Dr. Sparks has always been a great doctor, but this experience getting new lenses has been frustrating. In April, I ordered new lenses for my Oct. 2023 frames due to a prescription change and issues with lenses popping out. I picked them up in July and was told the lenses were taped in because they were slightly too small--something I was told was "normal." The tape came off the first time I cleaned them, and a lens popped out. I called on Aug. 5 and was told a new set of lenses would be ordered, but no one checked my frames beforehand. On Aug. 11, the second set still had to be taped in. I spoke with Dr. Sparks on Aug. 12 and shared that I was never warned my frames could be the issue. Had I known, I wouldn't have ordered lenses at all. The office manager offered me frames from a box of unsellable inventory. On Aug. 21, I went in but the box wasn't available. I was told I could choose any frame without a white tag, but none worked for me. I asked for a refund and was told it might not be possible due to a change in ownership. Chelsea said she'd follow up by Aug. 22 or I could come in on Aug. 23. I didn't make it in, but I picked frames from their website. Chelsea ordered them and the lenses were refunded. On Sept. 2, Chelsea said the frames I chose were unavailable. I picked new ones on Sept. 9, and she confirmed they were ordered. On Sept. 11, a lens fell out while I was facilitating a meeting. I asked about the new frames and was told they were ordered but no ETA. On Sept. 15, I was told I didn't need to be measured for progressives, but I insisted. On Sept. 16, I went in but realized the wrong frames had arrived. Chelsea confirmed the vendor's mistake and reordered the correct ones. On Sept. 18, the correct frames arrived. I was measured and told they'd be ready in two weeks. On Sept. 30, I was notified they were ready, and I picked them up on Oct. 6. I am just happy to have a pair of working a reliable eyewear after almost 5 months. read more

I've been coming to Brixton eye clinic for 18 years, Dr Travis Gittins is always upbeat friendly. What I really appreciate is you never wait more than 10 minutes to see the doctor on your appointed time. read more

Brixton Eye Clinic - Optometrists Near Me - Oklahoma City, Oklahoma

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If I could give zero stars, I would. I've been a patient of Dr. Gittins for over 10 years, but since his practice became part of MyEyeDr, the practice and service have completely collapsed. After a procedure, I ordered new glasses (over $600 after insurance) and was assured they'd arrive within 10 days so I could use my VSP benefits before one plan expired. Instead, it turned into weeks of delays, multiple remakes, and lenses that were consistently wrong. Staff made excuses ("they don't look that bad") and brushed off my concerns. Even my sunglasses came back unusable, with lenses that weren't even the right color. I lost one of my insurance benefits because of their delays, costing me hundreds more at a new provider. To make matters worse, they added charges ($20 for prism) to each pair of lenses. VSP confirmed that they should never have billed that charge as it is against their policy. Their invoicing feels deliberately unclear as do their sales practices. When I finally demanded a refund, they insisted on sending checks instead of returning funds to my card. Corporate eventually admitted this was unnecessary and processed a refund correctly, but only after I escalated to someone outside the practice. Their "compensation" for my lost benefits was laughable compared to what I actually had to pay out of pocket. When all was said and done, after going to a new provider, I was still out an additional $585 even after their refund of the total amount paid to MyEyeDr. Their math does not add up. I sent a receipt that the cost for those lenses was $307.00 and my receipt for the additional $897.20 I paid my new provider. They sent another check "per corporate leadership" for $134.28. Unacceptable and unscrupulous practice at best. Dr. Gittins was an excellent optometrist, but the personal care, quality products, and accountability are gone. Staff are unprofessional, communication is awful, and corporate is impossible to reach. Based on my experience -- and the hundreds of similar complaints online -- I would strongly advise avoiding MyEyeDr. Save yourself the frustration and find a provider that still values their patients. Bottom line I had a perfectly made pair of glasses from my new provider in 8 days. They went above and beyond in assisting me when they heard what I had been through. This is just a short synopsis of what I actually went through. Prove me wrong MyEyeDr. I wish my vision was as important to them as it is to me! Hard Pass on MyEyeDr! read more

I had seen several doctors and specialists, including an optic neurologist. Those doctors could not figure out why I had lost my eyesight in one eye. This doctor was amazing and knew exactly why. read more

Busy, but friendly professionals. The framing department, top notch, great knowledge and recommendations.

I went to this place back in January after waking up with an extreme light sensitivity issue so painful that even with the blinds closed, a sleeping mask and shades on I could still sense that I was in a room with light. I had to lock myself in the bathroom and wait for my husband to get home so that he could take me to the eye doctor. I ended up seeing Dr. Travis Gittins who was extremely cold! After going into a dark room and being asked to remove everything it was still very hard for me to open my eyes and keep them open. Which was met with coldness and frustration. I could not stop crying because of the pain I was in and had to be consoled by my husband as he tried to shine a light into my eyes to look around. I was told several times that if I could not keep my eyes open there would be nothing he could do. The pain and agony I was experiencing was never a concern of his nor did he ever try to address it. No bedside manner what so ever!! Eventually I was able to open my eyes long enough for him to look inside and I was perscribed the eyedrops I needed and dosages. I was very surprised when he said he had other patients with light sensitivity issues That were chronic. On other appointment dates when I would go and could actually see I witnessed unprofessionalism like the staff singing and dancing to whatever music they had playing in the back or overhearing their personal conversations from the front. On my last appointment I saw Dr. Haley Sparks who seemed a tad nicer than Dr. Gittins and during that visit she was able to tell me more about the condition that the previous Dr. didn't. I would never go back to this place but, I recently found mold in my apartment and found out that it can cause light sensitivity issues so I decided to reach back out to Dr. Sparks. The receptionist I spoke to seemed more interested in why I wanted to speak to the Dr. than relaying the message so that she could contact me back, and apparently since I am not experiencing any current light sensitivity I must not be worth speaking to!... Back then I didnt have the time to write this review and had so much going on that I never got around to it, but seeing as how now I have all the time in the world I thought I would get this in and let you guys know. These are the professionals that lack PROFESSIONALISM, and based off of the other reviews I wouldn't be surprised if they're all related to each other. Go anywhere else! read more

Long wait and they charge twice the amount that the sunglasses cost. Only went because I had a voucher for free sunglasses. They charge $255 for a $130 pair of non corrective sun glasses. read more

I'm not a eyeglass type of girl, but I really needed to have my eyes checked, (I'm getting old) lol .. I'm really glad I decided to come to this eye doctor! Dr Travis Gittins, and his team were excellent! Super friendly and made my first eye check up as an adult a great experience! They also have a great cute selection of eye glasses :) read more

Went here today as a brand new patient and received an eye exam for regular lenses and one for contacts. I was told by the receptionist that my insurance covered both, provided I pay the 10$ co-pay. They did the exam and had one of the tech ladies put the contacts into my eye. Then when I went to ask about regular lenses they told me it was going to be 70$ for the day and I said for what? They said for the contact exam and trial contact lenses. I assured them what I was told be the receptionist. They then told me I had to take them out and they threw them away into the trash since I was not paying for the exam which I was already told by the receptionist that I was covered through insurance. So needless to say I was not happy with the service. I payed my 10$ co-pay but, will not be going back for any more glasses, contacts, or services from this place. Definitely lost a patient and a customer. read more

Dr Gitting was the only one giving me a diagnosis. I finally feel good about this. Dr Very professional and knowledgeable.

Ive been patient there for about 3-4 years and they've been so good to me! The staffs are very explainable and they do their good job for taking good care of my eyes and my glasses. Doctor Travis, he is very good doctor and he made sure that my eyes are healthy. The price is pretty reasonable. read more

I haven't been to any other optometrists in the metro, but I'd wager this is the best. Dr. Gittens has always been nothing but professional and understanding, and his staff has always been kind. They will get you back into a room within 5 minutes of your arrival. The rooms have TV's in them so you can watch TV while you wait for the doctor to arrive. (It won't be a long wait, don't get too excited.) Every time I'm there (1-2x/year, there's always been some technological advancement. Patient electronic key cards, the latest eye-examining equipment (not usually covered by insurance like the rest of it, but they offer a good price), etc. Dr. Gittens has a policy regarding contacts that I LOVE but still feel guilty about because it took me a while. (My eyes are pretty screwed up.) His policy is to make absolutely 100% sure that the contacts you will buy from him will work for you, so he gives you a pair at a time to find the perfect fit, then examines the contacts inside of your eyes to make sure everything looks good. They have a decent selection of glasses, though the sales(wo)men can be rather pushy/annoying. The typical, "omg! That looks so pretty on you!" And you look in the mirror and wonder if Harry Potter would approve of the remake on his circular glasses. 5/5 on everything. This place is great. read more

Very caring and competent staff. Highly recommend Dr Rockett for contact lenses. I have to wear contacts but have had difficulty for years with contact lenses from other optometrists. She is amazing! Now I can see plus they are comfortable! :-) read more

I absolutely love Dr G! I have been going to his eye clinic for over 10 years! His staff is so sweet and very patient and want to make sure your vision is the best it can be! I highly recommend him for all your family members eye care! read more

Shannah ( sorry if I spelled it wrong ! ) was super nice and helpful adjusting my glasses and sunglasses! Really nice office - everyone that works there seems friendly read more

Dr. Gittens is amazing, I have been going for eye exams for over 15 years. Patient and always willing to make sure my contacts are perfect for me. I have referred both friends and family and they all rave about him and his staff. read more

Everyone at Brixton Eye Clinic is helpful and friendly. They make my visits seamless, and I always get in and out in a decent amount of time. I always feel like I am in good hands! They are also great with kids. My son has been a patient for 8 years, even before I started being a patient! He was 10 years old and Dr. Gittens was kind and explained his care to both our satisfaction. He is now a freshman at college, but sets his appointments for when he comes home, rather than get another Dr. read more

I've been going here for the past 3 years and have had a great experience every time I go in. I have a hard time with decisions on changing my glasses and picking out new frames and the staff is always super helpful and helps me find the perfect frame. Warranty offered was amazing when I had a scratched lens and when the outside lab had a issue with my sunglasses they worked every step of the way to make sure what I received was perfect! read more

I've been to this clinic several times now. Each time, the staff has been welcoming and friendly. The doctor has never missed my prescription, and my glasses have always been good. I'm on my third pair from there now. read more

Staff are helpful & efficient. Doctor is very knowledgeable, explains well. And their New Optomap machine is awesome! Highly recommended.

recently got some sun glasses from here and there are bubbles inside my lens. i just left the office with absolutely no resolution. the last that "helped" me, think their names are ashlynn or sasha.. i asked her if they quality control their glasses before giving them to customers and she started causing a scene and screaming at me. she walked off saying i'm not gonna talk to her like that and where's the doctor give him his money back and get him out of here. i feel beyond disrespected at this point and all i did was ask about quality control. LISTEN- i work retail and i know customers can be a pain, but that is NO excuse to treat a customer the way y'all treated me today. after about 10 minutes of them running around trying to find ways to get me out of the office they came and gave me almost what didn't even seem realistic excuse that "those bubbles in the lens is a watermark". at that point i could not take the BS anymore and forced myself to leave before i got disrespectful with them. 3 weeks ago when i originally went to the office for my eye exam i also had a super terrible experience. no one was wearing a mask, even though the mandate was still in effect. Doctor Gittens ranted pretty much the whole time about how stupid the mask is and how it doesn't do anything to help from the virus and would not stop talking about how terrible the mask is. from a HEALTHCARE PROVIDER, you should not be promoting false information and telling people to take their masks off. the personally cannot afford to get sick again that's why i wear my mask. i don't remember the last time i felt this uncomfortable with a healthcare providers office. i am honestly at a loss for words at how poorly they treated me these past 2 visits (and i still have some lens on the way there). i worked extremely hard to save up for those prescription ray ban sunglasses, and you all gave me the worst service/product money could ask for. Y'all have degraded me 1 too many times.. you all have my phone number if you care to get this sorted out and fix this major issue. until then i will not be recommending anyone to this establishment. piss poor service if you get faulty product and ask about it. makes me wonder how many other people they scream at and degrade when they get questioned about QUALITY CONTROL. y'all escalated the situation, i hope y'all can deescalate this before i blast this review on every platform again, i work retail. a question about quality control is no reason to scream at a customer and cause a scene in the office. good day read more

My husband, son, and I all see Dr. Gittins, who is very knowledgeable and even got me in a pair of glasses that don't make me super dizzy like the last one's I'd tried. My crazy prescription may make me a "project", but Dr. Gittins got it right the first time! The front and back staff are awesome too...so nice, extra good with my kiddo, and recognize us and know our names even when we've just stopped by. The opticians in the optical shop are seriously glasses adjusting wizards! They are amazing!!! We are so pleased with the whole team! read more

My entire family receives care from Brixton Eye Clinic. We've been patients there for several years now. All of the staff are knowledgeable and seem to really love their job. That makes for such a positive environment. I love that! Dr. Gittins has a great "bedside manner". He always takes his time and make you feel like you're the only patient he has. I never feel rushed through like I have in other clinics. There's a wide variety of frames to choose from and they're always so helpful in finding just the right frame for me. This is a first class practice. read more

Came in this week just needing to order glasses. Two customers were being fitted and I looked while they were finishing up. After one was done I expected someone would ask if I needed help. Nope...I looked for another 15 minutes before I realized they apparently didn't need my business. The last time I went to this office was a long time ago...in their previous location. I found another optometrist because of the staff back then. I think he needs to pick his work staff better. A customer shouldn't be an imposition. I won't be back. read more

terrible customer service got a call saying u had an interview tried to tell them 4 times i had an interview and they kept saying i didn't do not even recommend applying! so i can imagine the service. read more

This eye clinic is the worst eye clinic I have ever been to. The staff is incredible rude. They act like you're an imposition to them. I was never greeted with a hello. They are like that to everyone. I took my sunglasses in to them since they were damaged. I had a warranty on them. Instead of helping me fix my issue, they stood there for thirty minutes telling me why I'm wrong and how there's nothing wrong with them instead of helping me. It's okay if they weren't able to do anything, but instead of lecturing me as to why I'm wrong and they're right is ridiculous and beyond annoying. They were inconsiderate. Such condescending people! read more

Dr Gittens is very thorough and has a great manner about him. He actually found a mole on my retina and referred me to a retinal specialist a couple years back, grateful he found and brought to my attention. I had a previous lasik and until I showed up needing reading glasses I had not had an eye exam in years. This shows how important it is to get your eyes checked even if you don't need glasses because having this spot on your retina is a potentially very serious issue. We used to live not to far from this clinic but we still drive from Yukon to see Dr Gittens. We have no plans of looking elsewhere. read more

The professional friendly staff always greet you with a smile I really trust my eyes to these people.

Avoid this place completely. Sadly, they're great as you call and come in, but immediately required a copy of our insurance card even though they knew it didn't cover the exam and we were paying out of pocked. 'Conveniently' they found something and billed the insurance at the higher rate than we would have paid. That seems like insurance fraud, but that's a different issue. This should have been my 1st hint to leave. Did not receive my eyeglass script as we checked out. In fact, didn't receive it until AFTER I made my selection AND paid for my glasses (this is against federal law). My initial contacts were suppsed to arrive in 3 days. We finally called them when their completion date came and went and we still had not heard anything. They finally called us back a week after their original date to say that everything was ready for us. Upon arrival, we learned that only the glasses were but my contacts were STILL not there. After she argued with me regarding the material I already had, I was assured they would be the same type of lenses I showed her in the pair I was replacing, and of course she ordered the wrong material. Arguing with me should have been my 2nd hint. 2 separate employees promised me they would be in the next day. 2 days later, I finally received notice they'd come in. By this point, I was just done with the lies and horrible service. I called yesterday to give them plenty of notice because I would be coming in today to receive a refund for the glasses order, and scheduled an appointment for next Monday to try the contacts I'd waited now 2 weeks for. I was informed that the office manager was out and that I was out of luck for a refund until next week. I was put on hold, then transferred the the same Keeley that 'helped' us with the glasses order who answered the phone with 'what do you need?,' again, with the same unprofessional attitude. I repeated my disappointment with their company and informed her I would be in the next day and wasn't leaving without it, so they had until then to figure out how to do it. When I arrived today, there actually was an envelope waiting for me. It contained my eyeglass prescription and a check. Upon presenting this check to the company's bank, I had to pay an $8 fee because they chose not to refund cash as I had given them. I cannot say that this wasn't on purpose specifically to inconvenience me, in addition to the fee their bank was going to charge that any business owner would have been aware of. I asked if there was any way they could do my fitting today so that I didn't have to come back another time as we live about 30 min away. They couldn't and I was informed that there was still going to be a $65 fitting fee that wasn't included in our initial payment. There was also going to be another $118 fee for the initial pair of contacts. If this wasn't already taken care of, then why were my eyes were measured for them? Since I cannot order another pair without my prescription, to hold my script hostage unless I buy their contacts for $118 when I can order them for $2 per pair all day long is extortion! (and again against federal law). These should have been included as they are EVERY other place I've ever been over the last 30 years. read more