Angel Hands took care of my father for 2 years as he declined with alzheimer's and dementia. We…read morereceived compassionate quality care from this team. Tiffany our CNA was literally an ANGEL sent to our doorstep. Tiffany always went above and beyond without being asked and was the most respectful, loving and professional helper we could have ever asked for. Meagan our nurse, was always so supportive, professional, patient and kind. She always kept us in the loop and listened to our concerns. Chaplain Rick was there to the end and we felt so blessed for the support he offered my father and our family. Our family would have been lost without this service and these people. Eternally grateful Angel Hands. Thank you.

From the owner: At Angel Hands Hospice and Palliative Care, we understand the importance of comfort, dignity, and…read morefamily. Our dedicated team provides compassionate care, focusing on enhancing the quality of life for your loved one. We’re here to offer support, guidance, and peace of mind during this difficult time.

Sadly, we have had a horrific and tragic experience with T. Boone Pickens / Faith Presbyterian…read moreHospice. At this point, I would be fearful of the level of care (neglect?) they are giving to their hospice patients who do not have a voice to advocate for themselves in their final weeks or days. This negative review is long and detailed because I don't want anyone to have to go through the experience they put us and my mother through. I hope it is helpful to other families going through such excruciating end-of-life decisions for their loved ones. We were on the waitlist for the "next available room", just awaiting transport, for my dying mother who is in terrible pain after fracturing both hips and a femur (simultaneously). After being told at her final assessment on January 19 that transport would "very likely be tomorrow", there was an abrupt change. They canceled the required Covid test they had scheduled for immediately before transport, and suddenly nothing was available. Every day for five days. Strange, because a friend had his mother admitted that second day. First red flag of their deception. Ultimately, after five days and no response other than terse texts each day saying "still no room, should be tomorrow", we learned from their team that they LOST their license to be able to provide inpatient hospice care! This was Tuesday, January 24, 2023. (What??) After that call, they ghosted us. We could not get a return call, text or email from anyone, trying daily. Meanwhile, my mother is still in terrible pain at an assisted living that provides no help. And because of her terrible pain, her Alzheimer's suddenly declined tremendously, immediately after the injuries. She is a shadow of herself and suddenly does not recognize me or the rest of her family. Up till the day of the injuries, she lit up when I walked in the room, greeted me enthusiastically, and spoke to me and her (private) caregivers. Now she sits in pain with her eyes closed, and when she does open them, there is zero recognition there. She isn't eating, is barely drinking, and is not getting the pain control medication she needs--in fact, which we were told by their nurses is "urgent." It's tragic. Out of desperation, we finally contacted corporate management and, after their initial shock and promises to "get to the bottom of it right away", we learned the truth. In a one-sentence text (!) the next day, they stated that they "can no longer meet my mother's needs." (What?!??) She had been assessed, accepted, and we were merely waiting for an available room, "any hour now", since January 19. We were told they would call me when transport (ambulance) was ready. Literally overnight, they suddenly "can't meet her needs?" The definition of Hospice is to care for a dying patient. What "needs" can they suddenly not meet? After that, once again, we have been completely ghosted. We have learned that several patients have been admitted to inpatient in the subsequent week, and we cannot get a return phone call or even a simple explanation. After my initial reaction of fear and denial when her doctor recommended Hospice (and wrote and order for it), and then the T. Boone Pickens / Faith nurses and sales team convinced us by explaining how badly Mom needed to be there "to get the medication and care she needs", I am heartbroken and helpless thinking of her condition now and her constant, untreated pain that she will suffer for her remaining days. The facility is physically beautiful. LOTS of money has been spent on a pretty building, nice fixtures, an attractive entrance, nice artwork--nothing the patients care about or need. It is just a lot of smoke and mirrors for prospective families during sales appointments. But it is painfully obvious that is where their priority is. Not the patients. Not the families. This sad fact is echoed repeatedly in other reviews. My assumption, since we can't even get the decency of an explanation, is that they have shifted to accepting only the private pay "Residential" patients (at $12,500/month) while leaving patients desperately awaiting hospice hanging alone in agony. We knew T. Boone Pickens. In fact, my parents bought his condo in Turtle Creek (and lived there for 12 years until assisted living). He would be rolling over in his grave if he knew what is happening at his namesake facility. Anyone who would like to know more or share advice (esp after the anticipated contradictory response here from their staff) can reach me by looking at my profile.

A hard situation to be in, going to hospice. Was only there for 12 hrs but the staff helped us…read morethrough, every step of the way. I was so thankful for this. It is also so very beautiful and calm, just what is needed during such a time.

The Gentleman,Malaki, who helped with the enrollment when we chose Threw Oaks as my mom's…read moreprovider was polite and handled the paperwork efficiently. He stopped there and do not follow through with any additional assistance promised once the paperwork was done. Weekend Nurse Melissa was the highlight of Three Oaks. She has been helpful, informative and supportive. Today the weekday nurse came by at noon and advised nursing home staff that my mom would pass within 24 hours. She did not inform me of that prognosis. I only found out because I was concerned watching my mom so I called the hotline. The nurse called me back and told me I was right to be concerned. Do not expect anything to change. They will keep giving her pain meds every two hours. I am now sitting here 6 hours later alone, with my mom at death's door with zero support from Three Oaks. To my knowledge they have no intention of sending anyone up here to assist with her final hours. I have seen hospice workers many times in the past and they have all been phenomenal. In this case, I cannot say that because there are no workers to be found for me to comment on. I am with my mom and I will be with her to the end as she was with me when she brought me into this world.

Good services and good nurses. They kept us on service a long time and we were happy with them.read more

Holding Hands Hospice was definitely the right choice for us as we sought care for our 99 yr old…read moreaunt. From the management to the attendants, each one provided loving care. They knew what was needed to aide in the comfort of our aunt and jumped quickly to provide everything that was needed from equipment, to transportation, sound advice and the loving- hands on care. I can't say enough about the level of care they exhibited. I highly recommend Holding Hands. Aqua and his team were/are the best.

I would give Holding Hands Hospice 10+ stars if that was possible. I found them through Yelp &…read moreGoogle reviews when I was looking to change from a hospice group that was part of a large hospice organization, to one that could accommodate some special requests that we had. Holding Hands Hospice (HHH) is a boutique hospice group owned by a lovely, dedicated gentleman named Aqua Umoren. During the 12+ years they have been in business, he has built a team of amazing, dedicated individuals, the majority of whom have been with him for 5+ years. To me that speaks volumes, considering this is such a difficult industry to work in, with a lot of turnover. Our mother lives at The Preston of the Park Cities, an upscale assisted living facility where she is well cared for, however she is at the point in her long life whereby we needed the extra support hospice offers, which is provided through Medicare, at no additional cost. Mary, an RN is mom's case manager from HHH. Both she and Aqua made it a point of coming over and meeting me when I was in town a couple of weeks back since I live out of state. Prior to that I only knew their voices over the phone along with contact via text messages. They both are such genuine, personable individuals who love what they do, and have loads of compassion for those they are caring for. They matched my mother with an amazing woman named Lawana who assist mom Monday through Friday mornings, showering her & getting her ready for the day. Lawana arrives during the timeframe my mother requested, which is not an easy thing to. Lawana goes above and beyond, keeping our mother company after she has tended to her morning needs. They talk, and even go down to have coffee together. Aqua understood right away how impactful this type of high touch care was to our mother's well being, and rearranged Lawana's schedule to make this level of care possible. Aqua and Mary consistently keep me up-to-date on how mom is doing and any changes that are taking place. According to the Director of Resident Care at The Preston, HHH has had the best communication with her and her staff of any hospice group they have worked with. I just don't see how any other hospice organization can measure up to what HHH provides. They are truly the best of the best.

From the first interview visit very few things the various nurses have said my mother could expect…read morehave occurred. From the ordering of medications, responses to problems with the assurance they will be corrected, to there being no record of orders these different nurses have said they were putting in to the computer. As a family we had two requests. 1. We do not want our loved one to be in pain, 2. the few requests she (the patient) may have would be received and acknowledged with responses to resolve all issues as expeditiously as possible. Most all employees who have been in contact with our mother have been very nice. That said, being nice is great but actually doing what has been promised means more than anything else. She has not found this experience to be helpful and/or reassuring.

I am so happy to have made the right decision by choosing Vitas Healthcare,…read more many thanks to our nurse, ERNRIQUE HENRÍQUEZ MUNOS for all the support he gave us in such difficult times. He is a very kind, understanding, patient person, and he always has a lot of tact when saying things and is very clear with what he says. He is a very professional person and for me he was a light in the middle of the darkness because he knows how to say the correct words for things that I did not understand. I am very grateful to him and he always keeps in mind the word of God in everything he says and that is very comforting Also, the office staff is very kind and always answers at any time and schedule.

I love the nurses and staff at Ameriprime Hospice. They are the nicest people. Thank you Ameriprime…read morefor being there when people need it the most!

We used this location of AmeriPrime in Richardson TX for our Mom's hospice care and they were…read moreincredible! Called and talked to Alex and he met me the next morning and had the hospital bed and other equipment delivered to our house early afternoon. He took care of all the details and coordination including having a nurse there ahead of my Mom arriving from the hospital. The nurse (Katrina) was absolutely an angel! She had over 4 years of hospice care and was so professional and compassionate and along with medications made sure Mom was comfortable and not in any pain or discomfort. Highly recommend!