Took over 30 minutes in line with one 3 people in front of me. Hot fudge Sunday had about a tablespoon of fudge. Small was same size as kiddy cone. read more

Looking for some good hand scoop ice cream , I have a good recommendation and it's Bruster's Real Ice cream a small stand alone shop near a shopping center. The service is fast a the waffle cone is packed with some of the best ice cream in area. I have been back many times and never been disappointed. read more

Bruster's Real Ice Cream - Two scoops of ice cream Oreo and Butter Pecan the other was Strawberry with Mango. - Ice Cream & Frozen Yogurt Near Me - Mechanicsville, Virginia

0/10 sevice pulled up to the drive thru and little kids playing and joking got there 2 minutes before closing and would not take our order DONT go here read more

Sweet tooth craving? Check! Real is right! After dinner we came here for a small treat. I got the mini scoop of butter pecan and hubby chose the death by chocolate. This is delicious ice cream! The butter pecan was packed with pecan halves, slightly salty and no broken bits or pieces. I was surprised at how many pecans were in their size small serving! They blended perfectly with the buttery sweetness of the ice cream. It almost tasted like gelato, it was so fresh. This is a far cry from supermarket brands, no, this is supreme ice cream! Made in-house with real ingredients! We got a generous scoop for $3.99! (The founder, Bruce Reed, put the Bruce in Bruster's, and he's been scooping up customers since 1989!) Not only do they have many flavors of ice cream to chose from, but they also serve sundaes, shakes, sorbets, ice cream cakes, banana splits, waffle cones, and other cool treats! They even have "pup" cream for your furry friends! There was a drive thru which is super convenient, but we just walked up to the window and we're assisted by a pleasant girl who was personable and served us quickly! They hire many students, which is great for the community and giving younger ones the opportunity to learn a business and get in the workforce! Here's a tip, tip! We walked around the back of this ice cream haven and sat down on one of the several outdoor tables. A perfect ending to our evening! read more

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traffic signs difficult to navigate. looks like both entrance ways are do not enter. into parking lot. unable to communicate with employees due to lack of English language mastery read more

The service and ice cream are always good just very pricey! The wife and kids love this place. If it was up to them, they would eat here once a week. High-quality ingredients are used and you can tell the difference. This is not that Dairy Queen ice cream...lol It's super rich and creamy. I always get an oreo blast. My wife go crazy for their butter pecan ice cream. This location is off the beaten path, so you may want to opt for another. But to tell the truth, all the locations seem tucked away. The ambiance is pretty cool, they have a throwback 80s ice cream shop vibe. read more

Bruster's Real Ice Cream - Front Sign - Ice Cream & Frozen Yogurt Near Me - Mechanicsville, Virginia

Counter employees was very nice. Allowed us to sample many flavors. Love this place. I had Graham central station and another chocolate flavor. read more

This ice cream shop is awesome! If your next to it you should definitely make it a point to stop in and grab something cold to beat the heat . Regardless of all the bad reviews me and the miss's had to try this place out. There line was huge and everyone was stuffing their faces. I tried the salted caramel sea salt chunks with the butter pecan in a waffle cone and let me tell you I almost wanted to order a second one. Misses ordered a peanut butter cup bowl and it was bigger than her face. It was huge Ok . Bring the kids bring the family , Grammy would love it. Oh and the service, servers were down to earth cool . Hi give guys read more

Bruster's Real Ice Cream - The line kept coming! It was SO good. We'll worth any wait which. Wasn't long at all - Ice Cream & Frozen Yogurt Near Me - Mechanicsville, Virginia

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Bruster's locations are growing fewer and fewer in this area, but this Mechanicsville location doesn't look to be going anywhere! This location offers drive-thru and walk up window. They can get pretty busy in the evening, so expect to wait. Run by local high school kids, so tip them if you can! Key lime pie ice cream is my FAVORITE seasonal flavor. Comes with crunchy "crust" chunks. Never found another like it. read more

Bruster's Real Ice Cream - a hand holding an ice cream cone - Ice Cream & Frozen Yogurt Near Me - Mechanicsville, Virginia

The regular sundae was amazing! The ice cream ja super creamy and the whipped cream along with the hot fudge compliment it so well :) Service was really fast and everything was created as soon as I ordered something! One of the best places for ice cream you can find in Mechanicsville. read more

Ice cream was great and they gave us a free pip sundae. Workers were very nice. I will be coming back.

Best butter pecan ice cream I've ever eaten and I've tasted a lot! Don't ever change your recipe!!

The reviews here are old, so I thought I'd give them a little love. The quality was good and served with a smile. (The reason for 4, & not 5 stars) - There was one customer being served ahead of me when I arrived, so I had to wait. Not a big deal, except there was a second person who appeared from somewhere in the back room. He looked around for a moment, then returned to the room without helping. So, maybe not quite a 5-Star experience, but definitely much better than what was reflected by past reviews. read more

I visited this store several times. The teenagers really need training. There is no adult supervision. They did not know to follow SOP or even bother to look at the pictures/posters. The first time I asked for Ice Cream sandwiches, the drive through girls asked me to come back later when the manager is back. Apparently, they don't know how to. We explained to them how to and tell them it's easy to made. After waiting in drive-through 30 minutes, they came back with MIXED-flavor andwiches with ice cream dripping out of sleeves. We asked for Vanilla only. We still tipped them well for trying. Today, I decided to walk to the window to see if it's better. There were several teenages boys playing around and pushing each other. I asked two sleeves of ice cream sandwiches. The sandwiches they made are really disasters. 4 out of 6 in one sleeve look like real Oreo cookies ONLY with bare amount of ice cream. They were rattling in the sleeve. They were half size comparing to the other 2 (the normal size). I asked the boy to fill them like the regular size. He looked at me and mubbled. He walked to the freezer and grasp a ball of ice cream with his hands to squeeze into the cookies. This really upset me. There are SOPs to follow. But none of them were. I have been other Bruster's stores. None of these situations happened . My experience with this store is really disappointing. read more

Went to Bruster's for the first time this year. Serving sizes were reduced from last year. The vanilla ice cream tasted old and had ice crystal in it. Very little chocolate sauce on it either. Very disappointed!! On a positive note, our sever was friendly. I think I will go elsewhere for ice cream. read more

Went tonight and they were supposed to be open until 10 however their drive thru said they were closed when we pulled up at 9:45. Looked inside and a bunch of teenagers working so guess that's what you expect at a place like this. read more

Great ice cream, it stays busy but never have to wait but so long. Biggest complaint is that serving sizes are inconsistent. I guess I should just be happy when I get someone who is extra generous instead of sad when the give me the "actual" serving size I am supposed to get. read more

I feel like every time I go to Bruster's they don't have anything in stock. Like if I order their sugar free ice cream it's all out same for their yogurt. read more

I bought a butter pecan milkshake today. It was the thinnest milkshake I have ever had. I'm going back with my receipt to complain. I was really looking forward to a thick, flavorful, icy cold concoction. What I ended up with was the exact opposite. For $4.50 it should have been what I was expecting. read more

The Nathan's hot dogs and fries are the best. Whenever I have a Nathan's hot dog craving and I don't want to buy 8 pack of hot dogs and buns I come here. The staff here are great and the food comes out the way I expect. The hot dogs are to the standards of a Nathan's chain and so are the thick crinkle fries. What I did not like was that my old fashion lemonade tasted a lot like minute maid. Other than that, I'm glad to know place like this one that serves Nathan's hot dogs and fries. read more

Quite honestly this is possibly the worst ice cream parlor in Virginia. Order a vanilla shake, I received maybe a table spoon of ice cream and the rest was milk. My wife ordered a cone of chocolate chip cookie dough and received mint chocolate chip. This was our second try with almost the same results the first time. Go somewhere else. read more

My family loves Bruster's! I will say, however, we did receive their usual great service and product last night b/c they were training. When I called today, the manager called back as soon as she got in & offered us a gift card, that more than covered the initial problem. So I have to give a shout out to Kassie for making it right for your customers! That is why it is a '5' star - everyone makes mistakes on occasion, but how you react to them - that makes the company a winner or not. In this case, in our book - Bruster's in Mechanicsville is a winner! Thank you! ~Tammy read more

The product is very good, the dippers are courteous, the service is terrible.... slow to take an order, slower to complete order. Is this franchise owner toooo cheap to hire enough people to keep customers ? Cold Stone much better overall. Sorry I had to post but facts are facts. read more

Bruster's is the best ice cream! We go here at least once a week. The homemade ice cream end all the flavors are excellent l. Our puppy loves the pup cup read more

If I could give less than a 1 I would! My husband and I we're going get some ice cream this afternoon, but when we stopped no employee was wearing there mask or gloves. You could see inside the employees hugging- no social distancing going on there! No ice cream needless to say. read more

I love the ice cream here but in recent days the service has been subpar. I sat at the drive thru speaker for 5 minutes without any service, I pulled forward to the window and also did not receive any service. I went up to the front window and that is when I saw the entire staff, aside from one person, sitting in the corner on their phones, eating, etc. Disappointing that such a great place doesn't have the service to match it. read more

Took the family there after a soccer game. I ordered a waffle cone which was very soggy - well maybe not soggy, but un-crisp. Part of the reason for ordering a cone is the crunchiness next to the smooth ice cream. My son ordered a cone also and his looked similar. In addition, there was a $1.89 charge for a cup of tap water - before tax. This seems absurd. Charge enough to cover the slight cost for making the ice and the cup, but this is too much. Lastly, I couldn't decide between two flavors. After asking about the make up and taste of both, I wasn't offered a sample. Now, I didn't really think of it til afterwards, but it might have helped. The kids love going here. The ice cream is good. But I'm not excited to go back. read more

Good icecream....Horrible customer service at the drive-thru window. I will never go again!!!

Brusters is a spring/summer tradition for our family. Good service, great ice cream, and you can eat outside. I've never had their food but their ice cream is delicious. They usually have seasonal flavors as well to vary it up every now and then. read more

Terrible location. I'm used to Bruster's running out of our preferred flavor and I can understand that that happens sometimes. But today I stopped at this location to get three shakes. I had to repeat my order to the girl at the speaker several times before she finally repeated it back to me and told me to drive around. I sat in the drive through line through two other people receiving their order and when it was finally our turn she told me that they were out of the two of the three flavors we ordered. Why didn't she tell me that while I was ordering? I can appreciate that there are young kids working here but they need to be trained better. read more

Very impressed. Yesterday evening we pulled up for some ice cream with about 10 of us. All wanted separate orders. There was a crowd already there but the line went quick. I like how each staff member took an order then fulfilled the order before moving onto the next. I tried something new today and got the sea salt Caramel. Huge on the salt. But I like their other ice cream. read more

Every time I come here I swear I won't do it again. It's soooo slow and not even worth it. Overpriced and overvalued. The employees are teenagers who don't give a crap. Stop by Food Lion and get a pint of Ben & Jerrys. read more

Drive thru speaker 1/2 works. Hotdog was great but bun was stale. "Little bit" of mustard was drowned in mustard. Very slow but cheerful service. read more

The Bruster's at 8309 Bell Creek Rd, Mechanicsville, VA 23116 is selling a product that in my opinion is definitely not a Nathan's Famous Frankfurter! I purchased two yesterday at $3.00 each (Sum $6) and was highly disappointed. The dogs were not the correct length, nor width, the casings were not the correct color, nor did they have the correct snap, and the flavor was way off. The Dog (It's not a Frankfurter) could have easily been purchased at a convenience store like 7Eleven for less than half the cost for one third and about $2 if I were purchasing two. I also could have gone to Costco to get a 1/4 pound Hebrew National and 16 oz fountain drink for sum $1.50 if I knew I was going to be robbed by Brewsters. I grew up in Brooklyn and have eaten Nathan's from Coney Island literally hundreds of times, I frequent NYC regularly and eat at other Nathan's franchises, and I also eat packaged Nathan's at home and I'm certain that I was given another product yesterday, These dogs didn't even come close to tasting like Nathans. They tasted like the bullshit hot dogs you get from a gas station. Please investigate and get this location rectified before someone sues for false advertisement. Anyone that knows what Nathan's tastes like will know the difference, and anyone eating the dogs at the Bell Creek Bruster's for the first time will not understand why Nathan's is a brand to care about. read more