This is an amendment to my previous review. I changed my 1 star to 5 star due to excellent customer service and business practice. Even though I had a complaint, they listened, appreciated my review and credited my account for the purchase in question. This was the first time I had a Bruegers complaint so I'm glad it was resolved. Thank you! Picked up breakfast today. It was clearly not made with care. I realize Bruegers is not high-end cuisine, but laying this huge piece of onion in the sandwich makes it very unappealing. The sandwich was otherwise tasty and it was done in time. read more

Bruegger's Bagels - Breakfast bagels with onion. :( - Breakfast & Brunch Near Me - Maple Grove, Minnesota

Service was efficient and friendly, but the product really didn't deliver on the expectations. I ordered a Plain Bagel with Strawberry Cream Cheese. The bagel had Asiago seasoning particles in it, and was very doughy and not baked thoroughly. Unfortunately this was even after ordering it toasted which should have helped. They also really skimped on the cream cheese. I would really recommend the Annapolis Lane location over this one, but unfortunately they're closed due to parking lot construction. read more

Bruegger's Bagels - Asiago particles. - Breakfast & Brunch Near Me - Maple Grove, Minnesota

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Restaurant run by children. Girls at cash register do a great job. Jokers behind the counter move at snails pace and don't watch if they skip people in order. I had to wait twenty minutes for a sandwich while the bushy haired kid was screwing around with the food prep. Manager and owner need to get a handle on the operation before they lose loyal customers. read more

Worked from this location for a few hours on a Thursday morning. While the tables were a bit dirty, the staff was polite and pleasant. I ordered a Berry White Mocha and a Sausage Egg and Cheese on an Asiago Parmesan bagel. The food and drink were exactly what I anticipated. The space felt like a small town coffee shop while I took video calls on my laptop, meaning it wasn't excessively noisy outside of the sound of the espresso machine. read more

Bruegger's Bagels - Sausage Egg and Cheese Bagel - Breakfast & Brunch Near Me - Maple Grove, Minnesota

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I hate, hate, hate this place. Incompetent manager, constantly understaffed and slow as hell. Every single time. Worst Brueggers in the twin cities by far. read more

We stopped in to grab a coffee on Saturday morning. It was insanely busy with about a 20 minute wait for food..but only a five min wait for coffee. They were clearly short staffed but trying their hardest. The drinks were made perfectly. I had a cold press with white chocolate and they took the time to mix in the white chocolate. Overall, it was good but I wound my go here if I was in a hurry. read more

Bruegger's Bagels - Inside/menu - Breakfast & Brunch Near Me - Maple Grove, Minnesota

drive thru @6:30am on 8/14/25 drive thru speaker not working- could not hear them speak as well as on a busy street ordered sandwich & hot mocha drink after waiting at the window several minutes pd and then waited additional 10 min to be asked what I ordered. waited again was then given my sandwich and was told coffee was coming up waited again to only be asked why I was waiting said coffee- was told I did not order any and could go around thru the drive thru again to order (a line was forming several deep already behind me) asked if I could order/pay now she took payment I waited again and when finally given drink I was late for work and when I opened what I got sandwich was cold, and I received a blk coffee with steamed milk was not what I ordered. never go there again read more

All the staff are always so kind to me. I have never had any issues with my food and the staff are very hard working. The guy that works the drive thru always makes my day. read more

This is going to be a rough review. My profile will show that isn't the norm. I've been here countless times and at one point we had a couple Bruegers Bagels in the city. Now there is one .... and post pandemic it has been so painful. Consistent staff shortages, constant mess ups and mix ups with orders and when you are drive a through only establishment (which they have a great dining area and patio, it's just not been open a lot) you have to kill it in the drive through or people won't come back. I truly hope they turn it around, this is my families favorite place for bagels. Brutal .... Just home and was shorted bagels .... read more

Bruegger's Bagels - Breakfast & Brunch Near Me - Maple Grove, Minnesota

The service was ok however the staff like to scratch their heads which grosses me out. The smoke salmon and Vermont-bagel sandwiches were good. Ordered two coffees. The latte was made with a flavor I did not like or order. I ordered thru the drive up and once I tasted it I didn't want to drive back to fix it. The machine requires a tip which seems unprofessional to me. The place inside is messy. Not interested in spending over 30 dollars for two sandwiches and two medium coffees and then a required tip for fast food. No thanks read more

Can someone take over Bruegger's and create an assembly line that is actually efficient? The people are so nice but each person is running around working one item at a time. I'm on 25 minutes waiting on 2 egg sandwiches read more

First time trying Bruegger's Bagels and it tastes great! When I came in to pick up my order the workers are very friendly and polite and my order came in a timely manner! It's very spacious inside with lots of seating and they have lots of choices of bagels and different cream cheeses and even bagel sandwiches as well! I enjoyed my bagel very much tasted very delicious! read more

Bruegger's Bagels - Five- cheese bagel with garlic herb cream cheese - Breakfast & Brunch Near Me - Maple Grove, Minnesota

Went for lunch - restaurant completely filthy! Bathroom so awful - no toilet paper and dirty dirty dirty! Bagels completely raw and gross. I asked if they would remake it. Second bagel also raw not even a little brown on the outside. I threw it away. What happened to this place? read more

I didn't realize caribou closed but by the time I got in the drive through it felt like it was too late. I ordered the vanilla cold brew and it was not good. It was very watered down and felt like it came from a can. And the cup it came in felt really cheap. read more

Get the drive thru lady a new job! She acts and looks so miserable at the window and simply has no customer service skills. This location has also given me 2 raw bagels:/ read more

Please don't stop here. I'm here now and I'm making this review outside my car. For one, I ordered a bagel with just egg and cheese and they decided to put pork in it. I didn't even go back to complain because the hostess was giving me attitude and was just rude. while ordering. I think in here they have something against black people. F this place!!!!!! Spend your money where it's valued! read more

Bruegger's Bagels - Breakfast & Brunch Near Me - Maple Grove, Minnesota

Greedy corporate didn't plan out this design properly. The kitchen size and staffing can't keep up with drive through orders as well as in-store patrons. They just figured drive thru = more money for us and if the customer has to wait they will wait. 15-25 min wait for a bagel on the weekend mornings which is when people go buy breakfast. read more

This used to have Caribou up until very recently, I went through the drive thru and asked for my usual, and the girl working was very rude and kept telling me to "look at the menu" when I asked about the recent changes. Whenever I order a sandwich, it's normally partially cold. Bagels are delicious. read more

I stop through here occasionally, no complaints. Not sure what all the long line comments are about. I usually hit the drive thru and don't think it's any better or worse than other coffee shops. Bagels are good, breakfast sandwiches are good, I like all the options more than anything. Caribou coffee is, well it's Caribou coffee. Solid 3 stars from my experience. I'll come back and grab a couple sammiches with some bagels and coffee! read more

Tried this location yesterday again, went thru the drive thru. Received the wrong order. I ordered a bagel and cream cheese. I received some sort of sandwhich with egg, bacon and an extreme amount of cream cheese on an everything bagel. I will not be back to this location. read more

This place remains a disaster. Received the wrong order again this morning for the umpteenth time. Lady serving me at the counter (drive in was closed yet again) had air buds in, didn't say thank you, and clearly couldn't be bothered to ensure my order was accurate. I come here purely out of convenience, and no longer will. I can't believe this place remains in business; very poorly managed. read more

worst ran establishment in the twin cities area. Please learn how to operate. Workers just close when they want, does not match online hours. workers cars park in the drive through when it's busy so they don't have todo as much work. read more

How does this place have a two star rating? If you have an hour to kill in the drive thru and are happy with terrible service and mediocre food then this place is for you. read more

The store is big however the inside seating is still closed. There were a ton of employees but I had to eat in my car because it was cold outside. I feel like people would be more likely to tip if they could sit down and enjoy their meal. read more

I have gone to this Brueggers bagel for a long time, simply because it is convenient and has a drive thru. I never used to have issues with my food, but about a year ago it seemed like every other time I went my order was wrong. I've never said anything until now. Today I went back and after I got my food in the drive thru I pulled it out to make sure it was right (it's frustrating to get to work and find my breakfast sandwich is missing egg, or cheese, etc) the girl Working the drive thru sat and watched me and opened the window and asked if everything was okay. I said yes, my order was wrong the last two times I was here so making sure it's right. She angrily said 'people make mistakes' and slammed the door shut. I get to work and guess what, my order didn't have what I asked for ‍ I will not be going back to this brueggers, it's ridiculous how much my order has been messed up and now to have the staff be rude because I check it before driving away, and it was wrong AGAIN lol what a joke. read more

Was staying at the hotel nearby and walked here on a Friday afternoon. Bruegger's is well-known in my hometown - it had been a long time since I had it and used to love their bagels so I had to drop in. I ordered the smoked salmon - I wasn't expecting much based on the reviews but I really enjoyed this, the first 3/4 at least. The bagel itself was good. It had a solid portion of salmon with a good balance of cream cheese. Where they lost me is that 1/4 of it sadly had no salmon at all - I wish they portioned it out correctly to spread across the full bagel. I tried to go the next morning to grab a couple of bagels on the go but they only had drive-thru open so I was SOL since I walked from the hotel. I'm glad I got my Bruegger's fix; I would likely return. read more

Haven't been inside since they redid the interior and it looks very nice! Nice staff, but they lost our order and we had to wait quite a bit. All things aside can't complain and would come again! read more

I think this comes down to personal preference but I do not like Bruegger's. Or Caribou for that matter. I'll start with the Caribou Coffee options. How the heck do they make it so sweet? I can hardly even get through my drink. There were two times when I had to bring the drink back home and add black coffee to my drink. I feel like I really want to like their breakfast bagel sandwich options. And I really did love the fact that they had drive-thru for convenience. But let me tell ya, this is not a driving and eating kind of food (though, yes I know I probably shouldn't be eating and driving in the first place). It is so greasy and unpleasant to hold. But again, for quick service and convenience, this is it. read more

I always appreciate a Breve from Caribou. Staff is friendly and prompt. Consistent quality BUT HOW WOKE U R? Who in Caribou Corporate is the Faucian? Is Caribou's air filter that bad? Does legal think this is an appropriate risk posture? Too bad for the employees who have to stare at an empty dining room. #clownshowatcorporate read more

Made the mistake of trying this location again today. After waiting in the long drive-thru line, I placed my order. The person taking my order did not have it correct, When I pulled up to the window, I had to explain three times what the order was supposed to be. ... They supposedly corrected it, and remade the order, while everyone else in the line waited. ... When I got home, I discovered that they STILL screwed up the order! Two bagels that were supposed to be toasted, but more likely microwaved. A bagel sandwich that was not only the wrong sandwich from the one ordered, but did not have all the ingredients for the sandwich it was supposed to be. ... At the bottom of the bag, a few napkins, as well as the hopes and aspirations of anyone who finds themselves employed there. It may be better if they closed this location, and turned it into something more profitable, and useful to humanity. They should consider converting it to a Blockbuster Video, or a Radio Shack? read more

I just moved to the neighborhood and went to Bruegger's on a weekday. They were fast and the bagels and coffee were great. The bagel had a proper amount of cream cheese and was warm. Coming on a weekend was a total different story and was hectic. I waited in line for 40 minutes and the way the drive through line is set up you can't leave if the line is taking too long, you're stuck. The employees were nice enough but the bagels were not good. My bagel was completely different from when I had it on a weekday. There was barely any cream cheese at all on it and was a hard bagel. The other bagel I bought was raw and flat and inedible. I'll only go on the weekdays from now on. read more

Bruegger's Bagels - Breakfast & Brunch Near Me - Maple Grove, Minnesota

Sorry to say I wanted to try one of their new sandwiches but they were out of the everything bagel that day.

Stale bagels; brittle as chalk. I stopped at about 11:30 on a Saturday morning, assuming that the bagels would be at least reasonably fresh. They were not. I bought a half dozen. Leathery outside and crumbling insides roughly the consistency of packing peanuts. They were obviously trying to pass off yesterday's bagels as today's bagels. The management of this kitchen is lacking- production of fresh bagels is why I like Bruegger's, and that's what I was hoping to find. Disappointing experience. read more

Have an hour to burn? Go through this drive though. Want whipped cream? Don't go here to a COFFEE SHOP because they won't have it. Not just once but multiple times. Keep giving it a chance but this is the final chance. Done with this place. read more

Pretty good bagels, drive through line can be long though. Workers are nice and helpful

2nd time in a month I came for a coffee and they weren't serving ANY coffee. Also you get stuck in their drive thru line. Will never waste my time again. read more

This Brueggers Bagels serves Caribou Coffee (full menu). I was confused at first when I looked on the map and saw that there was a Caribou Coffee at this address but when I walked up I saw no indication that there was Caribou Coffee inside. However, once I actually walked in I saw it on the menu. I decided to order a caramel chocolate truffle latte (one of their seasonal drinks) plus the veggie bagel ("Leonardo da Veggie"). The drink and food were both good and the wait was pretty short (although it was sort of off-hours/ late lunch timing). I have no complaints so I feel like it deserves a better rating that what it currently has. read more

Bruegger's Bagels - Caribou Coffee drink menu inside the Brueggers Bagels - Breakfast & Brunch Near Me - Maple Grove, Minnesota

You can never go wrong with bruegger's! My fav lunch sandwich is the herby turkey. The sun ripened tomato paste and garden herb cream cheese work well together with a generous amount of deli cut turkey, a lettuce leaf, red onion slivers, on a sesame seed bagel. It comes with a pickle on the side too. This has been my fav sandwich since 1999! I also get the campfire mocha, blended and sea salt chips. This is the ultimate lunch! I also am quite fond of the salmon sandwich on an everything bagel. Mmm read more

Bruegger's Bagels - Herby turkey and campfire mocha, blended. - Breakfast & Brunch Near Me - Maple Grove, Minnesota

We orders 3 breakfast bagels with egg and when we got home all three did not have any egg on them. How can you order breakfast sandwiches and not put any eggs on them. Will not go there again. read more

Bruegger's Bagels - We ordered 3 breakfast bagels with egg. All three came without egg. - Breakfast & Brunch Near Me - Maple Grove, Minnesota

Update: has not improved one bit! Even slow inside. Go elsewhere. Drive through lane is so slow. I've never had a speedy experience here. If there are two cars in front of you, expect a ten minute wait. And there's no way out of line once you are in it so get comfortable! Staff is friendly and smoked salmon on everything bagel is yum so I keep coming back to wait in that god awful read more