I bought a used jeep Cherokee 2016.. on September 14th had couple of issues so I took it to the ‍ ce department from Nissan ,met Diane the service advisor and she was fantastic she took care of my concerns and also when the part came in and was installed I noticed that was the wrong rim..I talked to her and she made sure that we got the correct one. Am very Happy with her service as she was professional n friendly and they love my dog that goes with me everywhere. Again thanks Diane for the outstanding service. read more

Bruce Bennett Nissan - Auto Parts & Supplies Near Me - Wilton, Connecticut

Avoid! The service department is a joke, sleazy, do not return phone calls They do not honor tire warranties, over price the cost of repairs and let you wait 3 hours When you complain, by e mail or phone. You receive one apology from a clerical person with a promise of the service manager and GM calling you. She's sorry it happened! Yes, so am I You then fall into the black hole Nothing heard back from anyone else 5 days later! Nothing Major issues: I purchased 4 new tires from them in 12/2024 At 27,000 mile usage they tell me I need 4 new tires! I agree, but ask about the warranty on the tires which are 60,000 miles. Oh, we dont do that WTF? Less than half the amount of the mileage warranty and no one can do anything? The price was $ 350 more than Mavis quote, apples to apples, the same exact tire, balance, alignment I checked after I left the dealer and cursed myself after getting a quote from Mavis My bad To top it off, I waited 3 HOURS for this shitshow, simply to replace 4 tires. Whenever I have previously asked about a loaner, you get mumbo jumbo I did not buy the car from them and I'm thankful I did not, judging by their service department They do not seem credible, instead cowards who don't return e mail, or phone calls The service manager, I do not think exists. Two phone calls, he can't even acknowledge you? Just basic customer service, call you back? Needless to say, I won't be back Get Outlook for Android read more

Horrible people treating you like a neglected step child. Just asking questions and get told to basically kick rocks, looking to get help with just taking out deadbolts on my rims and not even asking them to do it I just need the part. Service team is managed by an asshole calls are recorded listen to how he treated me and then just hung up sure I was a little upset so I started asking extra questions but hanging up in my face is a disrespect you don't do to anyone just common sense. read more

Hi, my name is Barbara. I recently sold my 2021 Mercedes-Benz to Bruce Bennett Nissan in Danbury, and I had a wonderful experience. I received quotes from several dealerships online, and Bruce Bennett Nissan offered the highest price. I spoke with TJ about the offer, and he was not only professional but also very understanding of what I was looking for. He assured me he would work with me to get the price where I needed it to be--and he delivered. From the moment I walked into the dealership, everyone I encountered was kind, attentive, and willing to help. TJ was especially helpful, genuinely listened to my needs, and made the entire process smooth and stress-free. It was truly a pleasure selling my car to them, and I look forward to doing business with them again in the future--whether buying or selling. If you're looking for a trustworthy, friendly dealership, this is the place to go! read more

Shithole, wouldn't budge on a price 7 years ago, got the same Midnight edition at another dealership, who did give me a break. Now even with me telling them to lose my number they keep contacting me. And from what I see in other reviews, I am not alone in my aggravation with them. read more

Everything went well yesterday and always! I met the new General sales manager Brad McGowan a very brilliant, polite, willing to help costumer and very professional! Another member was Tina Gilbert the best ever recepcionista! polite , professional, well spoken person , very professional, they both made up my day yesterday! Thanks Bruce Bennett Nissan for your cortesy! I have to mention Tom Shaw in Parts. He is awesome , polite, and very professional ! It is a plessure to visit That group in Wilton . Congrats! Wishing you all the best on 2025 ! Sincerely Luz kane & Jorge Silvera . We had being dealing with this great group for the last 5 years Thanks again! read more

They are simply the worst Nissan dealer service I've ever dealt with. Dishonest sales team and rude service department, stay away all the way... read more

if -10 stars was an option that's what I would choose. Save yourself some aggravation and don't buy a car here. The older used cars on their lot going for 10 K or more or one step up from purchased a vehicle within 15 minutes of driving off the lot airbag light came on within seven days check engine light came on car had damaged. They did not disclose that they are legally supposed to. They did not take the car through admissions I had to ended up returning the car eight days after and went to another dealership save yourself aggravation drive by this dealership and go elsewhere. read more

Went to this place looking for a car for my 16 year old daughter. Found a 2014 Ford fiesta only had 61,000 miles on. It is the reason why we went down for a 2 Hour Dr. when we got there we had an appointment with a guy named Marlin. The first thing that this guy said to us was I have to tell you guys something. The car is in good shape but it reeks of cigarette smoke. We have a machine that's in the car right now trying to make it smell better. it's not that bad but you can just pretend you're at a nightclub. My comeback was why didn't you clean the car out two months ago since you've had it he told me outright that that car is his bait car people come down to see it, and after they smell the cigarette smoke in the car, he tries to sell them higher priced vehicle. He actually said that to me, my daughter and my son, who is also with me on top of it, they try to add a $999 conveyance fee which everybody knows is totally negotiable. I told him I was gonna pay cash and also they sent me a $500 coupon. He said he would apply that and the car went from 6900 to 8400 and I told him the car stunk so bad and I'm not gonna do that to my daughter to make her drive around in the car and his reply was you can just drive with the windows down so like I said, I told him I was gonna pay cash into the best he could for me he said how much do you want to pay for the car? I said I didn't want to pay any more than $7500 for it so he was playing back-and-forth with me then left me and my two kids in a room and went and was taking care of another family at the same time so we got tired of him and we were leaving and when we are leaving, he came into the parking lot to my car and said hey you know what my sales manager said I can give it to you for $7700 all of a sudden and that he was gonna shampoo the car himself. There was also in the trunk a piece of plywood that was half torn ripped, and the carpet in the car was placed over the top so the trunk had no sturdiness to it all and I wanna question him about it. He said he never saw it and didn't know what I was talking about. He also told me that the reason why the car was so cheap is because it was in an accident, but the accident was minor to the door, but if you looked on the description for the vehicle, it was never in an accident so these people are shady as fuck. Stay away run away don't go anywhere near this place total rip liars read more

Not sure if this was even a salesperson. Didn't explain that car was in other facility so they drove us there in a personal car. When we got there the person was talking to a different worker about their personal life and car was only shown after 15 mins of chit chat. Didn't explain anything about the car, just said here's the car. After I told the person I do not like the car the ride back to the dealership was questioning me why I don't like the car and when I said the condition of the car is bad for the price they said this is the best price in CT for this car and I won't find a better deal. read more

Called specifically about a car and I asked if it was still available. They took my information and assured me they still had it. I got an Uber there within an hour for them to then tell me it was sold last week. They then try to start showing me other cars. Either it's just an awfully managed dealership with zero organization or they will say anything to get you in the door and try to sell you other cars. read more

Called to make an appointment to bring my car in for repair, was told they wouldn't look at my leased vehicle, until I paid them a $225 diagnostic fee. Took my car to another Nissan dealership, and they found out the issue was under warranty, and they are in the process of fixing it. read more

I cannot even begin to express my disappointment. In my lifetime I have probably owned 15 Nissans. The past three from Bruce Bennett. I've never felt more taken advantage of. I went to the dealership and was 100% honest about what I wanted to leave down and what I wanted my monthly payment to be. I understand the price of cars has gone up considerably ( what I paid and what I got is disgusting ) My one request was after the paperwork is all said and done. Please don't stick me in the room with the man or woman who asks you for even more money. I want a final price. I live on a budget. This is what I can afford. What happens????? I go into the room with the lady and all of a sudden the monthly lease payment is now $50 more than what I was promised. I start to walk out of the dealership and oh no oh no we found some sort of coupon. OK....fine I'll still go ahead with it. I knew at that point something was very wrong. I should have walked. The day I pick up the car (once they had my money) They couldn't even be bothered to show me the car. They gave me a BRAND NEW car with a horn that was not working. You'll never know how truly dangerous it is to drive a car without a horn until it happens. I had to make two more trips in order to have it replaced. Now not even TWO months in to leasing this car and the bottom bumper (with no damage no scrapes no nothing) has started to pull away and looks like it needs to be snapped back in. Once again I have to take time off from my job to go to the dealership. Thank God for the people in the service department. They have been nothing but wonderful, I cannot say the same for the sales department. I will never buy or lease another car from this dealership again. If anything else goes wrong with this BRAND NEW car, I will be calling the Better Business Bureau. read more

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I went to the dealership at 13 Sugar Hollow Rd in Danbury. Zero stars!! I called at 9 am and made a 12:00 appointment to see a car. I got there, the car was still in the lot covered in snow. I don't know the salesperson's name because he never introduced himself, and he did a terrible job cleaning it off. The interior was FILTHY with garbage still in the car. Yet they told me the car was ready to be seen. Awful experience! read more

Mark C was extremely knowledgeable and easy to work with. Made leasing my new car easy!

Ripoff from start to finish. Spent $16k over 2 years only to be told my tradein value was $1k. Didn't respond to my letter regarding the ripoff. read more

This was the worst experience I've ever had leasing a car. On the lease agreement they went way over sticker price then they keep denying they did put a complaint in to Nisaan USA. It really didn't help at all all kinds of fees at least payment went way over $500 they are just terrible to deal with, do not go to Bruce Bennett Bennett Nisaan in Wilton stay far away read more

This dealership wrote my title with wrong lein holder. I've moved out of state and must have title but discovered the title is wrong. I've made 36 calls to this dealership since Dec 20, 2023 (over 8 months) to correct the title but they lie to me about the status continually and have not taken calls from the correct bank many many times. I've fed 3 complaints with Nissan Consumer Affairs one with CT Dept of Consumer Affairs and one wirh CT DMV. Don't buy a car from this dealership if you finance a car. You could spend a year trying to get them to correct their mistake and you'll still pay property tax!!! read more

do not use bruce bennett nissan of wilton, connecticut... from the receptonist to the sales dept. to the finance dept.. they are all liars.... terrible to deal with.. no phone calls returned, lying to the customer on deals!!!! stay away !!!! read more

Shady Once the check clears your nonexistent to Bruce Bennett Nissan..... Truly disappointed. When it was Bob Sharp it was the best customer service. Now it's a bunch of jerks lining their pockets. read more

Wish there was a negative stars option. They pulled a bait and switch on me. I made an appointment to see a used car they listed on their website. The night before the appointment and the morning of I called to confirm that the car was there and they told me it was. I drove an hour to the dealership only for them to tell me that the car was sold the day before. They then tried selling me a new car. I was so disappointed I walked out. This dealership is a scam. Do not give them your business. read more

5 stars to Maya, Dionis, and Hassan! Great salespeople drives any business. Thank you! You guys made my purchase of my 2022 two-tone pearl white, wheat interior Platinum Rogue possible. BUYERS: Watch out for the Finance Manager (Scott?) at this dealership. I almost fell for his scheme of selling me a $600 extended warranty for $3000. This scheme almost killed this deal. 5 stars because 1 asshole at the dealership shouldn't affect their online reputation. That's just unfair. DEALERS: Please get with the times. Fire these FINANCE MANAGERS and just replace them with online financing and warranties. It'll be simpler and you'll have a TON of new business. BUY YOUR EXTENDED WARRANTY ONLINE. Many dealerships offer deals on these warranties - especially for new cars! Do your research and don't feel pressured. read more

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While my experience buying the vehicle was pretty good, the following experience bringing the car in for service convinced me to go else where: the staff is rude, unattentive and mad everything sound more complicted than it should be. Stay away from this location, it has detiriorated in the last year or two... read more

I came in for a service on my car and was contacted for Nissan to make an offer on my car. Yadi immediately presented himself as the sales rep to assist me. He was extremely kind, knowledgeable and extremely patient. He heard my concerns and took everything in account while offering exceptional professionalism and customer service. I highly recommend Yadi to assist in any and all Nissan purchases at Bruce Bennett! read more

My wife and I bought 7 cars from this dealership when it was still owned by Bruce Bennet. Always left satisfied. Always a fair deal and they always worked with us. We tried going back to get a new car just recently. What a difference. No call backs when you leave messages, no follow up. They just don't seem to care. What's worse, is they are now saying things like "that will never happen". Really??? I gave them every opportunity to work with us and meet somewhere in the middle, and they simply would not work with us. So bye bye! You had your chance. Bought my new car in Yorktown. 45 minutes out of the way but a very professional and caring staff that actually value your business. Here's a pic of our new car in case you don't believe me. read more

Bruce Bennett Nissan - My new Murano.... not from Bruce Bennett. - Auto Parts & Supplies Near Me - Wilton, Connecticut

If you want a new Nissan, RUN don't walk to Bruce Bennett Nissan! As soon as you walk in the door, you are instantly greeted warmly and made to feel like part of their family. I went with my elderly Mother-in-Law this past Saturday to get her a new Sentra to replace her Sentra coming off of a lease. She only has a fixed income and we were a little concerned about her ability to get a new car considering the shortage and other Covid fallout. All of those concerns went out the window when we met Tania! Tania is just a breath of fresh air and a ray of sunshine. She is an amazing saleswoman. She showed us the car that my MIL was interested in and the many color choices. She explained all of the new and improved features of the car since it was recently redesigned. Tania knows her stuff! Realizing that my MIL had difficulty walking, she brought the cars right to the door for her test drive which was super sweet. My MIL LOVED the car and I think that hardest part of this whole transaction was picking a color! This dealership has a lot of inventory whereas other dealerships closer to our home did not. Tania was so helpful and positive during every step of the car buying process. Tania's attention to detail and truly warm personality is a winning combination. Once my MIL was set on a color, we were introduced to Kurt, the Finance manager. Now, I have worked with many auto finance managers in several dealerships and they always seem disheveled and disorganized. Not Kurt! His office was so welcoming! Kurt is so knowledgeable about every step of the process and made a usually daunting process for an elderly lady on a fixed income, easy as pie. He understood that she was a great Nissan customer and helped her to get all of the paperwork completed quickly. Ting, the Sales Manager, is a wonderful man. While working through the deal with my MIL, he made every effort to make sure we received the best customer service and best price for her trade. He truly went above and beyond for us and we appreciated it. Ting definitely seems to love his job and the people that he works with. You can always sense when people enjoy working together. You can tell that he has the customer's best interests as his highest priority. I cannot say enough about how much Bruce Bennett Nissan impressed me! From the minute we stepped into the dealership until we were driving out of the lot. All of the employees were professional and always had a smile. They even had free BBQ that day! In the lobby they have all kinds of complimentary refreshments and plenty of seating for customers. Since we are getting into Fall now, the dealership was festively decorated with Halloween decorations and other fall décor. This just made the place fun from the get go. We knew as soon as we arrived that THIS was OUR new Nissan dealership from now on! We live about 40 minutes away from Wilton CT but it was well worth the trip to have had such an amazingly positive experience. read more

My worst experience at a car dealership ever. Once we agreed on the price on the car, they proceeded to add roughly 1500,00 in "fees". Also, when adding the sales tax to the car, they didn't simply add the price of the car times the percentage of the taxes. They added the price of the car, plus all the extra fees, then that number multiplied by the tax rate. Clearly only the amount of the price of the car gets forwarded to the state, meaning they pocket the rest. Kept my deposit money hostage almost a week, making me unable to shop for anything else for almost a week. Completely unprofessional. To think I drove from Long Island to CT for that. read more

The dealership was very accommodating. I had Marlon in sales he was outstanding. Marlon was very helpful and knowledgeable. I would recommend Marlon to help you find your new car. The managers also available to answer all my questions. read more

Not a single salesperson available to help us for more than 30 minutes. Only to be told the car we made an appointment for was sold in the last hour. What upset me the most was how INCONSIDERATE the dealership was...no EMPATHY that the car was sold or any real attempt to show us an alternative. The manager made the receptionist walk us outside to see another Sentra that was trashed, dent in the hood with dirt and food crumbs all over the interior. Over an hour now at the dealership and no sales person to ask questions or request to see something else... Complete waste of our time, and handled very poorly. If this is how I'm treated the day I was going to spend thousands of my hard earned cash, how would I be treated in the future?! read more

EXCELLENT experience here! I do NOT like car shopping but Rion made it a calm and pleasant experience. It was his honesty and transparency that made the experience painless. I have been a Nissan customer since 2002 and will 100% continue to be one. Rion is an awesome guy - if you're in the market for a Nissan, I recommend working with him! read more

Nissan Sent me to Bruce Bennett Nissan for oddness with my radio. Bob has worked tirelessly to diagnose and fix the problem. Seems easy but my issue is sporadic Thank you Bob and Nissan. I'm getting a new radio. The commitment, communication and service her is OUTSTANDONF. read more

I just walked out of the Bruce Bennett dealership after being a loyal customer for 16 years. They told me that the dealership ripped me off for $25k and that happened from previous staff that was fired 6 months ago and there was nothing they can do. What a racket and I will be getting my lawyer involved. The representative told me I would be better off driving the car into the lake or making it disappear. Stay away! read more

went in to lease a second vehicle in less than a week with Rion and the manager Mo and they doubled the fees we agreed to when we put the deposit for the car down. I asked Mo how this was possible and he started giving us an attitude and telling us he could sell this car tomorrow and he wouldn't do anything for us. Avoid these snakes at all cost. we will be returning the first car we leased a couple of days ago. Absolutely disgusting sales tactics. read more

After reading a similar review I can confirm that they seem to only want to sell you a new car and list used cars to lure you in. I called ahead asking about a specific car that was listed that I wanted to come take a look at. Upon arriving they asked what kinds of cars I was looking for. I mentioned the specific car and the salesman kept asking questions eventually offering to bring out an SUV for me when the car I was looking for was a sedan. He told me the car I had called a few hours ago about had sold within the last hour. Then when I selected a different used car after waiting 45 minutes I was told the used cars were blocked in by a recent delivery and while we waited he would show me some new cars. All lies. read more

Buyer beware...read fine print carefully! There is a $4,000 charge for being a certified used car. You have no option but pay this if the vehicle is certified. Of course, this is right at the end, and they do not tell you that the fee is so high in the fine print. This is in addition to their $700 dealer adm. fee. Total rip-off...advertise reasonable prices to get a favorable Carfax/KBB price rating to get you in the door then push these ridiculous fees on you. Highly deceptive! read more

Dealership under new management. Don't even think about it. Just don't do it. Leased a car in 2020, the sales guy we had was cool, but management was atrocious, the finance guy, I believe his name was Jason was disgusting he used so much profanity during our time with him, I wanted to leave then but we had wasted so much time to get to this point.(close to 4hr) I will not lease here again. read more

I bought a 2011 Nissan Versa from here about 6 years ago as my first car. The buying experience was okay at best. I saw the Internet price for the car and it came with a warranty for $10k or 11k. I told the car salesman and he was arguing with me until I showed him the internet price and he had to go to the manager to see if it was correct. It took awhile to get him to agree that that was the price that brought me into the dealership or else it was a no-go. How can you lie about what's on your website?? After buying the car, it was really all down hill from there. My car needed continuous service and I ended up investing a ton of money into it. I went last year to get my car fixed again and saw that I didn't have a warranty on it even though it wasn't five years yet and I paid for the 5 year warranty. I went to talk to a manager about my coverage and sure enough, I signed on something that made no sense (my fault, I should have looked. Ended up that it was five years from when the previous owner bought the car). But the guy wanted to appraise my car and get me into something new. I took the bait and said okay to getting it appraised and gave him my number because I was leaving while my car was being fixed and appraised. I came back to get my car and never heard from the manager. Never received a call or anything. I keep getting about 3-4 emails from Bruce Bennet and letters in the mail about them wanting to buy my car. But no one has called me to help me out! So long story short, I sold my car Saturday to get a Subaru. I will never come back to Bruce Bennett again. read more

I purchased the Nissan rogue of January 2023 and was going to have my tires changed over by Star Tire and it was brought to my attention that the tires were dry rotted. I set up appointment to go there the following Saturday to no avail. Service department told me I need approval from the manager to put on new tires, but they could see they were dry rotted. I could not get in touch with the manager that was on a Saturday five days later still did not contact me I called and they kept switching me around to various numbers I got into a heated argument with the salesman. I asked for corporate number when I give it to me. you came on the phone and gave me the number so now I will start my dispute. Don't go there they ducking dodge worst sales experience I've ever had. Thank you very much Janet J read more

DON'T WASTE YOUR TIME! I went to buy a used car, test drove it, and loved it. I was ready to purchase but the manager refused to run the numbers with my credit score and down payment. He made is very clear that he was only concerned about making sales for NEW cars, rather than used. He left and came back with discounts and deals for a new car three times. He never came back with any actual numbers for the used car that I went there to buy. When I wouldn't budge on switching my car choice he got an attitude and I left. His attitude was belittling, rude, and condescending. I'm convinced that the used cars on their lot are only there lure you in. Bait and switch to try to sell you a new car. It's disgusting. They lived up to all the negative car buying stereotypes. read more

I purchased a CPO car in December 2022, and just took it in for the first servicing to a closer Nissan dealer and was taken back when they told me the rear brakes needed to be replaced. There is no way with only putting on 3000 miles breaks would go from what they told me to virtually unusable. The sales rep then said bring it here as that other dealer is just trying to sell you something, but to tell me to drive a car that I am being told is NOT safe and to flat out give company lines is outrageous. I feel extremely slimly and I will absolutely pass the word that this dealership needs a LOT of help from speaking from both sides of their mouth. Use good judgement dealing with this dealership!! read more