Went in for a smog check and a brake pad change and the family was very thorough in letting us…read moreknow that my brakes were really bad. Not only did they prevent me from being in danger, but they fixed it the same day within a couple hours. Great Family and highly recommend

Absolute trash customer service. My AC went out and I called this location. I Asked if I bought…read moretheir coupon if they could fit me in for an appointment. It was around noon. The kid on the phone told me to come at 130p and it would take 30-45 mins. I show up 15 mins prior and another gentleman asked what I needed. Told him I had a 130p appt for my AC. He proceeded to tell me they cant take me in now because they got walkins. It wouldnt be done for at least 2.5 hrs. Why TF would you set an appointment for me and let others walk in before. Mind you the guy never made eye contact with me a single time and just stared at the computer not giving an absolute fuck.

As I said before these guys are GREAT! Fast service, no pressure, honest and friendly.read more

Amazing customer service and prices.. I will definitely be back and referring my friendsread more

The staff were friendly, helpful and extremely efficient. My sister got a flat tire on the freeway…read moreand the team at this location was able to guide her to their location and assist her quickly. We're lucky to have found this place because not only were they able to fix her tire and get her back on the road, they also made her feel safe and comfortable without trying to sell her services or products she did not need. 5 STAR service for sure and we will be back again for our future tire/service needs.

A big thank you to Brandon, Marvin and the entire crew for the excellent service. Everything was…read moreamazing!

I want to say thank you to AL at good guys auto. My daughters car wouldn't be on the road without…read moreyou! I will never take my vehicles anywhere else again! You are a lifesaver! Can't trust many mechanics but I now have one that I can! Thank you so much!

Such great service. With such sweet people! They really are honest individuals with the desire to…read moreget you back on the road as cheap and quickly as possible. Juana the women at the front desk drove us to lunch while we waited such an angel!

I recently brought my 2019 Chevrolet Bolt EV to this Big Brand Tires & Service location for a…read morecomprehensive vehicle inspection (CVI), a tire and alignment inspection, and to have a service warning light checked. I can confirm that the inspections I scheduled online were completely free, just as advertised. The staff was friendly, knowledgeable, and easy to work with. Parking & check-in was quick and easy, and the team did a good job providing updates throughout my visit. Although they were unable to diagnose or repair the service issue because my vehicle is an EV, they still completed a thorough inspection. I appreciated their honesty and professionalism as well. Rather than attempting work outside their area of expertise, they recommended that I visit a Chevrolet dealership or a repair shop that specializes in electric vehicles. They also shared that they have seen customers experience negative outcomes after taking their EVs to shops without sufficient experience, which I found to be helpful and transparent advice. Another thing I appreciated was that the staff offered recommendations without being pushy or trying to sell me unnecessary services. They took the time to answer my questions and point me in the right direction. I was there for less than an hour on a Friday morning, and the entire process was smooth and efficient. Overall, I would recommend them based on the excellent customer service, clear communication, and the staff's willingness to be honest and prioritize their customers' best interests.

Awesome team! Friendly atmosphere. Excellent Work! I will be one of the returning customers!read more

I have been going to Big Brand for over 10 years. Have always had honest and great service. Won't…read morego anywhere else

Friendly, fast, and at a reasonable price. Went in for an oil change, I brought the filter so they…read moreknocked that off for me. Told me it would be an hour it was done in 30 mins. Appreciate the service.

I have been going to Gabriel and Randy for over a decade. I have used other mechanics and no one…read moreelse compares to them. They are the best mechanics I know. They maintained my 2009 Mustang GT and installed a bunch of custom after market parts for me. I have price checked them periodically and they always charge a fair price. It's hard to find a mechanic you can trust and I trust these guys. I intend to be a life-long customer.

My mom took her Sienna here and they gave her honest good service at a great price. Highly…read morerecommended!

My brother recommended them. Awesome service! They are pleasant, honest, transparent, explain…read morethings you might not understand fully, gave recommendations, options, overall great! I was very comfortable with them, regarding questions and trust.

WOW!! This auto shop is AMAZING! Not only do the techs know what they're doing, but the owner and…read moremanagement are ALL incredible! I found this shop cause my grandmother actually recommended this spot! And I'm SO happy she did! She's been coming here for YEARS, her Mustang has never been taken care of better with this shop taking care of her car! So I brought my truck in since I'm also needing a mechanic/shop I can TRUST! My husband is a mechanic so I'm very picky and particular with who fixes/touches our truck, I'm just glad I feel comfortable enough to know my truck is in GOOD HANDS! Roy and Jack! THANK YOU BOTH for being SO sweet and informative! I truly cannot be happier w the service and shop!! Prices are FAIR! They need to charge what they can with how expensive today is but they still are so fair and they try their best to make it as affordable as possible, and I'm thankful for that! Definitely 10 outta 10 recommend this shop and their employees! They're all one of a kind, they KNOW what they're doing too!