I can't say enough wonderful things about the manager and employees of this Gap Store. My mother…read moreand I originally were running errands in the Longmeadow Shops. But anyone who goes to the Longmeadow Shops knows, it turns into a whole day event being at this place. Every store had a friends and family event sale going on. I was in need of some new fall attire, specifically a corduroy skirt. To save time, I did a quick search on my phone. Of course, it provided me with the gap located in the Longmeadow Shops after being there for almost 3+ hours shopping and dining. As soon as I walked through the door, I was greeted by welcoming employee. I asked her where the particular item I was looking for was. She directed me to skirt section. Immediately looking at the section, they did not have the particular item I wanted. I went up to the front desk to see if they were able to order the item to ship to my house. The manager and employee looked up the item via the sku # from my phone on their pods. But they were unsuccessful in locating the item within the entire gap stock. We all found this odd since we were physically looking at the item on my phone. They then called corporate, turns out it is a Gap Factory Store item. I honestly had no clue between the difference of the stores, especially considering they had a J.Crew Factory Store in the Longmeadow Shops directory. Nevertheless, both of them understood where I was coming from and was extremely nice about the whole situation. All in all, they did locate and order the skirt I wanted through Gap Factory. I would like to add they were the only two employees I saw working on 11/2/2019 around 7:00 p.m. handling the entire store. Both of them simultaneously were managing the store (ringing other patrons out, answering questions, etc.) and dealing with the representative on the phone for over twenty minutes. Additionally, they honored the deal that was going on in-store at that time (40 to 70%+ an extra 20% off)! I was only going to order one skirt, but with the deal, I decided on purchasing two for the price of one. I highly recommend anyone to go to this store. It was my mistake that I did not know this was a factory store. But, instead of the employee/manager turning me away, they made sure I was able to purchase my intended items with a discount. I did not catch both of their names at the end, but they are complete rockstars at this store. I highly recommend anyone who reads this review to go, too. The store was large and was well stocked with women, men and children clothing.

It's a Gap! It's a…read moreGap with a small men's section! It's a Gap with a really small and not very good discount section. They don't have argyle boxers. Basically, a below-average Gap.

I rate Bananas on their discount area, because I can't afford things at normal price. This one…read morehas a decently sized section, though all the argyle sweaters were size small. So nice overall, but needs more cheap argyle sweaters.

I have shopped here for the past two years. I have always been disappointed with the staff here. Of…read moreall the times I have been there, I have only had one encounter where a salesperson was helpful and kind. Most of my interactions with the staff have been characterized by haughty attitudes and rudeness on their behalf. I have never asked for much beyond whether I could use the dressing room and still have been treated with disregard and most recently, with disrespect. On my last visit, I was being let into the dressing area and was asked if I was a cardholder. I told the salesperson I was. She told me I could get a 40% discount with my card. When I exited the dressing room to purchase my items I was asked again if I was a card holder by the same salesperson. I said I was. She then asked me if I was a recent and current cardholder. I told her I was. She furrowed her brow and asked if I was sure, and if she should "look me up." I told her I was and asked why she had asked me so many times. She walked away and disappeared into the dressing room area. I pulled my card out and headed to the counter to pay for my purchase. Another employee rang up my total and told me that the cardholder discount did not apply when I asked about the discount. I asked for an explanation and did not get one. The salesperson placed my items in the bag and, though I had my hand outstretched to take it from her, decided to toss it toward me on the counter. She did not look me in the eye during our entire interaction and walked off without a thanks or salutation. As I said earlier, I have never had many interactions with the staff when I am there and have never been rude or unkind. I have always had to ask for help instead of the staff asking to help me. I am a local professional, but I am also an Indigenous person and feel as if my appearance may have played a part my interactions with them. I honestly cannot think of any other reason as I have seen different treatment afforded for other customers when I have been there. Needless to say, I will not be back and am sure to spread the word. I do not think their attitudes or actions reflect the best sales practices or the reality of their brand, at all. They have elitist attitudes and are merely a lower, mid-level, retail chain. A smile and some kindness toward those of us who appear to be "other" could only help.

Great experience going there today, really nice & helpful staff. They didn't rushrush or push…read more Would recommend and I'll be going back!

I did like getting scrubs from scrub house! I've had a bag full of scrubs that I need to return an…read moreI've had these since COVID started. All other stores are taking returns. Not this store. It's not a good way to treat people who are working in different fields that we wear scrubs. I'm beginning to think that they will never have returns. SHAME.

Great shoes, and they were on sale for under $60 at Dicks in West Springfield MA…read more I didn't need any service except to bring the shoes to me, but I tried them on myself and they fit great.

Excellent service from Brian. He was very patient with me as I chose my sneakers and tried on a…read morevariety. He also helped me find the best fit of shoe. my second visit and the staff and service are wonderful .

went in looking for a casual outfit for a wedding. Staff was unbelievable. Help me with everything…read moresizing and color wise very very helpful and felt very comfortable. I recommend anyone going there the prices are very affordable.

Wow! I don't even know where to begin. First of all, we were ready to buy a full suit for an…read moreupcoming wedding. We walked in on a Sunday and we immediately scanned the store to find where we could begin looking for a suit. Nobody greeted us with a friendly hello. There were people walking around, a couple ladies down in one corner of the store, not dressed like they worked in a retail situation. I had assumed they were waiting for someone in the dressing room. There was a young man dressed in a suit walking around the store. By his professional appearance we knew he worked there. We asked him if any of the suit jackets were on sale while the man he was waiting on was in the dressing room. He said yes, some of them are and he was ready to point out the ones on sale. The lady in the corner that I thought was waiting for someone yells that's not our procedure here you scan in to get in line. Well unfortunately, we did not have our phones with us because we find it rude to have a phone in a social situation like that. Nothing is more aggravating than people talking on their phone and hearing phones ring. We asked if we could get in line and the woman said I'll see what I can do. So rude! Someone else commented how busy it was, there were maybe four customers in the store and the lady responded by saying well it's wedding season and it's a Sunday. Well, if that's the case, perhaps you should hire more people? Has that ever occurred to you? And have you ever thought that perhaps all of your customers maybe don't have a phone to scan in? Since 2/3 of your staff look like they worked in a discount retail environment, may be putting a machine where you pull a number just like a deli Could be an option.,Honestly, I have seen people dressed so much nicer in a deli than your staff in the Avon store. We both have worked in retail situations and I for one could say if I ever treated a customer the way they treated us I would be out of a job! There was no room to sit. There was one chair by the fitting room. People were sitting in the windowsills. I will say I have purchased from Men's Wearhouse often in other locations and I can honestly say I will never walk into this Avon store again. When we walked out, I looked at the man sitting in the and I said well good luck to you because he needed it with the staff you had there. I felt so bad for the man that was trying to help us because the woman reprimanded him in front of the whole store by saying not our process and he couldn't show us the marked do suits. All we asked is what was on and we shouldn't have had to wait to get an answer. I'm sorry to say you lost out on quite a large sale. Like I said, we needed a suit which included a jacket, pants, shirt, tie, shoes, and perhaps even a nice pair of dress socks!

I came into this store to get a shoehorn to replace the one I had given to my grandson who hates to…read moreuntie his sneakers. I was helped by Victoria who was wonderful. She also gave me advice on good sneakers for walking. I highly recommend this store for service

This can be a hit or miss type of store but when you hit it it can be a very good deal. Recently, I…read morepurchased a pair of Merrell shoes which were on sale and had been marked down $10.00. I also had a $10.00 off store coupon, thus a good deal became an even better deal for that particular brand. It is always to your benefit to give DSW a perusal, you too might find your dream shoe.

The workers are nice and helpful and nice selection the value is nice and the selection is beautifulread more

This is quite a busy store. Considering the prices I didn't expect it. Everyone was kind and…read morehelpful. I managed to find what I was looking for.

These women go above and beyond..I was with Maria today and she is amazing, I mean this day and age…read moreit is hard to find a business where people really care about your needs, but they do.. I would truly recommend this place of business. Please, do yourself a favor and go check them out.....

my first time to The Bra Ladies! I was recommended by a friend and I am so happy to have found…read morethem. The shop was comfortable and inviting. Maria was fabulous and knew what she was doing. I have two new comfortable bras that have given me my figure back!