Had two watches repaired recently quality work and reasonable prices. I highly recommend

DO NOT get your jewelry repaired here! I've had multiple necklaces and bracelets repaired here multiple times and every piece of jewelry I get repaired here breaks in the same exact place it was "repaired"within a few months. These people are scam artists, if you actually want your jewelry repaired DO NOT bring it to smith and sons! read more

Been my resource for anything watch, jewelry related. Have been using this establishment from when I proposed to my wife over 20 years ago.

I went in with 2 pieces and came out with 1 custom piece beautifully crafted and exceeded my highest expectations... I recommend them for any jewelry repair, restoration, or custom project. Smith & Sons are the best! read more

Husband bought me a 18 inch gold necklace with a beautiful heart pendant. Excellent customer service and they adjusted the size and we weren't charged extra for it. Definitely well worth the buy! I wear it everyday and don't take it off. Also husband bought me an ankle rope bracelet for Valentine's Day gift, beautiful piece of jewelry. Expensive but you get what you paid for! read more

Smith and Son Jewelers - The only jeweler choice! I have worked with Andrew several times over the last decade.I can't say enough positive things about this master jeweler. He truly is a magician.Everything about my multiple experiences was A++. Customer service, pricing, design, communication, and especially his craftsmanship is top tier.Andrew designed my first engagement ring around 2010.I returned to him again from out of state to redesign and refresh our first rings' look he had designed. A completely new design with many new diamonds.I was able to trade in and then upgrade Andrew's original custom ring from over 10+ years prior and provide my wife something different and special at our 10-year anniversary mark.I actually worked with Andrew from Maryland on my revisited experience and he made the process easy and convenient without ever having to step foot back in his Massachusetts stores.I vouch for everyone looking to get service done with my honest and utmost approval and trust in Andrew Smith service and craftsmanship. Full confidence with 0 disappointment.I would recommend Smith and Sons 1000x over to anyone who asks and would urge those considering their inventory or the need for custom designs to go no further than Smith and Sons.Thank you Andrew and I wish you all the continued best! It was a pleasure working with you both times over the years on items that could have easily been stressful, but you eliminated any such feelings with what is normally a large stressful investment with unlimited options for customers. read more

I asked Andy to recreate my mom's antique wedding ring set using the original, very worn white gold setting, into an exact replica of her ring. I was amazed and thrilled at his craftsmanship and ability to replicate the beautiful setting! I have been coming here for many years and have always been happy with their service. I would highly recommend Smith and Son jewelers read more

Stopped in to get my Mom's watch looked at. The service was friendly, quick and all around perfect. Hidden gem in Enfield. Will be back.

I brought an expensive Swiss watch in as my local jeweler recommended them for repairs. Simple repair, some moisture inside the crystal. Got it back and the moisture was still there. The JewLeroy store repair man and owner was now away on vacation so his son said he could do it as it was a simple job. 3 of the 4 screws in back are now mangled, the 4th was broken. Worst yet they glued the back in place, not good. I only found out as the stem was coming out (due to the glue getting into places it should not be), the watch was left no longer waterproof. I brought this to Hero watch repair in Easthampton who is fixing these mistakes (and while not cheap very fair as Avery is very fair and guarantees his work). I did not bother to go back to Smith as they screwed the watch up twice and I won't bet on a third time and I bet they would deny any wrongdoing. This may be a fine shop to buy jewelery but not for repairs on good stuff. Be careful as your local shop may send your repairs to them without your knowledge. read more

The Best jewelers in Western Mass without question. very knowledgeable and respectful. They can handle all jewelry repairs in a timely manner. Andy and crew are the Best !!! read more

Andrew and team put my mind at ease as they resized my engagement ring. Only place in Massachusetts my fiance and I trusted enough with such a sentimental piece of jewelery. Thank you! read more

I needed to find a jewelry store to repair/redo a ring. I decided to try Smith and Son Jewelers on North Maple Street in Enfield. I was quite impressed with my selection of this establishment. Tom was knowledgeable, professional, courteous, and friendly. He carefully explained what he would do to repair my ring. He also took the time to demonstrate how certain repair equipment worked and the process used to clean my rings that I was wearing. My ring was ready for pick-up in less time than anticipated. The transformation of my ring was amazing. I was pleased and impressed. I highly recommend this establishment for any jewelry business, be it purchasing or repairing. Give this store a try; you won't go wrong. read more

Andrew is the greatest!!!! He can fix anything. So nice- all the people working there are nice. Beautiful jewelry. I highly recommend Smith & Son for any repairs!!!!! read more

Been going here for 30 years. This is the only place that knows how to repair a watch. Very respectful of your time and your jewelry. Don't go anywhere else, period! Update - went back for a repair on blue turquoise ring. Another beautiful job at a fair price! Every time I come here it's so friendly too. read more

The service is excellent and the people are friendly, I'm glad I went there and will absolutely return!

My wife and I will be renewing our vows and went into Smith & Son for new rings. The variety of rings for me to choose from was almost overwhelming. They had many different styles made from every material imaginable. There were also some estate items, one of which I bought mostly because "I had to have it." The owner was very helpful to me in my attempt to narrow down the four I liked to the 'one'. I'm sure he'd done that a few times before. We ended up buying 3 rings that visit and he gave us a bit of a price break because of it. I was very happy as stingy as I am. I agree with Alissa regarding their customer service. Our kids were with us and everyone behind the counter interacted with them. Frankly they kind of played with them, quizzing them about gemstones and showing them cool stuff they'd never seen before. When the owner took the estate ring in the back to be cleaned he happily took my (crappy) bracelet I didn't buy there and tightened up the clasp for me. Consider me a customer for life. read more

Very happy with their service! Went there to Get a battery replaced for my watch. Was taken care of immediately. No waiting. He fixed the watch and made sure I did not leave until it was working correctly. Very friendly! I will be back! Thank you! read more

Regarding customer service, Smith & Son is fabulous. I've been in for everything from minor watchband repair and battery replacement to custom diamond necklace settings. They are professional, polite and prompt. They'll provide estimates when you drop off and call you when it's complete (or with updates). They've fixed watches and resized rings within a day and tracked down a missing/matching pearl within a few days. My family has been going here for ages. Always satisfied, we will continue. read more

3 watch batteries replaced while I waited. $30.00. Best experience I ever had with jewelry store, family run business. Nice people, please support these hard working independent folks! Philip Stein, movado and Swiss army watches were the batteries being replaced, good work. read more

All the 5 star reviews can't be wrong. Smith & Son is an awesome family owned business that I am happy to support. They over deliver and I will continue to shop there again and again. read more

Great service, so accommodating, great repairs ( dropped a ring off for sizing totally forgot.. When I'm for something else they gave to me, idk if I ever wd have remembered have so much going on)Laura B collection is fantastic so happy!! Ty read more

Smith & Son Jewelers - Jewelry Near Me - Springfield, Massachusetts

Always friendly. Always knowledgeable. Always reasonably priced. Just a pleasure to do business with such a great company and family and will continue doing business with them for a long time. Thank you! read more

I went to replace a watch battery and repair two broken clasps. They were professional and efficient. They were courteous and did not make me feel the small repairs were a waste of their time. read more

I have had several experiences with Sean's and have been very impressed with the fairness and service provided. They're not a rip off operation for sure. I will always go to Sean's for all my jewelry repairs and purchases. read more

Went to get links taken off a movado watch, service was quick and very reasonably priced. They also offered us a lifetime guarantee if we ever needed it to be sized again it would be complementary! Very happy with the visit read more

I went to this place thinking they were open until 7:00pm but that's only on Thursday's. I got there 5:29 one minute before closing. A nicer more accommodating place cannot be found I am sure. Quick battery change and cheap! 5 bucks less than the place I last changed it at in California. I highly recommended this non-chain friendly store. read more

Had a wonderful experience at this lovely jewelry store. Visited to have some links removed from a watch band, and the customer service was amongst the best I have ever experienced. Had a chance to browse the other offerings as well, and was tempted by more than one beautiful piece. Would highly recommend this friendly establishment to anyone in the market for jewelry repair or purchase. read more

My husband got my engagement ring at smith & sons and was very happy with how they educated him about diamonds and didn't pressure him while he was deciding. I've been back there to get their cleaner- I love it! The staff is very nice and helpful. They sized my ring extremely quickly (within a few hours) and I absolutely love it!! read more

It is easy to see why they have been in business for over 100 years. The showroom is bright with beautiful displays. The sales personnel who came to greet us was pleasant, welcoming and helpful. I had a minor repair that was done at no charge. My other repairs were well below the cost of other jewelers. I will consider Smith and Son first for any purchase and definitely for any repair read more

This is such an amazing place! It is family owned and operated, knowledgable, and talk about customer service! Michele is a doll and so helpful. I highly recommend Smith and Sons! read more

Finding a good jeweler is as hard as finding a good mechanic but Smith & Son makes it easy to trust who you are going to. They reset some Yogo Sapphire earrings for me in 14kt gold after the sterling silver settings they came with started irritating my ears. The new settings are absolutely stunning, same design as the original but better, and they honored my request to extend the posts. They are so comfortable now. It was a fair price to have them redone and the quality of the backs they gave me is amazing. They've also changed watch batteries for me, fixed a broken bracelet for me and reset prongs on stones and the prices are extremely reasonable. I can't speak highly enough of this jeweler and the staff is all phenomenal. They are really a standout jeweler, they are always busy when I go in and you can see why. Prices on jewelry they sell also seems very reasonable and the quality and selection is stunning. read more

This is an amazing shop with an EVEN MORE AMAZING staff! Andrew was super patient and helpful when I had a last minute engraving needed for my sisters wedding. The entire process was seamless and so positive. They took pity on me and helped me get the watch engraved in record time - when they easily could have turned me away! Andrew (and staff) truly went the extra mile to make the day special. Plus - all their jewelry is gorgeous! Cannot recommend this shop enough! read more

I had a gem set in a pendant that had lost it's stone and the work was amazing. I waited awhile, but it was worth the wait. Price was very reasonable. read more

Fast, efficient and professional service at a great price! Took a couple of my watches to get batteries replaced, and got them taken care of in a matter of minutes! Thank you! read more

My husband and I can not say enough good things about this jewelers. We have brought in watches for repairs and the service was always great. Also purchased a watch and returned it without any hassle at all. Thank you to all at Smith and Son. I will be returning to this jeweler whenever I need anything in the jewelry line. read more

great store, knowledgeable family fair prices... hanging tough in Springfield!

Fantastic! Had to have some links removed from a watch band. In and out in less than 10 minutes. DEFINITELY will be back. Very nice people.