Honestly, I personally had a wonderful experience. The receptionist who handled my call Mandy was a…read morelovely person to speak to and I was elated by her kind way. They are accommodating, knowledgeable, and honest! You really can't beat a place like this. God bless this company.

Had speed meter and heater go out on 2004 Chev, requiring entire panel replacement. Could not find…read moreanyone in Hopkinsville to replace. Best they could give was "we will look at it". Took it to Walker Auto. Andy Altman (Service manager) didn't even blink, just had it fixed. Have done business with Walkers before with car problems that other places would back off of. All ways left with problem resolved. Highly recommended. Yes they do charge for the service but they do the job. Will return I am sure.

Brand-new truck. 4,790 miles. Catastrophic steer-tire…read morefailure at ~70 MPH on the interstate. This wasn't cosmetic damage or an inconvenience. This was a high-speed safety failure. Anyone with real driving experience knows you do not slam on the brakes during a steer blowout--you maintain control and safely exit the roadway. That required driving briefly on the damaged tire, because staying alive matters more than preserving evidence for a dealership argument. After waiting FIVE DAYS for a response, I was told: * There was a "hole" in the tire * Because I had to drive on it to get off the interstate, I "couldn't prove" it wasn't my fault * Therefore, nothing would be done Translation: I was dismissed and effectively called a liar for handling a dangerous situation exactly the way you're supposed to. Let's talk numbers, since that's clearly the only language spoken here. This is a ~$100,000 vehicle. The tire in question is a budget Nexen tire worth roughly $200. Your own business cards advertise $100 referral fees. White's Auto Mall chose to protect a $200 tire instead of a customer. As a direct result: * I am moving all warranty and service work to another dealer * I canceled my upcoming Ram order * I switched to Ford You didn't lose me because of a tire. You lost me over principle, accountability, and a complete lack of customer advocacy. What makes this worse is the safety implication. This was a steer-tire failure at highway speed. Dismissing a customer because they followed proper blowout safety procedure sends a dangerous message: it punishes safe behavior and incentivizes unsafe actions just to "preserve evidence." That's not how serious safety issues should ever be handled. No concern for safety. No escalation. No attempt to help. Just delay, dismissal, and indifference. If this is how White's Auto Mall handles customers after a serious interstate safety event, buyers should think very carefully about where they spend their money. Apparently this dealership is doing well enough that it doesn't need repeat, loyal customers.

Great staff, they were super friendly and helpful! Had me in and out for my service on my jeep in…read moreno time!

Kyle and jP was excellent sells man when it came to me buying a used car and im thankful for them…read morehelping me out today!

I traveled to this dealership to purchase a vehicle that was advertised as a Limited trim, which is…read morethe top trim level. However, I later discovered that the vehicle I was sold is actually the base LE trim, which is the lowest trim level. I am extremely disappointed with this experience. I contacted Tyler to address the issue, but he did not appear concerned and did not provide any meaningful assistance. I requested that the GSM or GM contact me to discuss the matter further, but I have not received a response. It has now been a week, and despite multiple attempts to reach a manager, no one has followed up with me. There is a significant price difference between the Limited and LE trims, approximately $7,000 to $10,000. Given the circumstances and the lack of communication, I feel compelled to share my experience publicly and pursue further action, including filing a complaint with the Better Business Bureau. I strongly encourage others to carefully verify all vehicle details before completing a purchase

Though I grew up next door to Rick and the family, I still wouldn't trust anyone else to do good…read morework on my truck. Great value for us having a shop with good people and friends who are genuinely happy to help. Recently I went to Midas, alignment and they wanted $800+ to do the job. Realizing they're gonna cheat me I took their work order to Rick. $407 to fix the truck and he did it right. Not going anywhere else now. Yesterday I was going to work and it wouldn't start, got towed in, 24 hours and he charged just the tow, realized the alternator is bad and didn't charge me for anything else. I ordered an alternator and I can fix that. Always like honesty and integrity and good country folks who you can trust.

I don't typically take the time to write reviews.... But this towing and repair service center is…read moreliterally the best around. Service is second to none. Don't bother calling anyone else. Add them to speed dial and be done...Period! Thx for the spectacular service!!!!!

This is my first experience with an autocare facility. Friendly, very accommodating staff, complete…read morewith snacks/shuttle service. Very transparent inspection findings complete with pictures and easy to understand explanations. They allow you to make all the decisions and are very timely in their responses. I had a major evap leak detected and repaired. When I got home the check engine light came back on. I showed up unannounced and although they were busy, they started working on my van immediately with no additional cost. I very much appreciate the integrity and hard work of everyone I interacted with. You guys rock!

get ready to have your car take forever to be repaired and get ready to lay down several hundred…read moredollars to fix your minor issue. First you will get enrolled in their notification/text system with your appt there you will be greeted by folks on computers overly asking questions about your issue you will be given free coffee and popcorn but you'll pay for that later. Do not recommend.

My experience with Byrum repair was amazing. They installed a jasper engine in my 2006 Chevy…read moreSilverado 3500 and i and so pleased with the results and the work from would say his top technician Dave. Mike Byrum been working on my cars for years and I am thankful for this business

A mechanic I trust and know I will treat me fairly and honestly is what I found at Byrum repair.read more

This was the second time that I had these guys do work on my 2017 Ford Escape. They do great work…read moreand I have been very impressed. My only complaint is that I called ahead of time to get a quote for rotating my tires. Once the work was done I went to pay the bill and it was higher than what I was quoted. I was told that the extra charge was for "shop time". Take that for what it's worth.

My daughter was traveling. She called with car trouble at 4 PM. I was a state away. I picked B and…read moreD based on her location. Ms. Tiffany got her right in and right back on the road. Excellent service. From a Dad too far away to help in person, thank you for helping my daughter.