I've used Reliable Repair a few different times over the years whenever something breaks around the…read morehouse. Washer repair, refrigerator repair, even a freezer issue once. Every time the experience has been solid. Most recently our fridge stopped cooling properly and Rick came out to take a look. He ran the diagnostic, figured out the issue pretty quickly, and had the refrigerator working again in about an hour. They're not the cheapest if you only look at the service call and labor, but honestly when your fridge is full of food you just want someone who actually knows appliance repair. These guys clearly do.

So, my old Sub-Zero 650 suddenly stopped working, but Reliable Repair was able to fit me in the…read morevery next day. Rick arrived right on time, called ahead to let me know he was on the way, and quickly diagnosed the problem. He temporarily got the refrigerator running until the new control panel arrived, and while he was there, he also replaced the gaskets. Once the part came in, Rick returned promptly and completed the repair. Now my fridge feels like new again. The cost was a bit higher than I initially expected, but the quality of the work and professionalism absolutely made it worth it.

My Samsung washer went down. After several repeated and frustrating calls to Samsung, as well as…read morewasting days with their unresponsive contractors, I eventually reached out to ARS. ARS was " Johnny on the spot". Customer service was great, they scheduled a tech right away. When the tech (Arsen) arrived I knew this guy knew his stuff. He answered all my questions, and was able to trouble shoot the problem with precise skill. After the part arrived, Arsen was back immediately to install the part and get the washer back up and running as promised, without any BS. What a true professional. IF you have any appliance issues, ARS is the way to go.

Wasted our time and did nothing. Quick replies on yelp, asked to call, left a message but they…read moredidn't respond. Sent another yelp message and they came out 2 days later. The guy showed up an hour past the arrival window they quoted. I watched him randomly removing mounting screws that had nothing to do with our leak. He put them back in and said he had no clue how to work on our washer even though we had included the model number in our request. He said someone would call us they specialized in our model and it's been over a week. Moving on now

Prompt communication and they provided updates on arrival time. They were able to fix the issue…read morewithin an hour.

My dishwasher would not drain properly and was showing an error code. It turned out that it was…read morenot draining through the disposal like most DWs do. This was explained to me by the tech, and he originally thought we would need a plumber. Instead we decided to route a new hole through my cabinets to the disposal and by-pass the issue. It was great that Igor was willing to do this and get creative with a better solution. Solid company, and they work hard to get a solution to your problem. Would recommend and would use them again.

The technician was prompt and completed the repair on our wolf speedoven in a timely manner. He…read morealso answered questions about our other wolf appliances.

We contacted this company on a Saturday night after our LG washer was refusing to drain after all…read moreof my diy attempts to fix it. Not only did Stanislav come out within 24 hours, on a weekend with no upcharge, but after 30 minutes of test cycles he discovered that there weren't any issues and explained how we probably needed to change soap, use less, and not pack as much laundry into the washer (we've had this washer for six years and this was the first time this ever happened). He gave us some things to watch out for (error codes, etc) and some tips to avoid this again, while mentioning he had some parts in his truck to replace a pump, but he didn't think it would do anything and didn't want us to spend unneeded money. While a little embarrassed and out the $99 service call out fee, I appreciate a company that didn't take advantage of us and install unneeded parts just to make a quick buck. We'll be calling this company again the next time if something is (actually) broken. Respect to Pro Appliance Repair's Seattle team and Stanislav especially.

I can't say enough good things about Big Al! When my Whirlpool dryer suddenly stopped working, I…read morewas dreading the thought of being without it for weeks. I thought I'd have to go through the long queue of waiting for Whirlpool to send someone out. I called in the morning after it broker, and to my AMAZEMENT, Big Al was able to schedule me the very same day. He arrived right on time and was incredibly professional and thoughtful about taking off his shoes. He quickly diagnosed the problem, explained what needed to be done and got to work. What I thought might take hours, days was completed in no time at all. My dryer is running perfectly now, like the problem never happened. Don't second guess it, just call Big Al and he'll get it done. Also, he didn't over-charge me and just got it done for a reasonable rate. Super helpful! Thanks again!

OK Big Al, other repair companies have very big shoes to fill. From the service call to the…read morecompletion of the repair, the experience was phenomenal. It was a great value (definitely when compared to buying a new dryer) and quick,efficient service. Big Al was fast,neat, and super chill, coupled with his expertise, we're hooked.

I canceled a diagnostic service with another company because they charged a fee, but would not put…read morethat toward any repairs. Sir Visser applies the diagnostic fee to any needed repairs. In addition, they have an option to purchase a new appliance if the repairs are too costly. This would be at a discount, as well. There was a four hour window. The tech came promptly and was very focused and professional. He quickly diagnosed the issue, and was able to fix the problem without having me purchase a new door. That would've been way too expensive. Very honest!

A technician was able to fix my dishwasher (faulty wiring) for just the diagnostic fee, when a…read moredifferent company told me I'd have to replace the control board. Communication was great throughout the process.

Totally professional crew took the time to thoroughly check my fridge and make the right diagnosis…read more Real pros!!!

Nothing but problems with Mr. Fridge…read more I posted a previous 1 star review on August 15th because the tech that came out made mistakes and caused problems every time he came to work on our fridge. He had thrown our perimeter door seal away and also thrown away two internal door seals. As of August 15th I had been trying for over 2 months to get them to respond. I had emailed them 4 times and left messages 3 times. They didn't respond until I posted the negative review on August 15th. When they finally called me back, before they had done anything to fix this problem they had caused, they asked if I would update my review. I can report as of September 8th that not only has the office not been responsive, but also they are incompetent. Look at the picture I attached. It clearly shows 2 seals missing. When the tech finally came out to fix the problems they had created (almost 3 months after I started trying to get them to fix it), they had ordered only 1 of the 2 door seals. We are still waiting for the other missing door seal (meanwhile we can't use one of the crispers because if freezes and ruins food with the seal missing). We couldn't clearly communicate with the tech they sent on that trip (very poor english). We sent follow up text and email to ask them if the door seal was being ordered and confirming they just mail it to us so we don't have to wait for up to 2 hours for a service window. We still do not have confirmation that this is being addressed.

Carlos is so talented and can fix most anything I think! Another service company said we needed to…read morereplace our GE gas range but guess what? They were a GE repair company (Bodewell). Carlos fixed the issue with the burner and we don't need to purchase a new range!!! Always get another opinion on replacing appliances!

We made an appointment for dryer repair. Mazter did not show, did not call, and did not call back…read morewhen I called their office to ask what was going on. Total waste of time: now we have to start over and wait even longer for an appointment with somebody else. Their "customer support" system is an AI robot who sounds confident, but cannot actually do anything to help you.