My family's experience with Bristol Hospice during my father's final week of life was deeply disappointing and, frankly, heartbreaking. We trusted this organization to provide care, support, and dignity for my father--a Vietnam War veteran--in his last days. Instead, we were met with disorganization, lack of communication, and delays that left us feeling abandoned during an already devastating time. From the start, nurses and aides arrived without any clear schedule and could not tell us when they would return. We had to repeatedly call in for visits, check-ins, and essential supplies. Critical supplies for my father consistently arrived up to three days late, which is unacceptable for someone in hospice care. We were also not treated with respect or consideration. A trainee was brought into my father's room without anyone asking our permission. Although the nurse who brought her was someone we previously knew--and she was the only person who tried to offer us support--this lack of consent was deeply disrespectful, especially given the vulnerable state my father was in. If my mother and I did not already have experience caregiving for other family members, we would have been completely lost. Bristol Hospice did not provide the guidance, reassurance, or hands-on support that hospice is supposed to offer. I genuinely feel my father was not given the dignity, care, or concern he deserved in his final week. To make matters worse, after my father passed away, we were never contacted for follow-up support, condolences, or resources. The complete lack of compassion was shocking. This entire experience was horrible and something I will never forget. I absolutely cannot recommend Bristol Hospice to any family seeking end-of-life care for their loved one. I sincerely hope the company reflects on this and makes real improvements so no other family has to feel as unsupported and dismissed as we did. read more

Outstanding nurses they all treat my mother in law with dignity and respect.. every single call answered for questions, available 24/7 for emotional support for my family. Couldn't ask for better!!! Thank you for all you do! read more

Called this company for hospice care when my mom was moaning and groaning in the background. They were at my house that day and delivered bed and morphine that night. My mom died 5 days later. These people were in and out of my house, calling regularly, going above and beyond to make sure my mom was comfortable. Alyssa, Crystal, Stephanie, Heather, Martha, and the Chaplain, Randy--I couldn't have done this without them. Thank you!!!!! read more

I was not sure of what to expect from hospice care for my mother but I am so happy and blessed to of had the help of bristol hospice merced during this difficult time. everything was explained to me and I was contacted regularly by multiple staff members about what was going on and any changes. they lovingly visited my mom and cared for her until her passing. since then they have reached out to meet my needs also. everyone here is so kind and caring and I am very grateful to them. read more

If you have any regard for your loved one do not entrust your loved o e to be taken cate of with Bristol. This is as my first and last experience with them! Nurse did not arrive until after patient was home and in severe pain. Rn could not get ahold of hospice dr, once she did we were supposed to wait until meds were to be delivered. We had to pick them up for patients sake. My family member laid in bed in SEVERE pain for 3.5 hours, ran out of oxygen and suffered. Shame on so called Hospice!! The whole point is comfort, what my family member got was suffering!!!! read more

Yesterday (Friday), I met with the Bristol "salesman" ... she explained about the Hospice Care to be provided. She was polite and warm. I signed up for Hospice Care. When she was done, she said that an Intake Nurse will be here later. I met with her. She was OK. She arranged for me to get some Oxygen on Saturday (by the way, I have NO Oxygen). I listened to both sides of the conversation on her Smart Phone as she arranged for my Oxygen delivery (the woman "promised" delivery on Saturday). She told me that I would need to see a different Nurse on Saturday, and yet another Nurse on Sunday. This is all good service. But, that good service ended then. Please, do anything, but do not LIE to me (I'm not expecting perfection). I have a Saturday appointment with the Nurse, between 11 and 2 pm. I get up at 10:54 am. I wait until 1 pm. Then, I notice on my Caller ID that there are 8 calls from Bristol (beginning at 9:19, until 10:52). I call Bristol, and the woman tells me that the Nurse arrived after 11 o'clock, and knocked and rang the bell (and, tried to call me after 11). (WHAT??) I say, this is not True. The woman backed off. Then, as I ask about when the Nurse might arrive, she tells me (something like) I missed the Nurse appointment. I reiterated that I was available from 11 until 1. But, no Nurse will come, now. After 2 pm, I call Bristol. I ask about the ETA for my Oxygen. She tells me that she had JUST talked with the Oxygen company (15 minutes ago), and that they have not left yet, to deliver the Oxygen. OK. I ask when my Oxygen will be delivered. She's not sure. I ask when the Sunday Nurse will arrive. Bristol says, each Nurse produces his own schedule, and the office doesn't know that schedule. OK. I ask for the name of the Oxygen company, so I can find out about my Oxygen delivery. It turns out to be VerusCare. I call VerusCare. Nathan told me that I did not answer the door when they arrived with the Oxygen. I said, that's not True (because Bristol said they had NOT left to deliver the Oxygen yet). I said, please don't LIE to me, it is upsetting. Nathan said, OK. He said that I would receive my Oxygen on Monday, sometime. I spent some time attempting to narrow-down the delivery time. He offered from 10 am to Noon. OK, that's Fine. Then he wanted me to tell him I am all right with this time. YES. (Maybe this is to "admit" that I wasn't here today to receive delivery?? If not, why?) Then he wanted me to somehow promise that I would be available. (WHAT?) I agreed to be here. Bristol lies: 1) a Nurse showed up after 11 am, but I didn't answer the door. 2) they called VerusCare, and they would be delivering the Oxygen today. Maybe (3) they have no idea when a Nurse will visit EVERY customer. Could it be True, that a Hospice has NO idea when its Nurses will arrive? If so, this sounds like a poor way to conduct business. After all, they are dealing with very sick people like me (who will be dying in the next few months). And, as far as "promising" a Saturday delivery of Oxygen (which will NOW arrive on Monday, hopefully), this is a (possible) Life-Threatening thing to do. Because I was "Promised" Oxygen, I did NOT talk to my Treating Doctor about getting me some Oxygen on Friday. I just "Let Go" ... and decided to let my "New" doctor do it for me. _ _ _ _ _ _ This is Sunday, and I write this because the Intake Nurse arrived today for another one of those Nurse appointments. She read this review, and has comments about it. 1) She is the Bristol person who talked to me first on Saturday. 2) She didn't tell me that the non-appearing Nurse had arrived after 11 ... instead, that the Nurse waited in the car outside as long as he/she could, i.e., 10:52, and left before 11. 3) The reason I didn't get Oxygen from VerusCare is that the Oxygen had NOT yet been authorized by a Bristol supervisor. -- Some of this doesn't make sense, but (in the spirit of full-disclosure) I state it. read more

Our loved one ended up with Bristol Hospice when they became unable to select services on her own. Not only was she not informed that she could terminate hospice care at any time but was delayed in returning to curative care for over a week while she was told that only the doctor could release her--a WHOPPING LIE. Of course, the doctor never showed up after many requests for his appearance. This company should be reviewed by the State of California Consumer Affairs department for illegal practices. read more