This business has a lot to learn about customer service. Their booking system is TERRIBLE! I recieved a discount airbrush tan thru Urbandelight.com for this company and I figured I'd give airbrush a try. I went on to the website to schedule an appointment and they give the option to include the dates that you were available, the problem is that their hours of operation are NOWHERE to be found on thier website, so how are you supposed to plan around your schedule if you don't know the hours of operation? Then I got an email saying they could not get thru to my cell so they asked that I submit another request for an appointment which I did a second, third and fourth time....still nobody contacted me. So now I have to actually make a visit to the downtown offrice and see what the problem is. If this is how they do business then its not worth it.. UPDATE: 8:40 AM Friday May 20, 2011 Not but 30 mins after i posted this review did I get a phone call from someone named Lori. Her first words out of her mouth were, "This is Lori from BronZen Tanning, and I just read your review on Yelp, do you realize the damage you can do to a business by posting something like that on Yelp!?!?!" She called me to YELL at me to inform me how inappropriate it was for me to to do that. I am in shock that this lady called me and scolded me for what I think is my RIGHT to express my dislike for the service that I paid for. I do not know this person, I've never met this person and what she did was UNPROFESSIONAL and vulgar. Her tone and attitude was offensive and threatening. I did tell her that I will be reporting her to the Better Business Bureau. I DO NOT recommend this business to anyone. Had she called me to resolve the issue in an appropriate and professional manner I would have come back and updated the review and made sure that everyone knew that it was a great organization to do business with, but its quite obvious that this Lori person has anger management issues. (I'm still in shock that she called and yelled at me) FOR ALL CONCERNED THIS REVIEW WAS NOT DONE IN HASTE AS THE OWNER JUST STATED IN HER COMMENT. Regardless of the situation it is STILL UNPROFESSIONAL to call up your paying customers and call them out on a review that they did. I am sorry but there is no excuse for this behavior and posting on my review to explain yourself will not make up for the fact that you indeed were quite belligerent with me. I just want a refund and let by gones be by gones. I'll take my business elsewhere. Thank you. read more

Word of warning- BronZen Airbrush Tanning stood me up for my pre-scheduled appt, so I called, emailed and texted to find out what the problem was. Owner Lori Martin never got back to me. She has other bad reviews on Yelp too, so I would stay away from her business! read more

I joined Bronzen on a 2 month promotion rate to give them a try and I enjoyed the look of my airbrush tan most of the time. However, doing business with owner Lori Martin proved to not be professional. As a loyal client/customer with any service provider that I have ever had., I am good for a lifetime of patronage. Provided they treat me with dignity and respect regardless of the cost. Lori is preoccupied quite a lot. She does own a number of different type of businesses and she may be in over her head at times. She has missed appts. because she forgot to put me on her schedule and she's been late a couple times as well. The competition in Austin is far too great to do business with someone who doesn't place their highest priority on quality customer service. read more

I am so glad I doscovered Lori and BronZen Airbrush tanning. I have now been sprayed twice in the comfort of my own home and have been thrilled with the results! I was really skeptical about the whole thing because I am really fair skinned but the color BronZen gave me is really pretty and natural looking (not to mention so much healthier than exposing your skin to the sun and it's damaging rays.) It just makes you feel good to be tan! However, standing naked in front of a stranger is a nerve racking thing for me and 99% of the women that I know but Lori calmed my nerves, was very professional and friendly and made the process painless and fun. I have only tanned for special occasions but I like it so much I think I will start doing it just because! I definitely have and will continue to recommend BronZen! read more

I bought a groupon for a mobile tan with Lori and she was amazing. She is fun and professional and keeps the whole experience relaxed. I am in love with my tan, and excited to show it off this weekend in Mexico. I will definitely be using Bronzen again and recommending to all my girlfriends. read more

I made a mobile airbrush tanning appointment with Lori a couple of weeks ago while in town on a business trip. It was confirmed until the day of when Lori pinged me to see if she could change the time we agreed upon. When I e-mailed and called her back to figure out what would work for her, I never heard back. Ultimately, she stood me up that night without a word or an apology. It looks like a few other people have had this problem as well! That's just not a good way to do business. read more

I'm 6.5 months pregnant and was going on one last vacation before the baby comes. I loved my airbrush tan and it helped me feel more comfortable in a bathing suit, even with my big ole' baby bump! I love that BronZEN uses organic products and I even talked with my doctor who said it was perfectly safe to have an airbrush tan while preggo. Thanks Lori, for making me have a beautiful bronze glow! read more

If you want to be tan and lovely, this is the business to try. Customer service means little to me if the end result is not what I wanted. I found it easiest to just text the number on the website and Lori replied quickly and followed up with a phone call. If you follow the steps on the website you'll get a great result. Make sure to bring a towel to sit on, on the way home. If you can follow directions, this will be a wonderful experience with a beautiful outcome. My husband is in awe!!! Can't wait for Vegas now! I will be back! read more

I'm a long time spray tanner and took the plunge to have an airbrush tan. Bottom line- I loved it! Very rich and glowing tan. Lori was very professional and asked me what I was looking for. I would do it again in a heartbeat. read more

BTW anyone for future spray tans DO NOT us this BronZEN crap. Every time I had it done from Lori I had streaks and missed spots all because she was always having a "rough" day. Really I think she is just lazy. read more

I went to Lori for my first airbrush tan ever. I arrived at her place and she opened the door in what looked like pjs. Apparently she had forgotten about my appointment. She was able to get me in though, but seemed to be in a big hurry to get done. She messily slopped the stuff on my fingers and heels to keep the tanning solution off of those areas. I ended up with a blotchy tan on my hands and my feet, so it was really obvious that I had fake tanned. I couldn't even wear sandals. And I turned out slightly orange after I expressed to her that I wanted a shade that looked as natural as possible. I'm pretty upset that I wasted $40 on this. read more

I was researching airbrush tanning companies in the Austin area because I was going out of town on vacation. I ran across Bronzen and thought I would give it a try. I followed all of the directions Lori had sent via email to a T. I exfoliated my skin the night prior to the spray tan and followed her directions for post spray tan. I ended up with an uneven, streaky tan, which really disappointed me, as I have been a fan of spray tans for years and have gotten much better spray tans that haven't been streaky or uneven. To add to that, I felt that Lori was very unprofessional in the manner she treats her clients. It seems like she is trying to hurry clients in and out to make the most bang for her buck, and she doesn't seem to care about her clients at all. I highly recommend staying away from this company if you want a good spray tan that is worth the money you pay. read more

This was my first time ever getting a spray tan and it turned out great! Lori made me look so wonderful, I was a beautiful bronze color and I didn't smell bad. My tan was noticeable yet natural looking on my skin tone ( I'm African American). I can't wait to go back! read more

It's wonderful that everyone had such a great experience once they actually got an appointment! I purchased two coupons for BronZen from Urban Dealight and tried to make an appointment immediately. The process is that you must go on her website and request a few days/times. I did so and didn't get a call back until a few days later, saying they were not available and were so busy due to proms and weddings. Fine. I waited and sent a request again last week. 5 days passed...no response. In the meantime, my schedule is filling up and I need to make the appt before going out of town. I placed a second call to Lori and she got back to me today, saying she could fit me in tomorrow only since she was going out of town for 10 days (great timing for a business owner who just ran a promotion in the middle of swimsuit/vacation/wedding season!!!). I politely expressed my frustration that it seemed as though the promo might have created a volume of customers that she couldn't handle and she got really mad - insultingly so. She raised her voice to me and interrupted me while I was saying that the expectation of a client to have a response to an appointment inquiry within 24 hours was reasonable. She kept ranting about how successful her business was and if I didn't like it I could get my money back. Urban Dealight did so and I gladly will pay LOTS more money for professionalism and a business that values their clients and knows how to communicate with them. read more