Very professional and on time, very knowledgeable and no price gauging. He is in high demand so if…read morehe gives you an appointment, please keep it!, he is worth the wait!

Used them for our family pool since the 1980's ... always there to keep the pool running and…read morelooking crystal clear

Only good thing about Olympic Hot Tub is Marshall in Tacoma…read more Cracked panels on hot tub and missing parts upon a 3 week late delivery!! We have had terrible communication with Olympic Hot Tubs many departments etc. customers service, scheduling, the actual delivery company, a technician department, water scheduling department. They just blame the other department and pass us along. Initial 2 week shipping delay, with ZERO communication from Olympic we called frustrated. They said it would be here the following week, it was, with still terrible communication poor scheduling but it arrived BROKEN has a crack in the front panel and missing parts. We cant use it while we wait for them to bring the parts. Again they scheduled us for someone to come out and bring the parts. NO SHOW NO CALL. some department dropped the ball again! We are still looking at our empty broken hot tub. We are still struggling with Olympic Hot Tub's lack of concern and lack of communication.

Marshall from Olympic Hot Tub in Tacoma is the man you want. His buddy Tab Birdsell is also great…read more I want to start off by saying Marshall was super patient and answered all my questions. I was between jacuzzi and Hot Spring tubs and Marshall was great with making sure I got the best deal and quality tub for my needs. As a seasoned combat vet my body has some issues with it and he made it easy to decide what was going to take care of my body over the long haul. He got me a reasonable price and was able to sweeten it up with a cover lifter and took care of the delivery fee for me. I know this wasn't a typical sale, but I do appreciate the honesty, integrity, and patience Marshall showed me. I'm super stoked on the team that will be taking care of my tub in the future. Delivery was easy as it gets, they were a good team. I had some weird anomaly within the hot tub control panel at first based off previous model of the Hot Spring Relay, but the new 2025 model is slightly different and ended up being perfectly fine. I honestly found my experience to have been smooth, quick, and reliable. I look forward to owning and using my new Hot Spring Relay for the next 20-30 years. Thanks Marshall and I appreciate the Olympic Hot Tub Team.

Danny came out today from Spa Warehouse because I was losing water but could not see any. I wasn't…read moreconcerned because this business is amazing overall. Danny identified the problem ( My drain valve was not closed completely). He was professional kind and showed me everything he did. Thanks Danny! Another happy client

Went in to order hot tub cover replacement.....waited 10 weeks! Picked it up, took it home,…read moreunwrapped it and found damage! Spa warehouse offers 50 bucks credit. Said ok! Took it back home and set it on hot tub and it is the wrong size, straps in wrong location etc. Now mind you an employee input all dimensions etc based on the model description we gave him.....also purchased it there. Nothing on paperwork says no returns, but that seems to be their policy.......even when damaged and built wrong by their vendor! Go to Aqua Quip and save yourself a headache!

AMAZING Company and Crew!! We are so blessed to have the chance to work with Cesar and Janette at…read moreNW Pools and Spa from the design, construction and finishing of our little boutique pool! Working in such a small space, design was key. They took the time to sit with us and walk thru the process, several times!! From City requirements to making last minute changes and additions, they stood by us with every step. If I had a question and/or concern, I knew that if I called...they would answer and discuss every detail. The knowledge and experience that Cesar, Janette and Susan have was SO helpful, we simply could not see going thru this process with anyone else. We could not be more happy with the outcome...we LOVE, LOVE, LOVE our new pool - THANK YOU so much NW Pools and Spa!! We highly recommend your services :)

From the owner: We build custom Pools and Spas. We have a design team that…read morehelps to make your dream come true. We're a small company and do all work ourselves, which allows us to do better quality work We can also renovate your pool to make it look fantastic. Our concrete work is way above the rest.

I am so happy that Aqua Rec is carrying Marquis Spas (Made in Oregon) again! My new Euphoria Spa…read morewas just delivered, and it is a beauty. It replaced a Marquis Euphoria Spa I bought more than twenty years ago. The folks at Aqua Rec were great to work with, as I needed to remove my old spa to tear out the old deck and build a new one, since I didn't think it had another twenty years of life left in it. The crew of Juan, Andrew, and one other delivery person was joyful, professional, and efficient. However, the company should return to a four-person crew, particularly for the bigger tubs. When three guys struggle with a big tub moving over uneven ground, someone will get hurt or property damaged.

I bought a pellet stove insert for my daughters house from Aquarec in Fircrest. Installers came and…read moreleft. Whole house filled with smoke. They came back and fixed that issue but never installed the thermostat for the stove. There was one there from the old insert but was 20 years old. Finally after multiple calls they came and installed it. A week later the stove quit working. Made multiple calls spoke every time to David the manager. Always promises to talk to someone about it etc. I left 3 messages with no return css as ll. No heat in the house and it is 40 degrees out! Finally reached out to Kelly at the Puyallup location and within two hours he called back and set up a tech to come out. Finally it is working thanks to him. Bought the insert in November and it took multiple calls to get it fixed. Run don't walk away from the Fircrest location, once they have your money they are done with you! Worst customer service that I have ever seen!

I'm really disappointed with how Olympic Hot Tub handled what should have been a straightforward…read morewarranty issue. I own an Olympic Flair hot tub, and recently about half of the lighting system stopped working. I scheduled a service visit expecting a typical warranty repair. The technician came out, did an initial inspection, and noted some trace evidence of mouse activity inside the cabinet. At that point, he stopped work and the issue was effectively denied as a warranty claim. Here's the problem with that. This isn't about "mice being present." This is about the fact that mice were able to get inside the sealed cabinet of the hot tub in the first place. A product like this, with internal electrical components, should be designed and installed in a way that reasonably prevents that kind of access. The spa has not been modified, moved, or subjected to anything outside of normal residential use. Instead of addressing that root issue, Olympic chose to treat it as customer-caused damage and declined to proceed with repair. That doesn't sit right with me. I've since escalated this because the real concern here is product integrity. If rodents can get into the internal components, that's a design or installation issue, not just "bad luck." To be fair, the technician was professional and easy to work with. The frustration is with how the situation was handled after that point. If you're considering buying from Olympic, I'd recommend asking very specific questions about how their tubs are sealed and how they handle situations like this under warranty. That part of the experience has been disappointing. I'm still hopeful they'll step up and make this right, but as it stands, this hasn't been a great experience.

We own a rental business, and when our spa stopped working, it directly impacted our business, we…read morehad to issue guest refunds every day it was down, so timely service was critical which we discussed with Olympic upfront. Olympic sent out a technician who correctly diagnosed the issue. Following this I called Olympic approximately 4-5 times requesting a quote and trying to schedule repairs. Each time, I was told an estimate would be sent within 24 hours which would never come. Unfortunately, it took two weeks just to receive a quote from the company despite multiple attempts on our end. Due to the ongoing delays and the financial impact, we ended up hiring another company that allowed us to order the needed part immediately and came out within two days to complete the repair. Overall, the customer service was quite lacking, and communication and follow up was extremely poor. Based on our experience, we would not use Olympic again

First of all, when shopping for a hot tub, we stopped by but did not purchase from this business…read more I'm sad because I give them so much business now! I come by every couple of weeks with a container (they graciously provided gratuitously) of my spa water. There is no charge for this water testing. I buy the chemicals that are recommended. They provide a print out of which chemicals, how much and timeframes. I also had recommendations for filter replacements for my spa they can order. The staff is always very helpful, knowledgeable, informative and professional. This service they provide - at no charge - is invaluable for my spa experience. I can't thank them enough and they definitely have my business and support!

Requested service on a fireplace... was told "we don't work on those and I don't know anyone who…read moredoes" Fast forward 2 years... requested service on an indoor jetted spa and was told almost the exact same line. It's okay if they don't service these things but maybe take it off your website AND offer some names of local technicians that could possibly help. It appears to me they just are interested in making a sale not helping what could be future customers who might have purchased from them in the future. I wont be asking anything of them again - much less buying anything.

I've ridden past the Eastside Community Center on my scooter a few times but didn't find a purpose…read moreto go here until this past weekend. There was a Day of the Dead festival being held here that we saw from flyers around town. We swung by for a quick visit. We were very impressed with the community center with the walking track, swimming pool, conference rooms and other areas for kids to play such as video games and slides. As for the festival itself it was really cool and a fun cultural experience to have this time of the year. Lunch was served and there were dances and performances to honor the concept of the holiday. Fun first time experience at this community center!

Giving a one star because of upstairs staff and negative experience with them. Attitude is…read moreeverything and if you hate your job, then quit. Front desk people are nice though.