This was the worst experiene ever! A 16 year old boy hit me and his father was taking care of all…read moreissues. Not going thru insurance company as to alleviate insurance surging. He recommended this company as he had used it. The driver back door had to be replced and some other issues around that. First time I went to pick it up, the bottom half of door was not painted. The owner acted surprised it was not done. No quality control here. This was a Friday, he had to keep til Monday as they were closing. Rental car extended, which was more expense to the person paying. Owner did not care. Went to pick up on Tuesday as instructed. The door did not align with the front door when closed. The two doors should close flush as the other side did. The owner wanted to keep it another 3 days to fix this. I, at this point, did not trust the owner not to do something to my car. He had already gotten ugly because it was not right. The basic in your face issues. He also did not replace the trim at bottom of door that was scratched. He just tried to clear coat over it to not see. Which I noticed immediately,. He got nasty and said " When I try to save someone money they do not appreciate it", referring to the gentleman paying. He then quoted $2,000 to replace that small trim piece. I am sure he would never try to save someone money. I just said leave it to save the paying gentleman money. I could live with it. While I was there he was going to try to adjust the crooked door. I had to go out to the reception, which I did not want to leave car at this point. He said insurance requird it. There were no tools or equipment being used, but I went. He was yelling at me and told me I was difficult. Because I wanted my car right, I was difficult. After 3 times, you would think it would be right. I went to front and they set the camera so I could see what they were doing. They pushed and pulled for a while, making me nervous, but brought it out and it was acceptable, not great, but I needed to get out of there. At this point he was very angry and I did not want this to escalate. I will say I would not, under any circumstances, recommend this place. Ever. All nice when he starts, but if you do not accept his poor work,, then all hell breaks loose. There is also bubbles in the door paint....just to replace the door, the rental was 5/12 til 6/1. when was told 1 week to repair. Just does not care. Horrible business.

Amazing service. Incredible workmanship. Super nice and knowledgeable people. You will work…read moredirectly with the Owners William and his wife and son. If you are looking for old fashioned quality and service, you just found it. WRG has my full endorsement !!

Mrs Holmes says: Wow!!! Great work and the customer service was Excellent from start to finish. My…read moregranddaughter was hit from behind and it badly damaged the back right bumper and exhaust. The car was repaired in the time committed and Edward helped us to understand everything we needed in getting our vehicle fixed. We will utilize the services of Master Auto in the future, and refer family and friends.

I wish I could give this place 10 stars. I had my first accident and really had no idea what to do…read more Edward, the GM, called me and set everything up for me from my rental car and was explaining car business to me. He was amazing. I'm so very grateful for this repair shop and will come here for ALL my car needs. I would recommend this place to anyone who is looking to get their car fixed, looking for OUTSTANDING customer service, and looking to get their car fixed with out getting ripped off. Highly impressed with Masters.

Brian and Debbie at Pack Brothers have taken excellent care of my family. We recently were involved…read morein a collision that was the other drivers fault. They helped us navigate the process including the Insurance Company. Even though they didn't need to fix my vehicle this time they do excellent work. But the real win is the customer service and support. Thank you Brian and Debbie.

I have had 6 vehicles repaired at Pack Bros over the past 30…read moreyears and was completely satisfied with all aspects of the process . They handed nearly all communication with the insurance companies while keeping me informed as well . Every vehicle was repaired to my satisfaction minus the two that were deemed a total loss . Although I have only had them repairs vehicles That were insurance claims their estimates were competitive with any other Auto Body Shops that i had received estimates from .

sprinter Van nightmare I took my van to Wellman automotive…read morerepair shop in Gastonia in late October they diagnose my van with a bad turbo so they replaced the turbo I picked my van up two months later the problem was identical when I picked it up I drove the van out 1 mile from their shop the van stopped running I had to call Lynn for a tow I called Wellman's no one would answer the phone I called back two more times the lady answered the phone and I asked for Duke to call me the next day well the next day came and he never called I'll keep everyone posted on what is actually wrong with the van but two months and $2000 later that's a hard pill to swallow and no Customer Service from Wellman's just beware of what shop you take your vehicle to

Moved to the area recently and needed a mechanic for maintenance and minor repairs to my Audi…read more Wellman technicians are knowledgeable about imports and do the job right. I usually talk to John Michael and he knows all about my car. They are honest with you about their work and treat your vehicle like it was their own. They will go above and beyond to help you out and are super friendly. Highly recommend their services!

This Body Shop is First Class!! Our quote was very…read morereasonable (it was a cash price)!!! The completed work was excellent!!! Our car was finished on the time promised (actually a day early). Even though they repaired several extra scratches, the final bill was exactly the amount on the estimate! We highly recommend "Tim's Body Shop"!!!

My fiancé had his car fixed here! His car had to be fixed pretty extensive in the backend!! When we…read morepulled up after they had it finished early we were shocked at how awesome it looked! They really did an amazing job!! It looked bran new again! We knew then we went with the right company. They even were lower then the estimate then they gave us! I'm sure may not always happen but did with us! I can say we're happy customers! They were nice and kept us up on any changes they had to make in the repair process! I am recommending them to others!!

I have once again needed some body repair done. And I went to the place I knew I could count on…read more My SUV was in need of a touch up, and they came through! They worked on making my headlamps look better, and they ended up looking new! They worked on several other items, and now my SUV look brand new!

Amazing company and very competitive pricing if you need to, I would definitely call himread more

Wonderful service. Kind and accommodating folks! It is uncommon in this day and time to have…read morepeople to be so kind as these owners

Driving from ATL to CLT for a funeral and my 2006 Corvette broke down on I-85 with what I thought…read morewas a tire problem. Had it towed to Darrell's and dropped there (it was 7:30p at night). Rented a car and came back to Darrell's at 8am and explained my symptoms. They knew exactly what it was likely to be (a suspension problem). I asked if it could be fixed on Friday so I could drive home. They did! And washed and detailed the car so when I picked it up Friday at 2:30 we could hit the road home confidently. Car handled perfectly. The repair was very reasonable. Great job by everyone at Darrell's. Highly recommended!

If you looking for a nice quality place for your cars give Darrell's a try. They are dedicated when…read moreit comes to providing good customer service. You actually know why you need this done to your car with a detail description. We have brought our car's here several times with no complaints. The turn around period is fast.