I was wandering around Spokane trying to find a non-big-chain restaurant and I stumbled on Bruchis. The person who took my order was great. I Ordered a classic 12" and took it back to my hotel. This wasn't a fancy dinner, but I literally wrote home about it. The meat was so flavorful, the onions so tender, and the exact amount of cheese to saturate but not make a goopy mess. I'm very happy with this place, even though I only tried one thing. read more

Been coming here for decades. Always the best meal. Can't get enough of it. They have Utah quality fry sauce which goes well on the cheesesteak and most definitely on the French fries. I recommend getting them extra crispy. My wife is always a fan of the chicken cheesesteak and tbh, it's a hard decision which meat I get when I order because they're both so good. I hope you enjoy this place as much as I always have. It was always my first meal back on my way home from deployment. Sadly we hit up Bruschis before we even got home. read more

Bruchi's - Pepper Steak Beef Cheesesteak - Cheesesteaks Near Me - Spokane, Washington

The new Bruchis on Regal is take-out only. The food came fast and the winder server was very nice. I found the beef sandwich very small for the price. most of all inedible. The small bread bun was soggy, almost like it was steamed. The beef and cheese did not taste like beef. Glad I did not spend more on other items on the menu. read more

Food was excellent. I will miss this particular location. One of my favorite hamburgers, and love the chicken supreme

Went for a walk through riverfront and wanted to get some food heading back home. Was craving a sub and this place is within great walking distance. The staff was welcoming and the restaurant was clean and tidy. I asked for a recommendation and the cashier said the Italian was a good choice, so I went with that. They did not take long, at most what I waited was 10 minutes. The portions were generous, the price was reasonable, and the food tastes great. I'll definitely be swinging by here again. read more

Bruchi's - Clean Dining if you choose to eat in-house - Cheesesteaks Near Me - Spokane, Washington

Food was delicious! The employees are so sweet and fun! The service was great and very helpful!!!

TERRIBLE CUSTOMER SERVICE!!!! Called half a dozen times to correct my order and they never bother to even pick up the phone! Ordered a 12" steak meat lover, extra onion, no Mayo, sub for chipotle Mayo/ranch and cheddar cheese. I got a steaming pile of crap! NOT what I ordered. Cold, it toasted or warmed up, literal crap! Wasted money on cold food and they won't even correct their mistakes. Save yourself the time and go elsewhere! read more

Bruchi's - Horrible playing and not what I ordered - Cheesesteaks Near Me - Spokane, Washington

we called in an order for pick up. everything was great, our sandwiches weren't soggy when we got back to the house, which was about 15 minutes away. there was no skimping on serving sizes, fries were done perfectly. the gentleman Inside was so kind, I had my kids in the car and he said he could bring it out to my car when it was finished. great food and service! read more

All the local popular restaurants were too busy so we stopped in to brooches and had the most tasty cheese steak and subs and salad! Very friendly staff and quick service. read more

First time here. Our friend recommended Bauchi's while in town. I had the Classic Philly Cheesesteak. My wife ordered the Pepper Steak sandwich. Both were delicious. Restaurant was clean. The staff friendly and helpful in ordering our food. Only thing I would suggest to Bruchi's, instead of frozen French fries, take it up a notch and make fresh steak fries to go with your delicious sandwiches. We have another layover here in Spokane next week. We'll be back to try another round of Bruchi's. read more

Food was good but customer service was terrible. There were no customers when I walked in and I only order one sub. The guy at the register acted as though my presence was a huge inconvenience and was very rude. Was having a good day until that point. Won't be back! read more

This place is a joke. Two weeks in a row, I attempted to place an online order for lunch for me and two other buddies. We ordered in advance so that it would be ready and we could eat right away upon arrival at the restaurant. So last week, I ordered at 10:30 and indicated a 11:30 pickup time. When I arrived at the restaurant with my buddies, I asked for my online order and they looked for a ticket, found it and preceeded to say they would make it now. I let the staff know that we did not have time to wait for them to cook the food and that they need to refund my money....without even so much as an attempt at an apology, the staffer said it's done...reminded. I thanked him and predicted to leave, no one ever attempted to make an apology, so I said, no need to apologize and the response from the staffer was, "Okay!" Unbelievable. So today, we decided to try again, i ordered online at 10:35 for a 11:30 pickup time. I then called to give them a heads up that i would be in at 11:30 to pickup my online order for 3 people. The staffer told me that the food was already cooked and bagged waiting for me!!!!! At 10:45!!!!! I told the syaffer that the pickup time is selected so they have the food prepared, hot and ready to each at the 11:30 time. I said i will not pay for food that was prepped nearly an hour before my arrival. We are talking hamburgers and fries, you want them while they are hot! Upon my arrival, the staffer handed me a bag of ice cold food and said, no, we did not make freah food for your order.​ I was shocked! I said, let me see if its still eatable, i opened one of the burgers and jt was dry and cold. The fries were cold as well. Inhabded the bag of food back to the staffer and asked for a refund. She told me she did not know how to issue a refund and the manager was out. I left the bag with her and said i would return later for a refund. I went next door to MOD pizza and due to their quick servicez was able to still have a lunch with my business. Later today, i received a phone call from a number i didn't recognize, it was the manager from Bruchi's downtown. I was walking into a meeting that i was running at that moment so is asked if i could call him back after my meeting. He responded with, i was calling to let you know that I will not be giving you a refund, so no need to call back. Needless to say, i was absolutely floored and shocked. I wont be eating at Bruchi's again and neither will my buddies. I wish i could give a zero star rating, the system does not allow it. read more

If you work close to Riverpark square and have a short lunch break and want a $10 sandwich that is always piping hot and made exactly the same way and maybe even brings back some childhood memories, good service and atmosphere, well then this is the place for you. I have been here maybe 10 times and it's been exactly the same (great) every time no exceptions. Go chicken supreme. read more

Just plain terrible, what else can I say? Customer service, food and cleanliness all substandard.

If I could leave zero stars I would. Ordered a 12" classic Philly, sandwich came out cold with hardly any meat or cheese on it. I took it up to the counter and told the workers who just brushed me off with a "well, we weigh the meat out for every sandwich" response. What I received was a SAD excuse for a $14 sandwich! So disappointed. read more

Food is good but the service is not. I like their sandwiches and their burgers are good. People tell me the salads are good too. Ironically their cheesesteaks are my least favorite item on the menu. Service is terrible though. I think they're probably way too busy a lot of the time. Result is you'll wait quite a while and if you order delivery they may not bring it at all. Their employees' attitudes generally suck too. So you've been warned. The food really is pretty good but you may have to put up with a lot to get it. read more

Still the worst. Thought I'd try again Customer service sucks at this location. Holy god. read more

Decided to try Bruchis for the first time on Friday 10/4/18. I ordered my sandwich in the morning for 12:15pm delivery. I have an email confirmation of the order and know you've delivered to my location to coworkers before. My order literally never showed up. I called the downtown location 8 times and the phone was busy or no one ever answered when it did ring. I have messaged through Facebook and posted twice asking for someone to address this. I need my money back ASAP. This is absolutely ridiculous. Order # 1246402 Update: Finally got a hold of a person and the manager was too busy to speak with me and told the guy on the phone to just process the refund without even hearing what happened. Even when he didn't know how to process the refund she didn't get on the phone. A refund isn't enough to keep me as a customer at this point. Very poor job handling a mix up by this manager. read more

OK now, I afford a lot of latitude for businesses delivering food downtown during lunch hour, but this is the 3rd time I've paid far more for a sandwich than I feel OK about. After almost an hour for delivery (again), the sandwich I was handed is barely warm, not to mention ultra-dry because they didn't include either of the sauces I ordered. I've stopped preemptively tipping their drivers before delivery actually arrives (yea, check their website, it's a real thing), because I've come to expect this - and not getting a tip before you've even done anything is no excuse for service like this. It's up to the business to earn their money, not to mention gratuities, and this kind of crap does not earn a driver a tip. I hate to slag a local legend like Bruchi's, but this location is apparently not worthy of the name. Of the half-dozen times I've ordered from them, one has been good, two have been less-than-good, and three have been so bad that I've wanted to write this review. Well, I'm not going to hold back any more - now I have to take an extra lunch break to go somewhere else. Guys, you'd best get your sh*t together before they pull your franchise license, but don't worry about me - I've learned my lesson about eating at this location. Thanks for nothing. read more

I think COVID brought customer service to a new low. However the two African American gals serving today were on point, made the best food, were really kind and made my day. I hope they get a raise and some love. read more

Ordered today, starving, let me say the food is exactly what I ordered and hot. Much appreciated. The attitude of the delivery person was NOT. First, he commented to MY BOSS "GOOD DIRECTIONS" because we have more than one suite, he had to walk his bike down two doors. He then added "your fries just came out of the fryer, I hope the're still hot". She was not impressed and neither am I. Reallly guy? Your job is to deliver the food, not adlib your two cents to the customer. Good food, service...may be a while before I order again. Too many options close by to deal with it. read more

Hey guys, I'm not one to complain, but I got time today. Today I skipped breakfast and was looking forward to my lunch. I was like I'm going to order Bruchi's. So I put in my order, stoked...45 minutes pass, I wonder if I'm getting stood up. This hasn't happened before. I call in, your system had been down or something and so are my feelings now. Someone on the phone finally finds my order and say they're gonna get that fixed and ready. They apologize, it takes some of the sting away but I'm still starving. 30 minutes later my meal gets here. It's colder than my ex-girlfriends heart. The meat drier than some elbows in the winter. The ultimate kicker? There's no cheese! How are you going to have "cheesesteaks" without the cheese? Now I usually tell people you got the meats and not Arby's. This situation makes me look like a liar. I'm all for forgiveness and don't learn from my mis-steaks so I'll probably be ordering again sometime soon. If you ever got rid of the Raspberry Seltzer it would be the final straw though. In conclusion, I know shit happens like the system being down, but I think you guys could've done a lot better. Sincerely, G read more

ordered a burger and fries from here, it took them about 45 minutes to prepare it so I went through two different door dash drivers. The burger and fries were both cold and all around average tasting. Maybe the food would've been better if I had gone in person, but the bun was soggy on the burger and all-around not great. read more

If I could give zero stars I would. Ordered sandwiches online for a client meeting with a promised Noon delivery time. Ended up having a lunch meeting without lunch. Stopped by the store after the meeting and the clerk told me they had been busy and there is nothing they can do. Horrible customer service. I will not be back. I can see from other reviews this is typical with them. I'd highly recommend ordering delivery somewhere else if you want your food on time (if you receive it all). Update: The owner responded (below) on 11/16, the same day I posted this review. I immediately followed-up to explain that while the missed delivery was unacceptable, I understand that we are all human and mistakes can be made. I stated that the way I was treated by the manager was inexcusable (and just checking in with her will not remedy this). And not answering your phone is not acceptable either. I pointed out that many reviews on Yelp and other sites show a recurring pattern. It is now December 5, and I have received no response. Clearly the initial response was just lip service, and the owner of this establishment does not care either. I will reiterate that I highly recommend ordering delivery somewhere else if you want your food on time (if you receive it all), especially if you are ordering in for a professional meeting. read more

I've had issues with the downtown Spokane Bruchi's location. I've overlooked the issues because I do like their burgers and fries. Last November, I placed an order at the counter. No one was ahead of me, but there were five behind me. All five got their orders before mine. A burger takes longer, but I know for certain that my burger was on the planar grill for 20 minutes, then on a plate for another five minutes. When I complained to the person who cooked it, she actually argued with me. I took the to-go meal and it was hockey puck with over-melted cheese. I called, complained to the manager, and got a refund. I haven't seen that cook there since that time. I did online orders for pick-up after that. They know me by name (I wonder why). Yesterday, I walked in to get my order. I did the normal thing - get a seat near the online-order pickup spot - and waited for my order. Turns out they'd put the burger in the delivery area and it sat there for ten minutes. I finally walked up to the designated online order position and asked about it. That manager knew exactly where it was (not in the online order area). She walked directly back to get it (she knows my name and saw me waiting for it, but it seems she chose to make me sit there and wait). She plopped the burger down on the counter sans fries. I asked, "Where's the rest of it?" She went to get the fries and disappeared for about four minutes. The fries were under-cooked...imagine that. I just feel like I've been treated differently because I voiced a valid complaint over the service and quality of the food...and probably got someone fired for arguing with a customer. This Bruchi's location has some really bad reviews and I've experienced firsthand what many others have complained about. $20-30 per week from me...now down to $0. I went to RR today and they put the Bruchi's jerks to shame with their level of service. read more

ordered a french dip, i did not realze she covered sauce/dip with just aluminum foil. It spilled all over the bag. By the time i got home, the bag was soaked. They also got order wrong twice.......nightmare read more

I literally joined yelp to leave this review. That's how bad it was. I'll never eat food from here again. Placed my one sandwich order online at 10:20 AM and requested delivery at 1pm. My office is less than 10 minutes away. At 1:25 I called and asked where my food was. They said any minute. At 1:50 I called again and asked where my food was. I said well just refund me and they said ok when he shows up send the food back. UM NO. Manager got on the phone and said if you want a refund, return the food. I explained again the fod wasn't here and if it showed up, I didn't see why they needed it back. After all, it's over an hour old now. About that time a woman from my office showed up and provided me the inedible food pictured below. The delivery driver gave her my food to deliver to me on the way up the elevator. . . I literally never saw his face to even return the food. WOW. I happened to still be on the phone with the manager when my coworker walked in with the "food". I told her you will give me a refund and she said ok whatever. It's been a full week (order placed on 11-4) and NO REFUND. Rather than call Brittany directly and tell her that she horrendously failed at her job, I figured I'd leave it here for the owner to see. Don't waste your money here!!! Wish pita pit was still there lol at least they showed up on time and everything was always perfect (they previously occupied this location) read more

Bruchi's - Inedible - Don't waste your time or money. - Cheesesteaks Near Me - Spokane, Washington

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This is a good place for a quick hot sandwich, a little small inside but typical of eateries downtown . Friendly staff. I recommend it, don't expect excellent food, but expect good food which will fill you up. read more

This place is it! They have the best salads, sandwiches, and burgers. Never got an order that I wasn't completely satisfied with. Also absolutely LOVE Aaron, he's very quick to deliver all my orders and his customer service is on point. read more

Disappointing - did the doordash for the gals at work today. No sauces came for the fries and the fries themselves were soggy and dripping grease. The cheesteak sandwich was ok, but when you're looking forward to crispy fries and a nice chipotle sauce to dip them in and get neither, just disappointing. Might order a sandwich again, but definitely not fries. read more

Normally I love this place, but today they couldn't follow the directions on the order request (it's printed on my receipt though). Asked for NO onions - got them anyway. Asked for LIGHT lettuce - way too much. Fries were soggy & semi-cold. I know delivering by bike can't be easy, but still, they've done much better in the past. read more

There is something I really like about Bruchi's sandwiches. They are hot and delicious and decently priced. This location however took a very long time preparing the food. With no one in line my food took almost 20 minutes to prepare which is outrageous for this type of establishment. I have eaten at other Bruchi's locations and I have never received slow service like this. If you like a great steak or chicken sandwich then this is the place to go but If your in a hurry then choose another option. read more

Food looks decent but staff is not knowledgeable about food allergies. Cashiers are clueless and cannot answer questions. Highly NOT recommended for those with gluten sensitivities/allergies as they make everything in a tiny work station, use the same tongs to flip meat as they do to handle bread, and put meats and breads in the same place on the stove. Also not a good place if you cannot eat certain meats as all the meats are being cooked on the same space. read more

To start off I would like to give it a zero but don't have option. The customer service is horrendous. The food was delivered by Door Dash and it was sloppy and cold. It was dripping all over the bag and they forgot some of our order. When we called the store they were argumentative implying they surely hadn't forgotten anything and tried to blame Door Dash for the issues. In the end there was no resolution and we ended up hanging up on them. read more

Poor food, poor customer service, poor delivery. I ordered online; 2 sandwiches, 1 with no cheese. The food came on time, but one sandwich was wrong (came with cheese and my co-worker couldn't eat it). Since it was already paid for, we called to have them re-make the sandwich and re-deliver. After waiting 45 minutes, there was still no delivery! I called to cancel the order and get a refund for the 1 sandwich, and the manager wouldn't speak to me. The employee said she was too busy making sandwiches and that it took a long time for a refund because they had to get my card number again, etc. I called back at 1:30 pm, spoke with the manager, she said "Sorry" and pressed a button to refund, all in about 15 seconds. 1. Didn't get order correct. 2. Didn't re-deliver sandwich when asked. 3. Lied to me about the refund process to get me off the phone during their lunch rush (I would think since they already took my money though, I am just as important as other customers at this point.) 4. Didn't even care why they were refunding the money. They didn't ask for details on what went wrong, which a business usually does when they screw up. Typically a place would want to know they could improve the experience for their customer so they wouldn't make the same mistake again. They suck. Will never order delivery or eat at this store again. read more

There was very fast service. I ordered the infamous cheesesteak sandwich . The bread was fresh but was not warmed. There was more bread than meat. I would have liked a lot more cheese on a CHEESEsteak. It wasnt very flavorful. I am from out of state, probably will not be back :/ read more

If I could give zero stars I would. This place often delivers late, delivers the incorrect order or doesn't show up at all. My lunch arrived 30 minutes late today and the sandwich was a complete mess. I will just choose jimmy johns next time! They are so fast l and actually accurate read more

They couldn't place my order correctly, id ask for one thing and he'd say and ring up another thing and when I actually got my order they forgot to make the frys with it after it had already been about 10 minutes waiting for the burger. The environment just wasnt welcoming at alI, feeling rushed, people behind the kitchen that had no uniforms on and just looked like random people, co workers yelling asking where others are, I usually love Bruchi's but this one they did not seem like they had it together at all. read more

I have never seen such poor customer service in my life of ever eating at any fast food restaurant by far! The little short long dark haired gal there was rude and inconsiderate! She was arguing with her employees right in front of my husband and I and then turned around and rudely asked us " Do you know what you want"? And the. Continued to roll her eyes! Man get it together! Never again! read more

They would have got 5 stars, but when I tried to order online, the system wouldn't let the order go through. I had to call to place my order. When it arrived, the order was missing an order of fries and the other fries were cold. Granted, it's 38 degrees out, but they need to invest in something like the pizza places have to keep all the food hot. Kind of sad that the second order of fries did not show up. read more