Have used them a few times. They're very competitive with pricing, they don't recommend stuff you don't need and do very high quality work. Would've spent $1,000 with a plumbing company for something Brothers did much easier and for 1/5 of the price. Have had them repair and fix my washing machine and dish washer. Highly recommend them! read more

Tien Is very knowledgable and friendly! Also was on time and did an amazing job fixing my fridge. Fair price and it didn't take long to fix.

Tien was very good about getting back to me! He checked out my failed fridge and gave me the honest scoop! Replaced it! He was on time, service call was very fair! read more

Our oven stopped working so I emailed them to come fix it. I received a response within the hour. Thien came out the same day and diagnosed the problem. He found what was wrong and came back a day later to install the new part. His prices were reasonable and his service was excellent. I would use him again for any future problems. read more

I am surprised that I have not yet reviewed this company. We have used them twice now and both times been very satisfied. He seems to be very knowledgeable, honest, reasonably priced and respectful. I am thankful to know a repairman of his caliber. Yes, he is had to understand. But be patient and have him repeat if necessary. I repeat to him what my understanding of the conversation and he confirms it. read more

Really helped me out with my broken refrigerator. Honest, responsive and reliable. Excellent customer service.

Tien did an awesome job fixing my washer and dryer machine. He was able to come by less than an hour when I called. He diagnosed the problem and immediately fixed it. He is very knowledgeable and professional. I would recommend his services! read more

Great service! Called at 4:30, he was here by 7 and had my Samsung clothes washed back up and running about an hour later. He also warned me about some hidden pitfalls. This is probably the best commercial repair service I've ever dealt with. Usually they are slow and take multiple trips. This was quick, easy, and over and done with on the first trip. read more

Tien is great! Please overlook that his english is a little poor and he is difficult to understand on the phone. If you can get over that, he does great work. I think what everyone wants is honesty. Tien diagnosed our dishwasher problem and told us frankly that though he could do a major repair (which is what was needed), it would be better for us to just purchase a new dishwasher. He gave us the value proposition that was best for us even though he would give up the work. I appreciate that. read more

I absolutely recommend Brothers Appliance Repair. My refrigerator and freezer were suddenly not keeping things cold enough. (I poured lumpy milk in my coffee - yuck!). Tien was able to come by on Friday evening in less than an hour from when I called. He diagnosed the problem immediately and then had to track down a part for my old fridge. He found the part and fixed everything for a fair price. He also explained how to keep good circulation in the fridge and showed me how to do a small amount of cleaning on a yearly basis to keep it running smoothly. Tien was professional and knowledgeable and you won't regret calling him. read more

Did an awesome job and figured out how to fix my washer/dryer even though the manufacturer doesn't make replacement parts anymore. Made sure to explain what he was doing and why. read more

Sent an email 2 weeks ago inquiring about repair work. Still waiting for a reply? Disappointed after seeing all the good reviews.

My 12 year old Kenmore dryer stopped working. I didn't want to replace it, so I consulted Yelp. I found that Brothers Appliance has great reviews and called them. Tien was here before noon, diagnosed the problem and returned with the parts by mid afternoon. My dryer was up and running within an hour! Tien also adjusted my washer and gave me valuable tips on using my appliances. He is knowledgeable, experienced and very customer oriented! Charges are very reasonable! Thanks Tien for great service! read more

Tien diagnosed the problem with our dish washer fairly quickly; fixed the symptom (shaky motor) and then fixed the cause (bad installation). Friendly; gives good advice; even with another appliance that he diagnosed needs replacing, he gave advice on a replacement that fits within our budget. Would recommend! read more

Tien came out diagnosed the problem on my washing machine in less than an hour...came back that same day with a new pump/motor installed it and works great now! Reasonable cost, very friendly and knowledgeable, highly recommend..Thank you :) read more

Talked with Tien owner of the business about a refrigerator repair work. They are too busy to come take a look, and weren't willing to schedule the repair work for the next two weeks. read more

Tien was nice enough to call me back on Easter Sunday about my washer emergency. He came the next day to help us with our problem. He is thorough and honest. I highly recommend Brothers Appliance and Refrigeration. read more

Brothers Appliance did a great job! Tien Nguyen showed up and diagnosed the problem with my refrigerator in just 10 minutes. He ordered the part and was very thorough in finding just the right solution. He came back and installed the new circuit board for my GE refrigerator in just 20 minutes flat. Their rated were very reasonable. I highly recommend Brothers Appliance and Tien Nguyen! - Dennis Martinez read more

Called this morning as my washing machine was broke and I was desperate to find someone who could service it today. (Most places had a wait time of a week or more!) The guy I talked to initially on the phone was very hard to understand, and it took a bit of patience to get all my information down, but the technician who came (Andy) was great. Fixed the problem in about an hour, and taught me several things about my washer and what can break on it that I didn't realize. Very friendly, called before he arrived, would recommend!! read more

Had a problem with my dishwasher. Spoke to Tien on the phone and told him the problem. He was able to get to my house within the same day. He really knows his stuff. read more

I have three teenage sons and do a ton of laundry. My Electrolux washer stopped working and I discovered that fact late Saturday night, after arriving home from taking one of my sons to his college orientation. Needless to say, I was a bit panicked. I looked on Yelp, saw that Brothers advertised that they worked on Sundays and provided same day service. I was a bit skeptical but I called them first thing Sunday morning. Tien Nguyen, senior technician, called me back within 5 minutes and gave me a 2 hour window when he would show up at my house to try and repair the washer. Tien showed up on time ( early); diagnosed the problem in 15 minutes; and then fixed the washer in 10 minutes. He also did a quick service of my dryer -- all for well under $200. Tien was honest, clearly competent and I did not feel as if he was trying to upsell or take advantage of me. I LOVE THIS COMPANY AND TIEN. Brothers has a customer for life. read more

Beyond thrilled! 6 months and 3 different appliances repaired quickly and for reasonable price! After fridge repair 6 mos ago, last month dish washer died and this week washing machine. Tien came out and found the problems in 5 minutes. Old dish washer couldn't be saved, but Tien installed the new one. And he fixed my washer in half hour! WOW!!! read more

My refrigerator's ice machine is working great! No problem after Brothers Appliance and Refrigeration fixed it for me. :D

Trouble with our LG by Kenmore front load washer. Came out the next day, and diagnosed the problem. Told us exactly what we needed and told us how to fix it ourselves with absolutely no pressure to have them order and install the parts. Just what we wanted since we're DIY people who were a bit over our heads. Super professional and friendly. Will most certainly call them again if I need their help. They were here earlier and stayed longer that I would have expected form anyone else. Charge is a flat rate for diagnosis and no hourly rate. Ended up far less expensive than I expected. Service, Service, Service!!! Thanks! read more

Thank you Tien Nguyen I appreciate your efforts to make this right. Would have been better if you had communicated with me. Turns out no parts were needed...just an adjustment. read more

I called several other appliance repair shops to work on my Fridgidaire side by side refrigerator. None of them had urgent service available...the best they could do was a week ahead (by which time all my food would have long been spoiled). Brothers was there the next day and fixed the problem on the first try. I called at 2:30 in the afternoon, and the problem was fixed by 11:00 AM the next day. They called to give a 2 hour window (11am-1pm), called when on their way to our house (10am), called for model info and error codes (which led them to bring the needed part). Great communicators. Andrew was a professional and gave me an estimate before starting the work. He advised that if the part he replaced did not solve the problem, the labor on the next house call would be free. Thanks Brothers! read more

Brothers Appliance was incredibly responsive, coming out the same day that I called with leaking issues in both my LG washing machine and KitchenAid Refrigerator. He quickly diagnosed issues in both, called the next day to confirm parts were on the way, and showed up again, on time the next day for repairs. Tien really knows his stuff, and takes time to explain in great detail about the repair and how to maintain the appliance to minimize future failure. His English may be a little difficult to understand, but I would choose him and Brothers over all past repair people that we've used over a 30 year period. read more

I chose this company because of the reviews, what else is there anyway except word of mouth? After I read 3 or 4 of the great reviews I decided, why not? I spoke w/ Tien and he arrived approx. 20 minutes in the latter part of the afternoon. He jumped right in and solved my problem for a very fair price. He is very passionate, and knows what he is doing. Get his card, as I'm sure you'll want him to come back if other repairs are needed. Thanks, Tien! read more

Thien was able to quickly identify the oven and fridge issues and provided genuinely helpful tips on next steps. He gave recommendations on where to find quality appliances for a good price, and also how to avoid spending more than required. Will definitely be coming back to him. read more

They came and fixed my Daewoo washer which no other company was willing to do (because of the brand). The price was reasonable for the time. It's been about a month since the repair and everything works great. Only problem was scheduling. The service person said one time, but apparently the scheduling people had him assigned to come at a different time. Schedule changes are difficult for those of us who take time off work to be at home to meet repair people. read more

Tien came out to fix my fridge the day I called for repair. Everybody else was weeks out. I know nothing about appliances so I was really at his mercy. He changed a part and the charge was very reasonable. However, the next day the fridge still wasn't working. I called him and he changed his schedule to come out the next day. I thought it was going to be bad news and I was going to have to pay a lot more. But he took the fridge apart again and saw that it was just that the fan was frozen. He fixed it, put the fridge back together and didn't charge me a dime. It's true he's difficult to understand but very sweet and polite and worth the effort of communication. Highly recommend!!! read more

This place is great! I called them on a Friday and they were available that day to come out (I wasn't) so they came on Saturday. Tien called me twice to let me know he was running late, which I greatly appreciated. Within 2 minutes of looking at my dryer he was able to correctly diagnose the issue. Took him about an hour to fix. He vacuumed up the mess and wore booties to cover his shoes. Very professional and gave us tips on how to prolong the life of our washer and dryer. Very reasonably priced compared to replacing it. I highly recommend. read more

Great service by Tien Nguyen. He came out the same day. Cleaned out a few drains and showed my how to maintain it better. He even gave me some tips for my dishwasher. Nice guy and knowledgeable. I will certainly use them again! read more

Talked to a person called Tien, very unprofessional person, were not willing to give some example prices in potential repairs and hanged up on me. read more

I placed a call at 8am this morning as my ice maker in my older refrigerator stopped working and was making funny sounds. Although Tien, the Senior Technician is a bit difficult to understand, he was extremely polite, and willing to come out at 3pm this afternoon. He called at 2:30 to say he was ontime, and arrived right at 3pm. He was polite, kind, and got right to diagnosing the problem. We discussed a replacement motor, and decided it would be too costly given the age of the refrigerator. While I got to know his experience and knowledge, I asked him to take a look at our exhaust fan on our stovetop. Another appliance company told me it was not fixable, so we have not used it for over 5 years. Tien worked for about 45 minutes, and fixed it with no problem. The charges were reasonable - service fee for both applicances was $169 total. So pleased with our experience I will certainly call Brother Appliance again if we are in need. read more