They do not allow an outside pre-purchase inspection and will not share service records, even if…read morethe vehicle was bought and serviced all its life at a Berglund facility. The 149 point inspection is subjective to say the least. No warranty on a vehicle costing over 20k so that would have left me very vulnerable with no recourse. Not reassured by the back and forth discussion that ensued. Your purchase will be your risk, beware.

I needed a car urgently. Before I took my seatbelt off to exit my car and go look at their cars,…read moreBuddy Davis was standing beside my car. He was very friendly and knowledgeable and showed me some cars then we test drove two of them. They had what I was looking for. He had answers to all of my questions and even put gas in my new, used suv. He explained and pointed out all of the options the vehicle came with. My overall experience at the Franklin Road Berglund Used Car Super Center was very pleasant. All three people I interacted with were kind and professional and they supplied me with coffee while the financing arrangements were being made. Coffee is always a plus. I do recommend this dealership to others and Buddy Davis specifically. Scott W. Roanoke, Virginia

They are a well known established foreign makes Service and…read moremaintenance center in the Roanoke area. Extremely friendly and go out of their way towards providing the best and knowledgeable service. I have both my BMW and Porsche worked on there over the years.

Took my car in for an oil change, inspection and a general once over. They were very nice and did…read morethe work they promised. Car was ready earlier than expected. I will be using them again!

Berglund Luxury Roanoke dealership truly exceeded my expectations! Carol Thompson, my salesperson,…read morewas friendly and knowledgeable, making the buying process seamless. Thank you Carol for providing exceptional service! I can confidently say that my experience at Berglund Luxury Roanoke dealership left me more than satisfied. Not only did I find a car that I love, but the entire process was smooth and stress-free. From the initial test drive to the final paperwork, everything was handled efficiently and with great attention to detail. I highly recommend Berglund Luxury Roanoke dealership to anyone in search of a good vehicle and excellent service. Don't settle for anything less than the best - visit this dealership and see for yourself why their customers are so satisfied. With their wide range of quality cars and exceptional service, you won't be disappointed!

I am from out of town and brought my Volvo XC70 there for AC service when my AC died in the first…read morehour of a 6-hour road trip from eastern NC to Roanoke in June 2024. I had already done 5 hours without AC, and I was looking at 6 more until I would be able to get back to eastern NC where I was staying for a longer time. They could have easily denied me service because they were all booked up, but they graciously scheduled me right away and fixed my AC in less than two days. It is over a month later, and the AC is working better than ever. THANK YOU Berglund Luxury Roanoke Service for fixing my AC so quickly and efficiently.

I know the car business is tough. Nelson Toyota was a great experience. I live over 2.5 hours…read moreaway. The sales person for phone sales was great. Kamie was through, helpful, and professional. Once we started putting together a deal she passed me to Aaron. Again, professional, through, and focused. Tony in finance made the paperwork and payment streamlined and efficient. I have bought 13 cars in my life. This was amongst the best experience in car sales I have had. Highly recommend. Plus my Crown Signa is a great vehicle.

Bought another car from Cole yesterday. Drove 230 miles again each way because the first deal went…read moreso well.

Cassidy and her team did an amazing job removing my reefer unit and helping me load it up to bring…read moreback home. Great service strongly recommend them. Driven Minds Trailer Sales

As far as Towing, I have had two cars towed by them and the drivers were always great. I also…read morethought they may be good for auto repairs and have had cars to them at least 4 times. Prices seemed high but I figured for the convince of location was worth it. This is until the last time I had a problem. Coming home from work the car lost power and called for a tow. When he arrived he put on the jumper cables and sparks flew out like I have never seen from just a jump. Battery would not hold charge and he said he thought it was the alternator-so had him take it to shop and install new alternator. Got car when when finished and went to work. That night, the exact same thing happened and same driver came and tried to jump and more extreme sparks out of battery and this time he said that "the battery is to small for the car" so back it went and had new battery installed. This time when I picked it up the windows, radio, rear break lights and dash board lights were not working. Back to their shop it went. I called the next morning to check to see if it had been looked at and was told "havnt had time" waited a day and still nothing so i just said forget it and picked it up. A co-worked said "it sounds like he fried the battery and/ or blew fuses when he jumped it". So took it down the road to another mechanic and he fixed it within 2 hours and said the TOTAL CAR CARE seemed to have blown the fuses when jumping,and said I probably didnt need the alternator nor the battery- they are crooked and overpriced

We've got our vehicles inspected here and some minor repairs done. They're nice and knowledgeable…read more Even walked my husband through how to something on our own.

The Nichols Bros are a couple of dishonest auto mechanics in town to whom a lot of people entrust…read moretheir cars. They did a job for me a little over a year ago, and because they did it wrong, I just had to pay $800 to have part of it redone the right way by someone else. The job they were supposed to do was the head gasket and at the same time, change the timing belt, for which they charged me $1300. So, just about a week ago, I heard a tapping in my engine. I brought it to someone else because these knuckleheads had been messing up with other things (*more about that later), and I just didn't trust them anymore. It turned out that the tapping was the timing belt they put in... it was ripped. I'm just fortunate that I heard the tapping because, had I not, it could have torn completely, which would have damaged my engine. I called and told one of the brothers what happened, and he offered to replace the belt, but said that I would have to pay him for the labor!! #1 why should I have to pay for labor for him to replace a belt that he messed up on in the first place?!, #2 who would even trust him to do the job right, when he didn't do it right the first time. AND #3 why would I trust them to not do harm to my car for revenge at having to redo the job. As for the other things they messed up on: 1: Last year, I heard a rattle under my car... it took 4 visits to get it fixed, and the only reason it was fixed was because I, figured it out!!! The first time I brought it in to them, they drove it, put it up on the lift, and said there was nothing wrong, so I left. The second time, they tightened up something, and charged me $30. The 3rd time they said, it's your sway bar, and charged me $70. Finally, the 4th time I came in for that rattle, I said, "I think it's a heat shield", which it turned out to be, and finally, it was fixed!! I was the one who had to figure it out for them to fix it. 2: Another time, my car was jumping while driving in stop and go traffic. They took it for a drive, they said they thought it was my transmission. I asked them if they if maybe it needed a tune up, and asked them check the spark plugs and the air filters. One of the brothers checked all that, and said the spark plugs were fine, that they had been changed when they did the head gasket. He said the filter was also fine, and charged me $78 for that. The car continued to jump when driving in stop and go traffic. They said it was what happens when the transmission is going. I got all anxious because I knew it would cost a lot for that. HOWEVER, not trusting these "brothers" anymore, I decided to bring it to another guy for another opinion. He checked the spark plugs and said that they were the original spark plugs, that they had never been changed, and that the filter was badly blocked up. I had him change everything, and VOILA, the jumping stopped!!! Just think, if I hadn't gone for another opinion, and listened to them, I'd have had to pay thousands for just a rebuilt transmission!! I went back and told one of the "brothers" and they just shrugged it off. That might have been the end of my dealings with them, but for the timing belt!! Fast forward, I had the other guy do the job fixing the timing belt, and according to him, there were many things that weren't done that should have been done, which could have contributed to the belt ripping. After the work was done, I went back to the "brothers" and showed them the bad parts, and told them what the other mechanic said. I wasn't about to accept just a "shrug" for this. I asked them to reimburse me for some of the cost for fixing things, and they outright refused. I got nowhere in my attempts to get some reimbursement for their bad work. We got into a heated exchange, and they threatened to call the police, so I left and as I did, I told them that I would inform everyone I know about the bad business they conduct. So, now, I'm stuck with an $800 bill, and just want to warn others, you take risks with your automobile and your finances if you go to them. There were other ways in which they messed up, but this is already lengthy, so I'll end it here.