The technicians did a great job and I would give them five stars. However, the office manager was…read morequite disappointing. I received a call today stating that they never received payment for a service that was provided in August 2023, even though they did receive payment for another location that was serviced on the same day. This was due to them not writing down the correct email for the second location. I do understand that mistakes can happen and that payments are necessary to run the company. However, the way the office manager spoke to me about the payment was very unprofessional. It felt like she was the owner of the company. Due to this, I have decided not to call them back for any of my seven locations in Des Moines. I read on Yelp that "72 is about creating and developing relationships with our customers by providing superior service". However, this is not how they can build a relationship with customers. I have been working in customer service for the past seven years and I have never encountered anyone who has spoken to me in such a manner. I just hope that the owner, Kendel Richlen, reads this and takes action to improve his business for future customers.

Just had these guys out for a minor toilet repair. Work was fine, and the fellow who came out was…read morecompetent and courteous. But OMG, the price: $368 for 20-30 min of work to replace $45 worth of parts (that's if I buy them retail). So, $320 for 20-30 min of labor. It's America, I don't mind paying people well. But this is just offensive. And they charge you $99 just for showing up, so you're caught in the trap that if you don't hire them, you lose $99. Frame of reference: $368 is roughly equal to what the average American household earns in a WHOLE DAY. (Note: I'm in Des Moines, although my Yelp location shows me in San Francisco).

We just had our HVAC system replaced and chose to use modern heating and air. We were able to get…read moresix bids before selecting a company. Corbin who initially came and talked to us was the most knowledgeable of the people we spoke with. Daren, Josh, and Thomas who came on the installation day were on time, polite, and efficient. They explained what they did and explained the system. Our home was left spotless. I was also thankful they were very good about did not harming my plants with the installation. They were very professional. Our initial considerations were: Price per product Local company Knowledge of staff Guarantee after installation We are very pleased.

Signed up for their maintenance plan last fall. They checked my furnace, all good. This spring I…read morescheduled a maintenance call for my air conditioner. I told the repairman that I had turned it on once and I had no cooling. He checked inside, no problem. Went outside, took the cover off surrounding the air conditioner and immediately could see the problem. My dog had urinated on the corner repeatedly which ate away at everything and corroded the pipes that hold the refrigerant. He said he had to order the parts and it would be $3000 to fix. After 8 days I called and was scheduled for the repair. I never received a written estimate for the repair. Was never told the maintenance call was now a diagnostic call or that I would be charged. Never received a bill for this either. The repairman said it could take up to 4 hours to get it fixed. It took 2.5 hours. I paid and asked for a receipt, was told it would be emailed to me. After 4 days, I called as I had not gotten my receipt. It was promptly sent over. I was charged for 4 hours of work when it only took him 2.5 hours. I immediately called back and explained the overcharge. I was put on hold for over 15 minutes. Then I was told yes, the repair took 2.5 hours, but the additional time charged was from the earlier maintenance calll. I said that was already paid for as I was on their plan. Was told no, since it turned out to be a diagnostic call, not a maintenance call, I was being charged. I said he didnt diagnose anything, once the cover was taken off it was obvious what the problem was. She doubled down on her explanation. I had never been told this, never received a bill for this. I feel i was overcharged for the repair and they were simply making an excuse for the overcharge. I promptly cancelled any further maintenance from this company and will never use them again. ​

I am delighted to have chosen Midwest Comfort to replace my heating and cooling systems. They are…read moresuper nice, not one bit pushy. Eager to answer any questions I had. They are all knowledgeable about their work. And they came in as the cheapest quote. Several of my neighbors hired Midwest Comfort Three years ago. They recommended that I choose them. Although the price has doubled in those 3 years (thanks to people in high places ha ha), I'm a happy camper! Thank you Brian, Caleb, Jordon and Tom (Mick)!

Replaced our 1978 outdated furnace, updated the ductwork and repiped our water heater flue. Clean,…read moreefficient and very knowledgeable employees. We have Midwest Comfort do our seasonal checkup on the furnace and A/C. Always polite and able to check out any concerns I had with new system. I recommend them to anyone, that has furnace or A/C issues.

Greens appliance, heating and cooling technicians and office staff are outstanding to work with on…read morepurchases. I've completed my kitchen appliances, with Greens. The prices, installation, communication and time frame are all 5 stars. Thanks to everyone, to many to name. Jim W.

When Paul, the technician, arrived; he immediately put shoe covers on to walk through the house. He…read morewent right to work on my noisy dryer and had it fixed super fast and he cleaned up any mess from the repair. Wonderful. Price was what I expected-not out of line. Definitely recommend Greens Appliance Heating and Cooling.

This company is amazing especially this day and age. From the very beginning you are listened to…read moreabout your situation and immediately scheduled. No nonsense just make a quick appointment less than 10 minutes then wait. I was sent a gentleman named Josh Allen( not the Quarterback). He fixed the problem quickly and in no time he completely explains what he did and asks if you have ANY questions. Totally professional and fast. From, scheduling to all done, fast and professional. Thank you very much we will be back.

Jackson explained what was going on in a way I could understand and let me know possible next steps.read more

I would recommend Sims Plumbing because the owner is very friendly and can do more then just…read moreplumbing. He helped me with my furnace and thermostat. The service I received was excellent and pricing was reasonable.

From the owner: Plumbing repairs and remodeling. 24 hour emergency service, residential & commercial, drain…read morecleaning, water heaters, sump pumps, leaks fixed, fixtures & faucets, basement bathrooms, kitchen remodeling, bathroom remodeling. Boilers, Backflow testing, Sewers, Water mains, Stop box repairs.

We have used Schall for several years to to annual A/C and furnace checks. Recently, we had them…read moreinstall a new water softener. Work was done professionally and promptly with friendly, well trained technicians.

Sam was though with my 2 yr old Schaal installed furnace. Subscribe to maintainence plan. A…read moredifferent technician, same quality work. Changed my humidifier filter too. Thanks Sam!