I inherited my grandfather's pocket watch - wasn't running. I could not find anybody in the Los…read moreAngeles area that could repair it. I was giving up hope, and then I found CWC. At first Denis was not to excited about this one, but accepted it anyways, and returned a functioning heirloom that looks brand new. After three weeks - running like a champ. Very much appreciated. And thanks to Heidi for keeping me updated and her prompt replies.

I had a sentimental watch that needed some minor repair on the band. Denis Carignan was wonderful…read more Although my watch was relatively inexpensive, he still treated me as though I had brought him an expensive item and repaired everything with care and professionalism. The turn around time was within a week. I found them very honest. Karen

I have an old watch that was my grandfather's. I brought it to a jewelers and after 2 months they…read moresaid they couldn't fix it. He suggested Hero's so I just went there, told him the problem and requested if he could fix it and within an hour he had fix it. How can you beat that? You can't. He explained what he had done and he actually had the parts as it was very popular. The value was amazing. Compared to what I was going to have to pay. I would definitely recommend this place. The owner was welcoming, knowledgeable, pleasant and delivered the goods.

Avery was incredibly generous with his time and expertise. I didn't realize he was appointment only…read moreand he graciously let me roll in and talked to me about my two watches at length. I thought one was not genuine, but he took a close look and said it was, which was a lovely surprise. 10/10 will absolutely go back (with an appointment this time!)

Couldn't help me with my watch repair. So not sure how good they really are. Not much inventoryread more

I came here to get the battery replaced for my Bulova watch. The service was well done, quickly (I…read morewas there for less than 10 minutes) and at a very reasonably price. Would definitely recommend!

Had two watches repaired recently quality work and reasonable prices. I highly recommendread more

DO NOT get your jewelry repaired here! I've had multiple necklaces and bracelets repaired here…read moremultiple times and every piece of jewelry I get repaired here breaks in the same exact place it was "repaired"within a few months. These people are scam artists, if you actually want your jewelry repaired DO NOT bring it to smith and sons!

I brought in two bangle bracelets where the charms had fallen off. One had the o-ring and the…read moreother needed an O-ring and also needed the opening to be filled up a little bit and he wanted $130 which I thought was extremely high! When I questioned why he said the price of silver had gone up. I haven't had jewelry repaired in a while so I wasn't sure so I decided to do it. Then it was going to take a little over a week and I was gonna be out of town so I took them back. I went to another store - Capitol Romance and my total is only going to be $12.

We have been going to the Jewelers Workbench way back since it was a kiosk in the Steeplegate Mall…read more The workmanship is top notch, the customer service and care can't be beat. I just had an old ring restored for my wife with a replacement of missing stone with a ruby. It was beautifully done. On top of that, Gregg is a generous and kind man who always goes above and beyond when doing any kind of repair. I highly recommend the Jewelers Workbench if you are in need of any kind of watch or jewelry repair or restoration.

I broke the chain on my Tiffany's necklace. Tiffany's wanted a couple weeks to do it, but Smith &…read moreSon said they could fix it in just a couple days, for $25 cheaper. It looks fantastic. You would never know it broke! I'd absolutely recommend them for jewelry chain repair!

We needed a watch battery and stopped in. Service was phenomenal and personal. The jeweler…read morecharged us $5 and gained new clients- we will go back for jewelry and the personal service that was given

This weekend my husband and I went into Amidons by the Powerhouse Mall in West Leb.l for Christmas…read more I found a pair of Italian gold hoop earrings I loved and noticed a nick in the gold on one earring and a large abrasion/wear on the other. I asked if another pair could be ordered and they weren't sure because it was the weekend and they needed to reach out to the manufacturer. Today they called me back to say it's out of stock. What got to me is that they were perfectly comfortable selling those earrings to me with damage and tried explaining to me that it's the type of polished gold and it will mark up eventually anyways. If you spend $1,000 on a pair of earrings, you want them in nice condition to begin with. I asked if they could fix the damaged ones on display (bc I loved them that much) and the sales rep said no. It's my second bad experience there. Last time I brought my great grandmothers ring there to get it sized. The jeweler accidentally sized down to a thinner band. When I went to pick it up I noticed it right away. The sales rep never apologized and after the rep confirmed the error on the order, they just offered to refund me for the lesser gold. I didn't trust them to take my ring again at this point to fix it. I didn't want this ring to keep getting resized several times when they should've gotten right the first time. I was extremely disappointed because it was a 75+ year old family diamond ring I was gifted to me. It has significant sentimental value to my family and I felt as though it wasn't a big deal to them and just another job to do. I'm not one to make a big deal about things but since this was my second poor experience there. First with the sizing of a family heirloom and second with not caring enough about a piece they're going to sell at full price with visible damage to it. You would think they would care enough about the pieces they sell to be in new condition. I wouldn't have even bought it at a discounted price due to the damage. Wish I took pictures of them to post but in the moment I didn't think of doing this.

Neither knowledgeable or helpful when I went in to ask about jewelry repair. Seemed less than…read moreinterested. Will never go in again for ANY reason.

Really helpful. Took my mother's old watch in to change bands. He cleaned the bands and put in new…read morepins, made sure it worked all on the spot for $10. Totally unexpected.

I feel as I I go ripped off. I would definitely shop around next time. They took my trade in gold…read moreabout $360 worth. Only to put a bale on the a charm I already had and secure a pendant to another one. That was $360 worth of work when I already gave them all the pieces. Hmmm... I went to a second jeweler for another opinion unfortunately, after I already paid them who confirmed that it should not have been that much. I've always trusted Jenn but I will be looking elsewhere for my jewelry from now on.

Prompt service , very knowlegable - handled our TAG Heur and Seikos. Batteries for all three and a…read moremovement for the TAG ($200 for the movement - typical price). I also have a solar Seiko, and could have replaced the capacitor (stores the electricity from the solar watchface) - but I haven't decided on that. They suggested I might want go send it to Seiko factory service, but I think I'll just have them do it. Only costs $34.

Walked in and spoke with a very knowledgable and nice Chris. We thought that our Family Heirloom…read morePocket Watch was broken but he showed us how to use it and gave a detailed history for free. Very honest and passionate. We will definitely bring anything watch related here!