Always honest and always fair. They will never try and upsell you on things you don't need. Quality…read moreof work is superior and they know most all car brands including older and newer models.

Steve and the Spring Street team are INCREDIBLE! I was visiting the area for the day when I noticed…read morethere was something off with the car. I ended up coming across Sprint Street and taking my car there, not sure what to expect. I was in an unfortunate situation because I had a small window before I had to start making the drive back home (which took a few hours) and I talked to Steve about my predicament. He was incredible helpful, despite being very busy, and was able to squeeze in a check-up and service. I was able to get the car temporarily fixed up, which was perfect and exactly what I needed in a pinch in order to be able to drive back home safely. He was extremely understanding, patient, and gave me a reasonable price. To Steve & the Spring Street team, thank you so much! I'm excited to continue to vouch for this business. :)

this is by far the worst car wash I've ever been to. The wheel cleaner, they used sprayed up the…read moresides of my and now I can't get it off and they refuse to do anything about it re-washing the car did not work. Never use this place. It's rundown dumpy and the service is horrible.

The service and quality have gone down and the prices have gone up since they first opened. I…read moresuppose you can blame the economy or the cost of living for the price increase, but not the quality of workmanship.

We had a very good vehicle service experience at Take 5 Stratford. We had two vehicles serviced -…read moreone GM full size van, and a Honda sedan - and we were very pleased and impressed with the experience. They are a LOT more reasonable price-wise on oil changes and the associated service items, as compared to car dealerships, by around a factor of 3x, which is remarkable. I'd say they are pretty comparable price-wise to the other places that specialize in basic service items such as oil changes, but they come in at around 1/3 the price of dealerships - which is unbelievable but true. It's a very clean and pleasant facility. They give you several choices of the grade of oil you want to buy, and explain them clearly - although the price signage could be a little more clear. The staff is knowledgeable, very professional, and friendly. Overall, excellent.

Update: After about a month of multiple back-and-forth conversations, the company ultimately…read moreprovided me with a refund and contributed funds toward cleaning up my driveway. I appreciate that they worked to resolve the issue, even though it took longer than I had hoped. After my daughter's oil change, her car started leaking oil. We brought it back and within five minutes we were told everything had been checked, everything was fine, and the car was safe to drive. Unfortunately, because the car wasn't parked in one place for very long, we had no idea it was still leaking. It wasn't until the car sat in our driveway for three days that we discovered it was continuing to leak oil. By then, she had already driven the vehicle all the way from Connecticut to North Carolina with the leak. Brand-new driveway covered with a big oil stains. We took the car to our local Take 5 in North Carolina, where they found the problem almost immediately: the Connecticut location had failed to install the gasket on the drain plug during the oil change. Mistakes happen, but what is unacceptable is that we recognized there was a problem, brought the car back, and were reassured that everything was fine after only a few minutes. That reassurance led to a 600+ mile drive with an active oil leak. This could have caused catastrophic engine damage, and instead it left us with a damaged brand-new driveway. This wasn't just an honest mistake it was a failure to properly diagnose and correct a problem that they created after we specifically returned because the car was leaking oil. Extremely disappointing service and a preventable situation that never should have happened.

I really enjoy being a customer here. Always feel welcome, Service is amazing and staff is very…read morecourteous and professional. Establishment is clean and inviting

For the first time in years, Sullivan Tire in Sturbridge is the first place I found I could trust…read morecompletely. The front office team and manager are the best. And I say that as an old retired mechanic and service manager.

I went in for an oil change - the car is only 10 months old, and they did it! Quick, efficient and…read moredidn't try to hustle me ! I used a coupon I found on line, the manager and staff were professional and friendly.

i came in for an oil change and the service was quick, but they took everything out of my glovebox…read moreand left it on the ground to show me my cabin filter without placing anything back. The manager that was on tried to upsell me on every part of the service which i understand they're trying to make money but they were lying about the brand new wiper blades looked like they needed to be changed, saying the oil my car needed was the most expensive one when its a 16 year old toyota corolla which would never need full synthetic, and rolled his eyes when i used a discount. More than likely not coming back

A few things need to get fixed if someone has a apt that car should be in at apt time. They are…read morerude they don't care. Had an apt at 8 for oil changed told them was bring another car so needed this one done. Go to drop other car off first car not done 2 hrs and no oils change why have apt if u can't follow the apt time. Screwed me over for next car. This is the 4 th time they have done this

Every time I have an appointment or need work on my vehicle, I always go to the Enfield Firestone…read more They are also super courteous and professional. I just had to have some pretty significant repairs done to my vehicle. The team was wonderful with keeping me updated on the status of my vehicle, especially Ken! They were honest, explained everything thoroughly, and did not try to upsell or price gouge me. Highly recommend Enfield Firestone!

Gervais Barger the manager was outstanding. I had gone nextdoor to Town Fair Tire with a screw in…read moremy tire. We had just finish golf and they told me it would be 4 and a half hours to fix it. I went next door to Midas and Gervais took care of it right away. Thanks for being a gentleman for taking care of us.

My daughter came to this because she was having battery issues. They told her she needed a new…read morebattery and charged her $465 for a NAPA 8447AAA battery. Other Midas stores charge $250 and NAPA charges $220. When I called the Enfield CT store they said that is what's in their system and that's what they charge. The man on the phone continued to talk over me. I want you to be very aware that this store is either extremely expensive or they like to take advantage you young females.

Can't say enough great things about this garage. Have long looked for a place that offered good…read morecommon sense solutions to issues with my car, in a friendly, honest manner. Prices are very fair and communication is great!

Choosing a new auto shop is a difficult task. I know very little about cars, and it seems like…read morealmost everything related to cars is very unfriendly to women, or maybe to people in general. So I looked on Yelp to find a place in the area that had good reviews. Pleasant Street Auto only had two reviews, but they also took the time to post their own description. And, I liked the range of photos (I'll admit that I was a bit charmed by the photo of someone spray-painting a dinosaur) and the notion that there would be a place to sit and do work, comfortably, not literally sitting outside on a curb as I've had to do on occasion in the past. I was not a great customer up front, I'll admit. I completely forgot our first appointment, and then I became lost on my way for the remedial appointment. Throughout, the staff was patient and professional with me. I can't say a word about the garage/work area because I never saw it, which felt a little odd, but I could certainly get used to it! I don't have the slightest idea what the machines and tools are for, anyway, and so I don't know that seeing and hearing mechanics work really enhances my experience. Instead, I left my car and keys and waited inside. The front desk manages repair work, body work, and also Hertz rentals. When I made my oil change appointment, I was a little worried that I might have a serious issue discovered, and I might therefore need to rent a car. If this had been necessary, I could have managed it all at one location. Convenient! The oil change didn't seem to take all that long. I should have timed it, but I didn't. I think the total wait - even though I was late for my appointment, was well under an hour. During that time, I tried to take advantage of the homey waiting area with a t.v. (though the cable was stutteringly-intermittent), WIFI that didn't seem to work at all, and computers with internet service that required someone to come in and fix it for it to work at all. The computers were kind of old, dodgy, and dirty, but I was able to do some work, which was great. For families, there are toys and books (for kids and adults) and an area for children to hang out and play. I can only imagine that, since the space is open and adjacent to the desk area, it's not much fun for staff when the space gets "active," but it's very nice an accommodating. Overall, this is a huge leap over sitting on a solitary chair in a drafty space next to a noisy garage, or as said, literally sitting on a curb because there's no indoor seating at all. The best bit was that Lee, I believe a member of the family who runs this business, came out to speak with me personally while they were finishing up with the car. He spoke with me in language that I could understand, but not with condescension. There were a number of potential issues with the car, and he prioritized them for me, but he didn't make me feel pressured in any way. I feel like Yelp helped me to find a great fit for a new auto shop, and it's a great relief. I'd highly recommend this establishment to anyone who wants to feel confident about a family-run business that is professional, caring, and extremely well-rounded in terms of services available at a single location. With comfort, too! Great, great experience overall.