're not face-to-face for them to prove and show where the wear and tear is. Not gonna lie, I got scared.. So I take the ring to a well known local jeweler that has combined experience of 100+ years. The jewelers and the man that creates their custom pieces took a look at the ring and said I did not have a scratch on the ring , no sign of "wear and tear" and that the stones are not falling out because of wear and tear, but a design flaw. He was very knowledgeable of course and explained that the metal band is too thin and the ring doesn't have big enough prongs to hold the tiny accent diamonds in place. A slight movement could make the stone fall out and this will for sure keep happening. He said he refuses to make such thin and dainty bands because of this problem. Of course I will never get a refund since my 30 days are up so not even going to fight that, but STEER CLEAR and learn from my mistake with BE's bad quality! Luckily these same jewelers are working with my husband and I to redesign a ring with a thicker band using the same center stone but I'm out $1300 for the BE band which they are kindly doing the repair in 1 week for MUCH CHEAPER and not 1 month like BE and making it into a cocktail ring with a gemstone. All in all, this has been a nightmare, not what you want for such an important and expensive piece of jewelry... read more

So I live in Chicago, where their store is , I find a necklace on the website and order it, DID not notice that they take 3 weeks to ship from the website, wtf ???? Why? First of all they ship from San Francisco? Why ? Why does it take 3 weeks? They ship Fed Ex , if I ran the business it would take 3 days from ordering to doorstep. That's how I run my eBay store. Learn from my mistake people . read more

I had an amazing experience at Brilliant Earth. I met with Lainie Collett and she helped me find an absolutely stunning Diamond Asscher. The cut, clarity, color, and overall sparkle was striking. I wanted to go with a step cut diamond but at the same time I appreciated the cut and sparkle of a round diamond. To accommodate, Lainie perfectly recommended an Asscher and she was able to find one with a VS1 Clarity Rating for a great price! I love it. She's great. Very sweet, helpful, and extremely knowledgeable. She thoroughly answered all of my questions. I wanted to make this experience special. I researched beforehand and saw that BE stood out from other jewelry companies in their mission, values product quality/offerings, and overall customer experience. I made the right choice because it exceeded my expectations and I owe it all to Lainie who expertly reflected the company in a great light through her knowledge, expertise, customer service skills, and warm personality. I will definitely be recommending Brilliant Earth to anyone I know that needs an engagement ring and I will tell them to request with Lainie! read more

If Yelp offered a negative rating system, brilliant Earth would definitely get that! This establishment has been nothing but a headache for the past month.. I purchased an engagementring a ring on February 5th for a proposal that was set to happen on February 24th. on the 19th of February the ring was set to be delivered to the showroom however, it never was delivered. I was then given the delivery date of February 22nd...that never happened. Then February 25th...that never happened then given the date of the 26th then March 2nd then March 5th then March 8th. I still have not received my order and I ultimately ended up saving the date of the 24th for the proposal however, was forced to go to another jewelry store to purchase another ring for my fiance. I have spoken to several managers as well as several representatives. I have been told one lie upon another. I would never again give brilliant Earth my business. I hope someone is able to read this before making the decision to give them their hard earned money. read more

I don't get on Yelp to leave reviews that often but I had to give their jewelry consultant Madelaine a shout out. I spent 3 weeks searching around locally and online to find the right engagement ring for my girlfriend, and Madelaine was extremely helpful and patient. I had good experiences with other consultants as well but Madelaine really helped me feel comfortable buying a ring online and helped me step by step. Definitely recommend asking for her if you're looking to buy from Brilliant Earth. read more

What a wonderful experience! So easy, and very delightful! Absolutely loved picking out my engagement ring with Emily! Please ask for Emily Jones if you decide to schedule a consultation!!! I can't wait until the ring is actually on my finger!!! Ahhhhhh Brilliant Earth, you are the best! Thanks for everything!!! read more

I was pretty disappointed with the Brilliant Earth location in Chicago. I went there based on the good reviews but didn't find the business to be very professional. You have to make an appointment in advance to get into the showroom which I don't think many people know about. I went in for two appointments - the first was more general and the second to design a ring. I felt like both of the individuals that I met with were just trying to get me out of the showroom rather than to help me. I asked about making a custom ring and the woman I met with was really short with me and told me that she would get back to me with a quote in 5-7 days. Two weeks later I received an email with a quote and a bunch of links to order my diamonds online. Really? You aren't going to spend time with me to create the ring? Instead I should click on all of the links to pick out the diamonds and review the custom ring process myself? No thanks. I wouldn't recommend if you want professional customized service. read more

The experience with brilliant earth wasn't very personable. You look in a case in the showroom at some rings you like and are able to try them on but if they don't have the exact ring you are looking for you may have to try and find another location that has the ring in circulation. In my situation they did not have a rose gold version of a ring we were looking for and told us we would have to purchase the ring before we were able to even see it. No one followed up with us after we left which made it seem as though they really weren't invested in their customers. We did not end up purchasing anything from them due to their lack of personalization and factory-like atmosphere. read more

Had a wonderful experience here! Emily H was my consultant and was very helpful, professional and courteous every step of the way. Would highly recommend her if you want incredible service! read more

I have gotten multiple things from Brilliant Earth, and Emily Huth has helped me find the perfect rings, even when I didn't really know what I was looking for . She couldn't have made it any easier for me. read more

Excellent customer service. Briana Baker helped me create the perfect engagement ring. Everyone was friendly and it was a a simple process. Highly recommend. 10/10. 5 stars. read more

I love Brilliant Earth. I worked with Mary Pat and she made me feel very comfortable in a place where I feel like a fish out of water. She listened to my wants and helped me to select a piece that was in my budget and exactly what I was looking for in a treat yo self gift. I would recommend Brilliant Earth to anyone looking for a beautiful piece that is ethically sourced. read more

From start to finish, my partner and I were blown away. Erin was incredible, so incredible that we fell in love with the FIRST RING she pulled for us. Price ranges are amazing, the rings are ethical and beautiful, and the showroom handled COVID protocols flawlessly. My partner and I agreed that the day we visited and found our perfect ring is the best day we've ever had. We can't thank Brilliant Earth enough for making it so special. read more

After researching ethical engagement rings, I felt most comfortable with Brilliant Earth. My girlfriend wanted to see what they were like in person before ordering online, so we made a 6 hour trip to the Chicago showroom. Scheduling an appointment was easy, the waiting room was elegant, and the entire process was wonderful. Hunter walked us through the entire Brilliant Earth process - from trying on rings to discussing carat sizes to explaining the online ordering process. The ring arrived in a beautiful wooden box, as well as with diamond certification (we went lab-grown!) and a cleaning kit. I'll be recommending Brilliant Earth to all my college buddies soon to get engaged. Thank you Hunter, and thank you Brilliant Earth! read more

If I could give this place 0 stars I would. First, when my now husband ordered my engagement ring they told him it's better to order up a size than down because they can't make a ring bigger but can always go smaller. He knew what size ring I was but was made nervous by this customer service person and was suggested to go up a .25 of a size, so he did. When we got engaged the ring obviously didn't fit. Knowing they had a location in the Chicago, we went there only to find out it's only a show room and we had to send it to California to get re-sized. Fast forward to when we ordered the wedding band they told him they needed my engagement ring to make the wedding band "so it fit perfectly" (I have the Venus ring) so since we didn't know this we basically had to pay for them to ship a "rental ring" to us to use for the wedding that we would have to pay 50% of and send back with my engagement ring after the wedding. So we do that and when we contacted them to pay off my wedding band that is supposedly being made to fit my ring exactly, the first customer service guy tells us it's free to get the rings sautered together, only to come back later and say it's $150 and will not be shipped when they said it would be. The lady on the phone the second time around tried to make it better saying they will ship me a "complimentary gift" no thanks. I hate this place and will forever highly recommend people to shop locally. I have gone 3 weeks without my engagement ring and now going on 2 weeks without my wedding ring and wedding band. Sorry, shipping $10k worth of jewelry back and forth is ridiculous. I will lose my warranty and get my ring cleaned, repaired and sautered elsewhere. read more