Went in expecting to replace rotors and brakes, but it turned out to be another issue. Marty and…read morethe team helped identify a missing part and fixed what had gotten moved around. They made sure I got the best deal and charged me only for an inspection and the new part.

Excellent Service! Sarah & Marty along with their technicians will make sure your vehicle is well…read moretaken care of. Always upfront and honest. Finally found a place you can trust in this day and age. Thank you!

Our family has been using Ben's for oil changes and service for years. They are a family owned…read morebusiness who always finds a solution to auto issues. If they can't fix it themselves they always recommend a good service instead.

I cannot stress this enough. Ben's Auto Service is the best shop you can go to. I have came in…read morenumerous times without an appointment and this location has never turned me away. Every time I have came for service, I have been more than happy and fully satisfied. Prices are great, the people are the best ,and straight to the point. You won't leave wondering if the job was done right because you know it was done to the best standard of care. I will always recommend this location. I encourage you to come check it out for yourself next time you need service!

Awesome! For Father's Day our children cleaned up their dad's motorcycle. The motorcycle leaked…read moreoil and we had a significant amount to dispose of. I brought the excess oil to Jiffy Lube and asked how I should dispose of it. To my surprise the employees said they'd gladly take it and properly dispose of it - all for free! Now that is customer service! Thank you, Sun Prairie Jiffy Lube!

Extremely slow helped everyone else first even people that got here after me. Nobody communicated…read morethat I would be here for hours. They promised it would be 20 to 30 minutes earlier. Lobby is freezing cold. Bathroom is nasty needs to be cleaned. Would not come back

I lost my lug lock, several places in the Madison area were unable or unwilling to help me, a…read morefriend referred me to south street motors, great service & great people that get the job done efficiently & effectively. Will be my place of choice from here on out.

This Place is Horrible, I go to speak with the General Manager and tell him that my truck is…read moreShaking and Trembling. I then tell him I have parts if you need them as I wanted to bring it to the professionals to diagnose the issue. I then go to pick up the car and PAY $500 . I start my car and the Exact same issue was there! I went right away and they told him and his attitude changed right away! He said sorry we can't help, we were told to just install the parts" they didn't even diagnose the issue they just wanted to make a quick $500! after talking back and forth the General Manager says "you want your f***n money back or what" I then tell him since you want to be disrespectful yes! He said we'll talk Monday and walked away.   Monday comes no call, I leave 3 VM. I went Tuesday and he was very upset that I was there he said sorry the Owner left overseas and I can not refund you until 1 week. Made no sense! He then calls the COPS to my house and says he was scared for his life and Banned me from the shop. Keep in mind I've been going there for 4-5 Years and recommended them many times. I make a claim with the bank to dispute the charges and I get my refund. It is now 12/27/24 about a month later and I NOW I'm being charged $500 again the $500. I said i wasn't going to do the review but all this headache when the GM said we will issue a refund and now they are playing games. So we will be going to court to file a claim. Also i have reached out to the local news and they are looking into it.

We had purchased tires from this business when they were in a different location. Thought for sure…read morethat they had closed due to Covid lockdowns etc. and we were thrilled to have turned to Yelp to search for a place to buy tires, recognized the name, and realized yes! It was indeed the same business, just a new location! Fair prices, friendly staffed, fantastic customer service. They make appointments, (which is much better for customers, rather than showing up at other places who don't make appts) and stay on time. Look no further, support this place, please! We need more good people, proving good business in the world these days!

I was in need of some tires after a blowout and decided to go to Larry's instead of a big box…read morestore. It gets good reviews and is easy to get to. It's the next driveway after you go by the Gander Mountain drive on highway 51. I have been by there hundreds of times and never noticed the place before. They also do Diesel repair so there are two signs that are a little confusing. It's a small shop but they had the tires I needed at a good price. I did call to confirm this and Kim, who is the business manager is knowledgeable about tires and very pleasant and courteous to talk to. This is sort of a neighbor place with no frills but they were very fast on installing my four tires and restoring my spare to the correct place. It took about 35 minutes including re-calibrating the air pressure valve senders. I was satisfied with the price and service and felt confident that they could probably fix anything that came up to do with cars or trucks. Give them a try if in the market for tires.

The appointment for two front tires took 2.5 hours. They then returned my car with a missing…read morehubcap. I noticed right away but assumed it was in my car as that has happened before. I got home and could not find the hubcap and the store was closed. The next morning the store manager first tried to blame me and said it fell off on the way home (that has never happened on this vehicle). He then told me to order one and come back in for a refund. The original hubcaps are near $100. The manager then said he will order some for $16 and call me. I even accepted the aftermarket hubcap that will not match but its been over a week and they seem to care less about it.

Went in for a brake inspection today. When I arrived the man at the counter told me because of the…read morehot weather they could inspect the brakes but couldn't do any work because the heat was making some of the guys not feel well. I said at least visually inspect the surfaces because he said there was a caliper test they do as well. I thought well maybe they'll cut corners because of the heat so I sat down outside under a tree with my eyes trained on the car. BINGO! The tech. took the rear tire on the passenger side off and the tech was tapping on the brake drum with a sledge hammer to what I thought was to help remove the drum cover. I never saw him take off the drum cover on that side and on the driver's side they never removed the rear tire at all. Despite that they told me my brakes were in good shape. I couldn't believe they were telling me this despite not seeing them do the work to be able to view the brake shoes, hardware, and drums. I call that fraud not to mention pretty dangerous.

The quality of the work is very good. We were disappointed in the cost of the repairs and the…read morequality of piping used. We could have purchased a complete stainless exhaust system for less than the cost to repair our existing 9 year old system. They used a piece of pipe to fabricate a tail pipe. Here we were assured we would get a tail pipe and ended up with an ugly piece of left over exhaust pipe. Yes, they did try the up sell tactics. If you need something quick and expensive then use them. Otherwise, save your money and go elsewhere.

I was offered a "free" tire rotation with my $90. oil change. My dashboard two months later showed…read morea warning of a 21# reading on a tire. As I was traveling with two young girls to a scheduled event, I pulled into a gas station with a little time to spare to fill said tire, only to wake up the next day to a different tire on a rim and with a grateful heart that I didn't get it an accident because the reading was showing me the wrong tire. Per the manager, they not only don't reset those readings after a tire rotation, they also don't tell you they don't. I'll NEVER be back!