Walked in and spoke with a very knowledgable and nice Chris. We thought that our Family Heirloom Pocket Watch was broken but he showed us how to use it and gave a detailed history for free. Very honest and passionate. We will definitely bring anything watch related here! read more

Prompt service , very knowlegable - handled our TAG Heur and Seikos. Batteries for all three and a movement for the TAG ($200 for the movement - typical price). I also have a solar Seiko, and could have replaced the capacitor (stores the electricity from the solar watchface) - but I haven't decided on that. They suggested I might want go send it to Seiko factory service, but I think I'll just have them do it. Only costs $34. read more

What a positive experience to do business with Waltham Watch and Clock! I had 3 watch batteries replaced on the spot and had such and enjoyable conversation with the owners. Just standing in the shop with the gentle ticking of the clocks was a bonus. read more

Absolute pleasure doing business with this family run small shop. They are very reasonable and quick with repairs. Highly recommend. You can tell they love their job !! read more

They were able to repair an antique clock. The owner has a real passion for his work.

I had a watch that had not been touched in over 20 years. We suspected it needed a battery replacement. Upon taking it to a jeweler in my town they were unable to open the watch and do the deed; they then suggested purchasing a new one. We took it here and were greeted by a friendly fellow, the owner, who shared wonderful stories and replaced the battery. Truly a satisfactory experience. read more

The service is great-- my Ansonia railroad clock, which kept stopping, now works great. The store is fascinating, almost like a museum, and the owners are truly knowledgable and willing to share their knowledge :) read more

Very knowledgeable shop, happy to support this small business. This is not the kiosk at the mall! Only watches and mechanical clocks, no electric read more

They are so nice there! Got my old pocketwatch working in seconds, didn't change me a thing and were up front that it wouldn't be worth it for me to get it fully cleaned and lubricated. Very interesting to talk to, very clear that they know their stuff! read more

I went in for a battery replacement today and the shop was very busy. I was helped quickly and at a reasonable price. The back of my watch was installed incorrectly from a previous shop and was difficult to remove but it wasn't a problem for them. The owners are incredibly polite, knowledgeable, and helpful. Highly recommend. read more

I was in need of changing the battery in my wife's Movado watch. While visiting family in Massachusetts, I had the pleasure of visiting this shop in Waltham Massachusetts. For those of you who don't know, the town of Waltham is known as Watch City because of its association with the watch industry. In 1854, Waltham Watch Company opened a factory in town and it was the first company to make watches on an assembly line. In short, this is the best watch repair business in Watch City. The shop is owned by a husband and wife team. They are friendly, professional, and extremely knowledgeable. Chris, does the repairs and when you talk to him it's like you're interfacing with a cross between a Watch, encyclopedia and historian. A new battery did not fix my wife's watch. Unfortunately, the movement was shot. I was very impressed that they refused to take my money for the battery as it didn't resolve the issue and they didn't charge me for the diagnostic. moreover, Chris offered to help find a reputable repair person for me back in Miami. We were so impressed with his honesty and expertise that we decided to send the watch to him back in Massachusetts. He was able to replace the movement and the watch is not working beautifully. Thank you! read more

Chris and his wife who is also named Chris have serviced my clocks and watches for many years. Their repairs and customer service are exceptional. It should be understand that Clock repairs take time, but they provide relatively fast turnaround, always with repairs executed perfectly. read more

Very reliable and skilled. Good price for the repair work on the watch. Hard to find people with these skills these days.

Ordered a vintage (1976) Citizens watch and was horrified about the purchase after a sub-dial hand popped off inside the case shortly after it arrived. Took it here the next morning. The owner and his wife were extremely helpful and knowledgeable. They confirmed it can happen occasionally in transit and explained that it may need to be repaired long-term. I inquired about fixing some of my other watches and they were honest and informative about those projects as well. My sub-dial was repaired for a small fee before I left. Highly recommended business. Thanks. read more

After reading rave reviews here and on local community groups on Facebook, I brought in 3 heirloom clocks. Although the shop was busy, they sure to see me as soon as possible, including on the spot diagnosis on whether they could fix each one, approximate time and expense. On one clock, they felt that someone else who specialized in that type of clock could fix better than they would and gave me the name and place-- I love that, for a business/organization to know what they're great at and if outside their wheelhouse, confident and helpful to suggest somewhere else-- wish more places did that-- would save everyone a lot of time and expense!). One another clock, they showed me how to wind it, etc. so I can monitor it at home for the next week to see whether it needed to be fixed. On another clock, they cleaned, changed the battery and I left with a working clock. On all 3, I learned a bit about the history of the clock and ROI of fixing it. Chris and Christine are super expert, efficient with clocks and outstanding with customer service and care (also so fun for my kids to see all the clocks they have throughout the store :) Thank you guys! read more

Chris is the best. Now, if you want everything on Amazon Prime time, this may not be your jam. It'll take some time. They have a long backlog, because how many skilled watch experts are there out there anymore? But they'll take the time to get it right. I smashed the crystal against a rockface while hiking (I know, shoulda left it home...) so needed a new crystal. Chris found a replacement and put it on, but it didn't look quite perfect, so he scoured around the world for an original crystal. I also needed a new band, and he didn't have sizes in stock, so he ordered a few and saved a couple that he thought I'd like. Grabbed a beautiful thinner band that really makes the inexpensive watch pop. Very satisfied with the result, and very fair pricing. It's a simple mechanical watch I have. Got it so be able to play with and manually adjust the time - needs an adjustment every couple days. As Chris notes, it's cool to think that it's your own kinetic energy being stored and powering time itself. Exactly why mechanical watches are so fun. Time should be made to work for you. Slow down, notice. Grab a pastry next door. Amazon can wait. read more

Watertown Watch and Clock - New OEM crystal. - Watch Repair Near Me - Waltham, Massachusetts

I found the people here to be very nice, friendly, intelligent, honest, and informative. I came in to see if a watch I had could be repaired, and the answer I was told was yes, but it wasn't worth it. I appreciate that much more than I would someone who just lied to me or gave me the runaround. read more

It seemed unlikely to me that this place could be as good as all the reviews say, but it really is. I brought in a clock and a watch that weren't running. Chris was incredibly knowledgeable and honest about what he could do to try to fix the clock, what parts he would need, and how much it was likely to cost. He was also very forthright in saying that if it were his clock, he probably wouldn't bother. He took some links out of my watch for a very reasonable price, and he let me know that it didn't need a new battery; it just needs to be worn in order to self-wind. (I did--and do--feel like a bit of an idiot, but that's obviously on me, not him.) I saw Chris and Christine helping other customers in an equally honest and helpful manner. Three thumbs up for Watertown Watch & Clock Repair! read more

Chris and his wife are very friendly, listen and offer great customer service. I brought in a wrist watch that was not working for years. It seems it just needed a working battery. I had tried another place years aho in Cambridge who claimed it was not fixable. read more

A great experience! Very friendly and quick watch battery change. Definitely recommend.

Wonderful couple, fast service, and real expertise. A great experience. I took in a watch that I couldn't change the battery. They did it fast and on the spot. read more

I thought I needed a new watch band, but it turned out one of the bars holding the end of the band had fallen out. The owner (a super nice guy) put in a new one in a couple of minutes, without charge. ("I'll charge you double next time.") The next time I need a repair, this is where I'll go. (He also recommended the bakery next door; it's great when small businesses support each other.) read more

Friendly and knowledgeable! I would recommend to anyone. Great family-owned business.

Nice people!! They replaced my battery and added three links back for $39, all within 10 minutes!Movado watches are hard to open and hard to close. The people of Watertown don't know how good they have it! Only street parking. read more

Watertown Watch and Clock - Watch Repair Near Me - Waltham, Massachusetts

I have had several mechanical wrist watches and pocket watches repaired here over the years, and their work is impeccable. If you are a watch or clock collector in the Boston area, you know this couple and how deeply committed they are to this community. They usually have a backlog, and the reason is that people who know watches trust them. They have clocks and watches for sale, and can certainly replace the battery in your watch for a reasonable price. But overhauling mechanical watches is what I've mostly gone to them for. For example, Chris repaired and overhauled this Model 1888 Waltham pocket watch from 1903 for me, and it's been wound and running continuously ever since. Can't recommend them highly enough. read more

Watertown Watch and Clock - Model 1888 Waltham overhauled by Watertown Watches. - Watch Repair Near Me - Waltham, Massachusetts

Christopher did a great job of repairing a treasured pocket watch. Fast and excellent service.

I took a few watches in to get the battery replaced, and I cannot recommend this place highly enough! Great pricing, fast service (took 5 minutes for all 3 watches), and very friendly staff! read more

I went today to have two watch batteries replaced. They weren't the most special watches in the world, but they were special to me. And I got treated special hers. Service was fast and reasonable. I am someone who leaves almost every customer service opportunity vaguely disappointed- as in, couldnt they try just a little bit? This was a perfect experience read more

I've come here to have 2 movements replaced on 30 year old watches, watch batteries, and watch band adjustments. They are always very friendly and super helpful. Thanks for the great service. read more

Chris and Christine are beyond awesome! I took an assortment of old family watches in. Chris quickly went through them all and told me a little bit about each. He definitely knows his stuff. They are purely nice and trustworthy folks! I left feeling like I had two new friends!! read more

Popped in here recently for a new watch band. I was unsure of the size and was immediately helped by an associate. I told her I was looking for a brown color and she pulled out 6-7 options for me to choose from. Upon my selection, she changed the band right in front of me. Total was $20 and change, and she only asked for $20. I was in and out in less than 5 minutes, but the quick and convenient service with a smile was incredibly appreciated; I'll be back! read more

Knowledgeable, kind, and fairly priced. They will take great care of your watch. Highly recommended

Very happy with the results from Watertown Watch. Not only are they skilled but they are also super nice! I highly recommend them and will be going back again soon with more watches in need of repair/batteries! read more

In and out in under 10 minutes. The guy who owns the shop is a clock nerd, and who better for watch care? I only needed a battery replaced on my Tissot, and afterwards he showed me how to work some of the components that would extend battery life -- the exact opposite of those snakes at the old Harvard Square watch shop. Also, only $12? I'll get all my watch work done here from now on. The one dude with the negative review doesn't make sense. The watch's warranty expired, so he had Watertown Watch Repair fix it. It didn't hold, so they fixed it again for free, all after the warranty expired and Timex wouldn't replace it... no love for the guys that are extending your watch's life beyond what the manufacturers will support? Geeze. I feel like the negative review could just as easily read "I received a Timex watch which broke after the warranty expired. Watertown Watch Repair fixed it, and after it broke again, fixed it for free! Thanks for helping me out where Timex wouldn't, and standing by your work!" Also, free, and ample, parking street-side, and they accept credit cards. read more

The owner was really nice and pleasant to work with. He was very knowledgeable about watches and gave me some good tips on how to take care of my watches. I had 2 watches resized and 1 watch that needed battery replacement. It came out to $32 ($10 each for resizing and $12 to replace battery) and I thought that was quite reasonable. Will definitely be back for all my watch need. read more

Watertown Watch and Clock - One of the watches I had resized. - Watch Repair Near Me - Waltham, Massachusetts

Changed my watch battery in 5 minutes while I waited. Friendly service with a smile. What more could one want?

I went there to get my watch bracelet adjusted. Service was great and quick. Did not get charged for the service they provided. Also got few tips from them on how to do additional adjustments to my bracelet. Will definitely go there again and recommend to people. read more

I love this place! The owner was super nice! He looked at several novelty watches from the 90's for me and put batteries in. Only charged me for the batteries in the watches that worked, didn't charge me for the new batteries he put in if the watch didn't work. He did a small repair for me also. He told me one of the watches might start working because he could hear it ticking and adviced me to wear it and said it might help it get going. I didn't think it would start working but it did! I will definitely be returning any time I need something done. He was obviously really knowledgeable and he worked quickly. I was in and out in reasonable time. Spent half of what I thought I would and really enjoyed my time there. I loved that I got to watch him work on the watches right in front of me! Loved the whole experience and now I have working watches! read more

Wish I could have had my Baume et Mercier watch repaired here but the estimate was 6-8months. I gave them a call before coming in and they said to bring it in with no mention that it would take them so long to get to it. Also, the shopkeeper was rude to me. read more

I needed a battery replaced in a wrist watch. It took less than a minute, and the man working there was very friendly. Cost was very reasonable. read more