Good dentist and great hygenist. bad front office practices...ensure she submits an insurance…read moreestimate before your scheduled appointment, if not, u will be paying full price up front (not the insurance approved amt) and will have to wait over a month for your refund. in my case, it was over $500. and when questioned the day of the appointment, she lied and said the insurance company charges her for the estimates..verified with the dental ins co, that was not ture.

A very nice group of professionals. They scheduled me the next day for a fractured molar. Nice…read morecabinet facilities. Dr. Campos, the endodontist, was very considerate and took time to explain. They checked the proposed treatment with my insurance and a week later told me how much will cost. The surprise was to learn that the endodontist who saw me originally left the group and there will be another doctor doing the root canal. It was also weird that it was my decision to do the root canal or not - so far I do not experience any pain or infection despite the fact that the pulp seems to be exposed. They do not perform PFM crowns, only all ceramic . Was surprised to learn that the crown price is the same no matter what material will be used - ceramic or zirconia. Overal a good experience but now I wonder if I should ask another doctor for a second opinion: do I need a root canal or not?

Kevin Kwon, DMD - My wife after oral surgery required urgent follow-up as the surgeon was out of…read morethe country during the holiday season. This was a Saturday when most offices were closed. Dr. Kwon carved out time to see her even though she was not his patient. With great skill and compassion, Dr. Kwon calmed my wife down, took the necessary steps to steps to ensure her healing was without serious complications that required treatment, and proceeded to check in on her through texts and calls over the next several days and weeks. I highly recommend Dr. Kwon for his skill, attention to detail, and most of all for the compassion he has for his patients. Brookline Dental Center is lucky to have him as part of their staff. BTW-My wife is a nurse and I am a physician. We appreciate the importance of trust between a caregiver and a patient, that the caregiver will do their best to help a patient get well. Dr. Kwon excels at the most important aspect of healthcare, building and maintaining that trust.

This is a wonderful group. They have highly skilled dentists and dental specialists , along with…read moredental assistants and technicians to deal with every kind of dental problem. I have seen them for years, and they have been always helpful, and completely trustworthy. I recommend them without reservation.

They are not happy if you have more questions to ask and they are impatient with the concerns.read more

I've been going to first impression dental for the past 7 years. Dr. Merzon as always very patient…read moreand carefully explains everything. He is very experienced and so is his staff; the equipment is top-notch, and the office is always very clean. I always look forward to my next check up.

Dr. Chang & the team are wonderful. I highly recommend their services; so kind, compassionate and…read moreincredibly good at what they do.

I know it is weird to review something like this because everyone hates going to the dentist, but I…read morereally like this practice. I use to go to it when it was a friendly old Armenian dentist and it was bought by Dr. Chang. He is very nice and listens with patience. He does amazing work and all referals thus far (eg. root canal, braces) have been spot on. If you are looking for someone new, give him a try.

Dr Jradeh is very skilled at what he does. He listens to your concerns and explains what and why…read moreand doesn't push to do more than necessary. Only issue is limited office hours for appointments.

I stayed on at North Cambridge Dental when Dr. Jradeh took it over because he notices everything,…read morecommunicates well, discusses options, doesn't do extra procedures, has a great bedside manner and his staff are happy, thorough and gentle. It's a great location and I can always find parking. I fully recommend!

Regarding dentistry, he and his staff are okay. No, it's not good, just ok. However, there is a big…read moreproblem with billing along with shady billing practices. For example, they bill for two cleaning on the same day. This is outright fraud.

I had a regular cleaning with Dr. Tom. He rushed and was impatient. I bled a lot and he didn't…read moreplace the suction cup at the right place. As a result, I swallowed much blood and it was a terrible experience. After the cleaning, while exhausted, I still thanked Dr. Tom as I understand things could happen. Unfortunately, he started blaming me for not taking care of myself seriously (which is not true). From my perspective, he was just trying to shift the blame even though I was trying to be polite and reasonable. I hope if anyone reads this, you might want to consider other dentists. At least, my family and I will not go back anymore.

I had a knee replacement and was unable to have dental care for several months. I wanted clean…read moreteeth as soon as I could have them and I called for a cleaning only and was told it would cost $250.00!!!!!!! Wow! Enough said.....

I'm writing this review because the owner called me and made me feel very uncomfortable on the…read morephone while I was at work, even after I was told that the issue was resolved the previous day. He never asked about what had happened or what I had been told by the office, but just seemed focused on money (as another yelp review states below) and stated that my insurance was "weird" and "difficult" and that they had "lost money" on my like 3-minute cavity check). You need to realize that the office is in a position of power and please be respectful to everyone. A few months I called and was told that they would check on a cavity as part of my next cleaning at no additional charge (because it would take 10 seconds) and they were nice enough to move up my appointment. When I showed up for my appointment, they said they didn't have time for a cleaning and they checked inside my mouth for about 4-6 seconds and said everything was fine. I confirmed before (over the phone and in person) that it would be complementary (because it would take 10 seconds). They then charged me and billed my insurance for a full exam. The reason for this review is that the office has been frustrating and very needlessly time-consuming to work with; in addition to the phone call, on at least 4 different occasions I was told something would happen (we will call you later today of by tomorrow; we will email you in the next few hours) and nothing was done. Emails weren't sent with names in the signature so I was never sure who I was emailing with. In the future, just say "We're sorry this happened. You were told it would be a cleaning but instead we made a mistake with the schedule and we apologize for this. Good news is at we were able to do a 15-second check on your cavity we installed, and because this was only 15 seconds and because you were misled into thinking that it would be a complementary part of a cleaning, we won't be charging you or your insurance for those 15 seconds." All the dentists and orthodontists I had growing up, would check on a cavity that they installed for free if it took 5-10 seconds. If they saw something that looked more alarming we would go from there and possibly book a longer exam in the future. I may delete this review in the future, and wish everyone the best with no hard feelings. Goodbye.

Dr. Tieu is the best dentist in the world, and the staff at Pondside are stellar, going above and…read morebeyond in helping with appointments. The dentists and the hygienists are committed to pain-free dental care, and I never feel like they are upsetting me. I've been a patient for more than 20 years, and can't believe I haven't written a review before today.

Our whole family has always relied on Pondside Dental for many years because we find the quality of…read morecare to be excellent. Dr Thieu is such a good dentist and really helps you think through your dental issues and come up with the appropriate solution. I really trust him as a dentist. They put a heavy emphasis on prevention which is so key to good dental health and they really care about their patients. It is a truly neigborhood service, very unusual in today's corporate world.