My sandwich was so soggy. You can't even pick it up. Yuck yuck. Not Worth the price Never again read more

Conveniently located across the street from the hotel I was staying at. I walked in a few minutes after it opened so there weren't many customers there yet, so service was quick. The 12" Italian was tasty and a perfect amount of food. read more

Bruchi's Cheesesteaks & Subs - Order counter - New American Near Me - Pasco, Washington

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Can not find a review spot for the Bruchis Court St. location, so I'll grace the Clemente location and hopefully they'll pass it along to upper management. Your employees are causing you to lose money. I ordered a 8" tuna today. Drove off out of the drive through on my way and went to take a bite. Uhh GROSS! No Mayo mixed with tuna. Just straight ass tuna from a can. Not even flaked. Drive it ALLLLL the way back. I asked if the recipe had changed. The gal said in fact it had. Upper management no longer wants them to use Mayo mixed in with the tuna because it doesn't last as long. lol... wtf! NOT! I called Kennewick and they said that's a lie. Thankfully they gave me my money back. So bummed. It's was so damn gross! Not to mentioned the thick ass lettuce shreds that were brown. Not Bruchis standard! Time to fire and rehire. read more

Bruchi's Cheesesteaks & Subs - 8" tuna. You can see it wasn't mixed with any mayo. Then they lied about a recipe change. Bizarre! - New American Near Me - Pasco, Washington

Absolutely horrible I mean horrible sandwiches and customer service call to try and get a refund or new sandwiches made was cussed out hung up on and they called police on me got a call from Pasco police because somebody messed up my sandwich absolutely disgusted by this place do not recommend the Pasco location read more

Bruchis on Court. ST. Pasco on Wed 2/25 @ 5:09pm. Ordered burgers and a pound of fries to go.1st off fry sauce dumped all over fries in bag so had to get replacement. Then questioned if what we received really was a pound of fries and was told its sold by the bag no matter what the menu says so no its not a pound but that's what's on the menu what you order and you and pay for. HELLO FALSE ADVERTISEMENT!!!! Get home weigh the bag and fries and funny story its only 10.5 oz. Took pics of that. Call to complain and ask for a manager, get spoken to rudely by a young female then get hung up on. Call back get a young man who doesnt care and who gives us a number which no one answers then hangs up on me while still talking. So customer service sucks. Start eatting my burger and guess what its pink inside. Gross, under cooked burger after all the crappy service to top off the whole experience. Long story short will never go back to this location and won't let anyone I know go there either. Save your time and money and literally go anywhere else to eat. read more

I recently placed an order at Bruchi's and specifically asked for two classic steak sandwiches multiple times throughout the ordering process. I even confirmed my order again at the end to ensure accuracy. Despite this, I was still given the only one sandwich!!! It was frustrating to repeat my request multiple times only to receive the wrong order. I was really looking forward to the two classic steak sandwiches, but the mix-up unfortunately impacted my experience. While the food is normally great, this time, the accuracy and attention to detail in fulfilling my order were lacking. Now I had to make something for my kid other than the half of sandwiches they got because they didn't get their whole sandwich. read more

Ordered a Bruchi burger with cheese and bacon ($2.00 extra for the bacon alone) and a small fry after waiting in the drive through 10 minutes just to take my order. Waited another 15 minutes to get up to the window (2cars in front of me) 3:30 in the afternoon. Was told there were only 2 people working ( watched another worker arrive). Finally made it to the window and the guy tells me they are just waiting on fresh fries. Get my order and the fries were COLD and so was the burger, which was also missing the bacon I paid $2.00 for. They had the nerve to throw a cookie in the bag due to the wait. Will NEVER go to this store again. Called and spoke to the manager. Told him I did not appreciate being lied to and they need to do better. Also, after the 3rd worker showed up, watched them through the window just standing there doing nothing. read more

I'm usually not a huge fan of cheesesteaks but I'll have to say theirs wowed me. I got the Malibu and loved how soft the bread was. The cheese melting on the meat was also perfection. The pineapple added the perfect balance to cut through the heftiness of the cheese. Service and quick since your order at the counter and they bring it out to you. Plenty of space to sit and the tables are spread out enough where you can talk amongst your group with no problem. read more

I first stated eating at Bruchis in Spokane when they first ope.ed in the 90's. After a decade of awsome sandwiches. I moved to the tri cities. So when a Brichos opened up down the street I was excited. I have to say the shop down the street is nothing like the shop I remember and enjoyed so much on neveda street. The sandwiches here have always had half as much in between the bun and tonight when I was there the grittle was gross. I can't say that the sandwich tasted bad because it did. The service was good. It just lacked the substance that I remember from back in the day. My advice is. Put more meat in the sandwich and make it what it used to be. I higg end sandwich. You can get better sandwiches for the same price at the tavern next door. Sorry. I just had to say my piece because I really enjoyed the bruchis sandwich before it moved to Pasco. read more

This place deserves 5 stars. The Food is always great, comes out hot and theres lots for the price. Ambiance is a typical fast food place that needs no criticism. And the service was extra good. The lady taking our order helped us save a bunch of money because she made combos and used coupons!!!! read more

Eat here pretty regularly and disappointed in today's order. My chicken supreme was burned and not with a nice chargrilled flavor but with a burned flavor. Not much I can do as it is all take out and drive through at this point but not a great experience. read more

Bruchi's Cheesesteaks & Subs - Burned chicken supreme - New American Near Me - Pasco, Washington

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Love this place. I always head to Bruchi's when I'm in town. I highly recommend this sandwich place.

We had the cheesesteak it was delicious and our daughter had the kids meal it was the best deal in town came with a big sandwich, chips a cookie and a fountain drink! Will definitely stop here again! read more

I saw the other reviews and was scared to eat here but; everyone their was super nice and helpful. The food was delicious too!

the chicken spinach salad with honey mustard was amazing! worth a slight wait at the drive-thru window.

Horrible experience ordered my food went to the window the lady repeated my order then tried to give the wrong order I handed it back the lady yells at me that I need to pay attention when she talks to me like I'm some dumb kid. I told her you repeated the correct order and she said no I didn't and I wasn't listening to her. I get people having bad days but to treat customers like that is a horrible look and I won't ever go back. Not to mention the food was still wrong.. read more

If I can give less than a 1 star I would. One of my biggest issues is places that aren't educated on allergies. I have a major allergy and it was not handled well at all. The store manager Rosa handled the situation very poorly abd wouldn't refund me for my sandwich and was very rude. She gave me the owners number and told me to take it up with him. I am not happy. I highly recommend, If you have any allergies avoid this place because they don't seem to care or want to right their wrongs. Also store manager, Rosa has no idea how to manage and lacks very basic customer service skills. read more

I had the meat lovers with lean steak and a side of fries. The Service was quick and friendly. The fry sauce is pretty good as well. I'll definitely come back here. Delicious! read more

Always really good food, good prices. Service is typically pretty fast. A little bit friendlier service would be the difference between a 4 and 5. read more

Absolutely, the worst place to get good service, and edible food! We used to love going to Bruchi's, but now they are slacking all the way!! I agree with the other reviews where they say they have Raw food & a Moldy bread! Well, now their bread is soggy as if they dipped it in water! I got our food and I will show what it looked like, and it was extremely wet again as if they dipped it in water. We took it to go, and drove home when we noticed we called immediately! The girl there Becka said she will make another if we brought it in. We declined at first because then we have to drive all they way back there of course wasting gas & time. If they had got it right the first time we wouldn't have to waste anything! We took it opened the bag, and she didn't even want me to say anything she took it right away and tossed it in the trash saying' "yea that does not look ok" and "sorry, I'll make you a free sandwich & burger" huh?!? FREE?? No, I said it's not free! We paid for that sandwich and burger! Your just going to remake them! It's funny how these places say they will make you free replacements when it's not free! She said' " technically your getting two for one" Lol!!! WHAT??!!! She said "that the one she threw away is considered my other food I got and paid for. So, the replacement is free" Lol!! I told her NO honey that is a bad order that needed to be replaced or refunded. She then goes and tells me they are ingredients that they used so that's why she can't refund! So, I told her.. I am wanting a refund for my sandwich as I lost my fn appetite, and she can remake my husbands burger. I also said I want compensation for the gas and time that I spent arguing with her. Either she gives me $3 back refunded off my check or she throws in another fry for the inconvenience! It's not like I needed that $3 bucks, but it was the principle of it all!! She did refund me my sandwich, and remade my husbands burger, and yes she threw in some fries! But as she gave me the bag she said btw we didn't charge you for the extra patty from the other bad burger. Ok!? Again, that was not my problem you all messed up! It's not ok when you have to argue with the place that ruined your food! Wish I can give them no stars! read more

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When you order a kids meals sandwich with Black Forest ham and Swiss and get shredded chicken instead, also asked for ranch and didn't get it. I don't complain but this is like the third time that can't get my order right at this location read more

No. Just no.. just ate here. Ordered a chicken spinach salad, it was the smallest salad ever... more like a side salad for about $9?! Chicken was super dry and hard. The highlight of my salad was the croutons.. My husband had a sandwich and he said it was ok.. alright.. a little salty.. Service was non existent.. so I don't know if we should have even expected service.. we were the only table. McDonald's would have been way better... and would have been half the price. I really wanted to like this place read more

The young Hispanic lady wearing glasses who worked on May 12, 2022, drive-through was the most unprofessional person I have ever treated me so poorly and disrespectful. As she handed me my order I kindly asked her for extra sauce she slammed the window came back practically threw two fry sauce at me. I asked her are you upset.again slammed the window in my face and stormed off. Very Very rude and unprofessional read more

Horrible wait times. Staff doesn't care, have the worst attitude, and of course they take your money the second you drive up to the window and leave you waiting. Could see my wait time on the monitor from the drive through window - 7 minutes and forty five seconds before they handed me my food. I drove up and nobody was inside, or in the drive through. Staff is snippy, rude and they look miserable. I now can see why nobody else wants to eat here. Service sucks. read more

I wish I could give more stars, as I REALLY enjoy this Brucci's when they get it right. The sandwiches are awesome, and I love the crinkle-cut fries. My favorite item is the Steak, Bacon & Cheddar. The prices are on the medium-high scale and I don't mind paying for quality, but quality has to be delivered. Unfortunately, they have botched my order literally the last 3 times I've gone. "No mayo" is a pretty simple request, but somehow it's been slathered on each time. Also, 2 of the times the steak was extremely chewy. The last time I just threw the sandwich away and didn't even go back. I WILL be back, but definitely with lower expectations and I hope truly that they can get their groove back. I want to love you again, Brucci's! Help me, help you! read more

The food alone would be rated 4 stars. However, the service is horrid. Like other reviews have stated, most of the workers therE are extremely young and have no service experience. The drive through is unusable due to that reason alone. Over half the time my girlfriend and I go there, they mess up our order. The only reason we continue to go back is that when the order turns out correct, the food is delicious. read more

If only there was no stars i have dodged the pasco store for 3 year because of multiple raw cooked meat sandwiches even resulting in illness i love and frequent the 2 other location more often then I admit and think after years of not going back and being stuck it pasco trying to get one of my favorite sandwiches to be again disappointed with dry meat look to be almost 2 days old with with no moisture so dry i couldnt believe it came from them. Very disappointed... maybe try in 3 more year... read more

Bruchi's Cheesesteaks & Subs - Clearly old and not well prepared after dodging the Pasco store for the past 3 years due to raw meat last time. the store is terrible - New American Near Me - Pasco, Washington

Based on food the review would have been higher, unfortunately we had morticia Adams's working the drive through . Seriously I was smiling and saying thank you and she looked at me with zero personality or expression. Honestly this kind of customer service makes you feel uncomfortable and unwelcome. Also they missed a fry on our order , I wasn't in the mood to drive back and be given a cold stare. We will pass on this restaurant next time ! read more

Decent cheesesteaks in a fast food setting that sells beer. I had the large steak supreme. I have had lots of cheesesteaks and these are better than average but not unforgettable. The bread could be softer (or warmer) and the meat could be a little less salty. The American cheese is awesome but I like more. The fries are nothing special though. Standard krinkle cut style fries. It was nice to have a beer with my cheesesteak though. I would definitely return for another try, but they have nothing on the Cheesesteak Factory restaurants down in The Bay area read more

If I could give this place 4.25 stars, I would. Their sandwiches aren't drop-dead amazing, but they are consistently good. The service is always great. Sometimes we get there right before they close (sorry), but they always are happy to take our order. I usually get the cold club sandwich and my fiance gets the chicken supreme cheesesteak. My sub is always packed full of meat (puts Subway to shame, no comparison) and has lots of other fresh veggies and spices in it. It's the most unique club sandwich I've ever had (who knew it was possible?). His cheesesteak is always loaded with chicken, peppers, mushrooms, etc. I can vouch that it is very good, especially with horseradish on it. Let's talk about the fries. They are delicious, crinkle cut, and cooked to perfection right when you order them. They're practically still sizzling when you get them. Also, Bruchi's fry sauce is awesome. It's very clean inside and there is plenty of seating. The thing that would earn this establishment 5 stars is if the prices were more reasonable. It's on the expensive side for fast food. I'm always reluctant to eat here because it seems like $16 is a little much to spend on a two sandwiches, fries, and a drink at a fast food restaurant. read more

The food is good and matches the price. But the customer service at this location is horrible. Every interaction I have with someone whether inside or in the drive thru sucks. The tone and response is terse and borderline rude. They make it feel like your putting them out by visiting and wanting to order food, like your bothering them being there. Any other fast food restaurant in the area would've fired staff with similar attitudes. Disappointing that the attitude doesn't even come close to the quality of the food read more

Minus 1-star for their Cheesesteak recipe on the menu. Mayo? Not authentic! Having been raised by a native Philadelphian, and also having lived outside of Philly for three years, I'm a little biased about my cheesesteak. I won't eat them outside of Philly area because I refuse to be disappointed. However, the other food items offered here were fantastic and the portions justified the slightly higher cost. Rueben lovers should bring a big stomach -- it was giant! And.. you can get beer. Win/win. read more

The sandwiches are on the dry side at every store that I've tried even with cheese and sautéed veggies there is no good sauce per se to actually go on the sandwich... read more

Girl at the window said her name was Becky was being extremely rude and continue to slam the window every time I try to tell her something, all I did was start my order without saying the size and said I couldn't order without telling her the size first read more

Just spent $19 on two sandwiches and fries and the sandwiches are terrible. Bread is soggy; like it wasn't cooked all the way. Tastes like dough. Awful. Seems to get worse every time I go and that doesn't include the customer service or lack there of. Never had a friendly greeting. Always treated as if you're an inconvenience. I would not recommend this place to anyone. Too many other options. read more

A little pricy, but to be honest, one of the better quick options in town. Salads are made fresh, same with the sandwiches, and the options are rather wide, though I typically was a 1/2 sub, 1/2 salad person with a Roast Turkey tub and a Ceasar Salad with Ranch, sometimes getting a pop on the side. They make your food rather quick, the place has plenty of areas to sit and usually has the option of watching news on one screen or sports on the other, though no audio is present. Nice atmosphere, definitely a place to stop by for lunch on occasion if you want something freshly made. read more

I had the Steak Supreme and it was delicious. Very cheesy and the meat wasn't dried out at all. The crinkle cut fries were well done but delicious and crispy. I hope there isn't suppose to be something special with the fry sauce cause it wasn't that good to me. Although, I did use all that I had lol read more

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Whats the point of having alcohol beverages on your menu if nobody is old enough to serve it when you come in? Just drove over an hour for some good food and a cold beer just to get told nobody out of the 5 people woeking can serve me a cold brew! If it wasnt for the half decent food i would have whent else where! VERY DISAPPOINTED!!! read more

On our quest to try lots of new places the boyfriend and I stopped by for a quick sandwich before the fair. Overall, it was pretty good. The boyfriend got some meat lovers monstrosity. I call it a monstrosity only because it was stuffed full of meat. It's a good thing. Meat was well seasoned. It was a tad bit dry, but flavor and texture was right on. It needed some sort of sauce then it would have been perfection. I don't remember the fancy name of my sandwich. It was steak, mushrooms, and bell peppers. Again, the sandwich was dry. Just a bit of sauce and it would have been perfect. I also had the cheddar broccoli soup and let me tell you, it was amazing. Creamy and hot and rich. Full of cheddar flavor. They use real cheese. Found this out because I had the pleasure of finding a good chunk of cheese in my soup. We ordered a pound of fries to share. They were amazing. Perfectly cooked. Perfectly crispy and fresh. I was a little taken back by the price of everything. It was a bit more than I expect out of a simple sandwich place, but you can taste the quality. Another reason, besides the dry sandwiches I didn't give it 5 stars was because of one of the chefs. He must have been preparing for a hibachi chef position. Banging on his chefs tools every time he touched them. Overall, so good and I'll go back. read more

I stopped at this restaurant to get my son a healthy sandwich, and myself a yogurt next door at myfroyo . I'm very conscious of not dumping waste in the local environment, so when I go out to a fast food type restaurant, I always bring my own cup, to do a refill. I've been to many fast food restaurants that will just charge for the refill, and not supply the cup. So no waste of straws lids and cups to the environment, and they just keep the cup. 7-Eleven, gas station, Burger King subway I'm all charged up roughly $.99 for a refill. Bruchi's wouldn't do the refill, wouldn't charge for the small cup which is $1.30+ tax. They wanted me to take a large cup be charge for a large drink, and no customer service flexibility and understanding. Terrible customer service just think about before you go there. We all live on a planet that we must take care of, and I know one cup doesn't seem like a big deal, but if everyone's saved a recycle cup( plastic gulp, w/lid and straw). That would save if you work 5 cups a week 20 a month, and to an 280 cups, straws lids just in 1 year. Just like every vote counts, each person making a small change to make a huge impact read more