We have been seeing Dr Alcuri for almost 7 years now. I have four children. When I first moved to…read moreFrederick I went to a Pediatricians Office that had many Drs. I always felt like a cow being herded through a slaughter yard when going to that office. Each time having to explain my children's preexisting conditions to the Dr available to take our appointment. Many times this led to undue worries on my part because they did not have a one-on-one history with my child who had an extensive history and therefore they chose to be overly cautious with treatments. As a result of them not individually following her care my time and money was wasted and I was always worried. I had reservations about going to a single Dr because I would loose the appointment availability (weekends) the office of many Pediatricians offered. I can now say it was the best decision I made in caring for my children. I never had to brief Dr Alcuri on my children's preexisting issues. I never had to wait in the lobby for more than five minutes. I could almost always be seen same day even when calling on a Monday morning. If it was the weekend, I could call the after hours line and Dr Alcuri would call me back at any time of the night and advise me on what to do. Bottom line, having a dedicated and competent Dr outweighed having the convenience of more office hours. We are thankful for his Practice and his wonderful care taking skills.

Very kind, thorough, easy-paced, not rushed. Smart man too. It's nice to go to see him and see…read morehim, unlike feeling like cattle at some of the other group pediatric practices where you see whichever doc is next in line to see you. He's also a real pro with getting kids afraid of that pointy cotton tipped strep test they tickle your throat with. He was able to talk my daughter into a relaxed state and now she doesn't mind those tests so much. A nice man and a sold doc.

We recently moved to the area and were looking for a pediatrician. After doing some Google…read moresearches, we chose this practice based solely on their high review ratings. We assumed they must be good--but we couldn't have been more wrong. I should have used Yelp. It honestly makes me wonder how they have such stellar reviews on Google. Do they write their own? Do they incentivize people to leave glowing feedback? Is the sky blue? Too many questions, too few answers. The doctor was acceptable--she was decent, but nothing exceptional. The real issue was the front desk. Absolutely horrendous with capital bold H. They act like they're there because they have to be, not because they care. They require records from your previous provider and refuse to see your child without them. You send the paperwork under the false impression that your child will be cared for by a quality pediatric office. Instead, they mishandle the documents and botch the appointment scheduling. One issue after another. Honestly, I won't even waste more words on them. In short: if you're already an established patient, maybe it's fine. But if you're new and looking for a pediatrician--look elsewhere. You will save your sanity and thank me later.

The front desk or customer service at the TJ location was rude and not helpful. A nice man picked…read moreup the phone when I called, but the woman who was listening in the background and responding loudly enough for me to hear needs to find a job that doesn't deal with customer service or interacting with people. Ballenger Creek office staff is fantastic and patient, by the way. Every time. But don't call the TJ office looking for help.

Dr. Torres is an EXCELLENT Pediatrician. We had many problems with our first Ped Practice. Upon…read morechanging to Dr. Torres, however, our daughter has been well and healthy. He is so kind, patient and caring. His diagnosing of issues is impeccable and spot on, and he has MANY other suggestions to making our kids feel better and well as a whole. His office staff and Nurses are very knowledgable and pleasant. Overall, I truly can not find enough words to express what an excellent Pediatrician he is, and would not consider taking our kids anywhere else.

The practice is wonderful and they really care about their patients, I would highly recommend this…read moreto anyone with children

This office use to be great but seems to have grown bigger than they can manage. Always new CPNP's…read more Dr. Lee was great but can never get an appointment with him. It is very difficult to get appointments and good luck getting a nurse to respond to questions you might have. We had to call numerous times to get someone live on the phone. The women was demanding my 2 yr old daughter wear a mask. This has already been proven ineffective, so we were denied medical attention. The receptionist also continued to argue with me about all the issue were we having vs. listening to me and trying to help and get us to were we needed to be...healthy and happy.

WOW! We just moved to the area last month and we quickly started looking for a great pediatrician…read morefor our 5 month old. After 1 disastrous visit to a different doctor, a friend recommended Dr. Lee. It was worth the drive out to New Market to see him. Totally worth it! Great experience, and now we have a great doctor to rely on for years to come. Pros: --AMAZING staff in the front office - they are so kind and friendly. What a breathe of fresh air! We were waiting for our new insurance cards and they were helpful and took the lead with getting it all sorted out. --AMAZING nurses - really liked our nurse, wish I could remember her name! --Small office - we only saw one other person who was on the way out --No wait time - we didn't even finish the paperwork before we were being called back to be seen --Clean - it was such a relief to see the nurse put a fresh new disposable pad on the scale before weighing by daughter. We've been to other offices that do not do this (but instead reuse old pads), and it felt like they were really trying to keep the office clean and germ free --Dr. Lee! - The best part of all. Dr. Lee is knowledgable, professional, and very kind. He allotted extra time for our visit since I was a new client. He listened to all our issues and did not seem in a hurry to get out the door. He gave practical and helpful advice for sleeping and feeding and other concerns. I really appreciated the way he talked about both biology and behavior when discussing these issues. We've only had one visit, but I will definitely repost after a few more. We plan on going to Dr. Lee for years to come! So thankful to have found such a great office and great doctor! --Helpful website Cons: --Really can't come up with anything. I'll add to this post if concerns arise.

Dr. Muniz is very caring and smart. He is everything you hope for in a doctor. My problems are…read moredefinitely not with him, but the poor organization of the practice. Let me start by saying that in Frederick, this was the first practice that would even consider seeing me after calling everyone I could to try and continue my immunotherapy that I have been getting for 8 years in two different cities. I was told that "we don't do that" by two other doctors. After waiting a month and a half for the first available appointment, I came into the office. The office is dark and depressing. I met with Dr. Muniz who seemed perfectly willing to give me my shots after getting my records from another office. However, as I left I was slightly concerned when he said "if you haven't heard from us in a month, give us a call." The front desk lady then asked for the mailing address of my old doctor to get my records. I gave them a fax number, phone number, address, and signed forms that they required. One month later, I call to see how things were going. The person who took my call was either in a bad mood or something, asked what I meant by "things" and reprimanded me for telling her the name I have gone by my entire life instead of my legal first name, both of which should have been in my file. Many of my doctors are able to find my file with both names. Then she asked if I wanted to start shots -- the entire reason I came in in the first place. I am now confused as to why I had to go into the appointment in the first place. They said they would "send me a packet" which I guess meant by mail because they are about 20 years behind in terms of technology and then I could make an appointment. Just looking for some decent medical care in Frederick and was again disappointed. This practice was confusing, disorganized, and moved painfully slowly to get something VERY commonplace and easy to do. I have never had so much difficulty with getting medical care. I never received a packet, only a bill. Needless to say - I will not be getting my shots here.

We had a wonderful experience with Dr Muniz. He is very thorough, and takes his time to really go…read moreover everything with you. Great bedside manner, like talking to an old friend. Best experience I've had with an allergist, and we have been to many.

10/10. we've been going to an amazing NP with the practice and have loved seeing her the last year…read more highly recommend. Emily has taken her time talked me down as a first time mom. and everyone we interact with at each and every location has been lovely. I also like the 24/7 hotline they use and it's really been so helpful. again 10/10

Worst pediatric practice I don't even understand how they still have a licensed to operate. Staff…read moredo not know how to handle babies-- I will just leave it at that just stay away from this practice

My family has really enjoyed having Dr. J as a pediatrician. We are new to the world of house-call…read moredoctors but we really like it! She is flexible with the in-home visit schedules and she also provides telehealth visits as needed. She has an easy to use electronic portal and secure messaging service which is a big must for good communication. Since we are in COVID times she wears a mask for her visits, wipes everything down cleanly, washes her hands, etc. And best of all she has been really attentive and caring. We are happy we found her.

I had a wonderful experience with Dr. Burton. She has a fantastic bedside manner and took the time…read moreto answer every question I had so I didn't feel rushed. It was so convenient to have her see our newborn in our home so we didn't have to expose him to other sick kids in a doctors office. I highly recommend this practice!

Nothing Urgent about this place. I've been sitting in the lobby for over an hour and haven't been…read morecalled. Don't come here unless you have a day to kill.

went to the office for my annual physical. They did not do any bloodwork, nor did they submit the…read morepaperwork from my referrals that they were supposed to. Additionally, the doctor asked if there was anything else I would like to talk about. I mentioned that was having some trouble sleeping. And we talked briefly.(No more than 2-3 Minutes about that subject) The office charged me for a second visit for that brief conversation. And would not remove the charges, even when I objected. I cannot stress enough that you should avoid this doctors office. They are very clearly not interested in inpatient care, and simply interested in a profit. There are too many other doctors in this area for you to waste your time and money with a location like this