Our air conditioning went out completely on Saturday afternoon, July 26. Bobby responded and…read morediagnosed the problem in about 15 minutes. He had the parts needed to repair it in his van, so he had us back up and running within an hour of getting here. He was very pleasant, knowledgeable, and professional. I'd highly recommend Custom Air.

UPDATE: Based on Mackenzie's response to my initial review, I chose to give Custom a second…read morechance. Chris came out, very personable and knowledgeable, and provided me with a couple quotes. I wanted a Mitsubishi system--and what do you know, he revealed to me that my other Mitsubishi quote from another dealer was full of bunk. Go figure. So, I took him up on his offer. I asked for quotes on both the low and high end system; I chose the low end system. Here's where it gets interesting: they brought the high end system instead, due to some paperwork mixup. They spent about an hour figuring things out for themselves, and in the end came to me with the offer: "we'll just let you keep this and get it installed today for the low end system price, it's just easier". I took them up on it. The installers were great, thorough, and efficient. Here it is 5 months later and 22 degrees outside, and all is well. Thanks for reaching out, Mackenzie. It worked out well.

Trevon came to my home for a furnace repair. he was professional and friendly. he worked…read moreefficiently and communicated clearly! I will definitely call them again if the need arises!

I stopped using because I found a HIVAC service provider I like better. SHC is basically OK…read morehowever I am very demanding and also requirement full understanding what and why things are done or needed.

My experience working with Cham from SuperTec to install a thermostat:…read more A friend had previously installed a Honeywell thermostat for me and it worked perfectly for 1.5 months before a fuse blew. My apartment maintenance reinstalled the original Emerson thermostat, and decided to hire a professional to complete the install. First tech visit: Before Cham installed my thermostat, my A/C was working perfectly with the original thermostat - blowing cold/warm air with no issues. After he installed the Honeywell thermostat, the heat worked but the A/C was NOT working. It was blowing warm air instead of cold. I checked and told him the A/C wasn't blowing cold air. He told me to "wait it out" and "take his word for it" that it would eventually come on. I had to leave for work, so I paid his invoice and just trusted him. When I got home at 9 PM, I set the A/C to 60F when the room was 73F. After running for an entire hour, the temperature stayed at 73F. I texted him at 10 PM to report the A/C wasn't working. Second tech visit: He came back and claimed the problem was low refrigerant levels. He took refrigerant readings with the Honeywell thermostat installed when it was 30F outside. He himself stated that refrigerant levels should only be measured when outdoor temperature is at or above 65F. Yet he took readings at 30F. At my request (maintenance required the original thermostat to be reinstalled for work orders), he said reinstalling the original Emerson would cost $100. I agreed to pay because I thought maybe there really was a refrigerant issue. I paid the $100 (now $250 total invested). He reinstalled the original thermostat and immediately the A/C started blowing cold air. I told him it was now blowing cold air. He claimed it didn't appear to be blowing cold air despite me feeling it clearly blowing cold. He had taken another refrigerant reading with the original thermostat at 33F outside and claimed both readings were "almost identical." The the A/C worked perfectly with the original thermostat and didn't work with his Honeywell installation. If refrigerant was truly the issue, the A/C wouldn't have worked with either thermostat. He then suggested I return my Honeywell and buy a new one to prove the thermostat was defective (not his installation). It was past the return window, so I would've had to buy another $90 thermostat. He said if the new one worked, it would prove the first thermostat was bad. If it still didn't work, he wouldn't charge me again. At this point, I had paid $250 and saw his story wasn't adding up so I hired another HVAC professional. Before tech started work, me and the tech tested both heat and A/C together. Everything worked perfectly. The tech installed the exact same Honeywell thermostat that Cham from SuperTec had installed (the one where A/C wasn't working), and now BOTH heat and A/C work flawlessly.

Never hesitate to get a second opinion. I understand not everyone's skill levels are equivalent but…read morein the course of 3 months and several repeat visits and upwards of $1500 paid out to this contractor the true problem was never addressed. He then suggested either a complete rewiring or a new unit (trying to force us into a new unit as he claimed rewiring parts wouldn't be able to be sourced. Our regular HVAC tech confirmed that it was a simple fix and the furnace has plenty of years of life in it as it's only an 8 year old unit.

I bought a house the had all the copper stolen while it was vacant. I called around to try and…read morefind someone who would not just try to sell me a new system, but instead replace the copper line set going from the basement to the outside unit that was missing. Airmen came out and told me "no problem" we can replace the copper line set and recharge the system. My only risk was I didn't know if the Air Conditioner worked or not. Airmen finished the job on time and with no delays and NO surprise extra costs. The best part my.... Air Conditioner works GREAT!! These guys are honest and professional!!! A+++++

He gave me an estimate for over $3000 and told me I could have a $50 discount if I paid cash. He…read morewanted 50 percent the money in cash in advance to buy the parts needed, or if I paid by check I would not get the $50 discount. I proposed to pay for the parts with my credit card and pay him the balance the in cash when he completed the job. I explained that he is not listed with the BBB and because there are so many scams with home repairs these days especially with senior citizens I wanted to feel safe. He got angry and that was the end of that deal. I see that other people have had a good experience with this company, but this is what happened to me so I have no choice but to contact another company to repair my air conditioner.

Last year I had issues with my A/C and phoned my home warranty to have it fixed, they "assigned"…read morePractical Heating and Air Conditioning to my work order. They responded very quickly to the work order and scheduled an appointment very quickly. Scott was the one who came out and he fixed my a/c. He was very cordial while he was here, explained everything to me as he was working, and was very willing to answer questions. I'm not sure how much the entire "bill" would have been as my home warranty paid for it. The second time they came out was today. Again, I submitted a work order through my home warranty yesterday and Scott phoned quickly to schedule an appointment for today. He was prompt, phoned about 30 minutes before arriving, and was very cordial when he was here. He put on the "slippers" over his shoes to not track dirt into the house. Again, he addressed the problem (unit was leaking) and wel'll see if it's fixed - I'm hoping it will be. Again, I'm not sure how much it would have cost as the home warranty covers it, but in regard to their professionalism, promptness, and response to questions and calls he was wonderful! I've had other companies the home warranty "assigned" and they were horrible, I would request these guys any day over the others when I submit a claim with my home warranty.

Very Unprofessional wanted $285 for a job he said would take 15 minutes - wanted to celan the…read moreoutside A/C unit said it was dirty. Couldnt do anything until that was done - really! Had a cuy from Craigs list come in - said unti not that dirty - charged $100 for cleaning and to ad Freon. WHO makes $285 for 15 minutes worth of work?

Our A/C died Tuesday evening, my husband is a veteran with health issues. He knows HVAC, and…read moreelectricity and the cost of these things, unfortunately not able to fix them himself. So we need a new capacitor. Next morning, I text this company, owners son came at noon. Husband tell tech what he wants done. The internet says a capacitor costs from $18 to $45, we were charged $376 for this part! Service call was $99. We didn't get a freon charge, he just rip us off for the price of the capacitor. We won't be doing business with this company again!

Great service. Prompt, professional. Great price. Highly recommend to anyone needing air…read moreconditioning or furnace work

Woke up this morning with no heat!!! I texted Sub Zero at 6:30am and the my were at my house by…read more9am! Super Nice and Professional technician! Thanks guys!!

I live in a condominium downtown and everyone in the condo uses one of two hvac contractors…read more After receiving an estimate for air conditioning repair, I decided to try an outside source. So glad I did! They were efficient and mostly, honest. Would definitely use them again.

Fair pricing, Professional and very skilled. On time, efficient, Have done three jobs for us in…read morelast few months and each time this has been our experience

Installed a toilet and faucet. Polite, careful, came quickly, solved the problem, cleaned up well…read more Had them come a second time. Reasonable price.