Hired to replace 2 entry door bolt locks. He had his son install them.... Charged $450!! Three…read moredays later we noticed the bolt lock was bent and wasn't sturdy as it was jiggly - I called Joe and his response was that I can pay for him to come out and replacement. I did not use him again and will not. Cheap material and price gouging. Beware!!!!!

** Updated - see original review, owner's false claims, and my response below. Based on response, I…read moream I called all star to have a cylinder installed in a lock in my condo. They quoted $45 for the service call + whatever parts. They weren't able to give an estimate, until they saw the lock. I assumed it would be whatever retail cost ($20 or so for a cylinder) + some very high amount of mark up. Figured $150-$200 in total. When they got there they quoted $450 for the work in total. To be fair, they did quote this and I had already gone through the inconvenience of scheduling and coordinating, so I just wanted the work done. That would be unremarkable, 3-stars and not even worth a review. However, before starting the work, they asked if I could pay Zelle, and I told them no, that I would do bill pay from the bank. Locksmith seemed fine with that and did the work. Afterward, he again asked if I could do Zelle, and if not if I would be able to give my credit card info, and was quite pushy about it. I had to remind him that he asked before, and he didn't need to do the work if he needed Zelle. Every other tradesmen I have worked with had done net 30 payment, and that would seem standard- especially at this very expensive price point. (Over $800/hour!) Work was fine quality, just poor communication all around, and did not meet my expectations for service at this high price. 2 stars. --- Response: Hello, Thank you for your feedback. We'd like to respond to your review in order that you wrote it: 1) PRICE. While you were thorough in your description of the job you've missed an important detail, which is matching new cylinder to the key cuts of your preference. This service is called rekeying service and it costs additional. Also you were pretty close with price assumption we charged you 269.00 for the cylinder ( including labor / installation ) and 155.00 to reconfigure your cylinder to your key, and we also waived the svc fee of 45.00 for you, in actuality it came out less then 450 if you do the math... 2) ZELLE. Our technician had communicated with you that in order for us to give net 30 days for payment we must have a ongoing relationship with the company that we do business with, what you have failed to mention was that we had spoke for first time and you did not have an account with us to request 30 days payment. In general when we give the option is 5-10 days. Zelle payment option was simply suggested and was NOT pushed in any shape or form. We have also offered you to make a payment via credit card upon completion of the job however you hung up on our representative after which we granted you "check payment" option. 3) JOB QUALITY we appreciate your honesty about the quality of the job. --- 1) The charges that they listed were not was on the invoice or described - though the total was what was quoted on the job, after they showed up. I was invoiced $45 for the service fee, $269 for the cylinder and $100 for the rekey. Like I said before, this was much more than "$45 service call + parts needed for the job". I did not complain that more was charged after the quote, instead that the vague price quote was misleading and encourage others to be more thorough in their due diligence if they should decide to use this company. I was also extremely clear to them about needing the rekey - and provided the key cut to them prior to them coming to install the lock so that they could come prepared with the lock keyed. 2) This is not true - technician never explained that they do net 30- I never even requested net 30 days. I just said that this was pretty standard practice in the industry. When the technician showed up, and provided the quote, I did inform him that I would like to pay by check, and he was fine with this when he did the work. Then after the work was completed, he insisted that I pay by Zelle or credit card, and they do not accept check payments. I had stepped out of a meeting, to take the call, and had to return - I told the technician this, and I told him I would call him back later, which I did. I did not "hang up" on the representative. When I called back, I told him that I would be paying via check, like we had discussed prior to the work - which the technician accepted, with some grumbling. So in a way I suppose that was "granted," but under protest. I will also note that after I left the review, Joey called and left a voicemail saying that he wished to "resolve the issue for you so we can both be fair with each other and come to an agreement." When I called back, he asked if I had sent the check already, when I informed him that I had, he offered to "extend a discount on future work". To be clear, I was not looking for any sort of accommodation when I wrote this review, nor would I have accepted any adjustment in price in exchange for removing the review. I felt it was important to share my experience with others who were considering doing business with All Star Lock Smith.

The cylinder on my lock rotated out of position and the key was stuck inside. I called to ask for…read morea locksmith, and he told me over the phone how to fix it myself (which worked) and didn't charge me anything.

Extremely impressed with these guys! They duplicated a 2014 CX-5 Mazda key fob, cut a new emergency…read morekey and programmed the fob. Everything works perfectly and they were by far the most reasonable price of anyone I talked to. Super easy to communicate with, helpful answers, quick work, would absolutely call them next time I need something!

I called today and spoke with Randy. After I sent him pictures of the lock which needed…read morereplacement, he confirmed the price and gave me an estimated time of arrival. Randy arrived several hours later as he said that he would and completed the job in 15 minutes. Very professional, very pleasant. I will use this business again, when necessary.

Wanted to change the access after taking over a new property. Instead of replacing all the heavy…read morehardware on the exterior doors, the tech rekeyed four existing deadbolts to work on one single master key. He swapped out the internal pins, cut us a fresh set of duplicate keys on-site, and checked that every latch clicked firmly shut. The whole setup operates smoothly and feels much more secure.

Firstly, the customer service is excellent. Great response time and all my questions were answered…read moreprior to the service. Joey came to replace my locks. He was tidy, efficient and professional. Great service from a great company. Will definitely recommend.

Super fast and cheap key duplication! Super nice services. Highly recommend…read more The GPS is misleading, it's a little bit past the corner of the stretch

This is the second time I have used them to replace a lost key for my older LR3 …read more Ofir came the first time and Hasan just now . Patient, methodical , professional . price was as quoted, a fair value, as in just right. Dealer would be a cost for tow , plus who know how long of a wait last quote I got for a dealer to replace a key was $750-800. Showed up on time no funny business, took about 90 minutes, just good people.

Just had the technician come in- he said there is a flat rate for emergency cases. I then called…read morethe main number - who then didn't know what that flat rate should be. 300 dollars for 5 minutes Do not use

I was locked out of my apartment on a weekend full of events after losing my deadbolt lock. I got a…read moreprompt response to my inquiry, the person who answered the phone correctly took down my information and confirmed it, and the locksmith, Osward, arrived promptly. Osward was polite and direct concerning pricing and remained focused on his work even when one of my building's employees came by to check on us. I was back in my apartment within thirty minutes.

The last tenant finally moved out of my 3 apt small building and I needed the lobby and main…read moreentrance door locks change and Astoria locksmith did a great job in a timely manner with reasonable cost . I called the locksmith at 10 am and 1130 am he arrived to do the job. Worth changing the main door locks cause you never really know and it's better to be safe then sorry .would recommend Astoria locksmith without a doubt. 4.5 stars on my yelp meter

Fantastic locksmith. Came quickly and worked super hard on a difficult failed multi lock. This will…read morebe my go to locksmith for the duration of my time in NYC. Thank you for such a rapid response!

I was charged an exorbitant sum to change two locks, and regret choosing Metro Local Locksmith…read more($245 for deadbolt + $575 for a mortice lock.) On top of this, they wanted to charge a service fee. This was apparently the 'discounted' rate. I went with Metro as the were so highly recommended, and there were reviews that said they were 'reasonably' priced which made me question what the going rate was. After speaking to others, I realize I'd been had. I wish I'd read the 1 star reviews first which complain about being over charged. When I called to get a quote I was told they'd have to see and access what kind of locks we had first. In hindsight, I should have pushed further for a quote and sent a picture of my locks.

Very expensive the locksmiths of today. And most don't like to give prices over the phone. They say…read morethey have to look at the job. They like to get their foot in the door. Some say a 30 or 40 dollar call charge to come down but the next charge is the big one that's the cost for the job. When you don't like their price they try to charge you the 30 to 50 dollar service charge for coming down. Not good

Big help! Came in 30 minutes and Greg fixed our door quickly and securely. Straightforward,…read moreresponsive and excellent. What else could you want in a locksmith?