I' have only had great experiences at this O'Reilly Auto Parts location every time I purchase parts…read morehere. Most recently, I ordered two OEM liftgate supports for my vehicle, and they arrived very quickly. When I went to pick them up, I asked the associate, Daniel G., how to install them. He explained that it was very simple and only required a flathead screwdriver to remove the old ones and snap the new ones into place. He even offered to install them for me, and it literally took about five minutes. My auto repair shop had told me it would take 30 minutes and cost $45, so I was really grateful for the help. Another time I came in with what I thought was an alternator or starter issue after receiving incorrect information from an auto repair shop nearby. Daniel let me know they had an OBD2 scanner available and helped check the codes on my car. The scan showed a battery code and not a starter code/ issue, which helped point me in the right direction. He also recommended that I purchase a good OBD2 scanner for future diagnostics and even told me where I could find one, even though they didn't have one available for sale. I really appreciated the honesty and transparency. Great service, knowledgeable staff, quality parts, and fair prices. Thank you, Daniel G.!

Had a great experience here last time. So, I came back to buy my wipers here this time, instead of…read morebuying them from Amazon. The gentleman helped me get the correct wipers, and offered to help me install them. He had them put on my truck in less than a minute, and had us on our way. I have nerve damage in my left hand. So, I really appreciate that he offered to put them on without my even having to ask. AWSOME service, which is rare in the Laveen area.

Went in to buy a headlight. They do free installation here but said they couldn't because it would…read moretake too long. Went to valvoline for an oil change and they replaced it in 5 minutes. I don't recommend this place.

A Younger White Employee there couldn't quit cussing with each sentence. It was starting to become…read morecringe. I'd understand if he said it once or twice but he used it every time he spoke. He also could not stop yapping over the phone and putting people on hold and thanking them each for waiting each time he answered a call making me and the gentleman ahead wait about 20 mins. He ended up getting the wrong part and now i'm currently going back to get the right part.

Came in here on 4/24/26 to pick up a spark plug socket. Went home, ended up being the wrong size…read moreafter testing the size of the plug in the socket (I needed a 14mm) When I went in with the return not even a couple hours later (mind you I never even took off the plastic tag) this parts manager Bernie takes one look at it and says: "I think you used it." I then explained all I did was see if the plug fit and it didn't, it never went in the engine. He was incredibly dismissive and didn't seem to believe me or respond to me directly. I asked him if he thought I was a lying, which got no response, and I asked him again if he's saying I'm a liar and he didn't acknowledge me. He just kept talking aloud about how it was actually used and telling me "how" I used it. I told him that he could talk directly to me and not at me, as if I wasn't there at all and got no acknowledgment. He walked over to check the other ones and came back said "I'm going to take your return even though you used it. The other ones on the shelf as you can see are much cleaner." The man couldn't even muster up the respect to look me in the eye at any point when he's talking to me. Just deadpan and cold. I told him this is the kind if service you give someone that will make them go next door (to O'Reilly's) and he said "Ok, thanks." If this is how they treat their customers, avoid this place like the plague. Never been treated so poorly as a customer at any retail location ever. I have been going to AutoZone locations for 14 years and I've had a lot of (junk) cars that needed fixing. I guess I'll be using RockAuto exclusively or O'Reilly's if I'm in a pinch.

I received top tier customer service from Sergio S. From Autozone I couldn't be more pleased with…read morethe professionalism and friendliness.

Prices....especially since auto zone and O'Reilly are 80% remanufactured parts too. Why pay more?read more

They did not resolve the issue with my vehicle. I had to return multiple times regarding the check…read moreengine light, and ultimately another mechanic fixed the problem immediately.

Good service always have what I need good prices will be recommending to friends and familyread more

Sold me a bad transmission and all they could do is justify the situation...very rude people . I…read morewill never do business with united auto s

Aaron helped me right away, he was friendly and took care of my low beam replacement with no…read morehassle. I had just come from a different autozone w an awful experience. This is my second time coming here and it's been a great experience, I'll be coming back to this location instead of testing my chances elsewhere. Thank you guys! -Nat

Since I am disabled, Daniel and Alex put in my battery for me. Two good guys, great customer…read moreservice. Thank you

I stood in front of the counter for two minutes with 3 workers behind the counter and nobody said a…read morething to me. At least mention my presence and say, "we will be right with you" or something. I walked out without any acknowledgment. I have a shop less than a 1/4 mile away, but I'll make the 3 mile drive elsewhere. Good job guys!

This was my first time going to this location on Broadway and 37th street…read more After having a stressful day and having issues with my car. It was nice to be helped by Ernesto, he was very helpful and professional.