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    Royal Solaris Cancun

    2.8 (141 reviews)
    ModerateHotels
    Open • Open 24 hours

    Royal Solaris Cancun Photos

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    Joansset P.

    At the beginning it was good. Staff were friendly and room was good. I paid for amo cena view. Didn't get it. Got a "lake view" cause the ocean view is only for members. Drinks were really watered down. Food had no taste. Could not go to a restaurant unless you had a previous appointment. There were 6 of us and no one said anything nice about the experience. They asked us to go for a visit around both resorts but it was to sell us timeshares. They will ask you to show what kind of credit cards you have so they can get "points" but in reality, it's just so they know you have credit and can afford to buy the timeshare from them. We were pressured into buying and now we can't get out money back from the credit cards. Will never come back here again.

    More dilapidated unfinished areas of the hotel. Filled with pests and critters
    Carlos G.

    STAY AWAY FROM THIS DEATH TRAP I have been coming here for 34 years! | WILL NEVER COME BACK. This place is a dump and the service is deplorable. After the negligent deaths of Andrew Smith & Ahmed Altaii this place has turned to trash. The food is awful The alcohol is gross The members team put me in a room that wasn't what I paid for !! They tried to give me a regular room when I paid over $2000 for an ocean front. And when they gave me an ocean front room it was outside of a construction site !!! My room reeks of cement and there are loud noises all morning!! I requested to move and two days later l've been ignored. I've asked for compensation: ignored These people are crooks. I paid over $1000USD to leave 3 days back to 30 degree weather, early because it was so bad DO NOT COME HERE

    Balcony with wet paint and sharp debris and filthy!!
    Anthony H.

    Our balcony is terrible!! They are doing construction on the balcony 2 floors up and all the debris from the construction has fallen on our balcony and I cut my foot. Management doesn't seem to care. We have been a member for almost 30 years and that's how they are treating us. Also my 2year old granddaughter got a tray of food drop on her lucky no injury but of course terrible management no apology. This is such a bad experience and waste of money!! I should have just stayed home!! I had a group of 20 and they were cocky and didn't care!!

    Front entrance area
    Jamal S.

    Absolutely unequivocably the worst resort. I've stayed at in Mexico. The staff are extremely rude. They show preferential treatment to those that "appear "to speak Spanish. For example, when I walk by the front desk, people looked at me and then continue to do what they normally do. When my wife, who wasn't with me the first time, walked by with me, less than one minute later, everyone set up and spoke to her in Spanish (assuming she spoke Spanish). The food is horrible. The food is bountiful, but lacks any authenticity, taste, or quality. The lines were always extremely long. The room service was probably the worst situation of all. I ordered a club sandwich. There was one single slice of meat on the sandwich and it did not have bacon... Despite the fact that I asked for extra bacon. In the cafeteria/restaurant area, the beverages tasted more like concentrate. The pool area is poorly maintained. There was little to no chlorine in it. The skimmers were not running. This is a family resort, I wish I would've known that before I selected to stay here. That being said, people allow their children to run rampant all day. The resort should not allow children to be in all areas... There should be an adult/family area. Or, they should mandate that children under certain age cannot be alone. Since this is a family resort, they should consider instituting a dress code. Thongs and G strings and sunbathing do not mix well with the children's play area.

    Spa Soak area
    Jennifer L.

    So having read some of the previous yelp reviews, I had very low expectations, but I had booked this hotel through Armed Forces vacation club and I was very excited to check it out! The week I was leaving I found out my dad had been here with his girlfriend, three years ago, and had a great time and went on lots of the excursions. From the minute we landed at the Cancun international airport to finding our hotel guide at the airport and the shuttle here everything went very smoothly. Upon check-in the baggage man took our bags to the room for a small tip, and it did take a while to check in, but everyone was very nice. We will find out more about what's available tomorrow when the RCI shop is open from 9 AM to 6 PM however, we were excited to try the dinner buffet at the hotel tonight which once again, exceeded our expectations with fabulous service and amazing local dishes. I was especially excited to be able to eat cactus, Mexican pumpkin, and fresh tamarind juice. The next morning we returned for breakfast and my husband and two kids ate to their hearts content. I enjoyed some fresh, tropical fruit, tropical yogurt, fresh concha, and fresh squeezed watermelon juice most mornings. I am in tropical heaven and I can't wait to go to the pool today. Did I mention the view from our fourth floor room?! Amazing!! Last night once the kids were in bed, I went down to the discotheque area by the bar and it was so fun with live music, people dancing, free drinks, and probably five generations of people hanging out. My only complaints have been the noise from the women cleaning the rooms at 0800 every morning waking us up. My kids favorite parts of the trip was infinite food and drinks without asking adults including late night room service cheeseburgers. My husband loved the swim up bar at the big pool. There is an extremely secure kids' club with activities & water slides. I recommend having $20 peso bills to tip to most of the folks like bartenders, baggage, housekeepers, pizza cooks, etc. they have a lower hourly wage here so they live off the tips they make at the hotel, although you don't have to tip. The food at the restaurants, housekeeping service, RCI Perks, service overall, and views/ambience were exceptional. We could have done without the timeshare sales pitch. We were more interested before the presentation because it was too aggressive for us. We went to the spa twice for Couples relaxing massage & I went for a Mexican massage. I recommend getting there early for a hot tub soak. Both services were amazing!! We will be back!

    Early morning view
    Gideon A.

    Great Experience and great assistance from Royal Solaris Staff especially to Andres. Experience a VIP treatment from the beginning till end of the day! Non stop food, drinks, entertainment and activities . This place is very safe with polite staff and administration. We recommend this place to enjoy your holiday in Cancun!

    From the stairs to the buffet style dining.
    Dominique T.

    The good, the bad, and the Ok! The Good - I met some amazing people, the pool area is beautiful and the breakfast/lunch was filling. The Bad - there were only two elevators that take you from hotel floors to the lobby. Pre Covid I might not have cared, but I think everyone is skeptical of packing into an elevator like a clown car! The hotel had a lot of stairs... for me that was great, because I got my steps in, but for seniors or someone on crutches etc, you have to do multiple stairs to do pretty much everything and they are a little pushy on selling the member package. The OK - the hotel needed a little bit of maintenance some of the doors to the pool were wonky and really hard to open, the sink in my room took 4 mins to drain and lastly the lobby was tiny! None of these took away from my stay, because I left fully, tanned and happy!

    Cheesecake @Bogavante on the dinner menu
    Tiffany D.

    Here is a honest review for those like me who rely on them to help make choices lol. Pros: -The staff was wonderful! -We had no trouble getting dinner reservations, however you do have to make them in person from 930am-3pm daily. -Rosemarinus 10/10. If you missed getting a reservation somewhere, go here. -Sushi was decent, could offer something other than crab and fried fish though. -Pizza was decent. -Venetos (Italian @ GR Caribe) was hands down the best meal we had. -Bogavante-- we went for dinner and lunch. Cerviche and fish tacos at lunch were great, top sirloin was over cooked and not worth it. The mixteca steak at dinner was again over cooked and dinner overall wasn't anything special. -Marco Polo was decent however the steak and veal were over cooked and 1 of the 3 desserts (pineapple cake) tasted like it was soaked in water before it was served. We went on our last night and I walked away wishing we would have just went to Veneto again. -Drink service on the beach and around the pool was great, we never had any issues. -You have access to GR Caribe next door. Honestly I think overall amenity wise Royal Solaris is better but they do have two nice restaurants that you can make reservations for and the pool is way more laid back if that's your vibe. I did not see the rooms at this location. -We easily avoided the timeshare people and wasn't approached a single time for a meeting. However we did talk to several happy members. -The Broadway show succeeded our expectations, we really enjoyed it. However the comedy show wasn't at all what we expected but we sat through it all since it was something to do. That's the only two we were able to make it to. -Clean towels, freshly made beds, trash was always dumped and pickup of room service dishes happened daily. Cons: -When we checked in, no one gave us the details of the property, the nightly show/entertainment schedule, and no one pointed out how to connect to the WiFi which we ended up having to call and ask. -Room service food was always cold, took usually 30-40 minutes from ordering. Definitely the lowest quality food option but it's 24/7. Breakfast is only available from 7am-12pm so if you leave for an early morning tour, food is from lunch menu. -Pools get crowded quick and chairs can be hard to come by but we were able to catch people leaving often. A lot of people put towels out early in the morning to save spots. -You'll here every room door slam when it happens. And if you have neighbors, you'll hear them too. The walls are thin. -Shuttle service not included, $16 per person each way. The bellhop will also help with scheduling taxis but again a very pricy option to get around. $25 for taxi drop off to the airport which was cheaper than riding the shuttle for 2 people. -Location: it's far from the "downtown" area of the hotel zone. There's really nothing in walking distance. Luckily the city bus is right out front, cheap and easy to navigate. -Hotel style rooms, no balcony, very basic amenities, dated. I had higher expectations for a "resort". Apparently the "fancy" rooms go to members first. -Towels are super rough-- apparently members get the nice plush towels from what we were told (from a member). -No currency exchange available-- again you have to go to the prime area in the hotel zone. There is an ATM that distributes pesos, with no choice of denominations. The front desk wouldn't break any bills into smaller ones, most of the time. -Other than tacos and fajitas from the buffets, there's not any traditional Mexican food onsite. You can get a few items from Cafe Solaris at GR Caribe, which is not open for dinner. COVID protocols: -Schedule your covid test early and make sure you have your passport on you when you make it. -Unless you booked your stay by 11/27/21, it's $10 per person. However, we heard someone else ask about the free tests that was previously offered and they stated that changed after 11/27. -Many resorts are offering free quarantine stay if you happen to test positive. Solaris is not. It's in the fine print that you get free transportation to a different hotel (no location given) with a free 3 night stay and free breakfast. Lunch and dinner cost 60 pesos daily. And I'm assuming the additional quarantine time is at your expense. -Masks we're strictly enforced in the eating locations both outside and inside. Most people walking around wore them, and in the theater majority of people were wearing them consistently. Overall this is a budget friendly all inclusive option that truly isn't that bad compared to the various reviews. We like variety so we'd probably try out another resort in the future (maybe adults only because kids aren't our cup of tea) BUT we wouldn't be mad if we stayed here again. It's nice to have access to GR Caribe next door and if you're up for a short walk you can visit GR Caribe Deluxe as well. The hotel style basic room and not being walking distance to the good stuff was the biggest downsides.

    Lobby
    Krista C.

    Overall good hotel. Great staff. Very accommodating. Didn't really like the food selection. Drinks are good. Pool entertainment was very good every day. Clean rooms. Good option for reasonable price in the hotel zone. If you book an excursion through the travel agency be sure to ask what is recommended to bring. You can buy thing for less at the hotel gift shop than on the excursion.

    Shana H.

    This hotel is absolutely fantastic. The facilities are well kept and clean. Aside from the beautiful facilities, the staff is beyond amazing from the check in with Fredy, Gustavo in the buffet to Florencio in the resturaunt Bogavante. Luz making poolside pizzas (she was the reason we returned this time), the spa staff was amazing and pool side waitresses were fantastic. On our last day we met Javier, definitely a leader. We were having a conversation and he told us about some menu items coming soon and mentioned Chilies en Nogada. I mentioned I was saddend to be leaving in about a hour because these chilies are my favorite. Javier made something happen and he, Luz and another chef met me at check out with none other than a Chilie en Nogada along with fresh cut fruit with Chamoy for my daughter. Cancun is easy to fall in love with but the people make this place exceptional. Great job Royal Solaris, your team is top notch.

    Our king size bed was comfortable

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    Royal Solaris Cancun Reviews in Other Languages

    Review Highlights - Royal Solaris Cancun

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    JW Marriott Cancun Resort & Spa - smoothie

    JW Marriott Cancun Resort & Spa

    (330 reviews)

    $$$

    Zona Hotelera

    If you visit this place it is easy to see why we need closed borders. It is nicer than ANY hotel…read moreI've ever been to. And what used to be "the world's largest telephone booth" would dominate ANY hotel in the USA. The people are overly friendly as long as you are not doing shady things. And with billboards offering services directly to your room and a hospital system where you only go if you're sick. The "grey area" is a pretty loose term. The entire hotel is illuminated with L.E.D.'s. The space is immaculate. It was 1/4 mile from the room to the lobby. The ballrooms and convention spaces are like a stadium. (Indoors or outdoors). The public bus arrives every (2) minutes and are often full. It is approximately .50 US to go 30 miles downtown. Just looking at the creative ideas a child could write a book . "This ain't Tijuana". The malls and beaches are protected by federal soldiers and the streets have checkpoints every mile. They obtain your information and destination. If something is off a militia is on alert. In NOLA people go missing all the time. They get discovered weeks later. Would never happen in Mexico . A drunk guy might get out the box, but it is very controlled. These citizens are: smart, efficient, implemented, hard working, drive excellent, fast, diligent, and gracious. It's like walking through a museum. Being from a popular tourist town known for food, this place is VERY advanced. Instead of lounging and hiding these citizens WORK to pass the time. If you need anything just ask a bartender. "Tip and pay, you'll be OK!" LOOK at the photos!

    Wonderful hotel! We stayed twice, three years apart and both times were fantastic!…read moreWe came here when my fiancé and I first started dating then again for our anniversary. Every single person that works at this property is out of this world! Kind, helpful and always going above and beyond to make things memorable! There's always a little bit of construction because they're renovating, so plan accordingly by calling with them to make sure the areas you want open, are open. The new speakeasy is super cute. We visited there one evening and have the best time and service! This isn't the same restaurant where you go to breakfast but at night is a Spanish tapas restaurant. Everything was fantastic but all the food on the property is really great! We especially loved to order lunch by the pool. All the cocktails are fantastic, even poolside! Rooms are standard JW with some of them recently updated with the others on their way to being updated. Yes, there is a sort of a musty smell in the air, but that's in most hotels. It's a very hard to keep those highly humid rooms from smelling a little musty. You just have to get over it and enjoy the time outside the room. Pools are super cute and the beach area is nice. There is an adult pool that is open during the day but wish it was open later! Lots of places in walking distance if you decide to venture out of the property but why would you need to! Easy drive from the airport and to the downtown or for departure to Isla Mujeres. We did not go to the island this time but last time we booked everything through the hotel and they made it super easy.

    Live Aqua Resort - View from one of the cabanas facing the ocean

    Live Aqua Resort

    (464 reviews)

    Zona Hotelera

    As a disclaimer, I would like to start by saying that I did book the Viento Suite. I don't know if…read morethat is the reason we received the level of hospitality and service that we did, but I'm hoping that guests staying in standard rooms received the same spectacular experience! Due to having a suite, we had butlers Romero and Isaías, and they were both AMAZING. They were extremely attentive, and whatever we needed was never an issue. If we asked for something, it was done quickly and without hesitation. You honestly couldn't ask for better service. We also had access to the Aqua Club, which was open from 7 AM-10 PM and offered premium liquor along with light snacks for breakfast, lunch, and dinner. The waiters there--Daniel, Guillermo, and Eduardo--were great! They were even willing to make us our favorite shots that they had never heard of (blowjobs... Google it ), but they made them anyway! The lounge itself is super relaxing, with spectacular ocean views from the 5th floor. Now, onto the part we ALL care about the most: THE FOOD! There are several restaurants on the property to choose from, but our absolute favorite was Hidden Garden, which is Asian-inspired and run by Chef Mario. Everything we ordered was spectacular! Chef Mario even came out to our table, greeted us personally, and provided us with a menu curated by him--which I'm assuming was because it was my birthday... lol. They also have one paid restaurant called Carnivore, which is a steakhouse. Now, I am a self-proclaimed steakhouse snob, so I have to keep it real: for the price, it was mid. But for a resort steakhouse, it was good. The rest of the food throughout the resort was WAAYYYY better than expected--even the poolside grill and the food you can order directly to your cabana. Everything was well-seasoned and cooked to perfection. The ribs they made at the poolside grill every day were FANTASTIC! The head of culinary at the resort, Mr. Germain, is definitely doing what needs to be done because the food was consistently impressive throughout the property. Now, the second-most important thing for most people: NIGHTLIFE. Personally, I came to relax, and the overall vibe of the resort definitely gives relaxation. However, they do have a nightclub called Egos, which stays open until 1 AM. I went once, but it wasn't really my music or my vibe. If you're looking for more of a nightlife scene, I would suggest heading into the city. BUTTTT... if you love a good pool party, make sure you hit the Moët Pool Party because BABYYYYYY... it was LIT! Overall, the resort exceeded my expectations. The service, food, atmosphere, and attention to detail made for an amazing experience, and I would absolutely consider coming back!

    We recently stayed at this hotel for a week. Like most properties in Cancun, it is modern and…read morepacked with great amenities. However, what truly struck us both this time was the incredibly warm treatment we received. A hotel is only as great as its staff, and the team here is what makes it special. We booked a club-level oceanfront room, which included butler service. Our butler, Arturo, absolutely came through for us. He handled our restaurant and cabana reservations ahead of time and was instrumental in securing a late check-out on our final day. The dining at this all-inclusive is superb. For breakfast, Siete offers a decent buffet, and our waiter, Helvert, was incredibly kind and always took the time to chat with us. For dinner, DB was our top choice for elegant continental dining, complete with a live pianist. The manager, Susana, provided excellent service, the food was delicious, and the chef even came out to greet us. We also loved Hidden Gardens, a relaxed Asian-fusion spot with tasty food, impeccable service, and another welcome visit from the chef. During the sweltering day, the pool is the main draw. Lalo was always helpful in securing our requested cabana. They cost an extra $115 each time, but they are completely worth it to escape the intense sun. Our pool waitress, Marysol, befriended us and knew exactly what non-alcoholic drinks to bring us. My wife is a big coffee drinker, so we frequently stopped by the included Starbucks, where David the barista gave excellent service and loved chatting with me about World Cup soccer. Also, a big shoutout goes out to Lady and Daisy at the spa. They gave my wife and I heavenly massages. However, the absolute heart of the entire hotel is Marco, the extraordinary juicer at Siete! His positivity, jokes, and contagious smile drew a long line of people waiting for his blended drinks every morning. Thank you to everyone for making our trip so memorable!

    Marriott Cancun Resort - Delphina- muscles

    Marriott Cancun Resort

    (237 reviews)

    $$$

    Zona Hotelera

    This hotel was absolutely amazing from start to finish. Stayed here for an entire week and have…read morezero complaints. From the time we arrived with very simple check-in (no long lines like other resorts) to check out (again no long lines) to the staff taking care of us the entire trip leaving us not wanting for literally anything. The service and the kindness from the staff is a 10/10. Some don't like all inclusive resorts because the food is lacking but here, the food was amazing and there is something for everyone and bonus, room service is 24/7. The views were spectacular, the rooms are very modern and balance looking fresh, clean but also warm. The service at the beach was amazing. They came and checked on us the entire day and because we had a big party the service wasn't impacted. My only compliant is they don't have evening entertainment like many of the resorts, and there is only one food place that stays open late, however, room service is included in the all incisive. Great price/Great value/Great location. My go to resort moving forward when I'm in Cancun!

    I booked my trip through Costco Travel and ended up getting an unbelievable deal, so I already…read morearrived feeling good -- and the resort definitely delivered. The staff is genuinely friendly, always smiling, and quick to help with anything. Casa Madre became my go‑to spot for breakfast. Tons of options, fresh food, and something for every mood. After that, I'd swing by the coffee shop, which surprised me in the best way. They don't have the fancy frappes or over-the-top drinks, but their "Special Coffee" (fresh coffee mixed with cinnamon and honey) is perfect. Simple, warm, and honestly better than anything blended. For lunch, the taco stand and the Mediterranean spot right next to it were both solid choices. The chicken was super soft and flavorful -- exactly what you want when you're grabbing something quick between pool time. Dinner was where the resort really shined. Delphini had an incredible ocean view that made the whole meal feel special. And the Japanese hibachi night was a blast -- great food, fun show, and it totally hit the spot. Overall, I loved my stay. Great value, great food, great people. Would absolutely come back.

    Secrets The Vine Cancun - Guest Room

    Secrets The Vine Cancun

    (380 reviews)

    $$$

    Zona Hotelera

    Just got back from our stay for our honeymoon at Secrets The Vine, that was from a Tuesday to…read moreSunday from April 28 to May 3. This place was INCREDIBLE! I have nothing but good things to say about this place for a all inclusive, ADULTS ONLY resort. The resort it self was clean, modern and flawless. The service and people working there was top notch, everyone made us feel like royalty. The food was so good, obviously some spots weren't perfect but 90% of the time we LOVED what we ate. Was full inclusive so we ate a ton and drank a lot! The pools were beautiful and lots of options having 4. From Tuesday to Thursday it was so easy to get a spot at the pool or beach, would show up at 11am and find a two chairs and umbrella no problem. Friday/Saturday it was a bit harder since it's the weekend so the pool area was packed by 1pm but went to the beach and again found two spots with umbrella no problem. Beach was solid for hotel zone, this area of Cancun is known for having bad seaweed but the resort did its best to keep it cleaned up. Was able to get in the water some days and not see the seaweed everywhere. We did a preferred booking so got room on a higher floor, exclusive quick check in, access to roof top pool and restaurant. So if you don't care about those things just do a regular room but the upstairs pool was incredible. This place is definitely a relaxing resort, not a ton to do at night but that's what we wanted for our honeymoon. Pool can be somewhat lively during the day with music, and performances but at night it's just casual bars, restaurants and what not. Everything dies down before 12. Did a spa day too and it was great, had a couples massage, full body scrub, and hydrotherapy circuit for two that costs $398. I recommend booking it when you arrive as they may have deals. It was a great experience overall, we would for sure come back 100%!!! Every single worker there was so nice and helpful. Did not have a single bad experience with anyone that worked there.

    Guys please save your money and book your stay somewhere else . Worse resort I been to in my life…read morehorrible food horrible service . From the beginning we got here room was dirty we had to complain and get them to clean . The people who say this is a good resort clearly have not been to a good resort . At least go to one of the riu resorts. Secrets is not it. Food is horrible . Burned steaks . We had to leave the resort go to a restaurant to eat something good. Also on the beaches you get harassed every second to buy an excursion . Worse resort I been to in my life. Also my wife was pregnant we waited 25 mins to be seated and then the guy manager "Luis" in the steakhouse says I can't go in because I'm not wearing long pants. Great I understand and respect policy but why did you not tell me 25 mins ago when I came and checked in made my pregnant wife wait all that time to be denied. I will never return to this resort I will make sure none of my friends or anyone I know stay here take your money elsewhere . Also whatever you do if you do end up in this forsaken resort DO Not upgrade to preferred club the Infiniti pool is stupiddd and the alcohol is same as the other bars they just try to sell you on expensive alcochol by the bottle. They be like 4500 ... but in pesos .. in dollar 280 or something ... ripofff Anyone putting positive review for this resort clearly has not been to a decent resort and they do not know any better!

    Grand Oasis Cancún - Large pool, decent beach. The only things this hotel has going for them

    Grand Oasis Cancún

    (719 reviews)

    $$$

    Zona Hotelera

    Relaxing Caribbean Escape…read more Oasis Beach is such a lovely spot in Cancún. The turquoise Caribbean water, soft sand, and ocean views make it easy to relax and forget about everything for a while. I really enjoyed sitting near the water and listening to the waves while feeling the sea breeze. It has that beautiful Caribbean atmosphere that makes you want to stay a little longer. The sunset was also gorgeous and made the experience even more special. A great place for a relaxing walk, some photos, swimming, or simply enjoying the ocean. Beautiful, peaceful, and definitely worth a visit when you're in Cancún.

    I rarely leave negative reviews, but I feel like I need to warn others. I'm giving Grand Oasis…read moreCancún two stars, and those stars are solely because of Lorenzo and Carina. They were kind, attentive, and genuinely made our stay more enjoyable. Without them, this would have been a one-star review. The resort lures you in with the promise of an all-inclusive vacation, but the reality was incredibly disappointing. The food was some of the most unappetizing I've ever seen at a resort. Very little looked fresh or appetizing, and dining quickly became something we dreaded rather than enjoyed. The property itself is very dated. The rooms, common areas, and grounds all show significant wear, and many areas felt dirty or in need of repair. We even had cockroaches in our room. Air conditioning was either weak or nonexistent in many parts of the resort, making it uncomfortable to escape the heat. One thing they don't make clear when booking is that there are different resort access levels based on your wristband color. We had blue bracelets, while guests with black bracelets had access to noticeably nicer amenities and areas. It leaves standard guests feeling like second-class visitors. Cleanliness was another major issue. Guests frequently left trash around the property, and we were disturbed to learn on our last day that reusable cups were being rinsed in a brown sanitizing solution before being handed back out. If you stay here, bring your own insulated cup. My husband and I both came home sick with bad colds, and while I can't say what caused it, seeing the cup sanitation process certainly didn't inspire confidence. Another disappointment was the atmosphere. All of the pool bars closed by 6:00 p.m., and by around 11:00 p.m. the resort felt completely dead. Aside from the spring break crowd, there wasn't much energy or entertainment. Overall, this resort feels like it's surviving on its spring break reputation rather than investing in the guest experience. Between the poor food, outdated facilities, cleanliness concerns, uncomfortable rooms, and confusing tiered access system, I would never recommend Grand Oasis Cancún. Save your money and book elsewhere

    Hard Rock Hotel - Beautiful sunrise

    Hard Rock Hotel

    (349 reviews)

    $$$

    Zona Hotelera

    This was my first time staying at a Hard Rock Hotel and will likely be my last…read more For a brand built on rock music, big personality, cool guitars, it seemed like a good vibe, but overall, this hotel fails to shine through its age and mustiness. Hard Rock Cancun feels more like a faded backstage pass. *AMBIANCE* The hotel is noticeably dated--worn furniture, tired decor, and not well kept. In some guest hallways and rooms, you are hit with a strong MILDEW / MOLD smell the second you walk in, which was an instant red flag and made it hard to appreciate anything else. We had to switch rooms after the first night from the smell which gave me a headache. We also noticed condensation leaking from the AC, broken furniture, cracks in the walls, etc. Now the best part was probably the beautiful beachfront location, large pool facility and getting to see the oceanfront view. *FOOD* If you want to eat dinner at the themed restaurants (Hibachi, Italian, Steakhouse, Seafood), you have to reserve a time slot on their app. The app was quite glitchy. The food had its moments, but overall, it felt like the chefs were playing a game of culinary roulette. Some dishes were good enough to make me hopeful, while others made me question every life choice that led me to that buffet tray. I would say the best spot was the pizzeria, it was fresh, though pies were gone in seconds once they came out from the oven. *SERVICE* Upon instantly checking in, you feel like you are herded like cattle by being passed onto their concierge that tries to sneak in a timeshare presentation. That said, service at this hotel felt more reactive than proactive. Overall, for a 5-star hotel, it certainly felt a lot lower than that. If you're looking for a clean stay with 5-star service, I'd probably look elsewhere.

    We stayed for 5 days and overall it was manageable (our room smell musty and damp)…read more What was most disappointing was that the pool was closed at 1:00 PM for maintenance. More than 3 hours later, it was still closed. Considering this is an all-inclusive resort and quite expensive, this was a major downside for us. Pool maintenance is important, but guests should not lose access to such a key amenity during peak hours. The pool should be properly maintained on a regular basis to avoid extended closures. Unfortunately, this significantly affected our experience, and because of these issues, we would not return.

    Paradisus - View from room

    Paradisus

    (365 reviews)

    $$$

    Zona Hotelera

    My husband and I celebrated our 20-year anniversary at Paradisus Cancun in April 2026, and we had a…read morewonderful experience. The resort had recently reopened after renovations, and everything felt fresh, modern, and very clean. The beach was beautiful, the pools were relaxing, and the grounds were well maintained. The highlight of our stay was the staff. Everyone was friendly, helpful, and genuinely seemed to care about making our vacation special. A special thank you to Chris, our Reserve Concierge, who went above and beyond throughout our stay. If you're considering upgrading to The Reserve Adults Only section, I highly recommend it. The concierge service, exclusive lounge, premium drinks, coffee bar, adults-only dining, and Bali beds were well worth it. The resort offers several dining options, including steak, seafood, Japanese cuisine, and a buffet. While the food wasn't our favorite part of the trip, breakfast was excellent and there was plenty of variety. We especially enjoyed the live saxophone music during breakfast, the beautiful beach, and the peaceful gym each morning. Overall, we had an amazing anniversary trip and would gladly return to Paradisus Cancun in the future.

    We just came back home yesterday, April 11, 2026 from Paradis in Cancun. We have been chasing that…read morefeel from our first time but unfortunately I can't say that we ever got that same experience. The location of the hotel is perfect. The beach is beautiful. The service is excellent. The rooms are OK but there's some bumps in the road. Our first day with our check-in was a little bit complicated and the restaurant that we went to that evening was terrible. It's called Vibre. We went to the Italian restaurant, Capella, and because we had the reserve option. We also tried. Both of these restaurants were excellent. The bartenders outside were excellent Raymundo by aqua was wonderful. The bartenders at the adult side pool were also great. The service by the pools is lackluster in the general areas. In the past, we used to be able to order snacks and they would be delivered to us in the general area but now that option is only available at the reserve. If you do not have children, I highly recommend paying extra and staying on the adults only side. I don't know if we will visit Paradis again. It's not what it used to be many years ago.

    Royal Solaris Cancun - hotels - Updated September 2026

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