In July 2023, we purchased a 2016 Mercedes Benz from Brothers Motors, but unfortunately, our experience with them was unprofessional and disappointing. Right from the start, our troubles began. We've spent over $3,000 on repairs just to get the car to run properly. When we received the pink slip, we noticed that the dealership had misrepresented the car's mileage by 1,000 miles. Even worse, the process of getting the new car registration was a nightmare. The dealership informed us that they had received the new registration and would mail it to us. However, it took countless text messages and phone calls before they finally sent us the registration stickers after three weeks. Before finalizing the purchase, we had requested that the dealership take care of a few necessary repairs to ensure the car was legal to sell. They agreed to these repairs, but it took them a frustrating two weeks to complete them. To add to the disappointment, when we scheduled an appointment for the purchase and arrived on time, the salesman showed up 20 minutes late. Despite all this, we signed the papers and paid for the car. Within just a week, the check engine light came on, forcing us to pay for replacements of spark plugs and coils. It became evident that Brothers Motors had done a shoddy job on the repairs to make a sale. Further issues arose with the car within the same week, we had to repair cracked ribs and resew the seats. The final straw was when we noticed the paint on the car hood chipping away. Our own body repair shop confirmed that the dealership had cut corners with cheap paint, resulting in the poor paint job. Taking everything into account, I cannot in good conscience recommend Brothers Motors to anyone. Their lack of professionalism, integrity, and the subpar condition of the car make them a dealership to avoid. read more

Theres mixed emotions when it comes to reviews. But we never know untill we get there. I bought a car on 129/25 and the6 did all the paperwork for registration. I called the DMV and sure enough im just waiting for my real license plates. I l9ved how they were honest and didnt rush me. And even to the point that they cared more of what I felt and wanted and not them. 5hat shows volume on how they work and a organization. I love my car and it runs good and get me to both my jobs and places as with my family. The guys and ladies there didnt bug me and let me decide if I want to move forward or not. They never once told me I have to get the car or else. And that I l9ve cuz it gave me time to think on what I wanted to do. The car I got runs good and yes of course I gotta do maintenance as like all cars do after a certain mileage and years. But thats all dealership. Whether you go here for a car or elsewhere no matter what we got to prepare ourselves as they are used cars. But im happy with my car and glad they helped me and even with a deal where I can afford. So thank you to everyone that works there and thank you for continuing on helping ppl get a car they love and feel comfortable with. I even put a Raider logo on my back bumper. Yup now my car is a raider fan too lol. read more

Review: Thank you for saving me at a moment when I was literally on the edge of going hungry. My car broke down, and the repair was quoted at $4,500 -- money I simply didn't have. I stopped by Brothers Motors after noticing their unusual name and asked if they could take a look. Not only did they diagnose the real problem, but the actual fix turned out to be $1,800 cheaper than what another shop told me. At that point, I thought I'd need to find money fast, but I couldn't even work because of the car situation. The guys asked me how satisfied I was with my Nissan -- and as you can already guess, I wasn't satisfied at all. That's when they offered me an incredible solution: a Mitsubishi Outlander, and all I needed was $2,300 down to drive away in a great car. I've had it for over a year now, and it's been perfect. Throughout this whole time, these guys have shown a level of loyalty and care you can't always expect even from top restaurant service. Now I've seen they're offering a free oil change for clients who leave a review. Let me tell you this -- I would gladly pay more for what they do. I want them to grow, succeed, and continue being my support and backbone for anything car-related. Brothers Motors is family to me. ‍ read more

Thank you for saving me at a moment when I was literally on the edge of going hungry. My car broke down, and the repair was quoted at $4,500 -- money I simply didn't have. I stopped by Brothers Motors after noticing their unusual name and asked if they could take a look. Not only did they diagnose the real problem, but the actual fix turned out to be $1,800 cheaper than what another shop told me. At that point, I thought I'd need to find money fast, but I couldn't even work because of the car situation. The guys asked me how satisfied I was with my Nissan -- and as you can already guess, I wasn't satisfied at all. That's when they offered me an incredible solution: a Mitsubishi Outlander, and all I needed was $2,300 down to drive away in a great car. I've had it for over a year now, and it's been perfect. Throughout this whole time, these guys have shown a level of loyalty and care you can't always expect even from top restaurant service. Now I've seen they're offering a free oil change for clients who leave a review. Let me tell you this -- I would gladly pay more for what they do. I want them to grow, succeed, and continue being my support and backbone for anything car-related. Brothers Motors is family to me. ‍ read more

Review on Brothers Motors Van Nuys... I recently divorced and found during separation my ex and her mom had opened credit cards and loans using my information. So my credit is tanked! I lost my car in this process as well. I had resigned to getting a $4-5K clunker. Alex at Brother's Motors took amazing car of me! Got me into an SUV with 70K miles on it. New tires breaks recently serviced tuned up, perfect AC and a killer radio. Rides perfect! He ran my credit over the phone and came up with option right away. I arrived almost a full hour early and it didn't matter, Alex was ready for me and could tell who I was without ever meeting me in person before. I paid $3500 with 3 debit cards, which included tax and tags. The remaining 10K is structured out into payments I can afford across a 48 month loan. I am amazed! The process was in and out and I am independent and on the road again! Amazing service, this made me so happy I teared up a bit. Thank you Alex! read more

I can honestly say these guys went above and beyond for me. I originally came in for a repair, and during the inspection they discovered a potential transmission issue that I had been feeling for a while but couldn't fully understand. The car was definitely acting strange -- and instead of just fixing surface-level things, they were transparent and showed me what could become a serious problem later. That's when they really proved they're professionals. They didn't pressure me. They explained my options clearly. In the end, they helped me get into a different vehicle that actually made sense for my situation. They secured great financing terms for me and also helped me get out of my old car that had been constantly giving me problems. No stress. No games. Just real help and real solutions. If you're looking for people who actually care about doing things the right way -- this is the place. Highly recommend. read more

I purchased a car from this dealership 3 weeks ago, the purchasing process was quite different from other dealerships, while I originally told them that I was not ready to purchase, they still offered me a warm coffee, allowed me to drive multiple cars and spent an hour to answer all my questions. The second time I went there, they welcomed me with the same smile, and we looked at my financing options and still kindly understood that I was weighting my options while not willing to buy right away. The third time, the day I bought the car, I was offered a 3-month complementary warranty without even asking for it. That's what I call state of the art customer service! Honestly, if anyone aimed to purchase a car without feeling pushed to make a purchase, I'd advise them to go there, you would still be treated like a king even if you don't buy anything! read more

Alexander from Brothers Motors is one of the best Car Salesmen I have ever met in my life. He is very honest, ethical, and will always do the right thing for his customers. He will tell you if there is anything wrong with the used car he is selling you so that you know what may need to be repaired in the future. He has great cars, they are all in great condition, mechanically and cosmetically. My son bought a 2010 Mercedes Benz E 350 from him, that was in excellent condition, inside and out. Engine was clean, breaks were good, interior was spotless and looked almost brand new. My experience with Alexander was one of the best car buying experiences I have had in my entire life! He is also a good guy, and a very hard worker. I admire and respect that! read more

ALERT WARNING!!! DO NOT recommend buying from Brothers Motors LLC. The vehicle we purchased started having serious mechanical problems only two days after the purchase. Major engine issues appeared almost immediately after driving it for a short time. When we went back to ask for help, they did not want to take responsibility or offer any real solution. We feel the condition of the vehicle was not honestly disclosed before the sale. Future buyers, please be very careful. Have any vehicle fully inspected by an independent mechanic before purchasing from this dealer. In our experience, this turned into a very stressful and expensive situation. Also, do not rely only on the positive reviews. Make sure to do thorough research before buying. read more

Awesome team! I tend to switch cars pretty frequently -- it's just how things work out for me. I've dealt with bad dealers before, and I know how much trouble that can create down the road. I purchased a Honda Accord Sport with some mileage from them, and the process was incredibly straightforward and comfortable. Honestly, I kept waiting for some kind of catch -- but there wasn't one. Everything went smoothly. Six months later, I bought my wife an almost brand-new Toyota Corolla from them as well. Both cars are still with us, and we haven't experienced any problems at all, even though we bought them at very competitive prices. I truly appreciate how everything worked out and would definitely recommend them. read more

My girlfriend and I had such an incredible experience here! Farhad and Alex went above and beyond from start to finish. They were patient, honest, and genuinely invested in helping us find the perfect car for her. They took the time to answer every question, worked with us on the numbers, and made sure we felt confident and comfortable the whole way through. It's rare to find a dealership where you feel taken care of instead of pressured, but Farhad and Alex delivered exceptional service. They really made the process smooth, stress-free, and actually enjoyable. My girl drove off the lot with exactly the car she wanted, and we couldn't be happier. read more

I recently purchased a Mercedes from this dealership and couldn't be happier with the experience. Everything was explained clearly and efficiently, and they helped me choose the right vehicle without any pressure or upselling. Special thanks to Alexander -- he guided me through every step of the process and handled everything in a professional and organized manner. The entire transaction was completed in the shortest possible time, which was very important to me. I'm very happy with my purchase and highly recommend this dealership to anyone looking for great customer service, fair pricing, and quality vehicles. read more

I had an amazing experience at Brothers Motors. Farhad took incredible care of me throughout the entire process. I purchased a black Volkswagen, and my whole family is still excited about it -- the car has been perfect for us. The atmosphere in the office was surprisingly comfortable. They offered great drinks and snacks, which made the whole buying experience feel relaxed and almost like being at home. No pressure, no stress -- just honest help and friendly service. If you're looking for a dealership with great people and quality cars, I definitely recommend Brothers Motors and especially Farhad. read more

I recently bought a black Audi, and wow -- what a car. The driving experience is smooth, confident, and you immediately feel that this is the one. My girlfriend was absolutely over the moon about it, saying it's the best choice we've made. Huge thanks to Alexander. His approach was something you don't see often these days -- he treated me like family, genuinely cared about what mattered to me, and helped me weigh every detail to make the right decision. You could feel he was truly invested, not just trying to make a sale. The whole buying experience was incredibly comfortable. Highly recommend! read more

I bought my first car here - a 2010 Mercedes E350. Alexander was very understanding and personable from the moment my father and I stepped foot in the lot. He let us test drive the car on our own right away, then we placed a deposit and said we'd be back in a couple of days. After a mechanic found some problems in a PPI, Alexander was understanding and had them fixed immediately, but it turned out the mechanic was mistaken. Alexander works hard to serve his customers and keep them satisfied, and thanks to him, my first time buying a car was a great experience. read more

I found them online and absolutely happy doing business with this dealer! Been looking for a good Mazda Miata NC for a fair price for a few months, since they are extremely overpriced everywhere. Brothers Motors happened to have exactly what I was looking for! Green, low mileage and great mechanical condition. They didn't charge me any crazy markups, I ended up paying just the sales tax and registration fee (around $300) over the sale price, and that's what I call a fair business. Can absolutely recommend them to everyone. read more

I recently purchased a used car from Brothers Motors and had a great experience. The car was in excellent condition, very clean, and exactly as described. You can tell they take care of the vehicles they sell. The service was great from start to finish. They were professional, helpful, and made the whole process smooth and stress-free. I never felt pressured, and they answered all my questions honestly. I'm very happy with my purchase and would definitely recommend Brothers Motors to anyone looking for a reliable used car. read more

Thursday night we came across a GMC Terrain that was for sale here. Friday morning Alex contacted us and provided more information. He was very knowledgeable on the car. We drove over an hour to see the car. We ended up buying the gmc. Alex was so transparent through the paperwork and even helped us keep the kids entertained. He worked super fast so we could get out of there before traffic. Overall one of the best experiences we've had purchasing a car! If you're in the market for a car, give them a call and ask for Alex!! read more

Great experience buying a used car! I recently bought my car here and couldn't be happier. The staff was friendly, honest, and very professional. They explained everything clearly with no hidden fees or pressure. The car was in excellent condition and all the paperwork was done quickly and smoothly. I also really appreciate that they stayed in touch and helped even after the purchase. If you're looking for a trustworthy dealership to buy a used car -- this is the place to go! read more