We hired SunCoast Restoration in 2025 for mitigation and restoration following water damage…read more The mitigation portion of the project went smoothly and was completed without issue. Unfortunately, our experience with the restoration phase was much more challenging. From an administrative standpoint, we received a final restoration invoice that did not properly reflect payments we had already made and included materials we had purchased ourselves. We notified SunCoast of these issues immediately, provided receipts and documentation the same day, and were told the invoice would be revised. Despite multiple follow-ups, we did not receive a corrected invoice or meaningful communication for nearly two months. Instead, a mechanic's lien was filed against our home based on the uncorrected invoice. After filing a complaint with the BBB and notifying SunCoast that we intended to pursue the issue further if it remained in place, we finally received a corrected invoice. We promptly mailed payment, and the lien was subsequently released. We also experienced workmanship concerns during the restoration process, including loose fixtures, electric work and finish details that required additional attention after project completion. By the end of the project, we were exhausted by the ongoing billing and communication issues and chose to address some remaining items through another contractor rather than continue working through SunCoast. In addition, we experienced a gas leak after returning home. The workers had moved our gas dryer and did not properly secure the gas line but put the dryer back in its place. We had not been informed of any concerns regarding the gas connection or that there were precautions we should take before turning the gas back on. We ran laundry overnight and woke up to the smell of gas. We notified them and they took full responsibility. Fortunately, no one was injured. While some aspects of the final restoration turned out well, the combination of billing errors, prolonged communication gaps, the filing of a lien during an unresolved billing dispute, workmanship concerns, and the gas safety issue made this an unnecessarily stressful experience. My advice to anyone considering this company would be to carefully review all invoices, maintain thorough records of payments and communications, and inspect completed work closely before making final payment.

Responded so quickly, brandon was sent out to address where I thought I was having mold problems…read more He validated all my worries but also gave me answers to why things were that way. He wasn't just trying to make money off me and I truly appreciated that. I ended up still opting to get the air tested just for peace of mind. I'm feeling way more at ease after he came and inspected the area! Thanks again brandon!

Remember what good customer service felt like? Sit down, because I'm about to remind you…read more Between November and March I had three different remediation companies in my home. Two were forgettable. Express Dry was not. Let's start with the basics: they showed up 15 minutes EARLY. I didn't know that was still a thing. From the first call to the final walkthrough, communication was consistent and clear, no chasing anyone down, no vague timelines, no "someone will be there between 8am and never." Before anything else, their first responder, Christian, did a quick health survey -- asthma, allergies, immune compromised household members? They came prepared. That meant a lot to our family and honestly set the tone for everything that followed. The crew arrived that afternoon, introduced themselves, walked through their scope for the day, and then proceeded to professionally protect every floor, wall, and personal item in sight before getting to work. They worked in 100-degree heat, in a garage tent with industrial drying fans blasting, and stayed until 7pm on a Friday night. On a FRIDAY. These people have my respect forever. Each evening you get a full inventory and walkthrough of the day's work plus what's coming next. PMs arrived every afternoon to check progress. I'm convinced they swept up every last speck of dust before they left, the house was cleaner than before they arrived. Shout out to Christian, Omar, and the rest of the crew whose names I absolutely should have written down -- I'm sorry, you all deserved better from me. Meticulous. Professional. Health-conscious. Hard-working. And genuinely good humans. No affiliation. Nothing in it for me. Excellent companies and employees deserve to be recognized, especially in today's service landscape. If you're dealing with water damage, a flood, a slow leak, whatever it is call Express Dry. You'll be very happy you did. ---- 3/23/26 Update 1 - Johnny just left, he was checking on the project, friendly professional, and guess what he also showed up 15 minutes EARLY. I'm telling you you're not going to find a better company. ---- 3/25/26 Update 2 - Salvador just left, he was making sure we hit 15% dryness across the project before packing up the dryers and HEPA filters. He also arrived EARLY, excellent communication, called to make sure timing was okay. He was friendly, respectful and informative and asked if there were any questions and advised next steps. I opted to leave their tents up so the next reconstruction phase of the project didn't get dust everywhere. Would definitely recommend this team!

I had water damage under my kitchen sink that leaked into my garage. Express dry was the last…read morecompany that I interviewed after an all day interview process of several companies. The only reason I even went with them was because of the impressive plumber I met with that recommended them. They came that night and helped initiate the process of drying the next day. Noah Lopez was the rep and was my contact initially. I saw 3 restoration companies that day and 3 plumbers so I had a decent idea how of much water damage, estimated time of deconstruction and reconstruction. A lot of companies get a bad reputation because they try and tear up as much as possible and I thought Express Dry was different but I was proven wrong. After a few days of drying, they all of a sudden discovered that my tiles were 30-99% saturated and they had to rip them up which would add another 2 weeks of work. I was confused on how this was NOT spotted initially by them or any other company I saw that initial day of interviewing. Everyone commented on how I should be lucky that the tiles didn't get wet. So obviously I called BS on them. They tried several scare tactics by having me sign some hand written statement that I would be liable and having multiple try and convince me to remove the tiles. Thank God I got a second opinion and had an outside company return to check for water damage and they too once again confirmed that tiles weren't wet and even if they were, there are other options that don't involve tearing up the tile. I thought I was getting a company that looked out for me but they were obviously looking to rip off the insurance company and make money for them. Noah tried to convince me not to contact my insurance company myself and he would do it all for me but I'll glad I called my insurance while he was present. I think that made him upset because after that, he went from being pleasant to being irritated, especially after the process began and I attempted to contact him. There were other things they did that also rubbed me the wrong way but I don't want to get anyone fired. Just another example of how can't even trust people to have some decency, even in 2026

We had a bathroom wall and cabinet rebuilt due to water damage. Command Restoration did a great…read morejob. All trades who worked on it were very friendly and respectful of our home. Work was completed on time. Owner cares about his company's reputation and ensures customers have a good experience. Would hire again.

We were looking for a rebuild after some demo/abatement to our bathrooms, and bedroom. Time was a…read morefactor and they were quick to respond, inspect, amd reply with a bid. They were able to adjust the bid to our specific needs to help with the total cost of the project. The team came in and did a good job with the reconstruction. They quoted a 2-week timeline but finished well under the time frame.

Excellent customer service and a kind and personable staff! We had a flood and they made the…read moreprocess of getting our new kitchen smooth. I especially enjoyed working with David - he was knowledgeable, invested in delivering quality construction and was creative and collaborative throughout the process. Mary was also great to work with too. If you are looking for a trustworthy and friendly company for your remodel, this is your company.

5 stars! I was looking for a company to help me reconstruct a master bathroom. I found C2C on Yelp…read moreand saw all of their high reviews. They were right- C2C is a great company! As soon as they stepped in, they calmed a stressful situation, and I felt assured that it was going to work out. Starting from thorough consultation by Mary, great communication, planning, and PM support from David, and fantastic reconstruction skills by Martin- they were excellent, helpful, patient, and knowledgeable. I now have a gorgeous bathroom remodel and would recommend them! Thank you C2C for turning an old bathroom into a relaxing beautiful space!

The guys at Element helped me out with an insurance claim for a water intrusion from my roof into…read moremy dining room. The service and especially communication throughout was top notch. Aaron was awesome, and super helpful to move the insurance company along and make this as seamless as possible. Would absolutely recommend and will use again in the future!

My family and I are Jesus Christ followers and our Lord has provided for us our entire lives…read moreallowing us to overcome some of the largest storms we've ever battled. I wouldn't characterize the sudden burst of water that flowed from our kids' toilet as a storm, but it was an unexpected happenstance that upended our lives for almost three months. Ironically, my wife and I had been contemplating restoring our outdated bathrooms, but I had explained to my wife that we needed to wait until the home interest rates plummeted, so that we could refinance our home in order to remodel our bathrooms. God Is Good All The Time and we know He heard us, but I wouldn't have fathomed that us getting new bathrooms would have occurred this way. We are so thankful to God that He allowed Aaron McFadden, Freddy and his team, and Element Construction and Restoration to be the main contractor that were responsible for the beautiful bathrooms, new flooring, and restoration of the damage that occurred from the water damage. Our home was built in the 1970s, so it's antiquated and prone to have issues such as water leaks and other problems associated with owning an older room. Unfortunately, this is our third time having some type of water issue. We've had a slab leak, a leak from our water heater, and this most recent iteration, a sudden burst of water from our kids' toilet. When this most recent episode transpired, I was a veteran of handling the basics of having to deal with a water leak such as reaching out to my insurance, contacting a plumber, and ensuring mitigation assisted with our situation. What I wasn't experienced about was construction and restoration of three bathrooms, part of our downstairs ceiling, affected walls, and our downstairs flooring. Praise God our go to plumbing company, All American Plumbing, recommended a small business and North County construction contractor named Element Construction and Restoration. The owner of the company and Aaron are family, so it's a family-run business based out of Oceanside. They have work all over San Diego, so they provide service around San Diego County. Full disclosure, I'd rate Element Construction and Restoration 4.5 stars because we did have some delays as a result of wrong materials ordered, but I would give Aaron, Freddy (one of the subcontractors Aaron uses), and Freddy's team 5 stars based on the impressive workmanship, diligence, and how everything that was restored turned out. Writing about their work doesn't do it justice, so please look at the pictures of the project. It truly was a blessing to work with Aaron. He's a friendly dude, has a positive disposition, was overly communicative in a good way, and he was completely transparent about everything including being apologetic for some issues that came up during the project. From the start of the work where Aaron came out to measure things to our final inspection where he scrutinized the work that was done, he was professional and knowledgeable about what we were going to embark on. What I also appreciated about Aaron was keeping my adjuster in the loop and updated about anything that came up from our project. One of the things I want to upgrade in our home is our kitchen, but I'm not looking for God to put us through another storm. If you're in the market for construction, restoration, or renovation of your home, I highly recommend Aaron and Element Construction and Restoration.

American response team was actually referred to us by our plumber and they did an exceptional job…read more We were very fortunate to have them on our side as they were able to help us navigate the insurance claim process and get us what we were entitled to. Our water heater leaked, and it affected our kitchen cabinets, the flooring and some drywall. I don't think we would've been able to do this without them.

We were referred to use American Response Team from our plumber that we have used several times. We…read morerequested a dry out for our laundry room and they were able to get our laundry room all dried out. Thank you very much for that. However we had issues with our insurance approving what work they did. My insurance did give me a heads up that in the past they have had issues with coming to an agreement with American Response Team. American Response Team's quote for how much they wanted to charge us at first for their work that they performed was over $3,000.00 higher then the payout amount from our insurance claim. So in short I would not recommend this company. Yes, everyone deserves to get paid for their work however do not take advantage of your customers. That's wrong.

Flood Solutions Inc. was highly recommended by my plumber, and they exceeded expectations. I truly…read moreappreciate their professionalism, expertise, and responsiveness throughout the process. What stood out most was their honesty and willingness to educate me on how to handle the damage myself, rather than pushing unnecessary services.

Flood Solutions was sent to my home after a flood due to a slab leak. Joey, the owner was…read moreawesome. He has a crew of guys that are all professionals in their particular part of the repair and restoration process. They each did their jobs well and cleaned up the area before they left for the day. Joey communicated with me each day by text to inform me of what was next. I recommend Flood Solutions!

Totally overpriced and couldn't even get the details of my quote right. Found another tiler for…read moreHALF the price on the same repairs. Do NOT recommend

Working with this company has been nothing short of amazing. We had a leak overnight and they came…read moreout first thing that morning to get started on drying. Nick and Darren are great at communication and always arrived on time. They completely dried out the leak damage and repaired the ceiling, it looks like new! Their prices are very reasonable and the employees are professional and kind. I'd highly recommend 1M restoration for remediation, leaks, flood damage and more!