When I first started using CGC's services 7 years ago, they were prompt and helpful. More recently,…read moreI have had abysmal water pressure from the Kinetico reverse osmosis system. It cuts off after an ounce or two of water, despite being a very new pre/post filter. There are no obvious kinks or blocks in the incoming/outgoing lines for the water to the system and yet I cannot get more than a swallow or so of water. I was advised to replace the filters which I just did this morning. I was told at the store they occasionally have "bad" filters but they were unwilling to offer me a replacement either free or at a discount. After just replacing the filters, I discovered the same, poor water pressure from the Kinetico continues with it shutting off after a few seconds. I recontacted the store and asked about a service call when they are already on property (I live in a condominium that is serviced by CGC). They called back to inform me that there would be no discount on the service call and that they would "retrain" me on proper installation of the filters with no guarantee they could get the 7-year system to work properly. I am feeling rather frustrated that they choose to treat a long-term customer so poorly, particularly one who has referred several other homeowners to them in the past. I imagine that I will remove the system and choose a Sans water filtration system instead, unless I hear back from them.

Sold reverse osmosis system under sink. I do not believe I got system that I purchased. Also was…read moretold I'd get filters included for 2nd year but unfortunately nothing. Written on receipt so they deny that. At this stage almost 1 year later I would not recommend this water company due to their dishonesty and an overall distrust of what they're selling you. Not a reputable company to deal with in my opinion - better off staying away.

Nate was an excellent repair man. I wrote yesterday on a Sunday and he is here Monday am fixing my…read moreoutside faucet. Courteous and explained things so I could understand them. Will definitely use again. Pricing aligned with work done and extremely timely.

Extreme price gouging!!!! During a hard freeze this past winter my pipes froze and burst. My…read morerelative recommended this company so I called for assistance. They came the next day and repaired the damaged pipes and replaced two sub meters. The plumber they sent had never seen sub meters. He said I'd need to call JEA about them. I explained that they were mine and that I'd had them installed years prior. He had no clue where to get them. He went back to his truck after looking over the situation and I came back inside and called a plumbing supply company five minutes from my home that stated they carried them. I went out to his truck and told him where he could get the sub meters and he was sitting there clipping his nails! After a while he left and got the necessary supplies for the job and came back and made the necessary repairs. According the the owner of the company the sub meters cost $237.00 each totaling $474.00 there was four feet of PVC pipe replaced and the charge for the repair was $2,186.91. The repair took a total of three house counting the time the repair person sat in my driveway clipping his nails and doing whatever else he was doing but surely was not working on my repair. He didn't even wrap the piped with insulation after he replaced the broken pipes and meters. He told me I'd need to do that! Their hourly fee for this job works out to approximately $550.00 per hour! In my opinion that's price gouging. I spoke with Spencer, the owner of the company who told me they don't work "buy the hour" they price by the job and reminded me of overhead costs etc. He said he'd look over the paperwork for the job and see what he could do. After numerous attempts to contact him he finally offered me a $200.00 refund and said he'd mail it to me. After countless attempts to get the refund I finally drove to their "office" and in person I requested they write me a check. I waited about twenty minutes and got the $200.00 refund. I will NEVER call this company again!

I had an Emergency with my Insinkerator at 4am Friday morning, I phoned Al's Plumbing I was…read moresurprised my phone call was answered! Mr. Al took my info with assurance, my issue would be taken care of rendered same day. Mr. Noah was my Tech whom I was very satisfied with knowledge of the situation got straight to work! Very thorough job, completed in good timing and cleaned the area thoroughly. Very highly recommend this company and huge Thank you Mr. Al for keeping his word. Most of all the price was spot on very fair!! They don't make them like this anymore!!! THANK YOU!!!

Very good service. Went above and beyond to resolve the issues. Recommend service at reasonable…read morecost.

Had service call for leaky faucet and received great service, above and beyond. Highly…read morerecommended.A+++........(contrary to profile reviewer is in Jax Fl NOT San Fran!)

Mike came out to check my water heater. It had been acting up for a while so I wanted to check it…read moreout before it randomly failed. Turns out my water heater was 12 years old (I had just purchased my house). He recommended I replace it, but was never pushy. He gave me different brand options based on my financial situation. He also repaired my toilet that wasn't properly bolted to the floor. It turned out to be a more extensive repair than I had previously thought. He took his time, explained what he was doing and why he needed to do it. He was on time, kind, respectful, extremely knowledgeable, and very thorough. I was pleasantly surprised with the cost (plumbers can be expensive!) but I felt the service and time he spend was fairly priced! I will only be using Water Heaters and More from now on!

David the technician was prompt very pleasant Had the new hit water heater in in no time! Very neat…read moreand tidy would definitely call David Gray again

I wish I could give no stars Rude and disrespectful employee…read moreJob was not completed. The faucet was still leaking after he changed the knob. I called company and They sent the same man back out and he should not be representing a well known company. He was rude very rude! I will never use them again. My invoice did not reflect the job done. I am waiting on someone to call me back and tell why it says he did work on my washing machine. Then I was told if I had the work completed I would be charge a fee for coming to look at it. Well I was charged any and now they want to try and credit it back after questioned my bill. Horrible experience.

We have been calling roto rooter for years and they have done a good job for fare prices, until…read morethis last time! I will take some of the blame for not getting a quote up front but charging $500 for clearing a bathroom sink clog was extreme! I have since switched companies and am as satisfied with the service and find the pricing much better! Will NEVER recommend Roto Rooter to a friend or enemy!

Beware of this company. I called them to fix a blocked toilet and was told the total charge would…read morebe $500. They also promised to provide a detailed report with photographs. After spending only about 30 minutes on the job, I later discovered that they had charged me $750 instead. I called several times requesting the promised report and photos, but never received a response. Very disappointing experience. I would not recommend hiring this company.

I actually found Dempsey through my home warranty company when my water heater stopped working…read more Dempsey called me not long after my service request was placed and got me scheduled for the earliest date they could which was 3 days out. We had hot water in the tank still so we were ok. Sunday came and my babe spoke to Alex, the tech that came out. Alex is amazing and he's so cool to chit-chat with. He showed us everything that was going on with the water heater and why it needed to be replaced. He saw that the heating element was crusty and corroded and all that was settling to the bottom of the tank making the tank hard to drain. It was total loss on a newish water heater. So with that the next step was to check back with the warranty company to see what the next step was...which was a denial. I talked to Dempsey about it and they explained the why and what now. They were really courteous and I stuck with them because of the great service and we chose an option directly with them then scheduled a new water heater installation on Wednesday. Alex came back out that Wednesday. When I was with him and got the water heater drained he was finally able to pull out the heating element and show me what it shouldn't look like. My gosh. Get a water softener folks, it's completely worth it. While the new water heater wasn't as cool looking as our last one, it does its job and it's nice to have hot water again. Thank you!

Great service. Fast response time. Respectful, friendly, efficient, knowledge and professional…read more Highly recommend?