5:39 pm Thursday 3/26/26 ordered two burgers and 1/2 lb of fries via toast app which is owned by DoorDash. Driver assigned, no show with no reason. Waited an hour called, food sitting waiting, 8:00 pm new driver assigned 2.5 hours later. Cancelled food as it was too late to eat ice cold burgers. Called toast, can't help, called Bruchi's left message for district manager. No response 4 days later. Quite the rip off as no one can help make it right. Hey Sue, your order from Bruchi's Cheesesteaks &Subs will be delivered by DoorDash at 06:27 PM. Track your order status at https://order.toasttab.com/online/ bruchis-okanogan-place-5209-w-okanogan-place/confirm/ 8fa036e6- a2d2-4aad-94f1-8d16ec2f8b19 Jose V. has been assigned to your delivery. You can contact them at +1650-557-2322 if needed. Sorry, your order will be delivered later than expected. Your new estimated delivery time is 06:43 PM. Yesterday 8:00 PM Alejandro P. has been assigned to your delivery. You can contact them at +1 650-557-2322 if needed. Your order has been canceled. Contact Bruchi's Cheesesteaks &Subs at +1 509-491-3330 for more information. did n- + Text Message * SMS read more

Black specks in bottom of water, one slice of cheese on my sandwich, slammed the window when we asked for fry sauce, worm/scab/gross thing in sandwich, and gave wrong drink. read more

Italian was delicious as always but my fries tasted like straight mold. I don't know what's wrong they looked fine but the flavor was so off. read more

Good cheesesteaks but the manager lady I think her name is Jesse don't give a damn about their customers.. asked a favor to pass my feedback to the owner read more

I have just been introduced to Bruchis and love there classic cheese steak . We've been to one in Pasco, one in richland both were great food and great service . This Bruchis was dirty , my sandwich was cold and the waitress on duty was extremely rude . Won't be going back here . read more

Bruchi's - The ladies room . - Cheesesteaks Near Me - Kennewick, Washington

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The cheesesteak was delicious! The bread was so fresh, the cheesesteak was juicy and flavorful! Definitely will be going back!

pretty upsetting paying $20 for sandwich and fries and i get this. Barely any meat or lettuce. But hey who doesn't like an onion and cheese sandwich.... this isn't even the first time I've received a sandwich like this. read more

Bruchi's - Cheesesteaks Near Me - Kennewick, Washington

Terrible services. The food is good but the employees are so rude. I've gone many times and every single time they've been rude and short. They've gotten an order wrong and been rude when we ask for gluten free and whenever we ask for something they repeat back the question with attitude like we're stupid. read more

Always had fresh, great tasting cheesesteak and great fries. The service is fast and friendly.

Whenever we are in the area, we eat at this location. Staff members is friendly, the restaurant is clean, and their sandwiches are always delicious. We will be back read more

Bruchi's - Pepper Steak - Cheesesteaks Near Me - Kennewick, Washington

I'm usually not a huge fan of cheesesteaks but I'll have to say theirs wowed me. I got the Malibu and loved how soft the bread was. The cheese melting on the meat was also perfection. The pineapple added the perfect balance to cut through the heftiness of the cheese. Service and quick since your order at the counter and they bring it out to you. Plenty of space to sit and the tables are spread out enough where you can talk amongst your group with no problem. read more

Went to the Bruchi's on Kennewick Avenue in Kennewick, Wa. We ordered a Cheesesteak Sub. It came and there wasn't anything on it . If it had a 1/2 cup of meat on it that was all that there was. this was supposed to be an 8" sub and it didn't even cover the bottom of the bun. It was not anything like the photos that are shown of it. The cheese that was on it was maybe a half a slice of cheese. We were charge $25.00 and change. Did not get our receipt from the person working the counter. Not happy at all. We will not be going back. read more

There wasn't a single bite that wasn't burnt up charcoal. I left the entire sub on the table, open so they could see how disgusting it was. This cook needs to be fired. Who would serve this to a paying customer? Nasty. read more

Bruchi's - Pretty sure I didn't order, or pay for charcoal. What kind of cook would serve this to a customer? The bread was burnt as well. - Cheesesteaks Near Me - Kennewick, Washington

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Not bad at all! The first time I went, I ordered the pepper steak sandwich. I had to add my own veggies from home because it was heavy on the meat but light in the banana peppers. I needed that fresh crunch. The drive through was quick and easy. When I went back, the drive through experience was hell. It took over fifteen minutes. What the heck? It was so starkly different from my first experience...and I almost drove away because I hadn't even paid yet--there was nobody there. I ordered the Italian, and it was so heavy with mayo that it was dripping out of my sandwich. Meh. The overall summary? I would reorder the steak sandwiches (probably what they are known for anyway) but wouldn't bother with the rest. read more

Bruchi's - Pepper steak - Cheesesteaks Near Me - Kennewick, Washington

Bomb diggity chicken spinach salad. 1/2 order is the perfect size and price. Where can you score a yummy delish salad for under 6.00

Excelkent spinach chicken salad and a chocolate chip cookie for only .70!!! Cookie is delicious

Good cheesesteaks but the employees don't give a damn about their customers.. asked one to pass my feedback to the owner and she literally said "yeah, I don't care" I'm going to keep buying your cheesesteaks, but only because there's no one more convenient for now. read more

Amazing food! Toasted Hawaiian is the best and they fries are also good. Could have better service. read more

Classic cheesesteak is amazing. Bread is unique. Fries are crinkle-cut, what everyone loves. Even the burgers are the best in town. Hands down a favorite when wanting a good meal. read more

First time in this location. It is much larger, nicer and cleaner than the Pasco location. They have flat screen TVs everywhere and booths and tables. We ordered our philly cheesesteaks, side of spinach salad and fries. First of all, I think it was the manager who brought us our food. NICE! I'm used to someone yelling out a number and grabbing it yourself. Second, the salad was served on a plate with a metal fork, not on wax paper and plastic basket and fork. What is this, fine dining? Lol... The sandwiches were hot and melty as it should be. The crinkle fries were abundant and piping hot. The salad was fresh and loaded with bacon pieces, fresh cheese and croutons. We ate it all and completely satisfied! read more

Bruchi's - Side salad. - Cheesesteaks Near Me - Kennewick, Washington

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I wouldn't of guessed it, but the inside is completely different than the outside. It is a nice atmosphere, nice seating, and good music. The classic cheesesteak is what I had... it was amazing. I'm in town for work, but I would come here more than once for sure. read more

Wow. Can't understand what went wrong here today. Went to Bruchi's on Gage ordered a chicken Malibu full size split wrap and a Chicken Primavera no onions full size split wrapped. Ordered it to go. Received my order extremely fast. Went to open our sandwiches tonight for dinner and what a mess Not the sandwiches I ordered - plus onions on one of them. Called the manager and was told to bring the sandwiches back in and they'd fix them. Sure,,,, that's exactly what I want to do at the end of the day at 5:00 pm is drive back into town because YOU got my order wrong. Way to go Mr Manager. I told him I wasn't driving in tonight and I'd bring them tomorrow. But on no. The rules are bring them now. So hard to understand and bad bad management. Very very disappointed read more

Bruchi's - Sloppy Sandwiches that I didn't order this kind - Cheesesteaks Near Me - Kennewick, Washington

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Been eating here for over 15 years. Always fresh and delicious. Great food great atmosphere. Would give more stars if I could. Thank you for great food and customer service!! read more

I frequently use online ordering and my food has been on time and fresh every time at this location.

They burnt the shit out of my chicken sandwich. I know they knew they messed up on my sandwich because I asked for jalapeños on it and they forgot but were like fuck it let's just put the jalapeños is a paper bag and he can add it on himself. That part was annoying but not that big of a deal. The fact that they burned every piece of chicken on my sandwich is what was lame. Wish I didn't tip them anything. This place sucks it's gone way down hill since I first moved here. Oh well firehouse and jersey mikes it is for me from here out. Fuck you Bruchis. read more

Found our drive thru order to be missing a sandwich and the other incorrectly prepared despite staff reading it back to us correctly so our dinner was blown. Called immediately after getting home but mgr Paul T refused to do anything to make it right. Food quality was also down from our previous experiences. We are making an effort to support local businesses but with substandard food quality and such poor customer service we will be taking Bruchis off our list. read more

We had the cheesesteaks, chicken and beef. They where both super tasty. The restaurant was clean and beautiful. The staff was friendly and helpful. We where served quickly. Great lunch stop. I gave them only 4 stars because while the cheesesteaks where good, I have had better seasoned/ tasing toppings and meat. read more

Bruchi's - Lean beef cheesesteak and fries - Cheesesteaks Near Me - Kennewick, Washington

Decent consistent cheesesteaks with some fantastic fries! I go there about once a month and they are usually spot on with quality!

Sat at window 15 min. Got home, order was wrong, had to scrape lettuce off of burger so I could put it in the microwave, burgers were cold.

My father would go to Bruchi's for many years before I ever tried it, he'd go on about how good the cheesesteaks were. He's no longer of this world unfortunately but I've enjoyed them on multiple occasions now throughout the Tricities area and I'm always impressed with the food and the service. They hire polite and courteous people and it shows. The meals are on the pricey side for a sandwich place but sometimes you gotta go and get one. I hope you keep this trend up Bruchi's cuz I'll keep coming! read more

Good down to earth cheesesteak grub. Perfectly cooked on simple tasty bread. Service was fast and reliable. Outdoor seating for the warmer seasons and nice clean decor inside. read more

ngl this pace use to be solid but everything you go now, it's 30min wait for a single sandwich. been waiting almost an hour for 2 sandwiches and some fries. Makes a lot of sense. read more

Bruchi's used to be my absolute favorite sandwich shop years ago. I moved out of the area several years ago and being back again, I couldn't wait for bruchi's. Sadly I was SUPER let-down. I ordered to-go Sunday evening and live less than a mile away, yet when I got home to immediately start eating I found the fries were already cold and soogy, and the roasted turkey sandwich was sloppily thrown together on under-baked bread. Not sure I will give them another try due to how disappointed I was. The bread used to be amazing and the fries always used to be hot and crispy. Hopefully management/the owner regulates and offers better quality assurance at this location. read more

This place used to be the best Bruchi's. Not sure what happened. Possibly new employees that have no knowledge what customer service is, or this location has employees who just don't care. We ordered at the end of the night in the drive through. Got home, our burgers were hot but not the fries, they were extremely cold and raw in the middle. I called as I ended up throwing the fries away. The young male employee tried to cut me off and tell me they were closed. I had explained we ordered at the drive through and came home, our burgers were hot but the fries extremely cold and soggy. I asked how long they've been sitting there as I know food should be served hot and at a certain temperature. He then stated he's taken his food handlers permit and the fries just need to be golden brown. I had then explained to him the fries we got were white, cold in the middle and soggy, not golden brown as he stated. He then stated he didn't understand why I was calling. I was paying for a product and quality I didn't receive. He then stated if I had the receipt to bring it back and get the fries replaced. I believe this employee misses the point of this conversation. No one likes eating raw cold soggy fries. Where is the quality Bruchi's claims?? "The Bruchi's Way The words fresh and quality are thrown around so much among restaurants today that they have lost their validity. ... None of our finished products are pre made or pre cooked. ... We can boast about being fresh, but quite frankly we feel the proof is in our products." Apparently the young male employee I talked with and the female employee in the background adding her side comments doesn't know what customer service is and their employers core values. read more

Ordered a steak salad no onions no tomatoes because I'm allergic and not only did they park me for 10 min they gave me tons of tomatoes and barbecue sauce when I asked for balsamic honestly never heard of bbq on a salad pretty disappointed my lunch is over and I couldn't take it back so I didn't eat. read more

I usually love the salad's I get here. Today I went through the drive through and ordered a Chicken Ceasar Salad. What I got instead was a teriyaki chicken italian salad instead. Ughhhh Not emotionally satisfying at all!! Not sure if they didn't have the ingrediants or just didn't know what they were doing. Super bummed! read more

I've been a customer for many years and have always loved their sandwiches. Recently I my pick up order was missing a sandwich. When I called I was told I could come back and pick it up but as my entire family was ready to eat that wasn't really an option. They told me they couldn't refund my card but would give me the exact amount of the sandwich on a gift card that they would hold at the counter for me (no apologies). Two weeks ago I placed another online order for my family and requested the gift card at pick up to apply to my order - no gift card waiting for me and no one there apparently had the ability to approve a $9 credit. When I got home and unpacked our dinner for our family of 5, the cheesesteak was a mess - not sure what sauce was on it but it had leaked all over everything and was completely inedible. Literally dripping through the wrapper. Another family meal messed up. Since they didn't seem to care the previous time about making things right I didn't even bother calling. Sad to say they will be missing out on our business for awhile. read more

Ive gone there eay to many times and theyve managed to mess up the order ever time, on multiple occasions they gave me the wrong sandwhich

I would give a 5 but their drive through takes forever compared to the one in Richland (which is way quicker). Overall love this place, just need to pay more attention to drive through. read more

This is the worst Bruchi's ever! If I could give a negative amount of stars I would! They don't listen to orders when given which can ultimately allergic reactions to certain foods. They really need to train their staff to listen and be cautious of those who can't eat certain items. Will never again order from this place! read more