Purchased some shoes over the years. This time the sales people were unwelcomely. Manager/owner walked by me and gave me the cold shoulder. Very unfriendly. After my purchased I stated that I will never go there again. This happened during the time when fools were wearing masks that did nothing and I did not wear one. It has bothered so much that I had to speak out since I just their postcard. read more

Great service knowledgeable staff always greet you with a smilegreat birkies on hand and always happy to help you find comfortable shoes

Warning! ... Brill Shoes is selective who they serve my personal experience was horrible the two female owners were crude,rude and they weren't customer friendly my skin color I believe made a difference my husband and myself aren't white we observed that that their white customers were treated with respect and they gave them support with their shoe purchase basically if your white you will receive from these two female employees good service. We were racially profiled, if you're looking for a business establishment that provides diabetic shoes, please research other options...BRILL SHOES, IN SAN BERNARDINO ISN'T A GOOD CHOICE! read more

It took forever to get my shoes.. Maybe a month but I have them now and they're pretty nice. I just have to wear them. read more

I am very much an online shopper, but I will never go online to shop for SAS shoes. I will always come here, and I told the owner so. You can't beat the service. My last purchase was 3 1/2 years ago, and they still have a fIle on me with my size and preferred style. As a personal bonus to me, as a mom, I noticed one employee wearing her 6 mo as she was helping a customer. How awesome is that?! read more

Haven't been here in years and it's still the same great shoes and customer service. Still has that family atmosphere. Keanu helped me with everything I needed. Thank you! read more

so I call at 215 pm and ask, do you have a 9m insole for a sas shoes, my response , was yes we have one.... cool, so i drive to the pit of san bernardino, literally off of del rosa in san bernardino , which is ok if you running a legit business I will gladly pay 25 to 30 bucks for my 165 sas shoes inserts..... So i show up at 445pm and heres how my experience went.... " hi can i help you?" yes i wanted to get a 9m insole for my sas shoe :) , clerk says "just one moment please"" good so far right? :) , she promptly returns and says, well looks like we dont have any , we can order them for you... I said aww man i just called about a hour ago and you said you had 1 in stock.... the lady promptly replied "well your not our only customer".... Let me tell you .... great response to be given by a employee or possible owner, in a bankrupt city.... well you lost my business due to rudeness, good luck in the struggling area you are in, your not gonna be here much longer with that additude. Ive never been so rudely teed out the door as a first time customer. Good times. read more

Brill's Shoes - Shoe Stores Near Me - San Bernardino, California

If you have problem feet this is where you want to shop. I shop here and one other place in town for my shoes because I have plantar fasciitis. They have a nice selection of shoes. Their shoes actually correct whatever is wrong with your feet. They are pricey. But they have a lay-away plan. The other orthopedic stores do not have that. All their shoes are fashionable and stylish. I will shop here again and again. read more

Each time my shoes fail and it's time for new ones, I do my homework on shoe manufacturer and retail location where I buy. This time I chose SAS shoes. I planned on going to the Riverside location. I called and they had my size, $195.00 w/tx. I then Googled and found that Brill's Shoes also had them instock. They were $175.00 due to a sale. I called the SAS store to match their own direct price with Brill's (authorized dealer) price and they could not. I went down to Brill's of course, got greeted, got sized, learned a few things about shoe accessories and Crystal was professional and knowledgeable the whole way through. Great job Brill's! read more

Brill's Shoes - Business Card of my sales associate. Crystal was very good. - Shoe Stores Near Me - San Bernardino, California

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A great store with caring, knowledgeable staff. Selection is not overwhelming, but there is plenty of beautiful styles to choose from. The kind of shop that knows your name. read more

Brill's Shoes - They also have gorgeous painted purses here at Brills! - Shoe Stores Near Me - San Bernardino, California

Went in to buy a pair of shoes, but did not have my size. the employee who helped me said that they did not find my size and sorry about that. I have ordered shoes if my size was not in stock. I guess they didn't need want my money that day. I will not be buying my shoes anymore, even after 10 years of being a customer. so hope you can get your size because I can't. read more

I have throughout my career had tremendous foot pain for many years now. My podiatrist couldn't figure it out and I always thought I was buying the best shoes for me with no luck. I finally took the advice of a coworker and went Brill's Shoes I explained my foot pain and work situation and they kindly and professionally found me the perfect work shoe and I am so grateful and will continue to purchase my work shoes there until I retire. read more

The customer service there is exemplary. I was fitted for shoes and insoles that I wanted/needed. If you value your feet, give this place a try. read more

My New Years resolution this year is to take better care of my health and I decided to start it out with a proper fitting pair of work shoes. After being told SAS shoes are the way to go I came into Brill's to be properly fitted. The owner helped me out and found the exact size and style that worked for my needs and fit. I love the old school feel of going into a store and getting real customer service. And to my surprise we got an unexpected sale which is always nice. read more

My first time coming in here for some Sandals for my daughter. The service was awesome. The guy who help us was really nice and he helped my daughter find the size she needed. Customer service was great and I defiantly will be going back for more sandals soon. read more

What a terrible experience. I went in looking for new work shoes and was told I had "come to the right place." I was optimistic going in thinking that a store specializing in work shoes would have a large selection. Unfortunately There was maybe 15 options for men including sandals. I picked a pair I liked, none in my size. I picked another, none in my size. I wear a 9M that is a common shoe size I can't imagine why they would not have any. After they did not have my size the clerk did not offer me any other options she just said she could order some. I can order shoes online, the point in going to a store that specializes in something is so you can try it before you buy it. The concept of going to a brick and mortar store is to walk out with your purchase. I was so excited going in but came out very disappointed. read more

I love the care that every salesperson shows in getting the correct fit for every foot. You cannot go wrong buying from this local business!! read more

This is a relative dinosaur!!! An actual SHOE STORE. They know how to evaluate feet in order to get the best fit possible. I get shoes and inserts several times a year. My SO has foot problems. She wants to walk for her health but the shoes she had were causing her pain. When she tried on the proper shoe the change in her gait was immediately obvious. After two steps she took off. She was more balanced and confident in her steps. A few days later, we went walking/shopping. She noted that usually her feet were screaming to have the shoes off while in the FIRST store. We went to 2 other places before returning home. She observed that this was the first time in recent history that the only pain she had was from the muscles not used to the exercise. The prices may be "high" until you realize they provide SERVICE you cannot get other places. In addition, many of their prices are the SAME or LESS than you can find online. We went during their annual Anniversary Sale (10 to 15% off ). The sale lasts for all of July. I requested a PokeStop for them but not sure if that was implemented. read more

The salesperson that waited on us was friendly and knowledgeable. Good shoe selection with competitive prices.

Super happy with the shoes I bought & the service I recieved today! I've been looking for comfortable shoes that still have some style & finally found four pairs here. The owner (?) was very helpful & didn't push me on buying shoes I might not need. The only reason for a four vs five star is the lack of boots, or winter shoes there at this time. He said they'll be getting some soon. read more

Pleasant, extremely helpful staff. Our family has been using grills shoes for many many years.

Absolutely love this place and the friendly/helpful staff. They always make sure to help find the right shoe. My favorites are Birkenstocks! Support your local business. read more

I was really impressed! A very good selection and beyond expectation service.I have a hard size to find. They found several pair for me. They then even carried my bags to my car! I will definitely be back again read more

We have been going here for about 20 and the service here is excellent!!!!! They are not pushy they just want to give the best service and prices!!!! Great customer service!!!!! read more

Don't bother, the owner Barry was mean& rude. Pointing his finger in my mothers face. I recently visited the store to pick up several pairs of shoes for my 84 yr old mother who had bought and had adjusted to her feet. After waiting an additional 35 min after our appointment time we were helped by the young man who does the altering. He tried on her shoes, he was very patient with her until she had to use the bathroom. At that point he left to help others. Mom had to wait another 20 min for him to return only after I asked. He finished and left all her shoes scattered on the floor, I had to rebox all the shoes. When we asked about other shoes she had ordered the owner came over pointing his finger in moms face saying he mailed her shoes and she needed to go home and find them. The assistant manager came over, Tanya and was very nice, gave us her card and asked us to please call if we found the shoes. I asked to see the receipt, another 30 minute wait. Shellisa noticed we had another pair of shoes which we had paid for and did not receive. She gave us a refund. Both ladies were exceptional. The owner will never see us again. read more