I was in the Glastonbury area this morning and wanted a quick fresh bagel so I stopped at the closest and ordered one cut to go but not toasted. I love fresh doughy bagels especially when hen they are still hot out of the water. I got the honey walnut cream cheese spread so I can do my own along with the fact that they charge too much for it to be on it. Also I was charged an extra .30 cents for an egg bagel. It's definitely not a speciality bagel like they have and I didn't see a price of it to be extra. It's been while since the he last time I've stopped in and won't be rushing to go anytime soon. There were 3 workers behind the counter where the bagels are located and fighting to get an order to keep busy. It seemed clean though and everything was stocked up. read more

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Ordered a sandwich. Requested bagel toasted dark and it cut in half. Light spread on cream cheese. Not sure if it was Opposite Day but none of what I asked was done. For an $8 sandwich I expect the order to be followed. Bagel was barely toasted, more cream cheese than asked for and it wasn't completely cut. I had to rip it in half which in turn ruined part of the sandwich. Take an order and follow it please. This place needs some serious training on following a bagel order, really? read more

I entered the location and was told that someone would take my order. There were 5 people filling to go orders for drive thru & for pickups. No one took my order so I spoke up and said I'd like to order a bagel and something to drink. Finally the man at the cashier area took my order. He made my iced coffee and I stood there for another 5 10 minutes waiting on my toasted bagel with cream cheese. I went over to a different area and my bagel had been sitting there and none of the Bruegger's workers ever stated that. This is a very disorganized location who does NOT cater to customers coming into the store. It is sad that they are more concerns about their to go business then the humans who want to buy in person. read more

Bruegger's Bagels - Iced coffee - Bagels Near Me - Glastonbury, Connecticut

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This picture shows how busy it was while I waited nearly an hour for an order that I had ordered 30 minutes before I arrived using the app. Not sure why I thought the service would be better since my review four years ago, but I'm convinced that my opinion then of never coming back here was the right one. Bruegger's has such great potential. The bagels are pretty good and the lox tastes fresh but no matter how many chances I give them they cannot get their act together. The staff is certainly nice enough and the now reopened seating area is inviting enough, but even with an empty store they just can't seem to get things organized. The only other nearby bagel shop has an extremely high price point and equally slow service, but the food is better. They win by default but I will not go there often and pay for a bagel and coffee I would pay for a decent dinner at another restaurant. But Bruegger simply cannot win my patronage when they keep me waiting for a simple order placed on the app, which should have been ready just before I arrived. Oh well, after all service cannot be counted on these days anyway. Addendum: Scott, the district manager, contacted me after my review four years ago: " It takes presence and an ability act on opportunities to make that HOPE a PLAN- So I plan on running into you there. Please call me even an hour or two before your next visit. Id love to have coffee & a bagel with you- or treat you to a dozen and a tub of our cream cheese to take home with you on me. I hope that this offer of apology is accepted.. I believe in our people there- but I also believe we failed you big time on your last visit. I want to make this right for you - and other guests who may share your sentiment." Sadly, I reached out four times with no response and gave up. It is nice to see management respond on reviews that show a poor experience, but Bruegger has already shown me that they don't follow through so I have to assume that it is only there to serve as a rebuttal to my review and not a sincere wish to correct the issue. I have no intention of wasting more time filling out a form. read more

Bruegger's Bagels - Ordered on the app and food was not ready when I arrived. It is certainly not because they're too busy. - Bagels Near Me - Glastonbury, Connecticut

Quick and easy, fast service and tasty. Nothing fancy and real crowded but does the trick read more

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We had a great experience here! The service was great, quick and the food was excellent! We would 100% return! Special shoutout to Anthony at the register! read more

Bruegger's Bagels - mmm yummy bagel - Bagels Near Me - Glastonbury, Connecticut

I ordered 2 dozen bagels on their app before 9am and requested the order to be ready at 1pm. My order was accepted and I have email confirmation. When I arrived to pick up my order, I was told that my order was not ready and that they close in 45 minutes so they are unable to complete this order today and was told to come back tomorrow. As I drove away I decided it wasn't worth to come back for the order because of the travel distance & time involved. I try to call to cancel and get a refund, but as usual they never answer the phone at this location. I guess I will ask for a chargeback from my credit card company. Although I have been patronizing this business for10 years I will never go back. read more

From an accuracy standpoint service is inconsistent. Sometimes the order is correct. Other times... no. Wrong bagel selected, extra tomato when I asked for no tomatoes. Maybe they noticed I needed vitamin C or antioxidants. If that's the case thanks but I really hate tomatoes. Interestingly my order is usually wrong when I tip however, the food is always good and the team is always friendly. read more

They did make good on a credit due to the mistakes that were made. The effort to fix the issue seemed to be there.

We had family come into town and breakfast was needed so a bunch of bagels were needed, not just a dozen of the same kind but 9 of the gourmet. I couldn't just buy the 9 so I added 3 plain to finish out the order. I looked at the receipt and mentioned it didn't have the Plain bagels listed, the person behind they are in the box. We get home everyone got their bagel and throughly enjoyed each them but no Plain bagels. read more

Lucky for this place that they have a decent bagel sandwich and a drive thru...the service could not be worse. It is consistently poor with wait times you cannot believe. The staff is inefficient and entitled-asking for tips in the drive thru when you've waited 25 mins (yes --in the drive thru!!!) for your sandwich. Someone please open up the same business and do it right- it would not be hard to absorb all their customers. read more

Seriously the best bagel i've had in a while. Staff is super fast and always friendly. I also do doordash and they are excellent at communication and getting the order done fast. Seating area is cozy and well lit. Will be returning again soon! read more

Really sad to see where the store has fallen to - not surprised the store is relatively empty. Ridiculous to pay $4.50 for an ok bagel with cream cheese. read more

Everything is just consistently slow when you come here to pick up your order. Online ordering is slow, the drive thru is always at a dead stop. I understand I come here at a busy time (6:30am) but sometimes it is just unacceptably slow. It's like you're lucky I already paid slow. It's also like you're lucky there's giant pot holes in your drive thru preventing me from speeding off slow. Yes there is actuallu a couple giant pot holes right in front of the drive thru menu. I started to feel bad for everyone, I'm not even mad at the staff because they look like they're working hard but they need help, a better system, something is wrong here. It's hilarious like EVERY SINGLE TIME I go in the drive thru line I watch at least 3-4 cars just leave because they can't wait anymore. I placed an online order at 6:50am, it says 10-15 it will be ready. I pull up to the drive thru and it's at a complete dead stop. I wait in this line to inform the staff via their drive thru microphone that I have a pick up order for Ian. It's been more than 25 minutes so I decide to say forget waiting in line, there is only a line going up to the ordering microphone but not the actual drive up window. I already ordered, I already paid, let me just drive up to the window and pick it up. Keep in mind it's been almost 30 minutes since I placed the order. I get up there, it took about 5-10 minutes for them to notice someone at the window because they are just being overwhelmed in there. They finally get to the window to tell me my order is still being worked on. Yo. They're so lucky this stuff tastes good. The bagels are always good, the Siracha Honey Sunrise is always a banger. Even their Smokehouse Brisket Sandwich was good. Juicy, cheesey, well seasoned, it's really good. But come on. To see this many people speed off without food everytime I come here and for myself to be a victim of going 30 minutes over the 10-15 minute time frame of my order being ready, somethings wrong. 45-50 minutes for a sloppy a** sandwich (yeah they rushed this one as you can see in my latest picture) and a toasted bagel with just plain cream cheese. Come on. The pot holes are just the nail in the coffin for me. read more

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Ordered 3 bagels ... in a bag ... just plain ... not toasted ... nothing sliced ... Took 13 minutes to receive my order ... Un effen acceptable !!! On the plus side the bagels were 1/2 way decent read more

Inside is clean, really no sitting since Covid. We ordered 3 bagels. 1 plain with plain CC, smokehouse brisket with egg and an everything bagel with jalapeño CC. Overall decent. Not the best but for quick breakfast on the road. Can't complain. Service is good. They use to cut ever bagel in half and now they no longer do. read more

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Ordered 2 ham, cheese, and egg sandwiches on a bagel. There were 2 pieces of ham on each that you could literally see through (like the kind that you get from a deli when you say extra thin). On one, someone must have spilled pepper on the grill...as you can see. Not edible. read more

Bruegger's Bagels - Some egg to go along with the stuck on black pepper. - Bagels Near Me - Glastonbury, Connecticut

Absolutely horrific service. You can't select bagel types on the app for a half or dozen bagels so the only option is to order in store. The last two Sunday's I've waited 20 minutes for a half dozen bagels. The staff is working hard but the drive through orders are the priority. The app needs work. For those that simply want bagels to go there should be a self service option in store with a self pay kiosk. They have the space for it. read more

I try to support local restaurants more than chains, but being in Glastonbury and on short notice during breakfast time, Bruegger's made sense. The drive-thru line was pretty long for a Saturday around 10AM and they were out of A LOT of bagels. I opted for a cinnamon raisin with cream cheese + bacon and didn't think the bacon was very crispy. The bagel was also pretty over done (should have asked for it lightly toasted). Overall, it wasn't bad for what we needed and the staff was super nice, especially for it being so busy!! They offered a treat to our dog who was in the back seat waiting patiently! read more

Bruegger's Bagels - cinnamon raisin with strawberry cream cheese + bacon - Bagels Near Me - Glastonbury, Connecticut

Once was the best bagels around hands down! I don't know about the other locations but the one on main st Glastonbury has gone way downhill, the last few years. The bagels are not even made the same. The last few times including today the bagels are under cooked and weird shaped from either not being fully cooked or maybe the recipes have changed. Toppings used to be plentiful now barely any on top. You can get this same type of bagel at the donut shop DD. read more

The town so needs a better bagel place. Please! A huge plop of cream cheese on corner of one side with ingredients all piled up on top in the corner. read more

Bruegger's Bagels - Bagels Near Me - Glastonbury, Connecticut

I love Bruegger's! Not sure what the negative reviews are all about. This has always been my favorite bagel shop in Glastonbury! Definitely recommend going here. read more

I've never had a bad experience at Bruegger's. The drive thru is never a long wait. Excellent bagels and superb service.

The service was so bad! The people were so rude and incompetent. We asked for egg sandwiches with thin bagels, they were not thin. We asked for no spread and they put it on. Our cheese was not melted. They would not top off our iced coffee when we didn't need room for cream. The workers were not polite and had no smiles on their faces. When we FINALLY got our order, the lady basically threw it at us. We will never go back and suggest the same for everyone else. read more

Great bagels. Try the egg sausage and cheese on a jalapeño and cheese bagel. It is awesome.

Went through the drive-thru early on a Sunday morning. There was a line and it was slow going. We got two coffees, a sriracha bagel sandwich and a toasted rosemary -olive oil bagel with veggie cream cheese. All was delicious and worth the value paid. Definitely would have been quicker to go inside but no complaints. Bruegger's bagel always just fast so yummy!!!! read more

Absolutely gross bagels with no consistency. Went there late morning so there were still a lot of bagels left. Surprised that I was given such misfit ones. The cost to make these for them is pennies so I'm not sure why they wouldn't discard these. Will never go back. read more

Bruegger's Bagels - Plain Bagels - Bagels Near Me - Glastonbury, Connecticut

In all the time I lived in the state of Connecticut I never got to try Bruegger's Bagels. I've heard good things and when I drove passed one last weekend while looking for something to eat I figured, hey, why not try this place now? I went through the drive through at around 9AM and couldn't pass on up the chance to try the Herby Turkey which was basically turkey, garlic cream cheese, lettuce, red onions, some kind of tomato spread, and a nice sesame bagel to wrap it all up. I was a little hesitant because of the cream cheese but once I took my first bite out of this sandwich I was sold! The turkey was fantastic, the spread was fantastic, and the same can be said about the bagel that it was all in. My first trip to Bruegger's was a total success and I will definitely be coming back the next time I'm in Glastonbury! read more

Bruegger's Bagels - TURKEY IN THE MORNING! - Bagels Near Me - Glastonbury, Connecticut

Place is dirty, staff is rude and quality of bagels are so inconsistent. This place was closed for 2 months by health department. Beware

Horrrible service waited for 40 minutes and had to cancel my order because I had to leave. Ambiance is nice never had a chance to taste the food. read more

This location is a little awkward; no one is quite sure where to order or who has already ordered. A little bit of signage would be helpful. At 10:30, they didn't have all the bread for sandwiches available yet, but they gave me my tarragon chicken sandwich on a wheat bagel, which I think is better! Sandwich (~$6.40 with tax) was good. Chicken salad was good on the chicken quantity but could have been less creamy. Flavor was good. read more

Bruegger's Bagels - Chicken tarragon sandwich on a wheat bagel - Bagels Near Me - Glastonbury, Connecticut

Mine and others only problem here is that they NEVER answer the phone. I sat inside and when the phone rang many of the staff would Yell "don't answer the phone ." Perhaps their success went straight to their heads ! read more

Terrible service, blonde girl was rude, stood at the register for 10min and had to flag someone down to ring me out.

So I've had many good experiences with the Glastonbury location. A few bad ones including a batch of mangled and rock hard cinnamon raisin ones. But today New Year's Day 2024 at 1:20 I walked in ad was informed they only had a few pumpernickel bagels left and they wouldn't be baking anymore. I assume they didn't run out of the other 12 or so varieties just before I walked in. There were 4 groups of customers in the line waiting and 8 cars outside in line at the drive thru. There was a lack of judgement on the needs of the businesses volume this day. I drive 15 minutes each way to get here. Today was a waste. Message for the staff about why people don't tip, (I ALWAYS HAD), but tipping is a thank you for good service. So for today debacle, compensate me with a free doz on Bruegger's, or tell me you understand why I should no longer tip. read more

Update 4/3/14...Even though I had issues with this visit the company has great follow up. Corporate contacted me and then had Manager contact me immediately to resolve issues and to ensure that situations like this don't happen again. Come on how hard is to make an Herby Turkey Sandwich it's been on the menu for ages. First hubby goes and gets 2 Herby Turkey sandwiches. Comes home hands me mine.....they put everything on but the Turkey...come on it can't be an Herby Turkey without turkey!! They put Turkey on my husband's. So he goes back...this time the manager makes it. And hubby comes home I open my sandwich it has Muenster cheese on it!! Mind you I like muenster but its not supposed to come on that sandwich!!! And this time the Manager made it wrong and forgot the Sun dried Tomato Spread!!! Know your products.....I ate it only cause we weren't driving back there a Third time! read more

Took over 30 minutes to make my food, then forgot to put onion on one of the 2 smoked salmon bagels, didn't toast the bagels as they were ordered. They didnt have the 5 cheese bagel i paid extra for and offered me a lower cost bagel in its place with no offer for the difference in cost. Place wasn't even that busy at the time. It was noon. Low effort employees tried to make up for the multiple errors and delay with a free cookie. read more

Don't understand the review rating for Brueggers. The service was quick and excellent customer service. Oh, and the bagels delicious!!!

Since moving from NJ to CT, I've been on the hunt for a decent bagel shop. I saw mixed reviews here so I thought why not try it out. My girlfriend and I were originally going to order on the app but once we saw that they had a drive through, we thought we could just roll up. Not only was the line to the street, but the line moves like a slug. I noticed people inside waiting for a bit as well so we just waited in the line. Ordered our food and the staff were friendly. It took about 20-25 minutes to get to the window to get our food. Had to wait a few more minutes for the actual food. Bagels weren't terrible but way too pricey. The hash browns that were "double cooked" were gross and super mushy. Coffee was decent but wouldn't go back solely due to the wait. read more

Hand for reference of size (and no I don't have a giant hand the bagel is just that small) this is supposed to be a "cheesy hash brown" bagel. Paid $5 for this so disappointed. It tastes like a ball of dough thrown in the oven. My last few visits here have been pretty bad as far as the quality and this will probably be my last read more

Bruegger's Bagels - Bagels Near Me - Glastonbury, Connecticut

I like the food here. My family gets a dozen bagels here every few month as a special weekend treat. Lately though the service has really fallen off. I just went there this morning, hopging to get a quick bagel sandwich. I went inside and listened to the workers tease each other flirtatiously. Some were clearly busy with online or drive-though orders, but others were clearly not. After 2-3 minutes go by nobody had said anything to me - not "be right with you", not "just a minute", and not "welcome". So I figured I was not welcome and left. I didn't want to be the old man demanding service. Can't review the food today, I guess. read more