I wanted to give Dispatcher Chloe L. a 5stars rating for her exceptional customer service! She is amazing at her job. If it wasn't for her, I would not be writing this review. She really went beyond her job duties to help me thru my plumping issues. read more

I have had Brinks out twice. Both times service has been excellent. Professional, courteous and most dependable. Brandon is the best! I will definitely call again. read more

My wife and I recently sought Brinks Services in an effort to locate and fix a gas leak. Our initial experience was quite good and we were ready to sign up for the repair work. However, that is when things went wrong. The contract that Brinks initially sent to me was illegible as to the fine print of the contract. I then requested a larger version to hopefully allow me to read the fine print and this was provided to me promptly. Unfortunately, that is where I found that the language of the contract called for us to agree to defend and indemnify Brinks &/or it's subcontractors from "any and all damages, personal injury and/or property claims that arise as a result of Brinks...and/or its subcontractors performing any service pursuant to any contract between Brinks ... and myself". This makes the homeowner liable to defend Brinks and it's subcontractors from any and all claims. When I attempted to speak to my representative about my concerns that Brinks would not stand behind its work, he initially indicated that he could not make any change to the contract, but indicated that I could speak to the owner. However, the owner never called and refused to discuss the matter with me. In most cases, this would not be a problem. However, if there was any accident in which Brinks was sued for the work that they performed at your house, then you are risking having to incur legal fees and possibly damages to defend Brinks in that claim or lawsuit. This was too big a a potential liability for me and Brinks made it clear that they were unwilling to discuss their business practice. If you choose to select Brinks to do work for you, I would recommend that you look very carefully at any paperwork submitted to you by Brinks to make sure that it is not only legible, but also does not contain this unlimited indemnity agreement. I cannot imagine any attorney agreeing to allow you to sign such a contract. I also doubt that your property insurance carrier would agree to this language as well. Buyer beware! read more

We have been using Bill and his team for years on all of our plumbing needs at both our business and our home they are always nice on the phone and give great customer service. I would highly recommend Brinks service to all who need plumbing service.Thanks Bill for always helping us when we are in a pinch. read more

This company is outstanding, their estimate was fair and reasonable. Brandon Castro, the companies technician was very professional did a great job locating my leak and gave me good advice on how to make the repairs which I agreed. I sign their contract, The project was scheduled and they came out on time and finish the project as per contract with out a hitch. BF. Weaver read more

Brinks came out to my house and repaired a leaking bathtub overflow gasket. The technician, John, was very professional and took care of the problem for a fair price. He was prompt, courteous, and most importantly, they took care of the issue. I recommend Brinks for your plumbing needs in the Clairemont area. read more

Hired Brinks Services to do a preventative and informational sewer / draining inspection. John was the service tech. I am very pleased with the transparency, knowledge and professionalism by John. I would recommend the Brinks Plumbing, service by John, to all friends and family. Thank you very much! read more

They completely ruined the plumbing in our building! Ever since they lined our pipes the plumbing situation has been a nightmare. We have no water pressure and breaks like crazy. Also, the customer service is awful. read more

I woke up to my kitchen faucet with running water, didn't know how to shut it off, so I immediately called Brinks Services as I have used them in the past, they sent a technician out right away who got the water shut off and immediately found the problem, it was the batteries for the motion senor located on the faucet, changed out (4) batteries and all fixed, I want to thank the polite, courteous technician who did a job well done, very friendly and helpful, I would highly recommend Brinks Services to anyone who is looking for a plumber.. read more

So I had a warranty repair I thought .... that took the time to sort it out and brought in other contractors to help. They went way!!!!!!! Over the top trying to solve my leak issue. My lesson was be patient, be polite and work with them they want to help. I'd trust them in the future. read more

Angel is a lifesaver! He's done several repair projects for us (replace bathroom sink stoppers, kitchen disposals, bathroom toilet tankflushers, etc.), and I am always confident that it'll be done well. It's great to be able to trust a company/person knowing they do quality work and do business with integrity. read more

I had some bathroom issues (toilet, tub & sink) and John came out and took care of everything. He showed promptly and was very professional. He was super knowledgeable and the price was right. If I ever need a plumber again I'll be calling Brinks. read more

Brinks was able to send Vince out to snake our drain that had difficult twists and turns. Vince was very nice and communicated clearly with us what needed to be done and the cost. read more

These gentlemen made a contract with my house previous owner during my escrow. Accordingly they replaced 10' of cross-woven fiberglass liner with 10 years guarantee related to an issue figured out by my inspector during escrow. They made contract on 26thDecember, I closed escrow 2nd January (so they conducted the job around this time I don't know when). After 3 years, last week problem reoccurred. Brinks inspector identified as the problem related to the job they did 3 years ago. However Brink doesn't want to comply with the guarantee term on contract and they are claim that "according to another clause in contract, I didn't contact them once I bought the house, didn't paid them $400 guarantee transfer fee and accordingly they didn't visit my house and make inspection to clarify guarantee on contract can be transferred". Probably to fix this issue is gonna cost me around $500 to $1000 which I am fine with. Don't promise if you are not able to keep it. Dishonest business people. read more

Shower control stuck on; ' called Brink, Ben, service supervisor, came out for free estimate. He could not get the handle off. He said new cartridge and handle was over $600. I called five star plumbing: they did it in less than 1 hour, total cost $110. read more

Took 4 plumbers 35 total man hours to perform a flood cause and investigation for a single family town house. Avoid this company if you value your money. Tenants and owners at Villa Martinique in Tierrasanta should make an effort and see what your HOA is doing with your fees and who they do business with. read more

I would give zero stars if I could. I scheduled an appointment for 7:30 a.m. Gary failed to tell me there is a three-hour window. When I called to ask where they were, I was told that our appointment is actually for 10:30. I had to scramble to get someone to cover the appointment for me. When I called back to give Brinks the new contact information, the representative sighed and behaved like she was very inconvenienced by my call. These people are rude, unprofessional and unreliable. If they do bother to show up for our leak detection appointment, I will make sure any repairs are performed by reliable professionals. read more

I strongly do not recommend this company. They charged me "after hours" prices because I made the phone call at 6:30, yet the plumber did not come to my home until regular hours. So basically they charged me extra to pick up the phone before their business opened. The plumber that came was very unprofessional and slow. He ran a snake in a couple of spots to clear our toilets and charged us over $400. Two months later, we had the same problem and called Russell Plumbing in Lakeside. They did the same work in half the time for about a fourth of the price. read more

Fast, friendly professional service at reasonable prices: Slab leak, I would like to recommend brinks services to my friends and neighbors and other yelp users. My plumber was Thomas. He came to detect a leak in the house and took his time to make sure that he found the location of the leak in the slab. He explained the options and estimated prices. I had spoken to other plumbers and received many explanations and ways to handle the leak as well as higher prices. His experience and great attitude really shows.Thomas is a true professional and seems to enjoy doing things right and helping his customers. After we agreed on a reasonable price he (after talking with Sara at the corporate office who was very helpful) scheduled the repair for the next morning where he arrived on time. The work was completed professionally and and to my complete satisfaction. Thomas and Brinks services can be trusted to do the work and stick with their estimate. Do not hesitate to call on them for service. read more

Horrible customer service! We paid $250.00 (that included a $100 discount) for a plumbing report and got it 2 days late. They didn't provide a report and just said "everything is ok". We paid for a video inspection and when we asked for it Mo told us that the camera was "broken" and they would have to go back out. Talk about bait and switch! This company is a rip off. Save your money and look elsewhere. I know I will! read more

Thank you Lane, did a wonderful job, quick and professional service, will use again, the main is clean and plumbing is working as it should...great business... read more

First off, let's be honest, it's never a happy day when you need to get plumbing work done at your house. But, working with Lane and his team at Brinks, has been great. Lane was able to quickly mobilize a team to immediately get started on the work, which was important with my condensed timeline. The team performing the work was professional and thorough, and I have peace of mind that the job is getting done well. There are so many bad contractors out there, and many of whom are just out to get your money, but Brinks is not one of them. Brinks treat you with respect, they know the work that needs to get done, and they get the job done well. Though I hope to never need to call for plumbing services again, if I do, I will call up Brinks. read more

Mr. Brinks is the best at what he does! I am always having plumbing problems throughout my house and I have him on speed dial. He is a wonderful plumber and offers great deals and ever better service. You really a bang for your buck here! read more

This company is rude and although they have an emergency call line they don't respond to it....our association approved them for repairs to our complex but I called to get help getting water to my unit they were too busy. ..I guess they have never been without water for 24 hours... read more

So I Googled "Bill Howe Plumbing" and an ad popped up with "Bill Howe" and "call here"...so I called without really looking at the internet address. It turns out it was Brinks. When they didn't call back to say they were on their way, I figured out the switch. Since they were close by, I read Brinks' Yelp reviews and decided to go with the flow (so to speak). Syn came into my life, listened to the issue, did what my husband asked him to do, and after a lot of hard work we were flowing again! No extra charges, everything suggested was talked about first, and for the first time EVER, a plumber coming to my house cost less than $1K!!! I was very happy with the service and the time between discovery of the problem to resolution of the problem, only took a total of 4 hours...Thanks Syn! Thanks Brinks! read more

They showed up right at the expected time, and got the work done quickly. The technician explained the issue and even game me some advice for another non-related issue. I would not hesitate to use them again. Usually people have bad luck with the plumbing company chosen by their condo associated, but I have used this company twice over the last 3 years and both times the service was excellent. Professional plumbing can be expensive. I see a lot of negative reviews from folks that had some major issues. Do a little research and know what it is going to take to fix your issue. My technician was happy to walk me through everything that was going to happen. Don't be afraid to ask and be part of the process. Thanks Brinks! read more

Five stars for Chris who came out and fixed my sink. He was on time, professional, thorough and cleaned up when the job was done!

Brinks does the hydrojetting for our condo building. We've got a mixed-use facility including a restaurant and some complicated equipment (grease trap, sewage ejection pumps, etc) and Brinks has helped us come up with a comprehensive and cost-effective maintenance plan. They're responsive and good in an emergency. Last time they were on-site they planned on staying only an hour for a discussion but after a look at what we thought was only a small issue, we determined together it was more urgent - and Brinks had their crew on-site that afternoon. So why just four stars? Just my way - I never give just one (there's typically something good you can say about just about anyone) and never five (there's always room for improvement). Bottom line, in all we've been happy with Brinks' services and I would recommend them to others. Hope this helps. read more

Lane from Brinks Services came to my home yesterday. He cleaned a shower drain in 10 minutes that I spent 3 hours working on the day before. After the clean out he stayed longer and scoped the pipe so I could see exactly what was going on inside. Lane even drew me a diagram of how my bathroom toilet, bathroom sink, and shower all feed into the mainline and he identified exactly where some built-up corrosion was causing the issue. Being able to see what was going on inside the plumbing was huge for me. I can't speak highly enough of the service that Lane provided for me. I would highly recommend using Lane if you are having problems with your pipes. He will set you straight. Thanks Lane & Brinks! read more

I own a small business here in Kearny Mesa I called Bill and his team out to get some work done in our bathroom. The employee that came out had great customer service got the issue fixed right away at a great price. I would recommend Bill and his team to anyone. read more

I will recommend brinks to my friends and neighbors. My plumber was John Hartman. He was so great he knew exactly what to do and fixed my problems quickly and efficiently. Definitely helps to have a plumber that's easy on the eyes. He was so handsome and very much a gentleman. Thank you brinks for hiring such a catch. read more

Both times I've used this service they have scheduled me same day and been extremely helpful, fast, and friendly.

Awesome awesome awesome service. He arrived at the time the said he would. he did a great job. i feel so bad because I don't remember his name. He did a wonderful job, very friendly. read more

Super responsive and very professional. I would highly recommend Brinks to anyone looking for reliable and cost effective plumbing. They have completed two separate repairs for my townhouse and both were fixed / repaired on the first visit. read more

If you have the unfortunate luck of having to deal with sewer lateral issues, this company is first rate! Thorough and accurate bid so there are no surprises, superb technique (best in class in technique and materials), great communication skills and very courteous. Mr. Brinks helped me to understand all my options, answered all my 1000's of questions and was very professional. Vincent and Humberto went above and beyond to make sure I was kept in the loop during this week long project and kept work area clean throughout. Highly recommend, read more

I engaged Brinks Services to epoxy line the domestic water lines on my 46 year old 9 unit apartment building which has had multiple under slab leaks in my 30 year ownership. I have an extensive technical background in construction and consider myself an educated, demanding customer in the building trades arena. I thoroughly researched firms that perform this highly specialized work. There are only three. After interviewing another company, and meeting the owner, Mr. Bill Brink, I felt most comfortable with his demeanor, presentation, track record, apparent integrity and competence. I'm glad I did as I've enjoyed a leak free experience since the procedure was completed. His entire team was always early on arrival, diligent, competent and courteous, completing the extensive amount of work in a little more than one week, with only minor inconvenience to my many tenants. I am happy to recommend Brinks Services to anyone interested in epoxy lining their pipes in lieu of the highly disruptive intrusion involved with re-piping. read more

I called Brinks do to a back up in my kitchen sink. They sent a gentlemen by the name John. He was very professional and clean and got the job done. Thank you Brinks and John. read more

This company makes it almost impossible to cancel services and do the hard sell if you say you want to cancel even if you have sold your home. And good luck getting someone to come out to fix a problem. They tell you they cannot send someone for 2 weeks. I would never recommend them. Buyer beware. read more

I called to get a quote for "pipe-lining" for a 20 unit complex, so a big job. I had an appointment for someone to come out and they had to cancel and wanted to reschedule. I told them that was fine, but they NEVER called back. I then called them again, was told someone would call me back, but that didn't happen again. They have horrible customer service and I would never use a company that can't even call a customer back. Shows what kind of work they are capable of. If you want to have to beg them to work, hire them, but beware. read more

Lane at Brinks Services was awesome!! Came out after normal business hours ASAP to fix our plumbing issue. And everything is working okie dokie now!!! Thank you!!! read more