British Airways cancelled our return flight and with less than 48 hours notice, and managed to lose our luggage (eventually found days later) on the return leg we did eventually take. These issues were ridiculous enough, but I believe British Airways still owes us compensation under the Canada Transportation Act, and the customer service experience they've provided in pursuing these claims has been another level of insulting. I filed the above noted claims over 60 days ago and not received so much as a reply from their mysterious "Customer Relations" department, who Customs Service keeps telling me nobody can contact directly, not even Customer Service agents themselves. Time after time I've been told their timeframe for handling cases is 3 - 6 weeks, but we're well past that, with nary a care from the company. Customer Service keeps telling me they'll escalate it and I'll hear back from Customer Relations within 7 days or something to that effect. It's been "escalates" 3 times now, and I've not heard back. They claim that a manager will call me back within a day to discuss my complaint, and it never happens. While these are outrageous customer service experiences to begin with, I also believe that British Airways' handling of these complaints violates my consumer rights. According to Canada's Air Passenger Protection Regulations, "The airline has 30 days to respond by issuing a payment or indicating why it believes compensation is not owed." As it's been 60 days now, I'm forced to conclude that British Airways has no regard for the regulations it is beholden to as a common carrier operating in Canadian jurisdiction. read more

I traveled to and from Manchester, UK and the US during the summer of 2022 on business class. The worst airline I have ever used. Right before I left, BA canceled a leg of my outbound flight from London to Manchester. They forced me to spend a lot of money getting to Manchester and refused any compensation. On the return flight, I was downgraded from business to economy. Again, they refused compensation. I haggled with them for 8 months unsuccessfully. I will never fly them again. read more

This was my first time flying w. British Airways from Heathrow, terminal 5. The check in and ticketing booth was OK to deal with customer service wise. Like many flights off Heathrow, you get the info re. the Gate # too close to boarding time. The plane was small, old, outdated. They're partners with American Airlines and they remind me so much of this US airline and that's not a compliment. Yes, they do take you from A to Z and that's about it. We also got stuck in Group 4 and they had to check in our carry on luggage which I'm not a fan of, especially when you respect the airline's policies. On the way back I didn't give in since I was just changing planes in London, so we brought the carry on-s in after some heated discussion, taking a chance. It was OK. The plane was dirty inside, my husband's tray looked like somebody changed their baby's diaper on it. We asked a flight attendant to come and clean it, during the 3 hour flight, that never happened! But one of them did bump so much into my husband's seat that woke him up! Maybe it's worse than American Airlines! During the 3 hour international flight they didn't bring it any snacks, any drinks or at least water! Sure, if you pay, they give you a few crappy options, that's about it. As the flight attendants say it w. their cute British accents :"Food available for purchase". So get some food in Heathrow or wherever else you board! Not impressed w. this airline. Even animals in a Zoo get food and water! But not travelers on a 3 hour British Airways International flight! read more

Tall individuals buying premium economy for extra leg space should be aware that how much of that extra space you get to use is entirely dependent on the person in front of you and whether they decide to recline their chairs. We were very impressed at first with how wide and spacious the chairs and aisles were, but immediately after dinner we lost much of that space when the individuals in front of us reclined their seats back. If you are trying to stay mobile during the flight, a reclining seat back ahead of you will severely limit how much you can move and stretch your upper body. We still had some extra leg space but not nearly as much as when the flight started. Just know this when you're doing the math on how much to splash out for premium economy. If the seats didn't recline, the flight would have been nearly perfect. Professional, quiet crew (though plane did run out of water and one of our video touchscreens was temperamental). We like BA but were really disappointed with how much space we lost due to the extreme recline on the seats. It was not worth what we paid. read more

first, we are military, they lost our luggage which contained special items needed to do our job. after 5 days, we still do not have the bags, have no updates, and no confirmation if it's even being tracked. delaying us for many days. when we call, we are told no information. i can not stress it enough, British airways in totality is a lost cause. trash customer service. trash compensation. They took our money, and refuse to help. I hope they fail as a company, and strongly advise, do not fly with them. Down with British airways, I hope you see this, shawn Doyle, your tea belongs in the river. read more

British Airways is one of my favorite airlines. The thing I like about BA is they don't muck around with their pricing. Their airfares may not be the cheapest, but they are always stable and reliable. Some airlines change their rates depending on the wind direction. The staff that work for BA are spectacular. As a Brit living in the US, it's always refreshing to be greeted with a fresh British accent as I board one of their aircraft's. The food on-board is also tasty, the English black tea they serve is delicious. BA, I will be flying with you again soon! read more

British Airways - Flying to London - Airlines Near Me - West Drayton, XGL

We took British Airways on our trip home from Spain in two legs: BCN-LHR and LHR-SFO. The last time I flew them was like 15 years ago on a business-class trip for work. I remember being greeted with a handshake by the attendant upon boarding. He looked a lot like Senator John McCain! The food, service, and movie system was great back then. Fast forward to the present on an ECONOMY class ticket on BA on their 747-700 and the service and food were excellent on the LHR-SFO leg! The flight attendants were chipper and friendly and acted like they enjoyed serving us. The video system actually worked smoothly with lots of choice of movies and TV. Plenty of leg room and elbow room. Food was surprisingly good for Economy Class. Dinner was the national dish of Britain - Chicken Curry over Rice (not Fish and Chips anymore). Chicken was actually tender and juicy and not dry. They even thew in a tiny bottle of white wine. For lunch they offered a chicken casserole that was also creamy and flavorful. It came with an amazing chocolate mouse for dessert! I may want to seriously consider using BA instead of United for a future trip to say, London. read more

British Airways - Dinner for Economy Class, from LHR-SFO with Britain's national dish - Curry! - Airlines Near Me - West Drayton, XGL

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Flew business class to London from Chicago on Thursday and this was the best flight experience of my life. Was able to upgrade easily with the gate agent who was very friendly and pick which seat I wanted in a virtually empty business class cabin area (the first of two areas was already quite full). Once onboard, the FAs were absolutely fantastic, and really make you feel like they value your business, and the food and drink and comforts were simply amazing. Great craft beer, nice touch on the travel bag with high quality stuff inside, and wow those seats and pillows are comfortable. I am not a huge fan of flying, but will pick British Airways anywhere I go if I can. read more

Ahh, Yea! British Airways did not disappoint! It was a legit comfortable flight, to say the least! My last trip of the year and my butt went to Italy, baybee! Yesss!!! :: The Crowd Goes Crazy!!:: I found me a steller deal for less than $380 a couple of months before the trip and didn't hesitate to purchase. Ya' girl is cheap, so I booked the economy without selecting my seat and didn't think twice. A day before the flight, I checked in and paid for my luggage. I had a layover in London, and it was a perfect amount of time to use the bathroom, eat and relax before we connected to Rome. +The seats were comfortable for it to be economy! +The flight attendants do a fantastic job of checking in. + The flight that we took headed to Rome had outlets to charge our phone, which was pretty sweet! + The TV's on the headrest were a great size! +The food was pretty decent AND they give complimentary wine! Baybee, even two if you're like me and don't mind asking for seconds! HA +I didn't have to wait long for my bags to arrive at the baggage claim. +No delays! Bingo For the price I paid to fly all away across the US and overseas, British Airways is an airline I would ALWAYS fly again and again. You can find some great deals on this airline. British Airways, I will be flying high in the sky with you again VERY soon! read more

Is a joke. Waiting for an hour just to show a passport. The line is over an hour long and they have 2 representatives checking people in.

The experience with British Airways is the worst, in the second part of our trip to Milan after paying first class we were thrown to the last 5 seats of the airplane. we returned to Miami in jan 6, and out of 14 bags 12 are still MISSING! (two days after) The customer service representative was rough and maleducated( Mrs Jaquindr) In my opinion the whole business perspective and customer satisfaction is lost. read more

British Airways changed a flight for us with NO notification. When we arrived at airport, the flight they had changed us to had already left and we were marked as no-shows. We then were forced to purchase new tickets at a cost of almost $400. British Airways refuses to refund this fare on the premise that we had booked thru a travel agent rather than directly with BA even though the error was completely BA's responsibility. I have been demanding a refund for over 8 months but my requests are falling on deaf ears. Shame on you British Airways!! BTW - Premium Economy seats on the new Airbus A350 absolutely suck. read more

I'm a Lufthansa girl. I was born in Germany and when I travel back and forth between my home now in the States and Munich, of course I am going to chose Lufthansa. That said, British Airways is another one of my preferred carriers when I am flying international. The ground and flight crew have always been friendly and respectful. On long-haul flights very few airlines compare with BA in their first class section. Cabins have always been clean, world-class service that are spacious, comfortable and quiet. I'll keep booking with BA when possible! read more

Flight was fine as far as food and service go but we had to be bussed to our terminal upon landing. We then waited in line for 6 hours to have our flight rebooked. No fewer than 200 people waited in line to resolve the same issue with flight rebooking. How do I rate lower than a 1?!?!? read more

i'm not happy that i'm forced to give a full star to this shite airline. if i could give negative stars, i would. british airways definitely earned -5 stars. i have never been so infuriated at a "business" before in my life. i booked a flight for my daughter back in march (it's now july) to go see her mother, who she hasn't seen in 2 years. it was scheduled to leave yesterday. there were two layovers, but each of them was under 3 hours, which i thought wasn't unreasonable. i get an email 3 weeks before the trip saying the first leg of the trip was pushed forward by 11.5 hours and my options were cancel the booking (not an option) or suck it. i attempted to contact the airline and sent a detailed message through their portal (which i had to walk on water to find in the first place), and the response i gooot was a generic form letter that basically said "fuck you." so now she had to sit at o'hare for 14+ hours (the flight was delayed yet another hour while she was in chicago). no compensation, not even a simple "we fucked up, we're sorry" acknowledgement from the airline. she finally arrives in london, too late to catch her final flight to istanbul, so now she's stuck there for ANOTHER 5-1/2 hours! and still not a word of condolence from this piece of shit airline. if i could afford it i would cancel her return trip and rebook it on another airline, but who knows how long BA would drag their feet before getting around to refunding this ticket. what really sucks is i have no recourse to do anything other than vent here on yelp. so that's what i'm doing. all the airline cares about is profits, and as long as they get paid, they don't give a shit about their customers. as far as i'm concerned, if the executives at british airways, as well as their children and grandchildren, all die of head and neck cancer, that would be too good for them. cunts. UPDATE: still nothing from the airline, and her return flight has now been changed to add an additional 10+hr layover at heathrow. if my area had to be evacuated and british airways was the only way out, i'd happily go down with the ship; fuck this podunk backward-ass shit excuse for an airline and everyone they outsource to read more

British Airways - best of british airways - Airlines Near Me - West Drayton, XGL

Not sure what all the hate is about. We were on British Airways from Los Angeles nonstop to London, and then from London nonstop to San Diego. The flight out was a dream. We had a red-eye, so my goal was to sleep 8 of the 10 hours, so that I wouldn't go stir crazy. The jet we were on was nice - it was a double-decker (is that the right term for a plane?), it was new, and it was cushy. We had a two-seater on the port side of the plane (do you use "port" when talking about a plane?), so it was comfortable for us. Everyone working the flight was friendly and accommodating. They made sure we were settled when we got in, then continued to check on us throughout the night. Our dinner (cottage pie) was served an hour or so after we took off. It was decent, for an in-flight meal. They offered coffee, tea, wine and spirits, along with sodas and water to complement your meal. Once everyone was done eating, they lowered the lights, and we all settled in to try to sleep. The hum of the engines provided the perfect white noise to help drown out the soft conversations around us, the guy snoring behind me, and the lady working on her laptop late into the flight. Before I knew it, they were turning the cabin lights on again, to serve us breakfast - a croissant, granola bar and accompaniments. I wasn't hungry at that point, but my husband ate his and said it was good. Our flight from Prague to London was packed but smooth - and they fed us on that leg, too. Our choices were a sandwich or a pesto salad. I chose salad, my husband chose the sandwich. They were decent - again, plane food. The London to San Diego leg was a bit rougher - the plane was smaller and older, and it was during the day, so we were awake for the entirety of the flight. The flight crew was just as friendly and funny, which did help make the time go by a bit faster, but it was rough. Dinner this time around was chicken tikka masala, which was surprisingly good. It was a full meal - from salad to main to dessert, and I enjoyed it. Heck, it was worlds better than the last meal we had in Prague. My husband went with the pesto pasta, and he enjoyed that as well. Our final meal on the plane was afternoon tea, which delighted me to no end. The tea sandwich (egg salad) was good, and the scone with clotted cream and jam gave a nice sweet option. Again, everybody we encountered was friendly, and they didn't yell at us when we got up to do laps up and down the aisles (long flight, man...it was needed!) I'm very glad we ended up with British Airways for our first trip to Europe. Their service was on point, and the flights were smooth and got us in to each port ahead of schedule. Can't ask for much more than that. read more

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This is probably one of my favorite non-US airlines that I have experienced. After having a poor experience with their partner airline a week before with a long flight, I was nervous that I would have the same thing happen on my way back home. The coach seats are very comfortable, and lean back far enough so you don't have to feel stiff. They have great in-flight entertainment. The TV shows and music isn't that great but they had a lot of popular movies, so that kept me busy for the 7 hours on the plane. One thing that really stuck out to me was how much food was offered to us! It seemed like every couple hours they would hand us something else. We got two meals, and three different snacks! The meals came with so much too that I couldn't even eat all of it. The flight crew were all very friendly as well throughout the flight. Great option for the long-hauls! read more

What an unorganized airline. From multiple delays and terminal changes, be prepared to runaround, get delayed, get canceled and then expect to be happy. Plus if you are in business class they put you in group 2. For the amount of money I spent for ny flight, I expect better service. read more

I have been stewing on this review since March and my rating has not changed since then. My BA flight from Phoenix arrived 30 minutes late. My flight was further delayed when they had to completely unload all the luggage form the plane and re-load causing an additional 30 minute delay. We made up no time in the air form Phoenix to Heathrow (London). We landed at Heathrow 1 hour later than scheduled and the plane had to sit on the tarmac for 30 minutes, causing a delay of 1.5 hours. We then had to line up to get on busses to get out of the terminal. My flight to Brussles was gone. So what did BA do? Nothing. I'm a AA Gold Member so that makes me a One World Ruby Member. BA did not automatically book me on the next flight to Brussels. I had to wait in line for an hour to speak to BA attendant that told me that the rest of the flights were full for the rest of the day. He put me on standby and since no gate information could be provided, I had to "hang out" at the BA customer service area. A colleague of mine that I was supposed to meet in Brussels also missed his flight due to similar circumstances. We hung out in the BA customer service area together. He told me that he was also on standby and that he was not a One World or BA rewards member. BA eventually announced a gate for the flight so we waited for available attendants. I was helped by attended Ross. The hold me "you are confirmed for the flight so go to the gate and get your boarding pass." While on the train to the terminal my colleague also mentioned to me that he was also confirmed for the flight but I was puzzled when he showed me a boarding pass. We arrived at the gate and checked in they told me "you are not confirmed for this flight." WTF??? My colleague with no rewards status jumped on the flight to Brussels. I had to back to where I came from to get booked on the first flight the next morning. I went to recover my luggage, which was a 1.5 hour process. They sent me to a specific carousel to which my luggage never arrived. I went to desk to ask what was going on and got the run around. They had sent me to the wrong carousel. I finally got my luggage and my hotel and shuttle vouchers. I had to spend the night in London and get 3 hours sleep to get the first flight out. I was very disappointed with 1) They didn't automatically book me on the next flight 2) Agent Ross gave me incorrect information OR didn't give me a boarding pass and 3) They gave me the run-around with my luggage. I will do whatever I can in the future to avoid this airline. read more

Not expecting much when I first booked a round trip flight from LAX to LHR for $800 per person on the WT class. But amazing service and exceeded my expectations on both crossings. Crew was very professional and the crew leader / supervisor was amazing handling all the requests by passengers. Meals were above average and very tasty - the British are into "pies" where shepherds pies of beef, fish or chicken were common.... Free soft drinks, English tea, coffee, and alcohol anytime you want made the time slip away. Free snacks - just walk up to the galley area and ask - they have English tea scones, cookies, dried fruit, granola, and candy. Was treated quite well on both ways but I forgot to upgrade to the WT+ for $165 each ticket on the way over which made for a cramped seating. But on the way back, it was worth the extra expense for much more legroom, more meals, and better drinks! The only thing I missed was WiFi but then 10 hours isn't that bad playing Angry birds or Candy crush... Their movie and TV selections were great and made the time pass quickly. Their newer 380-800 dual decker plane was the quietest I have ever been on! Definitely will be using BA again! Even signed up for their BA Executive Club membership Visa card which will now allow a companion to travel free next time I book a flight! read more

British Airways - Waiting for boarding on the 380-800 double decker plane @ London Heathrow... - Airlines Near Me - West Drayton, XGL

This airline is the worst!!! My kid was flying solo, she's a young teen and since I was not with her, I decided to upgrade her seat to the aisle. She's getting herself comfy and then a big fat guy comes along and tells her he has to sit in THAT seat. The airline was no help. As a matter of fact all the people around her were BULLYING her to give up her seat to the guy who apparently could not be bothered to UPGRADE his seat to accomodate his size. AND NOBODY ELSE was offering their seat, instead because she's a young girl, ALL THE PEOPLE BULLIED HER into giving up HER seat and NOT THEIR seat. And then when I complained to the airline, guess what!? They would NOT REFUND my money for the upgrade, saying, oh, but the flight already is gone... FUCK YOU BRITISH AIRWAYS. I will NEVER EVER FORGET THIS and my kids and my FAMILY will NEVER EVER Take your stupid airline EVER AGAIN. NOPE read more

Zero. Run away. Paid for first class, not upgraded, split from my wife and facing the person next to me who has the plague. After 8 hours on this plane I know I'll be sick. Nasty, awful, crappy, broken seats. The worst flight I've ever been on and I haven't even taken off yet. Worst money I have ever spent. read more

Things are just going pear shaped at the moment. Too many cut backs. Some staff really can't be bothered and, sadly, they are becoming the majority. Delays, delays, cancellations, list luggage. I've been using BA for years and it's heartbreaking to see the decline. Moved to write now that the toilets reflect the current status. read more

On our most recent transatlantic flight, I thought the meal times were odd on British Airways; dinner is served within an hour of getting on the flight (had I known I wouldn't have eaten at sfo) & then breakfast is served 45 minutes before landing (making it a bit of a rushed affair), but nothing in the middle. I'm always well equipped with snacks on flights (& in everyday life) so no hanger issues there. The meals were better spaced out on the flight back home. Plenty of leg room in economy. No USB outlet. Recent movies to keep us occupied (Bridget Jones' Baby, Suicide Squad, Cafe Society, Secret Life of Pets.) Lovely air hostesses. Few pockets of turbulence. Landing was rough & sudden. Definitely jolted me awake. A fine fight, otherwise. read more

British Airways - Airlines Near Me - West Drayton, XGL

Very poor service, disorganized, we were not helped at all. We got stuck in London twice in 2 weeks. Read my review on tripadvisor by Francesco Torre read more

Do not fly with BA. I took a flight from LHR to EDI, 25 June 24. I didn't want to check a bag but I had medication in syringes that I couldn't carry on the plane. Our flight was held up on the tarmac for an hour because they were having issues with loading the baggage. Go to baggage claim in Edinburgh and was informed that they left everyone's luggage in London, they left an entire plane of baggage, what were they doing in London. Make a claim and think BA will get my bag to me in a day or so. Two days later, I've heard nothing from them so I reach out to them. All calls are directed to a call center in India to a group who could care less to help. I go through the claim site and put in a location where to deliver my bag if it is found and a date that it must be delivered by 3 July. After that I will be in remote areas and it would be impossible to deliver my bag. BA found my bag and pawned it off to a courier group to deliver it my location. I found the name of the courier and went to their website and checked the location of my bag, it was in Edinburgh around 29 June. I'm thinking OK, I might get my bag. We leave that location early on 4 July, no bag. I checked with the courier later that day, I'm 4 hours away now, they say they have delivered the bag. I contact the owner of the house we were at and no bag was delivered. I continue my trip with no luggage, buying necessities along the way to get by. I excepted that my bag is lost and want to be compensated so I contact BA and their response was the issue was resolved. It is not, so I make a complaint through their website but have got no response. Today, 13 July, I get a message that my bag has shown up at the house in Scotland, 10 days after I told them I would be there. I'm now back in America and have already replaced a lot of the stuff I lost. Once BA gets your money, they got what they want and you are now just a problem for them. BA needs to do better but I would strongly suggest using a different airline. read more

The flight from San Jose to London was a very easy one. It was delayed a bit over an hour but the service was great. Once we took off (close to 10pm) they served dinner and I had the filet of beef - looked nice but was not good - even for airplane food. I decided to pass on anything else and sleep the rest of the flight. Business class is nice but the layout where you face one another is awkward! It's also a little difficult to get seated if you're seated in a window seat. read more

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Terrible customer service! They are never available by phone. Two phone calls and two emails have still not resolved a problem from over a year ago regarding a credit. Each person I deal with gives a different answer. Won't EVER fly with them again. read more

Putting up with the BS of BA Arriving to our early morning flight out of Gatwick, the cold-faced lady taking our luggage said we are late. Missed by 2 minutes. Huh? Actually we were checking our bags at 5:40am for a 6:25 flight. She "called" someone and then said we can't board. Geese! Poor communication by BA. No express service should one be on the fringe of meeting your connection. So glad to be done with BA for ALL future flights. We'll go to Europe but not with BA not through England! BA sucks! read more

Totally totally disappointed about British Airlines. I will NEVER EVER fly this company again. Our flight got cancelled after waiting 6 hours in the airport at 2:30 am. They told everyone to find their own hotels and fend for themselves causing extreme chaos and distress amongst all, and most of all costing everyone thousands of dollars for a last minute hotel (of which they are barely compromising). They also cost us thousands of dollars of the days missed of our family vacation and showed no remorse or sympathy- truly unacceptable and unprofessional behavior. I will never fly this airline again and I will ensure that anyone I know does the same. Embarassing!!!!! read more

this is the worst airline i have ever taken. we had a flight to Johannesburg yesterday that was supposed to take off at 9 pm from London and after 5 HOURS OF WAITING in the airport they cancelled the flight at 2:30 am. Not only did they cancel the flight but they didn't provide hotels or transportation for anyone and told 600 passengers to fend for ourselves. They rescheduled the flight for today at 5:30 pm and i'm sitting here 2 and a half hours after we were supposed to take off STILL!!! on the runway. I really would like a refund for my flights- we missed two full days of our already paid for vacation because of their disorganization, and overall lack of professionalism. I am extremely disappointed. read more

$332 nope. $402 US to reserve our seat assignments in advance. $804 USD total just to make sure we get to sit together. So much for that mileage award and our free tickets which now have cost us a cool $2130.00 USD. read more

As someone who logs at least a few transatlantic flights per year on average, I can tell you that few other airlines do it better than BA. I've flown with several different airlines across the pond from the US to Europe and back (USAirways, Delta, Continental, American, Finn Air, Lufthansa, etc.) and would happily choose British Airways over any of the ones listed above. Here are some reasons why: -Their service is spot on, staff has always been outgoing and friendly. -I don't think I've arrived to my destination late on any BA flight (though one recent flight did take off an hour late, they made up that time while in the air). -The seats are comfortable (have you ever been stuck in the same uncomfortable airplane seat for 8+ hours, having to shift your weight every few moments because the seats were that bad? I've had that experience with other airlines, but not with BA). -Unlike some other airlines that still have the old TVs hanging from the ceiling with a few of the same movies for everyone to watch during the flight, BA provides an individual entertainment system in every seat on the plane. You can use the LCD screen to look at the flight plan and get updates as to when you'll be arriving at your destination city and what the weather's like there, you can watch movies on demand, TV programs and play a number of games to help pass time time. -While at least a few other carriers have cut out complimentary wine and alcohol with dinner on transatlantic flights, BA still happily offers this perk to its passengers. The food quality on BA flights is also as good or better than any other airline I've flown with. -When you fly with BA, they give each passenger an amenities package that includes a blanket and pillow, a headset, a toothbrush and toothpaste to refresh yourself after the long 8+ hour flight, ear plugs, a mask/blindfold, and socks or slippers to wear during the flight. Most other major carriers only offer a blanket and pillow. In short, BA is a class act, they know what their customers want, and they're happy to provide it for them. My only 2 possible suggestions would be that they think about adding in-flight WiFi as some US domestic airlines have done (a Godsend for business travellers and for people who need to stay connected), and it was nice to have a power outlet at every seat in the plane on a recent flight I took with another carrier. This is something that BA doesn't yet offer as well. read more

British Airways has become a low budget airline with flight attendants that just do not care about flyer comfort. Seat 39F in a March 2nd flight from Heathrow to JFK has a three inch knob which projects painfully into the side of my leg. Full flight in steerage but plenty of room forward, yet the attendants failed to do the right thing by moving me to a new seat forward. In fact, the flight attendants' attitude was that they couldn't care less. What atrocious service! BA has become the equivalent to a Wow Airlines or Ryan Air. My international business will now go to anyone BUT BA. read more

British Airways - A knob projects 3" painfully into one's leg in seat 39F of this 747-400. - Airlines Near Me - West Drayton, XGL

British Airways has passengers stranded at JFK airport! This flight BA2166 originated from Tampa headed to London and diverted to JFK. My elderly 80 year old grandmother is in the terminal confused with BA staff not giving any information on how she is to proceed or when there will be another flight, except for telling her to log on to the website. The service desk reps are of zero help. There is no information on the website with an updated flight and BA customer service doesn't answer their phone lines. Passengers are told to get their luggage and book a hotel on their own. This is absolutely unacceptable service. Is my grandmother supposed to sleep on the floor until some unforeseen time? Rediculous read more

I've totally run out of gas. I was so exasperated for so long, now, I just cannot stay awake! First, I get to SFO at 1:11 to find out my 4:10 flight has been delayed to 6:40, but doesn't leave until 7:30. In SFO, they tell me, "You should have plenty of time to get to your flight, sir". LIARS! I get on the flight and the lay-down seats don't really lay down properly to allow one to sleep! Plus, B/A runs everything like a boot camp. Even though I'm in Business Class, I couldn't leave my bag with me, tucked somewhere. Oh, that's not too bad. Waaaah! Then, no TV screen for a very long time. Even though I am Priority (fast clearance through customs/TSA/gates, etc.), nobody looked at my conflict and helped me (or anyone) get out of the plane faster as we had a tight connecting flight. United always does that! I should have flown UA. On the plane, they keep apologizing for the delay. Even at SFO, they printed up flyers saying it was delayed, but never explained why. So, I get off the plane and don't see my connecting flight in LON. Hmmm. I go to the B/A person and they say, "11 minutes, sir, they've closed the doors, you've missed your flight, see my colleague over there (go away, you troublesome wretch!) who will help you re-schedule a flight". I get to the counter, and for the next 30 minutes, the counter-guy tries to put me on this and that flight, to no avail. I get a 15GBP voucher. I was already entitled to the lounge, but not the First Class Lounge. I am exhausted. I could barely sleep perhaps a half hour of interrupted uncomfortable squirming sleep by now. I have no underwear again (I better get my luggage!) until Delhi. I was originally supposed to go to Hyderabad directly, but now I have to go to Delhi, retrieve my baggage, go through customs, re-enter for domestic connecting flight to Hyderabad. This is really bad. Definitely one of my worst experiences. I will never fly B/A (Barely Acceptable) again! read more

wish i could give negative stars. missed a connection when flying out of country. instead of helping me get a new flight they "locked" my return flight, made me spend a day in O'hare airport relaying messages between their employees, and they still wouldnt unlock my retrurn flights or give me a refund. they only take complaints via a web site that will be "working in a few days" for over a month. This wasnt bad service, it was criminal. read more

What is strange is that...there has been no review for British Airways (London Heathrow). I have flown through this airport several times in the past year, and I have to say, as awesome of an airport Heathrow is...British Airways just makes the traveling experience in London a sad one. Though the employees are very nice, and the airline does book its stranded guests in a gorgeous hotel, I seem to always lose my luggage here for several days. ): The only exception was when I flew to London for a weekend trip from Berlin. But every time I have flown from/to the States, I always lost my luggage. Of course, this is not without a fault to American Airlines. And I also hate that British Airways did not inform me that my flight from Berlin to London was canceled due to employees' strike. That was very unprofessional, and it has been the last time I have dealt with British Airways. Not that I won't ever fly with them again, but be a little cautious if you are flying through BA and Heathrow for a layover. read more

And my British Airways saga continues..... Ok, so can I vent more??? After I sent a request for the reimbursement for my accommodations, meals, transportations, and other miscellaneous expenses through their poorly designed confusing website on Jan 6. '11, I anxiously waited for their reply still hoping that I will get my money back. I'm not surprised if their reimbursement claim page is intentionally set up to be confusing to discourage a million stranded passengers like myself trying to get their money back. I followed exactly what the Stateside BA customer service told me to do, but I still wasn't sure if I filed it correctly because I never heard anything back from them for a long time. As I was about to give up, I finally received an email after more than 1 month from a BA customer Relations on Feb. 9 '11. It was a letter of apology and to my surprise, it showed that this person has actually followed my case thoroughly. For a moment I was impressed that he went to great length to look after my case. He knew exactly what happened to me and gave me additional specific instructions for the proper reimbursement procedure with all the receipts for the expenses incurred while I was in London. Scanning and organizing all my receipts and writing descriptions and converting them to different currencies ( I had to deal with British pounds, Euro, Swiss Francs, and Japanese Yen!) took me half a day. Using my graphic applications, I put together a pretty self-explanatory and concise expense report, which left no room for questions. I sent my claim right away and waited for their reply. On Feb 17, I received a reply from the BA customer relations, that BA is writing me 2 separate checks - one for my immediate needs purchases while without my bag, and the watch which was missing (my precious G-Shock watch I bought in Japan was missing!!!! ARRRRGH!!!), and another one for my expenses while in London, waiting for a flight to Milan. However, I was shocked to find out BA IS NOT REIMBURSING GBP200/night as they promised!!! Instead I was getting only GBP 100/night!!! I felt betrayed and cheated because I was promised by the British Airways agents working at Heathrow Airport on 19/12/2010 that BA will reimburse up to GPB 200/night for accommodation, GBP 50/day for transportation, and GBP 35/day for meals. I've spoken to more than 3 British Airways employees at Heathrow and they have all reassured me that GBP 200/night is the amount BA is reimbursing, which is why I allowed myself to pay for 3 nights at Marriott Hotel at GBP 200/night that BA picked for me. All I was asking for is fairness. I already had my vacation ruined, I never got to visit my original destination Stockholm and instead I ended up wasting 5 days in London, being forced to stay at an overpriced hotel with mediocre service and facilities, spending all day on the phone for hours trying to get in touch with BA agents. I wish I could request also for the amount of international phone bill this situation has caused me to rebook the flight!!! I wrote another letter of complaint demanding for the remaining accommodation expense, but I never heard back from them again. Although I was told that I will get the 2 checks in 14 business days, I didn't get anything even after 1 month. It took more than 5 weeks after I sent all my receipts for the reimbursement checks to finally arrive. At this point, I was just trying to be happy that at least I got 2/3 of my expenses back. I almost gave up my hope, I almost accepted that I'm not going to get anything back. As for the remaining 1/3, I just have to let go. Now I know how long it actually takes to get your money back ..... expect to wait at least 2.5 months to receive your reimbursement from the first day you filed your request online. And don't expect it's gonna be easy!!! Seriously, if you get stranded, think carefully before you spend your money on your credit card expecting airline companies to pay you back soon. I had to come up with extra $1300 to pay my credit card for the unexpected expenses incurred, which is a lot! Customer service is more and more becoming non-existent all throughout the industry. Not that BA is the only problematic airline, but I'm definitely done with this company after this horrendous experience. I really wonder what happened to the rest of the passengers who got stranded just like me. I highly doubt half of them even got anything back. At least I got something back..... so I guess I should feel lucky???? P.S. - I just spoke to another friend who got stuck in London for a few days just like me around the same time. Up to now, her travel insurance only reimbursed 1/4 of the total expenses!!! Unbelievable. read more

Probably the most incompetent workers for an airline ive ever flown with. Not only would the stewardess on my denver to london flight not repeat what they had for food, but i got to London with more than enough time to get to my connection, the plane stayed on the taxi way for 30 mins longer than necessary for no real reason, and then even though my next flight (9:45am) was delayed over an hour, i couldnt get through security because the departure time was within 40 mins of the time i got there (due to their incompetence in getting to the gate) and nobody would make an exception so i was forced to stand in an hour long line to get rebooked, (thus also missing the next scheduled flight) and they gave me a ticket on the 2:05 confirmed, and standby on the 12:55 flight. The ticket for the 2:05 flight didnt work to get through security so i had to wait another 30 mins for a human to help me through and get another boarding pass, then i went to the gate for the 12:55 and they let other standby passengers who missed their 11:00 flight on (not thats later than my originally scheduled flight) but i didnt get through on standby. And then when i got to board the 2:05 flight once again the new boarding pass didnt work. I will never fly with this airline again or through heathrow. These people are absolutely incompetent. read more