Love the new location and Jamie is wonderful. I received the keratin treatment and have enjoyed it…read morethus far.

I called the salon on a Tuesday hoping to make an appointment with someone for a hair color before…read morethat Friday because I was leaving for vacation. The person who answered the phone offered me an appointment on the following Thursday afternoon, the day before I was scheduled to leave. I was so happy that I was able to get an appointment so I quickly agreed. The person also asked me what type of color I was looking for so I gave a detailed explanation of exactly what I was looking for. I told her that I wanted three colors, a light, medium and dark ash blond with violet under tones. Maybe even some violet peek-a-boo trendles. As I was telling her, she was repeating what I was saying to her as she wrote it down. I knew up front that it would not be easy to achieve the color I wanted so I even told them my natural color is a level 5 and it pulls red when it's lightened. I wanted the stylist, Natalie, to know before I came in what she was getting into so that she would have the products available that she would need to do my hair. I even called the salon back on Wednesday morning and asked to speak to Natalie. I was told that she wouldn't be in until one so I told the person that I had an appointment with Natalie on Thursday and I wanted to speak with her so I could make sure that she had whatever she would need in order to color my hair the way that I wanted. The person said that they were leaving Natalie a message to call me back when she came in at one. It was 4:51 PM before Natalie reached out to me and she didn't even call, she sent a text. I messaged her back about 25 minutes later, at 5:13 PM, to make sure that she knew what I wanted and that she had the products available to achieve the color that I was looking for. After I typed everything out for her and sent her pictures, she didn't respond. at 6:36 I messaged her again asked if she had received my message. She replied back telling me that I sounded unsure about the color I wanted and told me that I needed to come in Thursday for a consultation and then we could schedule an appointment for later to make sure that I got the color that I wanted. I texted back that this was unacceptable. That I had done everything in my power to make sure that she would be prepared and it wasn't my fault that she didn't get back to me until nearly 7 PM the night before my scheduled appointment. She told me that she was not made aware of what I was looking for and that she finds out with the consultation that she does before every appointment. I told her it was unacceptable and that I was leaving Friday and it was too late to try getting an appointment with someone else. I also told her that the fact that she canceled my appointment and demanded a consultation would result in me leaving this poor review. Obviously communication is poor within this salon and leaves me with a question. Why was I scheduled for an appointment at all if Natalie requires a consultation appointment prior to her services??? I will never make an appointment with Trashy Roots Salon again which is a shame. From their reviews, it sounds like once you get your foot in the door, they do fantastic work! The problem seems to be lack of communication resulting in extremely poor customer service. Natalie mentioned that she is her own boss because she rents her chair. I told Natalie that I intended to reach out to the owner the next day but I didn't get a chance to do so. I was hoping that Natalie would explain the situation to her and I might receive a phone call. I didn't so this shows that either Natalie didn't tell the shop owner about the situation or she did and the owner simply doesn't care. Even if Natalie rents her chair and has her own business, I'm sure the owner trusts the people working in the salon to act professionally and to treat her customers with the respect they deserve. With stylists like Natalie working there, the entire salon shines a negative light in the community. I'm sure that some people who read my review will think twice about scheduling an appointment at all. Especially not one with Natalie. Thank you.

I went into the salon as a new client, nervous and hoping for the best. I received just that! All…read moreof the girls really make the atmosphere fun but inviting and warm. My stylist, Chassidy did a fantastic job with asking me questions about what I wanted when I have a really hard time explaining myself. My hair is perfect! I'm so happy with it and I will definitely be back again!

I've never had someone who works in a customer service position be so rude to me for literally no…read morereason. I asked a question about how the waiting list worked and the woman said "do you want me to add you to the list or not?" I decide to wait. There's no where to sit because the waiting area is full and the chick just walks away. So I ask if I'm able to sit in one of the many empty salon chairs and she just looks at me then ignores me until I repeat the question when she then just gestures somewhere behind her. I'm so confused what her problem is, but don't get a job working with people if you hate them and yourself THAT much! I will never be returning to this location and advise anyone else to avoid it as well.

I got my brows microbladed for the first time here. Betty was sweet and gentle and talked me…read morethrough everything that I needed to expect. She made sure that I got what I wanted and was very meticulous with her work. You can plainly see that she takes pride in her work.

Beautiful and immaculately clean salon. Betty goes way beyond 100 percent to please! Had the best…read morepedicure I've ever had. I am telling all my friends!

I never knew my brows could look this good, all thanks to Kristi! She is an artist & a…read moreperfectionist! After my wonderful experiences at Boss Brows, I will never go anywhere else! Kristi & her team of professionals are the best of the best. Also, the studio is incredibly clean, cute, & comfortable. Do yourself a favor & go get your brows Bossed!!

If you are not getting your brows done by Kristi, what are you actually doing? Super professional…read moreand friendly studio is all things pink and girlie can't wait for my next appointment highly recommended