I got exactly what I want, and my dog has never been happier. I had to go through so many hoops…read morewhen I was in Illinois just to get the dog a haircut and its toenails clipped. Here in Arizona, I made the appointment I went to the appointment. I told them ahead of time what I wanted and that's what I got efficient kind affordable.

"Women and cats will do as they please, and men and dogs should relax and get used to the idea." ―…read moreRobert A. Heinlein I stopped by EarthWise Pet on their grand opening. Thank you to Diane M. for the heads up! This plaza is super busy what with a lot of great spots like Sprouts, Tii Cup, Pita Jungle, and other great local businesses. Now there's a lovely cozy store just for pets! While catering more to dogs, they do have a great selection for cats. They also have an in-store dog wash for you canine owners. Their prices are definitely decent. I like it here! I picked up some treats, a new grooming brush, and a new toy for Gracie the Cat. For those who use the cat/dog vision filter from TikTok to purchase gifts for your pets, this place is well-stocked with items that are vibrant and bright for your furry companion. A+++!

We are huge fans of Bark Avenue! Our household (including some picky dogs) love their wide…read moreassortment of high quality dog food including many raw and freeze dried options which can be hard to find in store. Staff is friendly and knowledgeable and they often have samples you can take home and try. They have a wide selection of cat food, a dog self wash station, as well as baked goods for pets. For a specialty dog food store, I find their prices to be very reasonable and they have a rewards program you can sign up for.

I like their assortment of dog food - the employees here are knowledgeable and always answer all of…read moremy questions - I also like their customer service! Highly recommend this pet supply store.

I don't have an issue with the haircuts. My review is based on the customer service and attitudes…read moreof the staff. Since I've been going to this groomer no one speaks when you enter. There is no greeting, nothing. I understand they are busy, but a simple, "Hello someone will be with you shortly." Is simple. Every time I walked into this establishment, I would say hello after going unnoticed. The owner or manager (the one that does the coloring) has looked up at me on several occasions and continued working. There was no hold on, someone will be with you, no smile, nothing. It just doesn't make you feel welcomed there. I give stellar customer service because I appreciate every customer that walks in my establishment. When someone finally comes to the counter, you're rushed. They charge if you're 15 minutes late, but they don't even work on your pet until hours after your appt. I will be finding another groomer that actually welcomes their customers and show their love for your pets.

I do recommend Mad About Dogs for my groomer for my doggies. TheyGet excited to go there. They…read moregroom my babies the way I ask them to groom them. It's not overly expensive the time isn't that long. It's all just the way I like it.

"My cats inspire me daily. They inspire me to get a dog!" ― Greg Curtis…read more The cat distribution system has finally gotten around to me and chose to give me the fluffiest lint trap of a cat. She's a part-time outdoor cat (mainly roaming the streets in the early morning) that chooses to pop in for a warm bed (usually my laptop) and some freeze dried space niblets (seafood flavored kibble). Ever since Gracie came into my life, a name I heard my neighbor's calling her, I've been trying to get her little things here and there to make her life better. As I type this, I see the cloud cat tower she's used once while getting a delivery alert for the outdoor house I bought her. So when I was at Whole Foods recently, I noticed this pet store right next door. With time to spare, I meandered in to see what offerings they had. Their dog selection is the majority of the store with two rows for felines and even less for other types pets you might have. They also have a dog washing station for those who might need to bathe Bruno. The price point is a bit higher but I believe you are supporting local. So while your buck might not get you too far here, at least it's going to a family-owned business.

Been here several times and I've always found what I've been looking for. I get the impression they…read morehave a high turnover in staff but everyone has been super nice. I just miss the people I developed a rapport with. This time I met Jon who was super friendly and articulate, you can tell he's a smart chap. He was enthusiastic and made me and my pet feel welcomed.

Brought my dog in to get groomed and nails grinded. Julie did a great job! He was a little…read morenervous when we arrived but Julie gave him a treat and was very kind to him. Thanks Julie!!

This review is based off our experience at Petsmart Groomers, not the store itself…read more My friend and I came in here to pick up her dog yesterday from the groomers. We were the only ones in there at first. There was one girl in the middle of grooming a dog and the girl at the front desk was in the middle of a call so we waited for her to end the call. During her time on the call, my friend had to run back out to the car to grab the leash. At the same time, a man walked in to pick up his dogs as well. Cramped, small space but no problem, we all just waited there til her call ended to be helped. Now the issue... As soon as she hung up the call, she didn't acknowledge the fact that we were there first or even ask which dog we were picking up or give us the bill!! She instantly turns to the guy and says "picking up ______ & _____, right?" then hands him his bill. By this time, my friend was walking back in. Even after handing him his bill, she still didn't say anything to us. We had to tell the girl we were there to pick up a dog. She then proceeds to pick up the phone and says she has to call another client. My friend had to ask if the paper sitting in the holder was her bill. The girl didn't say anything so my friend just grabbed it to see if her dog's name was on it, and it was. Extremely rude!! You need to be assisting the customer who came in first before the others AND should be assisting them before jumping on another call. The girl who was grooming actually came over to check on us after she had finished grooming and helped us more than the one at the front desk did! Thank you to her. The one on the phone finished her call and then went to play with the dog that was just groomed. I really hate to call out my own people but sometimes you just have to. Please re-train her. That was poor customer service. Oh and my friend had also asked for an additional service to be done but realized at pick up that it was not added.

10000/10 first experience. JUSTIN was amazing! Very informative & friendly! A very cool reptile…read morestore! You can tell just by walking in they love for their reptiles so much!! Will forever be a customer with this company! So many great finds! Thank you again, Justin!

I've visited this reptile store multiple times because they occasionally have good inventory and…read moreI've taken a snake home from them before, but unfortunately I had another unpleasant experience with the same particular employee today. Earlier today, I called to ask if they had male veiled chameleons in stock. The employee put me on hold for a couple of minutes, came back, and confirmed they had "a couple" available. A few hours later, my boyfriend and I drove out to the store specifically for that reason. When we arrived, the same employee was immediately unfriendly and gave us attitude the entire interaction. We asked again about the male veiled chameleons, and she again told us they had them in stock and directed us to the back. My aunt also asked about jumping spiders, and the employee responded with the same rude attitude while showing them to us. After checking the reptiles, we spoke with another employee who was actually very helpful and knowledgeable. He explained that they DID NOT currently have any male veiled chameleons available and wouldn't be getting more until next week. He gave us detailed information and was polite the entire time. The issue wasn't just the misinformation, it was also the employee's behavior throughout the visit. She repeatedly stared at my family in an uncomfortable and rude way while we were speaking with other staff members, and every interaction with her felt dismissive and hostile. What's especially frustrating is that this is the same employee who previously sold me a snake and provided me with incorrect husbandry information at the time of purchase. Before visiting the store, I had already done research on the snake I was getting, and later realized that much of the advice I was given was the opposite of what the snake actually needed. Thankfully the snake itself has done well, but inaccurate care information can seriously affect the health of reptiles if customers don't know any better. I understand everyone has bad days, but this is now my second negative experience with the same employee. It's disappointing because behavior like this reflects poorly on the business and does not create a welcoming or professional environment for customers, especially compared to the much more helpful service provided by the other employees I've interacted with.

This store was the best, had the best water and very knowledgeable and kind workers. Going to miss…read morethe best fish store in Chandler.

I went in with my daughters to buy some clown fish for my tank, brought them home, acclimated them…read moreperfectly, and low and behold they die within 12 hours. My mature tank is very healthy and parameters are near perfect. I call up the store to explain the situation and told they don't guarantee livestock once it leaves the store. Fair, but having been in this hobby for many years, when this type of thing happens, other fish stores in the valley will at least have a 24 hour guarantee or store credit. Only Fins wouldn't do anything about it and lost a customer as a result. A customer who would have spent lots of money as a repeat customer. Seems the other reviewer above me with a similar sick/dead fish issue had the same experience. Very unfortunate as I wanted to support this new store. Go to Reef Monsters instead.

Based on prior reviews, we weren't sure what to expect, but this shop was exceptional in every…read moreregard. First of all, it was open (hours are til 7 pm), open to the public (prior "appointment only" claims were for when they did individual aquarium services only), and had a great selection of freshwater fish and plants. Ashley went above and beyond - she was super patient with us beginners in the field (and our two very excited and vocal children), gave us great advice (advising us to buy a couple of things down the road vs now), offered to order our preferred fish types, and even told us about another store that had some specific hard scape we'd been looking for. Well done, Artistic Aquariums and Ashley. We'll be coming back.

Super cool little fish store. Had everything I was looking for and received quality customer…read moreservice. Make sure you have the right address, my maps originally took me to an old location!

I was excited to find a self-serve dog wash in our neighborhood, fairly close by and at a…read morereasonable price. First couple of visits went fine. Everyone was super friendly, but I noticed that a couple things that were really lacking: adequate towels and a clock inside the washing room. I've mentioned both before during check out. When you're selling dog washes, apparently lots of people want them. This was probably my 5th wash and every time someone gets in line behind me. For someone like me with ADHD no way to measure time passing in a shared space and with soapy hands making me keep my phone in my pocket? No clock is a distinct disadvantage (feel free to interpret that as ABLEIST because you're introducing hurdles that only impact ND folx). Hearing there's someone in line behind you and you've got 15 minutes -- is stressful especially when there's no clock and the towels are barely thicker than a paper towel. It makes the task is exponentially harder to finish quickly. I had to walk to the front when I realized that while she time checked me, the lady working but didn't bother asking if I needed anything and that no more towels were coming. Bit strange having to beg for more towels when she literally commented "gosh, is that a fluffy dog!" as we signed in. Yeah my dog has a double coat which you have acknowledged seeing so I don't know why you're trying to cheap out on the towels? It was actually a safety hazard. There was water everywhere because I could not get enough of his water out of his coat in order to walk him safely from the washing room to the front counter even after the second batch of towels. I mentioned it was unsafe and I wish I'd have gotten more towels when I asked for them, and also that it was difficult to keep moving within their timeframe/to be respectful to the other guest when there's no clock available. The lady working could not have cared any less. She didn't acknowledge my concern just dismissed. "Oh if there wasn't someone waiting behind you, I wouldn't have hurried you." Well no kidding and I wouldn't need a clock if I wasn't trying to be courteous. I could have taken my own time and been in there long enough to get my dog adequately dry. Instead I had my dog dripping water and soaking into my car seats when I left the dog wash. If that's a dog wash is a service that you're prepared to offer, please do it so that people can have a successful experience. Today blew really hard but actually it's the same challenges I've faced before when using their service and today decided I'm not their ideal customer with my expectations. Pet Planet should think about some ways to ensure people want to come back or at least feel they gotten enough of what they paid for to move on with their day. If I knew I'd only get the wash half done I wouldn't have started. A wet husky/malamute is a recipe for a stinky dog and or skin problems from being wet too long. I'm hoping we don't end up with an unexpected vet visit after this.

Always a smiling person to greet you as you walk in. Everyone I talk to seem to know a lot…read more Heather has helped me several times and been a big help. Trying to find a right healthy dog and cat food at a reasonable price is not easy and takes a lot of research. I had no idea how much time it takes and how much there is to learn.