My mom was in an accident that totaled her car a few days ago. She called Merl's to get it towed…read more Although the driver was very kind and asked where she would like it towed, he did not tell her she would be charged if it was brought to their lot-$45 a day! When she spoke with the office there and mentioned that the driver did not tell her, she was told that the drivers are not allowed to quote the cost! This is predatory and terrible to do to someone who has just experienced a traumatic incident.

Merl's towing transported my vehicle and damaged it by loading it negligently causing the fuel tank…read moreto be torn in half and they refuse to take accountability. They left it in the lot on a jack stand that was on soft ground. the jack stand sunk in further complicating removal from the impound. When i requested assistance with the improper storage I was told that its not their problem, and they cant control the weather. After contacting them for insurance they refused and offered to give me $300 or $700 to buy the title to avoid liability never once did Brian Young offer to handle this professionally. They have changed insurance companies within the last 2 years because they cause damage all over town.

A few weeks ago, while on my way home from Grand Rapids to Lansing, one of the ball-joints on my…read morecar came apart while on the freeway. I called GVT and they were there in minutes, and got me hooked up and taken back to Lansing at a very reasonable rate. I highly recommend this company if you're in the area. Also, 10/10 for JimmyLee, my driver. He was great!

Friendly tow driver. Showed up fast. Took good care of my vehicle. The dispatcher was professional…read moreand courteous.

I accidentally turned my auto lights to the on position while in a hurry....5 hours later at 2:15…read moream I had a dead battery. I submitted my request through the AAA app and was told one hour wait. It was 5, maybe 10 minutes before the driver appeared. He had my car started and ready to go in 5 minutes. Very friendly driver too!

Friendly and skilled driver Ryan helped transport our minivan to the auto repair shop after hitting…read moreroad debris that caused a radiator leak. Modern flat-bed trucks made loading fast.

Awesome service. Good people. Average pricing best in the area…read more Very friendly and extra helpful. Was not satisfied until I was with his serving.

A big shoutout and kudos to Nate with Road Warrior Roadside Service!…read more My car began to lose power when I was on I-96 during rush hour recently. I managed to limp the car off an exit ramp leading to the Belt Line. Fortunately, I managed to get my car out of the way of other people who were exiting. But, it was clear to me that I needed a tow truck. I have AAA. And I called AAA. But, all it did was to lead me through a series of frustrating prompts to a website that didn't take my information. It kept showing that there was an error of some kind. I tried this five or six times and gave up. Finally, I checked Yelp to see if I could find a nearby towing service. The first business that came up was Road Warrior Roadside Service. I called. Nate answered. And he was there shortly afterwards to take care of everything! Nate took me and my car to an auto repair shop close to my house. I left a key drop for the mechanics there who I know will be working on it soon. After that, Nate took me home to make sure everything was okay. Nate is a pro! I would give Nate and this business 1000 stars if I could! Thanks again, Nate! Paul

Jay, Chris, and the staff at East Beltline really helped me tow my car on Thanksgiving day. They…read moreprovided excellent service, reasonable pricing, and helped my family and I in a pinch when I was traveling to Illinois for the holiday. I appreciate all that they do! Thank you.

If you need auto repair and are located in Grand Rapids or Plainfield Township East Beltline Auto…read morerepair does a great job with fair prices.

Needed to unlock my car, Brad was there and had it opened within 30 minutes and on top of that he…read morewas courteous! Great experience! Thank you!

very risky and customer service doesn't exist if they impound your vehicle you will prob have…read moremissing items in your vehicle as they keep your car unlocked and key fob on the seat in an unsecured location, crooks imho.

Asked for Time frame to get my truck to a shop about 2 miles away, truck was ready to go. Two hours…read morelater, I HAD TO CALL, to check if this was still happening. No notification of their so called "shift change." If you have all day to spend waiting for them to follow through, then you may or may not have an issue with them. I drove my truck with a broken brake line and no fluid to the shop, paid shop to take me back to my lender car to be able to go back to work. If you want to be informed, don't call ABC.

They are not to be trusted!!! Had an emergency, & no other choice but to give card info over the…read morephone. 2 weeks later a phantom charge of 146$ on my card, & I had no contcact what so ever for them to recharge me. Very unprofessional on their behalf!!