Excellent customer service. Our family will choose this hotel again. The rooms were a great size, and they even offered a roll out bed to accommodate larger families. read more

My second time staying at Broadway Plaza Hotel and I think I've found my go-to hotel when I visit Manhattan. It's hard to find a hotel with large bedrooms in NYC but the rooms at this hotel are very large compared to normal hotel rooms in New York City. I've stayed in a suite before which had a separate sitting area with a sofa and chairs. And recently, I booked their standard room with queen bed. The standard room didn't have a sitting area but was still large enough to lay out our luggage and walk around without feeling too tight. One uncommon perk is that they have complimentary snacks and drinks (3 water bottles, tea, coffee) when you arrive. And they refill the water, tea and coffee everyday. Location is great and near public transportation. The street the hotel is on is also closed for outdoor dining. There's a lot of great restaurants around the area. I stayed on a higher floor last time facing the Empire State Building and the noise pollution wasn't too bad. This time around, we were on the 3rd floor facing 230 Fifth Rooftop Bar and there was definitely much more noise. Bring ear plugs if you're a light sleeper. Otherwise, our stay here was great. All the staff are cheery and helpful! read more

This hotel was classy and cute! Everyone was so friendly! When we got to the hotel it was dumping and they had umbrellas ready for guest to use. That to me is really thinking ahead and preparing to accommodate your guest We will definitely return. It is also a central location to all the must see sites! read more

Stayed at this hotel in May 2025. Overall it was a great experience. Kind of a boutique hotel. Clean hotel/rooms. The welcome snacks in the room was a good touch. Great location, close to the subway, great restaurants and bars within a few steps from the hotel. Staff was pretty good too! Helpful front desk staff & doorman. One thing to note, it does take a bit longer for your security deposit to be returned to you after check out. read more

Broadway Plaza Hotel - Seating area in the deluxe jr suite - Hotels Near Me - New York, New York

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A beautiful hotel in the heart of nomad. Easy access to Penn Station and a lot of great restaurants. The staff were incredibly friendly and welcoming. The room was very large and clean and had a gorgeous view of the Empire State building. It was delightful to be welcomed by the friendly staff as we came and went. I would definitely book this hotel again. read more

Loved this hotel. The staff was amazing and accommodating. We did arrive several hrs early and were prepared to leave the luggage and walk around. The staff said room was ready ... this was a major plus considering I didn't call ahead. We had several food deliveries in the time we were there and the concierge would take and deliver to our room. Felt extremely safe and taken care of. Customer service was on point. Only issue was the rooms are super close and seem to have thin walls. The neighbors would slam doors all night and morning and would wake us. Not sure if there's anything the hotel can do to fix this. Considering everything else though, I would definitely return! read more

Been to several NY hotels, many are dated, overpriced for small square footage. Broadway Plaza Hotel is not this! It is a cute boutique hotel, spacious rooms, clean. Right across the street from 230 fifth rooftop bar. Subway station, Macys on 34th street, Dominque Ansel workshop, koreatown, lots of reputable eateries, bars, Oscar Wilde bar, Trust Bar omakase, soulcycle, etc., etc., the list is endless! is very nearby. Fantastic location, safe, good value, good customer service. Beds comfortable, room temperature comfortable, water pressure is good. There is a mini fridge. Does not have microwave in rooms, no gym. read more

I usually am very picky with my hotels, but was VERY pleasantly surprised with this hotel. I scored a great deal for their King Deluxe room at the end of the hallway (albeit, still expensive). The room was so wide and spacious. The bathroom was clean, and the rainfall shower was AMAZING. The lobby was pristine, and the reception staff was friendly and helpful. The location is perfect - a 5 minute walk from the Flatiron Building. Everything in my room was clean, and I had no complaints, EXCEPT, my room was located RIGHT outside the busy street, and yes, there is construction in the morning (I bring my own earplugs), so please bring your own. ALSO, on Sunday night, there were people BLASTING music outside on the street until 3am, and I could hear the bass through my earplugs. So be forewarned that the street outside is quiet noisy, it IS New York after all. read more

Staying here made our experience even more special. Everyone in there staff was extraordinary. They are helpful, attentive to assist, make you feel welcome when staying at this establishment. The hotel is in a great location with restaurants, parking and subway at walking distance. Hotel is clean, well maintained. I give it two thumbs up and will be staying here in the future. read more

Centrally located in Manhattan, spacious rooms and suites, clean, classy and great service. Walking distance to empire state building, several parks & attractions, cafes, restaurants, souvenir shops. A total Gem. Highly recommend, minor drawback is renovations ongoing during weekdays, but frankly, it was not a bother or intrusive. read more

Great location, great view and great price! First of all I can't explain enough how satisfied we were with the location! You can walk everywhere, metro station is right in front of you. Our room had the Empire State view. Plenty of restaurants, cafes, pubs are around. Room were super clean. Hotel was quiet. They will be our first choice whenever we visit NYC. read more

Great hotel, most staff very accommodating, location good. Only real issue is the lack of hot water in the mornings. Shower is barely warm in the mornings. Other than that, I would recommend this boutique hotel to anyone looking for a great place to stay in NYC. read more

Cons: the blinds leak major light, our heating unit smelled like burned Jennie, and there was a lot of street and building noise at all hours. Somewhat rough neighborhood. Pros: relatively reasonable price, friendly staff, extremely convenient to the subway and many attractions. Summary: you have to make some compromises, but for the price, this is a decent Manhattan hotel option. read more

This hotel is trash. Worst hotel I ever stayed in. There's no mini fridge or microwave. The lighting in the rooms are poor and there's no full sized mirror. The customer service was beer good, however this hotel isn't top of the line at all. There was also a hair on our lamp in our room so cleanliness is questionable. read more

Broadway Plaza Hotel - Hotels Near Me - New York, New York

do NOT stay here. It is the worst hotel I have ever stepped foot in for hundreds of reasons. I feel ashamed telling people I stay here. Firstly, the constructions. Stay here and you will be awoken every morning at 10 AM with the loudest construction imaginable right by your door. It will make your ears ring and the staff will be incredibly unsympathetic. It will go on throughout your entire stay. Second reason, the elevators. They are barely functional. You will be waiting minutes at a time just to use them, on top of them NOT HAVING SERVICE ELEVATORS! YES! the construction they're doing is being maintained by workers who use the same elevators, slowing it down drastically. Third reason, the lights. Our lights flickered the entire time. NON. STOP. And when service came and claimed to fix it, they didn't! It kept flickering. Fourth reason, the nonsensical bed arrangement. Our pullout sofa was directly in front of the walkway, blocking anybody from going into the room if pulled out. It is such a weird problem and such a small issue that would be fixed if this fucking hotel put 1% more thought into what they did. In conclusion, don't stay at this hotel unless you want elevators that don't work, the loudest construction ever that will wake you up at 10 am, flickering lights, and bed arrangements that make the room in-functional. There are a plethora of other problems that I simply won't waste my time explaining as I am already ashamed to be associated with this dump, but anyways, don't torture yourself. PS: I forgot to mention this reason while writing the review, so i'll include it here. There is NO FAN and the AC barely works, so if you stay here, get ready for some hot steamy nights where you desperately try to sleep because being conscious in this hotel is more miserable than anything! read more

This review is based on a newly renovated room: This might be the best price to square foot ratio in the entire city. We booked a king suite. It includes a kind bed, sofa, full sized desk, 2 TV's, mini fridge, brand new bathroom. A huge room for New York and an excellent price. Everything seemed brand new except the TV's. For the price, room size and location it's an incredible deal. Lots of great restaurants nearby and easy subway access. Excellent customer service. Every question we had was answered, everyone we talked to was nice and when my wife asked for a full size mirror they said the one for the newly renovated room was not in yet so they actually brought the old one in for her to use during our stay. When this hotel is fully renovated there is no way these prices will stay so book now so in 3 years when the price has doubled you can tell your friends you stayed here :) read more

My boyfriend and I stayed for the Knicks' playoff game 2. The room was very cute & clean, we enjoyed the view of the city from our window. Staff were calm & professional. I took pleasure in speaking with the manager Scott, whom handled a minor deposit issue extremely well. Scott & I's interaction ensures our return expected this summer. Thank you for such hospitality!! read more

It started when not one but two gentlemen opened the door for me when I entered the hotel. I mean, I'm an independent and strong woman, but I appreciate manners and good service. The front desk person was named Christian and he gave me all of his attention. Impeccably kind and even seemed interested in the fact that I was in town to go to the Madonna concert. This guy is 5 stars! read more

My sister and I are from California so when we were looking up places to stay, the Broadway Plaza Hotel was in a great location and was reasonably priced for our 6 day stay in New York. The staff were so accommodating, especially Sascha, the young lady that checked us in. We had a beautiful view of the Empire State Building from our room and the daily cleaning service was nice. The hotel air conditioner was wonderful and our bed/bedding was so comfortable. The only negative that I would share is that the elevators do take some time if you are above the 6th or 7th floor. So I would suggest to give yourself a few more minutes in case you have that issue and you are in a hurry. Other than that, we had a lovely stay and will DEFINITELY stay here again. read more

Wow. Great find for hotel in great location in Manhattan. It is a gem. Still new having weathered the pandemic with decorating touches still being completed. Room was very comfortable. While no in house restaurant they offer room service or plenty of restaurants nearby. Staff was very pleasant and helpful. Rooms clean. Would highly recommend. read more

I come to Manhattan occasionally and found the Broadway Plaza hotel to be the least attractive of the hotels in which I've been housed. Our room was large -- that's a positive. Its door wouldn't close properly unless it was yanked shut with a lot of force -- that's a real negative in a hotel. The Broadway Plaza has no gym and no relationship with a gym -- that's another negative. A positive was the free high-speed WiFi that I could access without a password. The hotel tells its customers to enter their room numbers and last names into a login screen to get half-decent WiFi and that serious high-speed WiFi needs to be purchased. That wasn't the case during our stay. There is no comfortable common area in which hotel guests can work outside their rooms. The breakfast nook, and the "complimentary continental breakfast," are real jokes; I was willing to make a cup of coffee for myself with the Starbucks automatic coffee maker (which takes a long time to brew a cup of coffee and makes annoying banging noises while doing it), but decided not to touch the bagels, donuts and other "pastries." I headed for Stumptown in the ACE Hotel instead and recommend that you do the same. The two elevators in the building are inadequate to handle the demand for them; if you're above the 7th floor, only one of the two elevators can get you to and from your room. The "lobby" is the size of a postage stamp, and the area right in front of the hotel's front door is a place where employees congregate to smoke -- yuck! We stayed for a total of four nights but had soldered together two two-night reservations because half of our stay was being paid directly by a third party and the other half was being charged to our credit card. As the reservation shifted over at noon on our second full day in town, our room keys were invalided, so that we were temporarily locked out of our room. I was told that I wouldn't get a new room key until the primary reservation holder (not me) was physically present, but the hotel staff decided to give me a new key rather than leave me to wander outside the hotel while composing a negative Yelp review. Two stars instead of one because the NoMad location is another "plus." read more

Pros: Amazing location close to everything, including Empire State Bldg, Times Square and Metro stops. Continental breakfast was perfect to begin our days with something in our stomachs Room was huge and always clean and modern. Amazing View to the Empire State Cons (minor): Only 2 elevators per building, so there were long wait times. Although breakfast was good and I know it's only Continental, it would be even better that they add other things like Cereal, like other continental bkfsts. Recommendation: Email the Front desk before your arrival to request a room with a View to the Empire State, which I did, you'll thank me later. read more

Broadway Plaza Hotel - Room View - Hotels Near Me - New York, New York

I'm so sorry for those who book a stay here. I was unfortunate enough to have had to stay at this hole on a business trip, and only am sharing this so the next person doesn't have to experience what I did. I arrived late night on a Monday night and after a lengthy check-in process I was dying just to get into my room and rest. As soon as I opened the door I could smell the stench of stale cigarettes as if I had entered an ash tray. The hotel concierge advised me that they could try to move me to another room tomorrow, but tonight I had to sleep in that room. In the middle of the night I woke up gasping for air and had to put on AC to get some circulation as it was nearly unbearable to even be there, let alone get a good night's rest. First thing in the morning, I explained the situation to the hotel manager and asked for a refund for that night's stay as what I was paying for was rest and comfort, and I got neither. To my dismay he got me on the phone later that afternoon just to talk over me and tell me that the customer is not always right and that I have a bad attitude about this whole thing. You bet I do! Evidently somewhere in the small print of Hotels.com there is a disclaimer that you could be put in a smoking room. This review is to: A. Warn others of this nasty practice and to beware of hotels like this that have no respect for guest's wellness that are more than happy to stick you in a wretched smelling room B. to shed light on this and to challenge the status quo of this type of practice. It is absolutely unacceptable for hotels to put my health, rest and next day's ability to be on my a-game by subjecting me to these conditions. I hope somebody reads this and takes notice that this is completely offensive. This is a hospitality business Broadway Plaza perhaps, perhaps look up what that means and start acting like it. read more

Broadway Plaza Hotel - Cigarette burn holes on the carpet - Hotels Near Me - New York, New York

We stayed at this hotel for our first visit to NYC first week of June , and let me tell you, the staff , from room service to front desk and concierge to the hotel manager were all awesome! They were so inviting and welcoming to us even before arriving and during our entire stay. We stayed in a spacious Junior suite that had been renovated recently. The hotel entrance was very nice and the location was ideal for us. Their recommendations for dining were great and they arranged car service for us when we needed it! Thank you for an awesome stay! read more

Like most other reviewers, I needed a hotel in Manhattan that had two beds and wasn't too expensive. Since that's tough to find, I settled on the Broadway Plaza Hotel despite never having stayed here or even heard of it previously. I made the reservation through their site, which worked fine. The downsides of this place are easy - no lobby to speak of, no hotel restaurant or bar, and really nowhere to even sit if you're not in your room. All that said, for the price I thought the room was large, the condition of the room was more than adequate and the location was perfectly central for what we wanted to do. The neighborhood is a mixed bag - some excellent restaurants, some shady retailers and a few vagrants. The Museum of Sex is nearby if that's your thing, as is the Flatirons building. There is a bellman, but only one so if he's busy you're on your own. If he's available, he's quite attentive. Oh, and the free breakfast is passable. You're in New York - go out there and explore and eat elsewhere, but this is nice in a pinch or for a quick cup of Joe. read more

-10 stars. Atrocious customer service - I would NEVER recommend this hotel, regardless of some of the more recent rave reviews and convenient location. Booked a Queen room through Hotels.com several weeks in advance of my stay to NYC. The night before departure to NYC, I became really ill and had to check into the ER. Needless to say, I never made it to NYC that weekend and called Hotels.com the very next morning to inform them of the change in plans. They said they'd notify the hotel accordingly and request a refund or credit. A few days later I called Broadway Plaza directly just to follow up and also see if they'd be willing to issue that credit since I intended to reschedule the trip. I also explained the circumstances. The young gal who answered the phone said it was non-refundable and nothing could be done. No apology for the fact that I was in the ER. She also said that there nothing she could do since this was policy, which I know is B.S. ****I said I understand policies are in place but that this was a special circumstance and I was only asking for a credit, not a refund! **** I should have asked to speak with the manager on duty, but at that point I was so disgusted and didn't feel it was wroth the trouble. Again, she seemed to care less and when I told her about my displeasure overall, she seemed like all she wanted to do was get off the call. There are so many hotel deals in NYC via Groupon/Living Social with consistently great service. If you can't do the right thing for your customers, they will go elsewhere. read more

Good location central enough to most things and near 28th subway station. Walking distance to MSG if going to concert, Eataly, Madison Park and Union Square. Would be nice if they added a mini fridge to room. The shower tub combo is not very high quality. But overall the room was large by NYC standards and location is quiet from busy street noise. read more

Broadway Plaza Hotel - Bathtub shower combo. No walk-in shower - Hotels Near Me - New York, New York

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I am giving this hotel 3.5 stars (can't figure out how to give half stars on this app yet) for how close it was to the subway, cleanliness, customer service, and overall experience. The hotel is a 1 minute walk away from the 28th street subway and an 8 minute walk to the Empire State Building. We could even see the Empire State Building from our window which was a great plus! The hotel was nicely decorated and clean. Lobby smells amazing! As for the room, the bed was comfy and the duvet was perfect for the cold weather. No mini fridge or microwave but that was okay, didn't need it. Lighting is okay, on the dim side. WARNING the shower is super tiny, European size, only one person can fit in at a time, a heavier person would have issues showering in there, BUT, the water was hot which was much needed with how cold NYC is in December. T.V. has cable. Free wifi but its on the slow side, have to pay for high speed internet. On the fourth floor is were "breakfast" is served, I think its from 0700-0900. Breakfast included fruit, bagels, beverages, and baked goods. Since most hotels in New York don't include any type of breakfast I was very appreciative. The door man and receptionist were kind and friendly. Reasonably priced. Highly recommend for some who wants a quick bite before they leave to explore the city and a comfy bed to rest in after a long day. read more

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We were very pleased with our stay here. The staff was extremely friendly and helpful. The room was clean and larger than expected. We loved the shower. We will stay there again when returning to NYC! read more

We had a great stay at the Broadway Plaza Hotel. Our room did not have a view of the Empire State Building like I saw other reviews mention. The room size was large with 2 queen beds, big bathroom, small table and 2 chairs, desk and wardrobe. Bigger than we expected for NYC. Breakfast buffet was "American" meaning bagels and donuts. We only took advantage of this service once but everything was fresh. Very small breakfast area so just plan to take your food back to your room. Good location with a subway stop close by. Concierge contacted me about a week before travel and was very helpful answering questions in advance of our arrival. read more

If you're looking for a hotel with nice air conditioning, a normal size shower, free WiFi or a refrigerator- KEEP LOOKING!!!!!!!! *We checked in @5pm and there was no air movement in the room. So we turned the WINDOW UNIT A/C on high and left to go get dinner and walk around. Expecting to come back to a cool room, but we did not. I called the front desk to ask for a fan. They sent a guy up to look at the a/c, he seemed puzzled, didn't say much about it and left- he then returned with a fan. Great! We left bright and early in the next morning for a 6+ hour tour, then also walked around the city afterwards before returning to our room. Walked into our room and same as day one- no air!!! Apparently housekeeping turned the a/c off! I went downstairs to speak to the staff and they tried to make excuses saying they weren't sure if housekeeping had turned it off lol They ended up having the manager contact me and he apologized and said he would speak to staff to make sure it didn't happen again. Which, it didn't, but I had also left a note on the A/C to not turn it off. *Not the cleanest- trash on our room floor upon checking in. *The bathroom was a decent size, but the shower is SUPER TINY!!!! And I'm not a large person. *No fridge - there's really no excuse for this except they're greedy and want to charge you to have one brought to your room. ($10/day) *$7.95 each day for 2 16oz bottles of water and "in room snacks" which consisted of 2 small bags of chips that were only given on day one. This is such a bogus charge and again, greedy. I can get free water and if I wanted a snack, I could get it for less than $8! Really not a fan of any organization that is into nickel and diming their customers. Positive note: location and price were decent. (1 Star for each of these) Overall: Would not stay here again. read more

We love to travel and travel back to places we love!!! That includes many trips to Europe and 2 recent coast to coast cross county adventures! Broadway Plaza Hotel is now on that list for us! This is our 3rd stay at this hotel and each time we've stayed in a different room on a different floor and have completely enjoyed our stay. A helpful, friendly staff, clean rooms, beautiful views, a coffee and breakfast room and walking distance to ALL NYC has to offer. Broadway Plaza Hotel is the perfect place to stay! The price is right and they check all the boxes a boutique hotel should be. read more

Our stay at this hotel was great! It's very clean and beds are very comfortable. Staff is friendly and helpful. We asked for more pillows and they were more than happy to oblige!!! Will definitely stay here again! read more

This hotel was pretty awesome! It is located right on the corner of 27th and Broadway so it was simple to find. I accidentally booked the hotel a day early, but it worked out because we arrived early in the morning the next day and we were able to go to our room right away. They serve delicious pastries and bagels in the morning, along with unlimited coffee, juice, and water you can access at any time of the day. The standard wifi was pretty fast, you could pay an additional fee to have even faster internet, but there was not a need for that. Every time we left the hotel or came back, there was always someone to greet us and open the door for us, which was pretty cool. We used Uber and Lyft pretty much everyday and it was very easy for the drivers to locate the hotel and pick/drop us off right at the front. Out of everything, best of all was our room! We somehow ended up getting the only room on the very top floor, and it exceeded our expectations. We had a full king size bed, a desk, closet, safe, chair, full length mirror, nice bathroom, shower, AND the most amazing view! I would book this hotel again, and I recommend it to anyone else. Thank you Broadway Plaza for an awesome stay and for letting us enjoy our first time in New York (: read more

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The hotel is centrally located by many attractions. The staff is extremely friendly and very professional. They noticed my husband and I were tired from our long flight, and allowed us to check in 5 hours early. Also the room is bigger than I expected. Complimentary breakfast as well. Price for the room is very affordable. With this being mine and my husbands first time to NYC, it's such a relief having a friendly and knowledgable staff. Highly recommended! read more

Broadway Plaza Hotel - The view from my hotel room - Hotels Near Me - New York, New York

Poor business practices! I just had foot surgery in San Francisco and booked this hotel while comparing it to several other hotels in the area for a trip a month away. When I returned back to the website, the dates automatically default to 2 days from the current day (conveniently). I overlooked this and booked the hotel on a Tuesday for that Thursday (not only do I not have flights , I also just had surgery). I realize my mistake the very next day and cancel the hotel. I receive an email that I owe the first night's stay for that Thursday night. I understand that this was my mistake initially, but then... I email the hotel to say, my mistake, but the reservation is only 24 hours old and I explained my circumstances. The manager nicely told me that the dates default to 2 days later (unlike all of the other hotel sites, which maintain the searching dates), and that he would try to fill that room. He told me that if he could book that night, he would not charge me. $226.87 LATER...of course he's not going to book all of the rooms on a Thursday night with one day of notice. I made my mistaken reservations 2 days in advance and there were plenty of rooms available and I see why. What goes around comes around...poor business handling and no human heart. read more

HUGE COCKROACH in the breakfast room!!! I feel like throwing at the very moment writing this review. I regretted as I stepped into the room assigned to me as the room's decor was outdated like somewhere from 60's. Hated the dark olive carpet like I was sleeping on the moss that grow out in wet lands. I should've gone for the large chain hotels like Marriott or Hilton or somewhere that's well known. Couple bucks saving while staying here: Not worth it. Yuck Yuck Yuck. read more

Great hotel if you're on a budget. The room was big enough for our family of four (of course, we spent most of our time in the city). It's right in midtown and a short block to the subway so it's easy to get everywhere. They must have been listening to the complaints about the breakfast because, as far as hotel continental breakfasts go, it was pretty good. Personally, I tended to go out and about for my breakfasts but my family was perfectly happy at the hotel. The staff were always very helpful. As for the neighborhood, it's interesting. It's just full of hair-extension and cellphone accessory-type businesses, that's all. Oh, and it's full of *gasp* people of color so if the only people you ever see are white, it might be a shock to you (it was to my nine-year-old daughter but she got over it quickly). Honestly, folks, the neighborhood is just fine. We would come back on the subway late at night and never felt unsafe walking to the hotel for a second. read more

This hotel is great if you aren't looking to spend a lot of time in the hotel! (Why would you though--you are in NYC!) Getting out of the cab at the doorway during the day was a slight heart attack. I didn't expect to see all the street hagglers that were right there! But I warmed up to them! I felt as though it was really reasonable for Manhattan. $1500 for 4 nights with two queen-sized beds. Room had more space than I expected but wasn't too spacious. The bath had plenty of space which my Manhattan-living sister was so jealous of (totally funny to me!). We seemed to have a perfect location staying at the Broadway Plaza. Great subway line at the next block. We seemed to be midway between the financial district (Wall Street and Statue of Liberty) and Central Park & shopping. And it seemed easy to walk in any direction to find something to do which was great! Only disappointment was the continental breakfast which was not good. I ate half of a stale bagel. We actually saw them scoop all the leftovers back into a box and put it into a cabinet to most likely serve the next day. We skipped the breakfast the next few days and just went somewhere for lunch. read more

So my friends and I chose this place because it had decent sized rooms, wasn't too expensive, and accessible to the subway. It wasn't the best place I've ever stayed in but it wasn't the absolute worst. After searching Travelocity and Orbitz, I actually got the best deal off the hotel's own website. Check-in was easy. The elevators are slow. Continental breakfast sucks. The bathroom is big for being an NYC hotel. We were on the 12th floor so we can an awesome view of the Empire State Building. Housekeeping did a great job. Hotel provided toiletries were not very good. The soap dried my hands immensely that 3 days later, I'm still feeling the effects. The AC works. The beds were comfy enough that we could all fall asleep. The double room had a enough room for 4 people and all of our stuff. Staff was friendly for the most part. Had a rude encounter with the concierge who was hailing a cab for us to get to JFK. Late check-in is at 1PM but they hold luggage for you for however long you need. NO BEDBUGS! We only spent time here to sleep and get ready for our adventures. All in all, it was a good value for what we paid! read more