This was my first all inclusive and i gotta say it was so pretty! I'm impressed! This hotel has…read morewonderful views, we were up on the 7th floor and loved that cause we could see the ocean and the lagoon, sunrise and sunset! The lobby is beautiful, it's a smaller resort so we could easily find out way around. Lots of choices for food and drinks, we never went hungry! But I ended up in the buffet the most, just loved it! So many choices, you could get a different meal every time! Stick with the Mexican foods, so good! Swim up bar, get any drinks your wanted in the pool, so pretty! Easy access to the beach and walking along we saw turtles just hatching! Our room was comfortable with the AC working great, very clean! Bring lots of $1 for tipping, many employees all around!

So so bad- we stayed in a VRBO within the hotel and have nothing good to say. We tried the all…read moreinclusive for a day and it was disgusting. The food was so mediocre and made half of my family sick. They promise 3 restaurants for dinner and only one was open during our stay and it has 20 total tables. The highest tier alcohol is Smirnoff and they probably fill it with water. Dangerous construction on property, elevators didn't work half of the time. Power surges in and out. Dirty pool and beach.

One of the best resorts in Cancun. Super high end .. organic feel. Very classy people stay here…read more It's very artsy!

Fancy resort not for regular but for corporate events. Expensive and not very clear with their…read morerules. It was free aka company sponsored so I cant complain. Rooms were huge, bathroom was huge, balcony to the bay/sea or jungle. You must take a golf cart to get to the main areas but there are plenty with the drivers. Mosquitos where eating us alive when we went. They sprayed but that's nature.. Food was delicious and while we wanted to try all the restaurants, we were told we could not, then we could but then we could not.. The rumor is that it used to be the presidential home in Cancun. Kosher for those that need that. 100% of the crew members were very polite and accommodating.

If you visit this place it is easy to see why we need closed borders. It is nicer than ANY hotel…read moreI've ever been to. And what used to be "the world's largest telephone booth" would dominate ANY hotel in the USA. The people are overly friendly as long as you are not doing shady things. And with billboards offering services directly to your room and a hospital system where you only go if you're sick. The "grey area" is a pretty loose term. The entire hotel is illuminated with L.E.D.'s. The space is immaculate. It was 1/4 mile from the room to the lobby. The ballrooms and convention spaces are like a stadium. (Indoors or outdoors). The public bus arrives every (2) minutes and are often full. It is approximately .50 US to go 30 miles downtown. Just looking at the creative ideas a child could write a book . "This ain't Tijuana". The malls and beaches are protected by federal soldiers and the streets have checkpoints every mile. They obtain your information and destination. If something is off a militia is on alert. In NOLA people go missing all the time. They get discovered weeks later. Would never happen in Mexico . A drunk guy might get out the box, but it is very controlled. These citizens are: smart, efficient, implemented, hard working, drive excellent, fast, diligent, and gracious. It's like walking through a museum. Being from a popular tourist town known for food, this place is VERY advanced. Instead of lounging and hiding these citizens WORK to pass the time. If you need anything just ask a bartender. "Tip and pay, you'll be OK!" LOOK at the photos!

Wonderful hotel! We stayed twice, three years apart and both times were fantastic!…read moreWe came here when my fiancé and I first started dating then again for our anniversary. Every single person that works at this property is out of this world! Kind, helpful and always going above and beyond to make things memorable! There's always a little bit of construction because they're renovating, so plan accordingly by calling with them to make sure the areas you want open, are open. The new speakeasy is super cute. We visited there one evening and have the best time and service! This isn't the same restaurant where you go to breakfast but at night is a Spanish tapas restaurant. Everything was fantastic but all the food on the property is really great! We especially loved to order lunch by the pool. All the cocktails are fantastic, even poolside! Rooms are standard JW with some of them recently updated with the others on their way to being updated. Yes, there is a sort of a musty smell in the air, but that's in most hotels. It's a very hard to keep those highly humid rooms from smelling a little musty. You just have to get over it and enjoy the time outside the room. Pools are super cute and the beach area is nice. There is an adult pool that is open during the day but wish it was open later! Lots of places in walking distance if you decide to venture out of the property but why would you need to! Easy drive from the airport and to the downtown or for departure to Isla Mujeres. We did not go to the island this time but last time we booked everything through the hotel and they made it super easy.

Where do I even start?! We had the BEST time at The Westin Cancún! This was one of those vacations…read morewhere you leave already talking about when you can come back -- and luckily for us, we're already planning to return at the end of September! What made this trip so special wasn't just the beautiful resort, the food, the drinks, or the activities -- it was the PEOPLE. The staff went above and beyond to make our stay fun, welcoming, and memorable. We participated in SO many activities during our stay. We rode the FlowRider several times, played water games, did pool workouts, made brackets, enjoyed the themed dinners, spent time at the sports bar, ate A LOT of food, had plenty of drinks, and basically said YES to everything fun happening around the resort. The Fun Team was absolutely AMAZING! Oscar was our FlowRider instructor and was fantastic! We had so much fun that we went back multiple times. He was encouraging, patient, and made the experience so much fun. Guillermo was awesome with the pool exercises and brought such great energy to the activities. Claudia and Anna Banana were also incredible and helped make the activities so much fun. They brought personality, energy, and so many laughs to our days. And then there were all of the people who took care of us throughout the resort: Fernando -- Bartender Manuel -- Bartender -- seriously, an AMAZING bartender! Fernando -- Bartender Vicente -- Bartender Louis -- Food Operations Raphael -- Front of House Staff Wilbert "Willy" -- Sports Bar Waiter Selso "Seltzer" -- Steak & Win Server Jesus -- Sports Bar Chef Felipe -- Sports Bar Manager Maria -- Massage Therapist & Spa Staff Every one of them deserves a shoutout because they each added something special to our vacation. And I have to mention housekeeping, because our room was absolutely spotless and clean! Anytime we needed our room cleaned, the staff was on it. We never had to worry about coming back to a messy room, and that made such a difference during our stay. It was clear that the entire resort takes cleanliness seriously. The themed dinners were one of our favorite things, and we loved having so many different activities available. We never felt bored because there was always something going on -- but if we wanted to just relax by the pool, we could do that too. The sports bar was another favorite, and Willy, Jesus, and Felipe made our time there even better. The food and drinks were great, and the service was wonderful. And the spa! Maria was amazing, and the entire spa staff made the experience relaxing and enjoyable. Honestly, what impressed us most was how many employees remembered us, interacted with us, and made us feel like more than just another guest. Those little interactions are what you remember when you get home. The Westin Cancún has an INCREDIBLE team. Please recognize these employees because they truly made our vacation what it was. We came to Cancún to relax, have fun, eat good food, drink good drinks, and make memories -- and we did ALL of that. Now we're already counting down to the end of September! Thank you, Westin Cancún, for such an amazing stay. We can't wait to come back and hopefully see all of these wonderful people again! 10/10 vacation. 10/10 staff. Spotless rooms. Amazing activities. Great food. And 100% coming back!

First time at this property and I enjoyed my stay, although a few things could have been better…read more The location is at the start of the hotel zone and always from the hussle and bustle of the main area. Pros and cons to this. Pros - not as busy, plenty of seating/beach chairs, quiet resort, easy access to airport and if going out of the hotel zone, large spacious rooms (I had two queens beds with ample space), in room fridge, friendly staff Cons - limited walkable activities (shopping, food, entertainment), older property, only 2 on property restaurants open in the evening limiting dimmed options, communication with guest services is via phone, had to checkout at the front desk no folio delivery to room or app checkout, more seaweed on beach than others (property didn't address until my departure date), pools were super warm like bath water so not refreshing, not enough toiletries in room Check-in process was quick as I arrived early around 11am and was shocked I got access to the room. This definitely was unexpected. Room was huge and had a beautiful ocean view. The window was a bit janky however I was able to get it opened to feel and smell the ocean air. You could tell the property was dated just in the finished and wear on the room. Lighting also was challenging due to the size at night. While on property felt safe and relaxing as there were other guests but no one was on top of one another. Got to try out breakfast (decent, the made to order omelette and eggs were great) there were some rotating items as well. Oatmeal was a different consistency each day soooo not sure whose doing that. Service was hit and miss. First day seat on own and took about 10 before someone asked about coffee. Second day got sat and service right away. Third day sat self and service right away. Their market -Palmer did not have sandwiches nor real food sooo that was a bit disappointing. Snacks, beverages and a few swim essentials were available. I did not have housekeeping service so I can't speak on that. The room was clean however and ample towels. The shower shampoo/conditioner/body wash were the big bottles and smells amazing. The shower was pretty small and turning around hitting the cold was would def wake you up. Shower pressure was amazing and controlling the temps tire once you got the mix right was good. The hot handle got super hot, had to use a wet washcloth to turn off. Not sure how that's not a safety hazard I really enjoyed the 'fake' sky lights in the bathroom gave a nice touch so it wasn't too dark. Property overall was in good condition and you could see the wear on the outside due to the climate. Overall nothing bad at the property but def needs some investment to improve the condition.

Staff were all amazing! Our Room was very clean, air conditioner cold, and we had a beautiful view…read moreof the beach/ ocean. The grounds are beautiful and kept very clean. The pool, pool area and hot tubs are very nice, quiet and plenty of poolside seating even if you get down there late, no worries about having to get up super early to go save seats! Breakfast buffet was good, sports bar fun and pool activities were enjoyable. Will definitely stay here again.

Please note: This review is from the perspective of someone staying with a member, and I visited…read moreduring the off-season. During that time, the resort does repairs and maintenance to prepare for the high season, so expect some construction and movement around the property. Despite that, Club Solaris Cancun was one of the top experiences of my life! It's a wonderful place to stay. What it may lack in "luxury," it more than makes up for in service -- truly the best service and the kindest people. Because of my friend's membership level, I stayed in the Club Solaris members area, but honestly, the great service is consistent throughout the resort. The staff remembers guests by name, and I saw many returning members warmly hugging the employees they've known from past visits. You can feel the genuine care and connection. The rooms are a great size, each with a coffee maker and refrigerator. I had a room to myself, and it was perfect. As a member, they personally walk you through daily activities, help make dinner reservations, and even arrange excursions for you. If you're not a member, the concierge and guest services office are always available to assist. A special mention goes to Omar in the members' office -- he's wonderful. Breakfast I started each morning with breakfast in the members' area, which offered a fantastic assortment of food. My personal favorites were the made-to-order omelets and the fresh, sushi-style salmon and ahi tuna. Coffee and mimosas flowed freely, and smoothies were available upon request. Special shoutouts at breakfast: * Tomas - Always served with a smile and even brought me bacon, though it wasn't out yet. * Julian - Warm, friendly, and always great conversation and service. * Roman - Makes a perfect omelet every time, smiling as he works his magic on the grill. (Tip: Ask for a smoothie -- they'll make it fresh for you!) Pool Time Spending time at the pool is a must! Lunch by the pool includes standard fare -- pizza, chicken nuggets, nachos, fries, hamburgers, poke bowls, California rolls, mac and cheese -- it's casual but satisfying. Drinks tip: Head to the adult pool for branded liquor. Otherwise, they typically use well or house brands unless you ask. Special thanks to Marrya, who worked tirelessly serving everyone around the pool by herself -- she's amazing! Throughout the day, there are plenty of fun activities like bingo, water Zumba, and flip-the-cup. Maxine, the pool host, keeps the energy up and everyone smiling. (Pro tip: Bring your own cup, thermos, or Stanley tumbler -- they'll fill it with ice and water for free.) There are three pools and three hot tubs, and the ocean views are incredible -- just steps away from the beach! Spa! Small but clean. Ask for Bonita. She was great. Dinner Dinner reservations are a must. The best restaurant, hands down, is Marco Polo. A big thank you to Alex, Ivan, and Ricky for their wonderful dinner service! Nightlife The resort offers nightly entertainment like singers and live shows. They're nice, but if you're looking for a livelier nightlife, you may want to head into town. There's also an MVP Sports Bar, which is a great spot to hang out -- it has a pool table, three TVs, music, and an air hockey table. A huge thanks to Javier for his excellent service and patience with our card games! Highly recommend the member experience!

This is a beautiful, five star, adult only resort on the beach. From the moment you step foot onto…read morethe property, everyone is professional, pleasant, and offers exceptional, unmatched customer service that can't be found anywhere else. There is something for everyone here in every beautiful facet of this resort. From restaurants, bars, a spa, nail salon, boutiques, convenient store, entertainment room, a relaxation pool, party pool, 24/7 room-service, and of course the beach where the staff bends over backwards to create an experience that you cannot find anywhere else, and that makes you want to come back again, and again, and again.

We had a great experience. This was our second time. We went three years ago for the first time…read more It much has changed which is what's nice but also part of the problem. The facility definitely could use an upgrade. The ballroom sound system is not great. The rooms don't have a C port for charging devices. The entertainment could use an upgrade as well. Great performers but the ballroom where they perform should be decorated more. Especially the circus. At least some balloons or something! LOL I will warn you DO NOT do ANY presentations unless you're ready to sit through a timeshare presentation because that's exactly what it is. We were offered a buffet breakfast which ended up being lunch because the presentation took TWO HOURS!!! The food was just ok. We never saw one of the rooms or even a pool! They said it wouldn't be high pressure sales but FOUR PEOPLE tried to sell us!!!! The first guy even sat at our table (me and my Husband) and had lunch with us!!!! Go away!!!!! He called for back up during the presentation, then another guy and then another guy!!!!! Then when we were sitting in the lobby waiting for our ride back to our resort ANOTHER guy approached us trying one last time!!!!! I will say it was worth the Four Hands Massage we purchased with the Resort Credits they gave us for sitting through it but SHEESH!!!!! The whole experience put me in a bad mood for about an hour after. HIGHLIGHT of our time was our ALL TIME FAVORITE WAITER Juan at Aurora Restaurant!!!! He took good care of us when we first visited in 2023 and he remembered us and took even better care of us in 2026!!! We would go back just to see him!

My spouse and I had an absolutely wonderful stay at Live Aqua. The property is stunning, the staff…read morewas exceptionally attentive, and the food was delicious. The spa was fantastic, offering step-by-step guidance through the dry sauna, steam room, and both warm and cool pools-such a relaxing and rejuvenating experience. The hotel sits right on the beach with breathtaking views and features several pools, including one with a fun swim-up bar. Dining options were excellent, with several restaurants to choose from, including Mediterranean, Mexican, buffet, Asian, sushi, steakhouse, and American cuisine. Our room was fantastic, with a rainfall shower, comfortable beds, prompt housekeeping, 24-hour room service, and turn-down service. We also enjoyed live entertainment and a night club on the property, yet it remained wonderfully quiet when we wanted to relax. We loved the aromatherapy --it was such a thoughtful touch. The location is very convenient: close to a pharmacy, just across the street from a shopping mall with a mix of upscale and casual dining and shops, and only 10-15 minutes from Cancun's vibrant club zone. We couldn't have asked for a better experience.

3 stars for overall experience. 5 stars for the staff. 1 star for the spa…read moreThis is a small, all inclusive resort in the hotel zone. It's across the street from a shopping mall. This is not a party resort. When we were there, there was a karaoke night and a DJ in one of their lounges, but it was never crowded and the events ended early or people just left early. The 1st room we stayed in was HORRIBLE! We couldn't sleep. There was a loud rumbling sound coming from the huge air conditioning units right outside balcony. Ear plugs did not help. We talked to 3 other people also complaining about the noise from their rooms also. We were so thankful to Eileen/Aileen at the front desk for moving us. She let us view 3 rooms that were available. We went from a partial ocean view room with a king bed on the 2nd floor to a garden view (actually just the alley with trees) with 2 queen beds on the 1st floor. There was no noise whatsoever! Yaaaay! The person booking excursions could be more friendly. He seemed uninterested and looked bored. Whenever we saw him speaking to other guests, he really looked bored or tired. ONE STAR for the spa. We arrived 15 minutes early for a couples massage. My husband was led to the men's side and I was taken to the women's side. The young lady leading the way, paused at the locker room but led me directly to the quiet room. I was fully dressed and had all my belongings with me. Everyone else was in robes. Why wasn't I given a locker to store my things and a robe to change into??? I was so upset and felt so out of place. When my husband met me in the quiet room he was as confused as I was as to why I was still fully dressed. We were led to the massage room and I asked AGAIN about changing into a robe and storing my things. One of the masseuses said I didn't need to. WTF? So I undressed and piled my clothes onto an ottoman. I could not relax. The music was too loud and inappropriate. Why are you playing music with someone singing loudly? When it was over, it took me a while to calm down. We paid for shit service?! We came back and spoke to Jessica at the desk. She was also confused and concerned about the whole lock and robe ordeal. She offered a discounted spa treatment the next day but we were leaving. I wouldn't have taken it anyway. Overall, the staff was AMAZING! Please recognize them! They worked really hard to make our stay enjoyable. Get to know the staff and tip them well. Thank you to Jose at Egos who made sure our hands always had a drink in them; Carlos at Varenna for the house special cocktails; Miguel who took care of us while we relaxed on the beachside cabana. He was so attentive, personable and funny. Alejandro at the poolside bar made us laugh, Israel at Azur for the honest feedback when we had questions about the dinner menu, and Cesar at Hidden Garden who helped us figure out what was what in the darkness of the dining area. One that note, why is it so dark at Hidden Garden during the dinner service? We had to use the flashlights on our phones to read the menu and see our food. Fernando at the Siete breakfast buffet was awesome! We watched him smoothly take care of so many tables. We never felt neglected despite all the tables and people he was tending to. Lulu (Lou Lou?) is AMAZING, FUNNY and ENTERTAINING! We were lost the 1st night we arrived. He stopped what he was doing to personally escorted us to Azur in the darkness, around all the pools. We ran into him several times during our stay. He always made sure we were ok and having a good time. His energy is unmatched! Thank you to Omar, from the Concierge desk. He welcomed us when we arrived and gave us so much information about the resort. It seemed like he works everywhere. We saw him at different places in the resort. Maryam from the Concierge Desk! She was an angel. She really listened to all of our concerns. She was so friendly and funny. Even when our stay was over and we were waiting for our ride, she offered drinks and food to take with us to the airport. She definitely put a smile back on my face.

Prior to our arrival, we emailed the concierge for transportation to the hotel from Tulum. The…read moreemails were responded to in a timely manner and everything was as promised. Check in with Diego was a breeze. Although they did not offer us an upgrade, which could have been possible through our credit card partnership, he did let us pick a room from what was available. We picked 5044. The view was good, not a full ocean view but we did have a partial ocean view. The hotel and room were very clean. The staff was very attentive and anticipated our needs. I was very please with the hotel. It exceeded my expectations. If I ever return to Cancun, I would stay here again.

We recently stayed at Kempinski Hotel Cancun for six days. We have been coming to this property for…read moreyears, back when it was The Ritz-Carlton Cancun, and it has always held sentimental value for us. That history is the main reason we kept returning. Unfortunately, for the past two years, our experiences have declined significantly. The hotel no longer maintains the level of service and standards we once loved. The atmosphere feels different, the staff are not as welcoming, and there is a noticeable lack of attentiveness and care. During this stay, we had a particularly unpleasant two-day experience at the beach regarding the setup of lounge chairs and umbrellas. Rather than going into every detail, I will simply say the situation was handled poorly and left us very disappointed. What was most upsetting was that no meaningful effort was made to resolve the issue or make up for the inconvenience. Even after speaking with Guest Relations, who mentioned contacting the General Manager, nothing improved the following day. No accommodation or gesture was offered, which was surprising given the hotel's luxury positioning. It is also noticeable that the property feels quite empty during weekdays, except on special occasions or long weekends. Even then, the warmth and hospitality we once associated with this hotel seem to be missing. That said, I want to sincerely recognize Valenzo, who served us daily. He was professional, kind, and incredibly attentive. We never had to ask for anything, he would notice small details, like refilling ice before we even realized it was melting. His service was outstanding and he truly tried to make our stay better. Thank you, Valenzo. You made a difference. It is genuinely sad to see a place that once meant so much to us lose its standard. We hope management takes guest feedback seriously and invests in retraining staff to restore the level of service this property was once known for.

We were on a priority list to get a room with a one bedroom versus a studio for my daughter who has…read moretwo young children. My wife and I have been members since 2015 and on the paperwork said we will get the 1 bedroom unless not available from the top level members. The place was half empty. There's no way the 20 rooms in the category were taken. They try to sell us an upgrade in our membership and then they would've given us the room that would somehow automatically be available.. I highly recommend not considering buying a membership here. I'll sell you mine for $4000, 19 years left, no maintenance fee. We also had a problem with one of my other daughters, not getting picked up at the airport for over an hour. Also family members wanted to play pickle ball and because they weren't 18 or older, half of our group were not able to play.

Second time at this resort, the staff are always friendly, polite and go out of their way to make…read moreyou comfortable. The food isn't great but it's good, as were the drinks. Fun entertainment and games at the pool daily. The swim up bar is really nice (shout out to Antonia...hard worker, super friendly and always on time with drinks). The rooms aren't fancy but they are comfortable and cleaned and restocked with water and drinks daily. This resort is about a 10-15 min drive from the airport, and a short drive to off resort shopping, dining, casino ect.