You know when you meet someone in a place of business who is just stellar and makes life so much easier--and you wonder why everyone can't be like that? That's exactly how I feel about Brotman Auto Body more specifically Phillip, who works with Wawanesa , Mercury and other major Insurances.  If you ever need your car repaired after an accident, look no further. Don't even bother going to the dealership. This is a truly personalized experience. I guarantee you won't regret it--and you'll keep coming back. This place is professional efficient fast in your car comes out looking better than you sent it in.  It's been 20 years for me, and I'm still going back. If anything, their customer service has only improved! Not sure about all the other bad reviews, clearly not working with Philip. lol read more

Brotman Auto Body - Body Shops Near Me - Los Angeles, California

Greg was super awesome to work with and he was able to get the bumper repairs done swiftly. Out of all the shops I received quotes from, Greg delivered the best value AND most thorough initial inspection. Thanks a bunch! read more

My mom took her car in for some fixing after a small accident. She just got it back after about a month and everything looks good as new-- HOWEVER, we discovered that a hat and pair of sunglasses were stolen from my mom's car. Seeing many other reviews of customers on how long their car is kept in this body shop concerns me considering a bunch of low lives work there. read more

turns out they replaced my battery without my concent. my car had a brand new battery and they put a shitty one. read more

Brotman Auto Body - Body Shops Near Me - Los Angeles, California

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Wow it just keeps getting bad. Finally got my car back from Brotman Auto Body after 3+ weeks, brand new 2025 car returned with AC not working now. The inconveniences I've had to deal with here makes me regret ever coming read more

First of all I want to give a huge shoutout to DAN!!For helping me throughout this whole process! It was my very first car accident And I was super nervous leaving it at the shop for some time, but thanks to dan this whole experience was very much worth the wait! My car turned out WAYYY BETTER THAN EXPECTED. I feel like i owe a brand new car all over again. Definitely will be coming back for any car troubles! I totally recommend Brotmans Auto Body Shop! Thankyou! read more

We have been taking our cars to Brotman Auto Body for many years. They never disappoint. First of all, when you call them, you will always reach a real person and never have to leave a message. They are polite and are a pleasure to deal with. Gus and his staff have always been more than fair and repair is always done with the utmost care. Drop off is easy, service is prompt and they can arrange a rent a car. We would never consider taking our cars anywhere else. read more

Gus did an awesome job with my car! I got constant updates from him when I'd call to check in. My car looks sooo good, like brand new! He took less than two weeks to fix it and they even washed it for me. The paint job matches perfectly. read more

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I brought my jeep wrangler to be repaired at this place I'm not complaining about the job because it looks very good my complaint is about this person named Dan he gave me my car after 5 weeks and it wasn't completely repaired finally after 4 months my car is ready and during that time he only told me lies each time I called for an update he answered with a very bad attitude I asked him who was the manager because I wanted to make a complaint and he said he's the owner I asked an employee and he told me that Dan is only one more employee I hope I don't have to return to this place it's the worst experience I've ever had read more

My wife and I have taken our cars to Brotman auto body twice it was recommended by our insurance company. We take our van Brotman auto body fix our fix in couple of day or a week our was fix. Their service is good and friendy personnel. read more

Paint does not match. Went through the insurance on an accident. Got the truck back in the afternoon hours. The day after I noticed the paint didn't match & there were scratched from a buffing machine. Took the truck back & spoke to the staff. They were only willing to remove the scratches. Even had a hard time getting them to remove the scratches. Have photos & dates. Regret coming here. read more

Brotman Auto Body - Difference is seen. Front door to rear door & rear bender - Body Shops Near Me - Los Angeles, California

Phillip is the man! Tells you like it is with honest and fair service. Appreciate his kindness and willingness to go extra mile. Again, thank you! read more

This is the worst spot to come they take forever on the car. My car been there for four months. And they always tell me it's ready, but it's not ready. Don't come here read more

Team Brotman fixed my bumper from the accident that I got into and making my 2015 Scion tC look like new, just like fresh off the lot. Thank you Gus and your Team. A must go-to auto body with top-notch professionals with superb customer service. All major insurance are welcome. read more

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My insurance recommended this place after someone hit my car and ran. The entire process was literally so smooth, from the drop-off of my vehicle, the rental arrangement, and the subsequent pick-up. They managed all aspects of the process and coordinated directly with my insurance company, so I didn't have to do anything. I highly recommend Philip for his exceptional kindness and informative assistance; he ensured that everything was taken care of efficiently! read more

I got into an accident and my car was in bad shape i goggle this place and saw it had 4 stars great review so I decided to come here. Phillip was the agent who assisted me in getting my Red Scion back to new he and his team did such a great job not only did he keep me updated but he was honest and welcoming. He got my car up and looking like new in no time. trust me when I say always go for the places with good ratings they have the stars for a reasons great customer service great people. Thank you Phillip read more

I recommend this body shop they do such a good job and the owner so nice. Next door is the rental car office makes it so easy.

I don't understand why this shop has the stars it has! I was involved in an accident, my insurance brought my car here saying that this was the best shop they have. FUCKING LIESSSSS! They Picked up my car in May and I still don't have it. The man Dan calls me telling me my car was ready in august and all of a sudden something happen and to this day I still dont have it! STAY. AWAY. FROM. THIS SHIT HOLE!!!! Unless you like to be without a car and enjoy being lied too. read more

I take my cars to Dan Because he gives old fashioned customer service and attention to detail. He is honest and exemplifies what Brotman is all about when it comes to giving you back your car better than when you brought it in. We have never had a bad experience and the insurance companies all trust them. Call Dan if your car is in an accident. read more

I love this place! Dan is the man and thanks for always taking care of our auto needs. I love the body work, my car looks great !

Our truck was in a fire and no body shop wanted to take it in. Brotman Auto Body was the only one and their work was great!

Here I am again! Had a minor fender bender (cracked front bumper) and Brotman gave me a vehicle that looks brand new! They washed and cleaned the inside of my vehicle too! Phil is the best!! I highly recommend you choose Brotman as your auto body anytime that you need repair work done on your vehicle. read more

My car was damaged on the side it was going to take a total of 4-5 weeks to repair it. Each time I called for an update they seemed annoyed. It took close to 12 weeks. And they didn't even clean it afterwards read more

This place absolutely stinks. They keep telling me my car will be ready in one week but it's been over 3 months. Dan has been horrible, his customer service skills are atrocious you get no type of updates and constantly have to keep calling to get any news. read more

Love this place its clean reliable fast n great customer service which is the best of everything when u are down a car I had the pleasure of going there twice Allready n both times was great so I just had to write a review this place is not 5 stars but 100 stars read more

My insurance recommended this shop after i was involved in a traffic collision where someone crashed into my front passenger side door. This shop got my car repaired in 3 weeks despite the busy holiday season! They did an amazing job in repairs and looks and drives practically like brand new! Beyond the amazing work they did for my car, i had the best customer service from Phillip who went above and beyond to keep me updated with timeline and estimated costs. Thank you Phillip and your team for everything that you do! I confidently can say i would refer anyone I know to this shop! read more

My recent experience at Brotman Auto Body was a complete satisfaction. I would like to thank Phil for his friendliness and great customer service. I was a little nervous taking my car in under Geico's affiliated autobody shop. My previous experience with Geico in similar situation with another autobody shop in Pasadena was not a good one. Phil was fantastic in answering my questions and helping resolve my concerns. He is always busy, but he does not forget taking care of his customers/clients. A smile and a hand shake as you receive the key to your car is almost certain at the end, based on my experience with Phil today. Good job and thank you. A totally satisfied and happy customer, Larry Truong. read more

I would like to give a Big Thank to SAHEIDY!!!! She has great costumer service she went over and beyond my Expectations She works in the Enterprise Department with Brotman auto body my car was being serviced there.... she was very professional sweet caring and compassionate in every way she made are whole experience good .... she listen to all my needs and was able to assist in every way !!! Thank you so much SAHEIDY for your outstanding service will definitely recommend to family and friends Candice read more

Poor service and I guess the damage to my car wasn't big enough for Dan. I recently took my car to Brotman for an estimate and was referred to Dan since he "handles" claims from State Farm. He looked at my car, said he needed the initial estimate from State Farm. So, I immediately emailed it to him. However, he said he couldn't take my car then but to call him a week later. So, I did that at least 4 times in over a span of over a month. Anyhow, this rude ass didn't want to take my car because it wasn't a big job for him. He would always ask me about my car before hand, then would always say, call me in a week. They don't think they need us customers so they can keep their business to themselves and see where they go with it. read more

Went in to ask for price quote for my vehicle that was damaged in a collision over the weekend. The guy (cant remember his name) had an extremely rude demeanor, claiming that he "couldn't help me as they only assisted customers who had insurance referrals". These people need to be more educated on customer service because they sure as hell aren't doing a great job on it. read more

THEY TOOK agonist 3 weeks to paint one side of a vehicle...Really? Never again. If you need your car, go elsewhere. This place is terrible read more

My Dad's insurance sent us here to repair the damage to my Dad's car. Other reviews were correct, they need work on their people skills. When we arrived, a man was on the phone so we sat ourselves down. Waited about fifteen minutes for the man to talk to us. He said the repairs would take a week and walked us to the rental place next door. It was convenient that the rental lot and repair shop are right next to each other. Our insurance covered a car rental for ten days. After the ten days, the shop had not finished the job. They stated that they found frame damage and needed a few extra days to work on it. Our insurance no longer covered the rental so we had to return it. We got a call saying that both front tires had to be replaced because the accident had damaged them. We were told that our insurance covered one tire, but they'd sell us the other tire for $80. So we agreed. It is now Monday, and I'm calling to see if the repairs are finished. The car has been in repairs for almost three weeks now. I called at 9:30am, and was placed on hold. I was on hold for half hour, so I hung up and called back. I'm was on hold for six minutes this time. I was told that they'd be done with the car by the end of the day today or tomorrow morning. Will update review when the car is picked up. Update: I called three days after my review around 5:30pm. I asked about the car and they said it's not done yet. At this point it's been almost a month now. read more

This is the best place to bring any car in a collision HANDS DOWN!! The people are personable, helpful, kind and trustworthy. Their workmanship is impeccable and they will only use quality parts. Don't go anywhere else. read more

I was originally referred here by my insurance company to have my vehicle repaired, and after bringing my car by to receive an estimate; I can honestly say I will never do business with Brotman Auto Body. First off, the guys sitting at their desk are incredibly rude. Both in person and on the phone. When I arrived later in the day to receive my quote, the guy helping me was incredibly passive aggressive, saying I shouldn't have come so late even though I came during regular business hours. He then made me wait 30 minutes while he sat at his desk and made phone calls, when it only took him 2 minutes to walk around my car and give me an estimate. Then when I asked to be notified when the parts for my vehicle were in stock, they never called me back. Seriously, don't waste your time dealing with them. I had my insurance company refer me to another body shop just because I really did not want to do business with them and the difference in customer service is night and day. Brotman's Auto Body is the absolute WORST. AVOID! read more

His service was amazing and prices are unbeatable. He done amazing work on my car and kept me informed on anything extra that was required. I highly recommend this place. read more

Tow truck was scheduled to pick up my vehicle at 1:25. I ended up having to bring the car myself. They set me up for a car rental. And then there's no cars available. Time punctuality seems to just not matter around here. But I missed my listing since they rolled my time having to wait for a car that's nowhere similar to what I had. I Gave them a brand new 2021 vehicle and they gave me a car that almost looks like it came from a junk yard. read more

Avoid coming here. I'm switching shops they have kept my car for 7 days and when I call for updates they have horrible attitude telling me they have been busy with phones so they haven't had a chance to inspect my vehicle, mind you I have no car rental so I'm with no car right now. They wanna tell me the car part is back ordered, so my car didn't even have to be there for so many days if they don't even have the part for it to get replaced. I'm so frustrated and upset with this shop my insurance directed me here but at this point I have zero trust in them! read more

I don't recommend it at all, my car was there and after 2 weeks they had it, they had it evaluated and declared it a total loss but the insurance had already sent them a check that they changed and until now they don't want it. to return it. It's a shitty place, trashy staff, especially Daniel, the biggest idiot I know. read more

They have had my Mom's vehicle for over 5 months and have not fixed it. The vehicle sustained damage to the front drivers side wheel, causing damage to the front axel when a car hit it while parked. We filed an insurance claim and took it in to Brotman for repairs. They keep giving my mom the runaround, saying that the insurance has been unresponsive, waiting for parts, different issues, and now that the wheels the truck has are the problem. They keep saying the vehicle will be fixed in a week over and over, but to this day, the vehicle is still not fixed, and my mom has no means of transportation. read more

Valuables stolen from car. After a minor collision that damaged my suspension, Geico directed me to Brotman's. The repairs were completed in 9 days. I picked up my car, and after a quick inspection realized my Ray Ban sunglasses tucked behind the passenger seat were missing. I shared the theft with Shunt, the Geico damage adjuster, and the manager on sight, and I received the clichè, "you shouldn't have left valuables in the car." I took most valuables with me when dropping off the car and realized I forgot my glasses only after getting home. I might've been naive, but I trusted that mechanics would do their job and repair my car, not ransack my car for any valuables they could find. I feel that's a reasonable expectation when entrusting a business you're paying big money to. But nope. Glasses were gone, I questioned what accountability measures they held their staff to, and they didn't respond with any. My customer service experience with Shunt was average. He was polite. He assured me that I would receive text updates throughout the repair, but he did not. I'd like to give Brotman's more stars because they were not terribly rude to me, but I think the trustworthiness of a company carries much more weight, especially dealing with auto repairs. If you do choose to come here, be cautious. Employees do steal from vehicles here, and you, the customer, will be the one paying for it. read more