We purchased a 2018 Entegra from Evan Shepard. We live in Fort Lauderdale so I was concerned about…read morepricing my trade and the new RV from so far away. Evan and Michael his sales manager made the email, text and phone communication very easy. Within 4 days we worked it out including the rate and payment I was looking for. Great job guys.

Was looking at a unit online that we were very interested in, but due to the distance we were away…read morefrom there couldn't go see the unit for almost a week. Was told I could make a deposit to hold it with no commitment, fully refundable if the unit didn't meet our expectations. So, I put a $1000 deposit on it to hold it. When we finally got to see the unit, we knew that it wasn't for us, too many little issues that we found right away, made us feel what else was hiding. We backed out of the deal, but they won't refund our deposit even though they told us upfront that "since we hadn't seen the unit, it would be refunded". Got some line from the salesman about Trust and this being a Trust thing. Yeah, it's about Trust alright! This place is as untrustworthy as a business gets!

I have been searching for a new front cap for a 2006 class C that has cracked. And was not able to…read moreget good help other than 'we can't get that' from numerous other service departments. Angie was unable to find one for me but she was the first to also provide me an original part number and searched AND responded promptly when she learned something. Communication was great. Thank you Angie.

They are the worst rv center to buy from in Michigan! They sell campers that have defects in…read more them and won't replace them or do anything to make it right!!!

First of all, before the sale their was an issue where the shade holder was ripped off the wall,…read morethey fixed the hole but didn't address the real issue which is when the recliner is pushed all the way back it still hit. Then less then 90 days after purchase and just on the second trip out, got all set up and the A/C would not even come on. Contacted Good Sam which Camping World misrepresented to me and they referred me back to Camping World since it's under warranty. I specifically asked the representative as to why I have Good Sam if they can't assist me and that it's not worth the service until the warranty expires and he even agreed. Called the Grand Rapids service department and they have no after hour drop offs and offered nothing other than for me to take off to drive 1 1/2 hours to them. Sales manager was not sympathetic at all and simply said, "well other people figure it out, so can you". Definitely will not take my business there nor refer anyone there either. Very poor customer service and in my opinion, not very honest people when they sell you a worthless service (Good Sam) when they know well enough it's worthless during the warranty period.

Buyer Beware! I would rate them zero stars if I could…read more We purchased a used trailer from Camping World in Grand Rapids, and it was a huge mistake. By the time they finished adding fees, services, and extras, the final price was substantially higher than what we expected. If you're considering buying an RV here, I strongly recommend hiring an independent RV inspector before signing anything. Camping World claims they perform a thorough inspection on every used RV before selling it. Based on our experience, I don't believe that's true. Our problems started almost immediately. Issue #1: About a week before our first major camping trip, I went to extend the slide-out and discovered there was no power from the 12-volt system. The battery was completely dead. I bought and installed a new battery, which allowed me to extend the slide, but by the next day that battery was dead too. I had to manually retract the slide and tow the RV an hour back to Camping World. Their service department found loose wires in the 110-volt connection that prevented the battery from charging. This absolutely should have been caught during any legitimate pre-sale inspection. Issue #2: Once we arrived at our campsite, we discovered the water heater didn't work. Thankfully, we had purchased the extended warranty, so it was covered--but it still took three weeks to get authorization and complete the repair. During that same trip, the black tank dump valve became stuck open because debris had been left in the tank by the previous owner. Again, the extended warranty covered the repair, but it was another unnecessary hassle that should have been prevented before the RV was sold. We also purchased the ceramic coating package, which I consider a complete waste of money. I previously sold ceramic coating products for years, so I know how they should perform when properly applied. Camping World either does not apply the product correctly or, based on what I observed, may not apply it at all. Our RV was dirty when we picked it up, with black streaks still on the exterior. After washing it, water did not bead or sheet off the surface as it should with a properly applied ceramic coating. That raised serious questions about whether the coating had ever been applied. After our second camping trip, I noticed a repaired area on the camping side of the RV. There were obvious paint runs, and graphics that exist on the opposite side were missing. You could even see the outlines where the original decals had been. Camping World denied performing the repair, but it's concerning that this damage was never disclosed. What really left a bad impression was the sales process. While we were signing the loan paperwork, several employees walked by and commented things like, "Is that RV new? It looks brand new." They all knew it wasn't new because Camping World doesn't even sell this model new. It felt like a deliberate attempt to make us feel we were getting something newer than we actually were. I returned to the dealership to give them an opportunity to make things right. The sales manager simply told me that used units are sold "as is" and refused to address any of our concerns. We also spent a significant amount of money on accessories and upgrades in their store. After this experience, we will never purchase another RV or any products from Camping World again. We'll also be sharing our experience with friends, family, and anyone considering buying from them. Do your homework, have an independent inspection performed, and be extremely cautious before purchasing a used RV from Camping World.

Had our slide out seal replaced and bearings repacked. They did a great job! No issues so far! The…read morebearings on our rig are special 10K pound axles with special seals. No problem for them!

Absolutely wonderful service here. They've earned a customer for life. About a month ago, I stopped…read morein for some used items advertised on Craigslist. After looking through their extensive supply of used items, I purchased a stove, microwave, some weatherstripping, and some sealer. Today I went back in for some caulking material and to browse their used parts inventory. Ed, the professional and helpful salesperson, came out to greet me personally. He looked at me and asked my last name. I told him, and he said, "you forgot an item here last time." They held a $6 weatherstrip for me behind the counter for a month in a box labeled with my name on it that I had forgotten during my previous visit. He even went as far as to try to look me up in the phone book. Thank you, Ed, and the staff at Modern RV for your honesty and integrity. You've earned a loyal customer for life.

We are always impressed with our experience at West Michigan Rv. They are knowledgeable, so…read morethorough, always helpful, and friendly. Most recently we had a last minute issue with our rv water heater. We called them, and even being extremely busy that day, they had us send a picture of our issue, and made the repair that day. Not only that, but the charge came in far less than originally quoted. I value that honesty. They've earned their five stars.

West Michigan RV is THE BEST place for RV repair or storage. Customer service is the gold…read morestandard. They went out of their way to get us in quickly, even though they were quite full. Their prices are fair, and their attention to detail is remarkable. Over the phone they are very friendly and pleasant to talk to, and very professional. Very few businesses have customer service as top notch as West Michigan RV. We were so impressed. I would drive many miles to have only these guys work on our RV. We are customers for life.

Review of General RV in Wayland, Michigan…read more We recently had the pleasure of working with General RV in Wayland, Michigan, and overall, it was a very positive experience. Here's a detailed breakdown of what stood out and a few areas where there's room for improvement. What Stood Out Wide Range of Options: General RV offers an impressive variety of choices, from their "Keep You Camping" program - considered an "industry differentiator" because it prioritizes your ability to use your RV during peak camping season and educates owners on what truly needs immediate attention versus what can wait - to various extended warranties. Their willingness to work with customers and tailor options to individual needs really sets them apart. Exceptional Team Members * Marcus (Salesperson Extraordinaire): Marcus was fantastic. He patiently answered all our questions and helped us secure a great price. His expertise and knowledge of the industry as a whole, honesty and friendly approach made the buying process smooth and enjoyable. We appreciated all of his tips and tricks while test driving and found his insight and attention to detail refreshing! * Justin (Financier and "Cliff Talker Offer"): Justin was incredibly patient with all our questions, especially when we raised concerns about General RV's service department Yelp rating. He walked us through the financing options clearly and helped us understand everything thoroughly. * Aaron (Parts Specialist): Aaron was straightforward and helpful, providing a clear list of must-have, nice-to-have, and cool items for our RV. His no-nonsense attitude was refreshing and very useful. I love that he did not try to sell us things we didn't need and answered lots of questions about water systems and electricity! * Jim (Walk-Through Expert): Jim gave us a thorough walk-through of the RV and explained all the features in detail, ensuring we felt confident with our purchase. * Andrew (Insurance Specialist): Andrew was amazing at finding the best insurance coverage and deductible combination within our budget. His expertise made a complicated process much easier. * Front Desk Team: The ladies at the front desk were attentive and helpful throughout. Even though they initially spelled our name incorrectly, they quickly fixed it and kept the atmosphere light with some friendly teasing. Areas for Improvement While the overall experience was great, the cleanliness and attention to detail inside the RV could use some work. There were small issues like the time wasn't set on the clock, dried chunky caulking around the outside lights and smeared on a window, and a receptacle so dusty that I initially thought its color was off. Improving these small details would elevate the customer experience significantly. Final Thoughts General RV in Wayland offers excellent customer service, knowledgeable staff, and a variety of helpful programs that make RV ownership easier and more enjoyable - especially for a first time buyer. With a bit more focus on the finishing touches and cleanliness, they would be absolutely top-notch. I highly recommend checking them out if you're in the market for an RV.

I do not recommend this dealership…read more First, the coating package is a complete scam. They advertise one price, but once all the additional fees are added, you end up paying almost double. Save your money and don't buy it. The sales process was also very disappointing. The salesperson kept adding extra products and services, making the final price much higher than expected. I felt pressured into purchasing things I didn't really need. The biggest issue was that the salesperson assured me my current truck was capable of towing the camper. After I took delivery, I found out that wasn't true. I ended up having to replace my truck just to tow the camper I had purchased. I feel like I was misled, and that was extremely frustrating. To make matters worse, the very first time I used the camper, my vacation was ruined. The fresh water system appeared to be contaminated, with what looked like bug eggs in the water tanks, and the water coming out of the faucets had a terrible smell. I had to spend a good part of my trip on the phone with customer service trying to get help. Unfortunately, the customer service experience was just as disappointing. The representative I spoke with was rude and unhelpful, and the woman at the front desk treated customers with very little respect. It felt like they didn't care about resolving the issues after the sale. Overall, this has been one of the worst purchasing experiences I've had. I would not recommend doing business with this dealership. I hope my review helps others avoid the same headaches, unexpected expenses, and poor customer service that I experienced.

On January 16th 2019 I ordered a new RV Aqua Magic Service…read morewas excellent Item was shipped quickly I highly recommend this store for your RV PART needs