I want to add on to my previous review dated September 22, 2025. The photos show the poor workmanship. The seams are now looking like a dark line for the length of the room. One area has a gap between the underlayment and it is about a 2 1/2 inch gap which results in a visible channel. We are having the carpet removed by another company. So much for wanting to do business with a local company. Not one phone call from them to correct things. read more

Hired Browns Interiors to install blinds in second story windows and flooring on second floor. Pat took care of the blinds order did a great job measuring and installing blinds. Pat measured area for LVP flooring. Store has great selection of flooring and carpeting. Pat gave me some samples to take home and decide which color would work. Raoul was installer he and his co-worker arrived on time and installed flooring and carpeting in 3 days. Did a great job removed old carpeting and left work area very clean. Would use again and recommend for great customer service and excellent workmanship. read more

I paid Brown's over $26k for a durable and easy to clean floor in my medical clinic. It could not be any LESS durable or any harder to clean. It has been a nightmare, in just a few weeks it has taken holes from women walking in high heels (they actually suggested we ask patients to remove their shoes! Can you imagine?), in months it has already worn out where our exam table wheels roll up and down, it is already wearing down where the door skirt brushes the surface, and it has hundreds of scratches from our cleaning teams lightweight vacuum head and mopping. We told them about our concerns after the install and they said we "need to maintain it better" and only used approved Forbo product (which we do). We kept pressing every month or so after and they did nothing but come look and said, to paraphrase, "yeah, it seems pretty easily damaged...not our problem." They said they would come repair the damage, but nothing has happened. Then, 8 months later, it took the threat of getting a lawyer involved just to get Brown's engaged. They made a minimum effort to get Forbo, the manufacturer, to honor a replacement warranty, which Forbo of course skirted. When asked if they could press Forbo harder they told me I'd have to do it myself. I just got off the phone with the Forbo rep and he was appalled he had not been contacted earlier. He said he was just recently contacted. He was more than willing to dig deeper and was very concerned by the unusual fragility of the floor. He recommended I get an independant installer to come take a look. I'll will update with the verdict on that. The bottom line is that Brown's will not stand by their products, even if the floor is bubbling up on the edges and widening at the seams, they will blame anyone but themselves. Getting any support from them is like pulling teeth. There are many great installers that will stand by the durability of their products, Brown's is not one of them. Do yourself a favor skip right over this business. They will take your money and run. Photo 1: this is the wear and tear of a smooth wheel rolling over the "durable" flooring. Photo 2: This is where a dolly, loaded with about 30 pounds was rotated 180 degrees and sheared the layers of the "durable" flooring. Photo 3: This deep scratch in the "durable" flooring was caused by a plastic vacuum head, the kind almost every janitor uses. read more

See all

Fail, fail fail. Plenty of us elect to work with the smaller, local companies although their prices may not be as low as the big box stores. We would hope that the service would be excellent. Brown's interiors is behind the times when it comes to service. We had the service team arrive on the installation date 2 hours late and on top of that arrived with the absolutely WRONG PRODUCT. This would not even have been captured by 90% of homeowners. The only reason I checked is because they were so late with ZERO communication from sales or customer service team. Things happen, I get it. I'm in the service industry - but for them to take ZERO accountability is outrageous and a complete failure. To the extent that the salesperson on the account failed to respond to my emails or phone call for over a month only to reach out 2 months later via email with his only concern being payment and nothing else. Shop somewhere else! read more

Brown's Interiors did excellent work on our remodel. We recently remodeled a kitchen and two bathrooms. They also did hardwood floors in our main living area and carpet in our bedrooms. They were prompt, efficient and cleaned up after the project was completed. We have one more bathroom that will be ready for a complete remodel next year and will have Brown's Interiors do the design and work! Can't wait! Thank You for all your knowledge! read more

We went in today to look at vinyl flooring samples. Pat helped us, did a great job of talking with us about types of flooring, benefits of different brands and styles. He was extremely helpful. We had tried looking at other big box stores and this was just such a better experience. We learned a lot! read more

I needed to update carpet in my house before selling and wanted a quality carpet at a competitive price. Brown's interior delivered big time. I got a few quotes, Brown's estimate beat all of them. Their commercial grade carpet seems to be very good quality, exactly what I was looking for. They even re-stretched a portion of carpet that did not need replacing. They responded to my request quickly and the service was prompt as well. read more

If I could give zero stars I would. The worst customer service EVER! Plenty of other companies to choose from, don't buy from them unless you want major headaches! read more