Owners Liliana and Luis were friendly and helpful while I was looking for flooring materials that followed my HOA's rules. Though they were not the lowest bid, I wanted to support a small business in West Seattle. Scheduling was easy, a few weeks out. Unfortunately, the installers showed poor workmanship and lacked attention to detail. They called to tell me that they finished my floors and in the seconds it took for me to walk over from my neighbors' place, they were already at the elevator leaving for another job, not giving me a chance to do a walk thru and discuss the results with them. My new LVP floors had obvious and unsightly holes at multiple edges in my living room and kitchen. Upon seeing photos, Liliana/Luis agreed they should return to fix them. This happened after two additional weeks with multiple days of no-shows, last second cancellations and delayed communications. While it may have been unintentional, it was unprofessional and frustrating. I gave them many chances to make things right, when the job should have been done with more integrity in the first place. I worry how long my new flooring will last, based on the quality of the installation. read more

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These are the most unprofessional people we've worked with in renovating our house. They ruined $500 worth of product (which is back ordered) and when we told them, they literally packed up and left without saying a word with the job not done --and what was done was TERRIBLE workmanship . My wife had to call and ask where they went. They didn't even glue down several of the stairs and they installed. I had to remove and reinstall all of their work and as an amateur, i did better on my first try than these "experts" did. This is a disgraceful company with poor ethic and I sincerely hope you avoid them. If you value your home, you will run the other way. read more

Hands down the WORST CONTRACTORS we have hired! We hired this company to install planking on our stairs and baseboards. After checking on their work after a few stairs, we pointed out some sloppy work, gaps and mistakes. We asked them to fix it and they agreed. Then, they packed up and left without saying a word! The worst part is, WE had to CALL the company and ask where the contractors went! Not only did we have to remove all of their work and do it ourselves, they mis-cut and destroyed over $500 of our product, scratched our newly painted stair railings and didn't wear masks inside our home, after IGNORING a note on the door asking them to do all of the things above. I called and spoke with Liliana who gave me her "word" that they would "make it right" but we are now out over $1,000 and she refuses to call us back. I don't say this lightly, but AVOID THIS COMPANY AT ALL COSTS! read more

Great small business in West Seattle. I was looking for a carpet installer that could accommodate a quick turnaround. I liked that this business was local (Morgan Junction). I had 5 people come by for estimates and these were one of the 2 who actually sent me an estimate. I was able to pick out the carpet in the store and they worked with me to get what I wanted within my budget. Install was quick and seamless. Customer service was excellent- like family. If we weren't moving out of town, this would be my go-to flooring/tile company. read more

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We had to request multiple re-do attempts on our bathrooms due to their inability to correctly install vinyl plank flooring in 2 of our bathrooms. We ended up having to get both professionally corrected with another company and repairs had to be made from things they broke during install as well. While the owners are accommodating, crew is not skilled enough. read more

Not only is their selection of tile amazing, but their customer service also ranks among the best that I've ever experienced. Lilliana, the owner, was both patient and wise as she led us through all of the tile options, guiding us towards more and more stuff that we might like based on what style we were looking for, and then helped us narrow it down to a choice that worked perfectly for what we were looking for. Additionally, given that I had just had shoulder surgery, she insisted on having her husband deliver the tile to my door so that I didn't have to try and lift anything on my own. That, in itself, was amazingly kind and demonstrated the type of service that's rarely seen anymore. I love supporting a local business. I exponentially love supporting a local business when they're this great. Get your tile or flooring here. I'll be recommending them to all my friends. After visiting them yourself, I have a feeling that you will be, too. read more

Loved that the owners are very welcoming. Answer all my questions. Like that they have a lot to choose from. I would definitely recommend them. read more

The moment I entered this business I knew I wanted Luis and his team to carpet my home. Friendly, professional very experienced along with a lovely show room and a very large selection of beautiful flooring. The installers were on time, professional, worked very hard to complete this job in one day. Liliana recommended an amazing carpet pad that feels like a cloud. I highly recommend Luis and Liliana for all of your flooring needs. Melody S. read more

What a great experience. We love our new carpet and very much enjoyed our interaction with Liliana. She educated us on what would be best for our needs (no kids, no pets) and kept us within our budget. Communication was great and all went faster than expected. Her install team (Eder) did a bang up job too. Really a pleasure to do business with. Thanks, Philip and Tim read more

Floors Plus NorthWest - Flooring Near Me - Seattle, Washington

The customer service here is excellent! The choices are amazing, and they will take the time to show you the options and explain the process! This is a great place! read more

I couldn't be more happy!! Luis & Liliana are great to work with. They were very helpful answered all my questions and helped me select a good quality and color flooring for my basement. I will be recommending them to all my family and friends. Thank you Floors Plus for my basement floor.!!! read more

Floors Plus NorthWest - Flooring Near Me - Seattle, Washington

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Terrible! Do not bother with them. I received a quote and agreed to move forward. They said they would do the work and that we could get it done within the next few weeks, but when I asked them schedule the dates they flaked out saying they were booked out for the next few months and ghosted me. read more

I highly recommend this business. I love to be able to use a local family owned West Seattle company when ever possible. It was so nice to find this great couple who are just getting started in a business and working hard to do a good job. They were helpful with my selection of product. Very speedy on the bid and install. They were even gracious enough to help me out with a little floor issue I had while they were at the house doing the install. read more

We are so happy with our new floors! I highly recommend this business. The owners are very helpful from the moment you walk into their store to the completed installation. New flooring choices can be so stressful but Floors Plus Northwest made it easy and stress free! read more

I needed my carpet replaced before I moved in , but with all that's going on ( COVID) I was worried. I reached out to floors plus in Seattle and I couldn't be more happy I did . They showed up with mask and made me feel safe knowing they are taking this pandemic serious ... thank you for making me feel comfortable and happy with my new carpet... I would definitely recommend them to all my friends.. read more

Floors Plus NorthWest - My new carpet - Flooring Near Me - Seattle, Washington

Great crew! I had a quote with-in a reasonable time. Very clean and neat. Returned calls promptly. Made great suggestions to the house project we had in mind. I will definitely use them again and highly recommend them to friends and family. read more

I really enjoyed working with this company! They were very knowlegeable, prompt, polite and all-around great customer service from beginning to end. Highly recommend this business and will use them in the future. read more

I recently went into Floors Plus and 2 weeks later my basement has new carpet. Wow. The owners are friendly, helpful, and clearly value each and every customer. They even let me take home a big carpet tile with all the colors options so that i could look at the colors in my house. Once the carpet arrived, they were able to get the installation scheduled very quickly and the install went off without a hitch. And the carpet looks GREAT. Fabulous family-owned business right here in West Seattle. read more

Hiring contractors is often nerve wracking. I have 3 expectations. Respond in a timely manner. Give me a firm estimate. Complete the work when you say you will - addressing any issues promptly. Floors Plus Northwest did all of this and more. Liliana and Luis were amazing. Their showroom, while modest in size, has PLENTY of variety of samples of high quality carpet and other flooring. Liliana and another young woman (her daughter, I think) helped me select a lovely vinyl laminate flooring for my daughter's room. We also purchased new carpet for our home. I was able to easily take home large samples of the product so I could test them out in different light and return them at my convenience. Making an appointment to get an estimate was easy and they were prompt. Liliana was very responsive throughout the process (I had to change my install date a few times). The installation went very smoothly and one teeny tiny item that needed attention was resolved perfectly the very next day. What more can I ask? This is one of the benefits of working with a locally owned business. The new flooring in our home looks beautiful - thank you so much Liliana, Luis and team! read more

We live in West Seattle and were really pleased to find Floors Plus NorthWest in our neighborhood. The owners are very conscientious about COVID regulations and wore masks in the showroom and our home. They know a lot about the different flooring products, and encouraged us to take samples home to look at in our own rooms. We chose a product we loved, got a bid quickly, and said "Yes!" The product arrived on the expected date and the job was scheduled soon thereafter. It was installed with great care and looks beautiful. We chose the Luxury Vinyl Plank in 'Pueblo Oak.' The owners, Luis and Liliana, and staff were very professional and knowledgeable. It was really nice to work with local owners instead of the impersonal big box stores, and they have an Opening Special for 15% off through the winter (not sure when it ends in 2021). Excellent Customer Service! Thank you! Julia and Joe read more