Staff were all amazing! Our Room was very clean, air conditioner cold, and we had a beautiful view of the beach/ ocean. The grounds are beautiful and kept very clean. The pool, pool area and hot tubs are very nice, quiet and plenty of poolside seating even if you get down there late, no worries about having to get up super early to go save seats! Breakfast buffet was good, sports bar fun and pool activities were enjoyable. Will definitely stay here again. read more

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Please note: This review is from the perspective of someone staying with a member, and I visited during the off-season. During that time, the resort does repairs and maintenance to prepare for the high season, so expect some construction and movement around the property. Despite that, Club Solaris Cancun was one of the top experiences of my life! It's a wonderful place to stay. What it may lack in "luxury," it more than makes up for in service -- truly the best service and the kindest people. Because of my friend's membership level, I stayed in the Club Solaris members area, but honestly, the great service is consistent throughout the resort. The staff remembers guests by name, and I saw many returning members warmly hugging the employees they've known from past visits. You can feel the genuine care and connection. The rooms are a great size, each with a coffee maker and refrigerator. I had a room to myself, and it was perfect. As a member, they personally walk you through daily activities, help make dinner reservations, and even arrange excursions for you. If you're not a member, the concierge and guest services office are always available to assist. A special mention goes to Omar in the members' office -- he's wonderful. Breakfast I started each morning with breakfast in the members' area, which offered a fantastic assortment of food. My personal favorites were the made-to-order omelets and the fresh, sushi-style salmon and ahi tuna. Coffee and mimosas flowed freely, and smoothies were available upon request. Special shoutouts at breakfast: * Tomas - Always served with a smile and even brought me bacon, though it wasn't out yet. * Julian - Warm, friendly, and always great conversation and service. * Roman - Makes a perfect omelet every time, smiling as he works his magic on the grill. (Tip: Ask for a smoothie -- they'll make it fresh for you!) Pool Time Spending time at the pool is a must! Lunch by the pool includes standard fare -- pizza, chicken nuggets, nachos, fries, hamburgers, poke bowls, California rolls, mac and cheese -- it's casual but satisfying. Drinks tip: Head to the adult pool for branded liquor. Otherwise, they typically use well or house brands unless you ask. Special thanks to Marrya, who worked tirelessly serving everyone around the pool by herself -- she's amazing! Throughout the day, there are plenty of fun activities like bingo, water Zumba, and flip-the-cup. Maxine, the pool host, keeps the energy up and everyone smiling. (Pro tip: Bring your own cup, thermos, or Stanley tumbler -- they'll fill it with ice and water for free.) There are three pools and three hot tubs, and the ocean views are incredible -- just steps away from the beach! Spa! Small but clean. Ask for Bonita. She was great. Dinner Dinner reservations are a must. The best restaurant, hands down, is Marco Polo. A big thank you to Alex, Ivan, and Ricky for their wonderful dinner service! Nightlife The resort offers nightly entertainment like singers and live shows. They're nice, but if you're looking for a livelier nightlife, you may want to head into town. There's also an MVP Sports Bar, which is a great spot to hang out -- it has a pool table, three TVs, music, and an air hockey table. A huge thanks to Javier for his excellent service and patience with our card games! Highly recommend the member experience! read more

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This is our 3rd Trip to the Caribe in a Year. Since we were there in 2025, there have been many upgrades and renovations to the resort. We love the atmosphere there and always have a great time. The food presentation and quality has increased. There seems to be a lot of new staff working there including Captains at the buffet restaurants and Cafe. The cafe has added Bloody Mary's and Mimosas to their menu which is amazing, plus they have added a variety of fresh fruit on bar. I love fresh fruit so that made my day. The new Asian Restaurant was delicous. The opening of the Deli/Coffee shop was a great addition. We would go there every morning an sit at the Vista lounge where it is a quiet atmosphere with a beautiful view. The opening of the MVP/Speakeasy bar was great as well. The late night DJ and dancing was definitely a hit. Adding lounge chairs in the pool was a much needed. You get to cool off, get sun and relax. The addition of Yzrael, the Coach was the best idea. He is so personable and energetic with the activities that he does with us. He is a great motivator for those of us who would like to burn some of thee calories that we take in while on vacation. (water exercises, yoga, Pilates and gym time) The Color Parties were fun! Sulieca, pool activities person was the sweetest person ever. She always remembered our names, would interact with the guests even when she wasnt doing an activity with us. She always has a smile on her face. She was able to transform from activities to dancing at the color parties, special occasions like Deli party, and act in the videos that bring more people to the resort. What an asset she is to your Team. Mayra, our pool bar waitress was very attentive to the guests. She busted her butt daily making sure guests never went thirsty. She also remembered our names and what drink we wanted. Our last day, she was in the Deli/Coffee shop. Her talents and pesronality, in my opinion, would be better utilized if she is at the pool serving a lot of people where she can interact. We had several new Bartenders this trip. David was brand new and he was amazing. Alexander was at the Vista Bar the night we met him. He was very accommodating to us. He experimented with drinks that a guest requested. He even made us a Mexican coffee as he was closing the bar at 11pm. The Nightly entertainment in the theatre was magnificent. They are very talented group of people. The Gala was spectacular with amazing food. We would like to see the Asian restaurant open more days a week. We would like to have gone to it 2x during our stay but it was not open daily. We would like to see the coffee shop/Deli and Vista Lounge utilized a little more. Some guest didnt even know they existed. As for the Deli/coffee bar, it was open 6am-3am. Any way in the evenings, they can do the Flaming Coffee there. We go to GR Solaris at 5 to get the flaming coffee but would rather have it as a dessert/nightcap than something before dinner. The Vista Bar is ther as well as the speak easy. This would be a HIT!!! Also, there was lack of communication when activities were scheduled and canceled or not known about at all was a lil disappointing. We never knew when The Vista Lounge/bar was open. The app says one thing, the paperwork from check in said another. The App also said the was a activity at sunset on several days but it was not there when we went to it. After returning home, I saw a video of a party at sunset at the lounge. I hate that we missed that. It would be great if the Vista lounge bar area would become the Premier bar opened nightly until the MVP bar opens up. This will allow people to stay at the Caribe and not go to Royal. In turn, people may utilize the deli more. Dont feel like the administration is communicating well with line staff at times. POOL When we got to the pool, there were a lot of loungers w rolled up towels on them that had been "saved" for guests. Several days, those seats remained empty until after lunch or beyond. Can there be a policy in place to minimize the time allowed to save a seat? The Color Parties are a nice addition but the only complaint that heard was that the music was TOO LOUD! Some people that go to adults only want the Quieter atmosphere but also enjoyed the entertainment to break that up. The water level of the pool was great for water exercises for most of our trip. When water was added to pool, people of shorter stature were unable to be in the water. They had to exercise on the stairs which was not safe for them. I understood during our stay that the Solaris is under new management. It would benefit those of us who don't know the hotel industry, if there were pictures of people and their titles. The air purifier in the lobby is very overpowering. I would like to sit in lobby bar but i cant due to strong smell. Overall, Our stay was amazing. Making plans for another trip. read more

What an amazing vacation we had at the Caribe. The staff were very attentive to us. The grounds were very well maintained and there was always beautification going on. There was a large variety of food at the buffet and it was well presented. The snack bar was yummy too. The food at the restaurants-Veneto, Bogavante, Marco Polo was amazing! Lots to chose from and delicious. Franco was the first to great us. He made sure that we were well taken care of by reaching out to us daily and making a point to see us. We spent most of the time at the pool where we were served by Isias our bartender and Antonia. Antonia was a so pleasant and such a hard worker. They were both busy from the time they got there until they left, always meeting the needs of vacationers. I can't say enough about them. We were pleased that there was a sunshade over the pool and lots of umbrellas for chairs. If u wanted sun, there was plenty. Blanca was the entertainment staff. She was so sweet and tried to get ppl engaged in activities-we did them all! lol she has an Amazing personality. The premier bar staff-Cecelio, Isaac and Kalimba were great. They were always making up new drinks for ppl to try and boy did they put on a show. We were there every night. The nightly entertainment was amazing. So much talent. Very enjoyable. Our room was beautiful. It overlooked the blue water and sunrise. read more

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This is a rating for Veneto, a restaurant located inside of the resort: Overall incredibly satisfied with my all inclusive experience here. The waiting area and the restaurant itself has pretty solid decor that gives a classy vibe. Even though we did not have a reservation (highly suggest getting one in advance if you'd like to dine here), they still let us sit down after about an hour and half of waiting. Once sat, we were given great service and tasty food. The chicken breast in pepper sauce had great flavor (I got this), and from the silence at the table, it's clear that the other entrees are also pretty solid. The dessert menu is also something to mention, as they have plenty of pretty solid options. Highly recommend trying their tiramisu and the panna cotta! If you are at either of the Solaris locations (Royal Solaris or GR Caribe), I would absolutely make sure to have a dinner reservation at this spot. Worth the wait! read more

I would definitely return without hesitation; I had a fantastic time! However, there are caveats. My review is based on being a parent on vacation with kids, looking for value, convenience, and relaxation. If I were younger, single, or without a kid, I might have a different opinion. If I were bringing my aging parents or had someone disabled in my party, I would be less kind. Your experience will vary depending on what you are looking for. I will list the cons first: **Cons:** - Many of the elevators don't work. Super irritating, especially when you are on the higher floors. The one at the lobby stopped working, so we had to walk to a different area of the hotel to go up, and even then, only 50% of the elevators were working. - Paper-thin walls. You will hear everything, especially annoying late-night doucebags deciding to party. - Horrible dining reservation system (see dining portion below). - Need more Jacuzzis! - Drinks are atrociously watered down. I don't normally drink or care for it, so it didn't matter, but it would be a con if I was. For us non-drinkers, you can order the following; all can be made virgin: Cancun Special, Mango Tango, Pina Colada, Mangonada. - Beach, pool, snackbar, & minibars close pretty early in my opinion. Did not matter to us but may be important to others. **Pros:** - Room layout is really nice. - Amazing balcony with an ocean view. - Excellent service all around, attentive and top-rate service, friendly and welcoming. - Mostly quiet and peaceful, just what we were looking for. For lively and party environment, there's access to Royal Solaris next door, which has the "active" bigger pool and kids Miniclub and a small water park (4 years and above to leave; otherwise, need to be there with them). Both have access to each other's dining options. - The beach is gorgeous and not crowded. Walking 1/2 mile either way from the hotel, this beach is the absolute best and most peaceful and serene. White sand and clear blue waters. **Others:** - Mexican-Moroccan architecture - the most charming exterior than all the nearby hotels. Felt like we were in a villa instead of a hotel, which is what we wanted. Lovely decor and charm. But it is an older hotel - I loved it but not for everyone. Definitely needs some TLC. If you are looking for fancy and modern, look elsewhere. - Lots of kids - your opinion may vary depending on whether you want to vacation with mostly parents or a more adult-only environment. - Ocean rocky and not swimmable - waters not able to swim in. Apparently, there's calmer waters 15 mins away. This didn't matter to us but would be a con if wanting to go into the ocean. - Royal Solaris was the active party hotel with lots of kids, GR Caribe was the quiet peaceful one. - The internet worked mostly - my T-Mobile has free limited international data so various times it shows connected to WiFi and other times to 5G. - Did not get stopped for a timeshare anywhere. I guess it helps to be brown, with a kid, and not look put-together :D **Dining options:** **Breakfast:** Café Solaris - dingy Holiday Inn-style breakfast. Go to Las Fuentes instead; it is far superior. **Lunch:** Pizza bar unreasonably slow. Waste your time waiting in line. Did not try sushi. Sit-down service and food at Bogavante was excellent. Shoutout to Carlos for being so great. Can also do the buffet at Rosmarinus. **Dinner:** Las Fuentes (buffet), Marco Polo (reservation only), Bogavante (reservation only), Veneto (reservation only). Now, this was the really frustrating part. The nice restaurants are all reservation only. It's near impossible to make a reservation due to the terrible system. If you have an active reservation (let's say 2 days from now at one of the restaurants) and you are looking for something earlier, you are not able to see what's available at any restaurants until you cancel the reservation at the later date. If you do cancel and find there is no reservation available, you would most likely lose the original reservation time at whatever restaurant you previously had! Unreal. With that said, we were able to eat at Marco Polo, and it was a good experience. Other than that one night, we had to do the buffet for dinner all the other nights. The buffet changes daily based on themes. You can check the Royal Solaris lobby to see the weekly menu. They ranged from good (Spanish), decent (Asian), and atrocious (Parisian). Desserts, I'm sure they make in one go, so you can tell as the days go on, it starts getting staler and staler; the same thing with the breads. By Saturday, most of the desserts and breads were inedible. The fresh orange juice earlier in the week starts tasting like tang by the end of the week! Another issue is that a lot of things do not have labels or are labeled incorrectly, so it's really difficult if you have dietary restrictions. So yeah, that's the gist of it. I hope this review helps you on your search for the perfect Cancun getaway! read more

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Pros: You will have access to the sister hotel that is right next door. Close to the airport Nightly entertainment Safe in room Cons: Room service options are limited and the food was cold AC didn't cool well Restaurants that need reservations book fast Arrived via private transport (Cancun airport transportation). Since we arrived, we had to check in at the sister hotel and then were driven to our hotel. The check in took a while and we weren't given any instructions. We got the room thinking we would find a book of instructions like most resorts have, but nothing to be found. We had requested a double bed room, but I guess they didn't have one, so we ended up with a roll away bed. The staff that delivered it was super nice and ended bribing us a card with a QR code for the room service. Room: Big. It had a separate seating area which was nice. I did use the sitting area pillows for extra cushion on the roll away bed. The room has a mini fridge with two beers, water and some soda. This is replenished daily. The room has a safe, iron and it one board. A coffee maker is available. The AC didn't cool well, but it was comfortable enough. The bathroom was big with plenty of vanity space. The shower pressure was excellent. They do provide bar soap, shampoo and lotion. Bring your conditioner. There's a hair dryer. The pools: This hotel has one pool and two hot tubs. It's smaller, but not as busy as the other hotels pool. They have a bar and a small food bar too. The lounge chairs go fast since they have less. The sister hotel also has a pool, but this one has a swim up bar. The restaurants: The all you can eat restaurants are definitely better at the sister hotel. They have more options. This hotel does have a restaurant, Bogavante, facing the ocean (reservations required). They have good seafood dishes. Be aware that the reservations for the restaurants go fast. We arrived Sunday night and Monday morning when we went to book, everything was already booked for the day and the next day only Bogavante had openings. The snack bar at the pool is pretty good. Overall, the food isn't the best, but good enough. The room service is very limited. The food was cold when it arrived. We only used it once. Bars: There's plenty of bars. Drinks are a hit or miss depending who makes them. Bring your cup from home and they will make your drink in it. Skip the wine. For people making their money from tips, we only had one good experience at the bar. We were usually ignored and we were tipping $5s and $10s in most places. Beach: Cancun has a great beach. The water is always nice. The hotel has lounge chairs under a pergola available for their patrons. They have waiter service at the beach. Entertainment: We went to one show and it was really good. It lasted about an hour. It started at 8pm. They did have a small show at the pool one day too. The pool has activities during the day. read more

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I paid for all inclusive adults only, but it's was like 50/50 adults only because to enjoy the lunch buffets you have to eat at the sister hotel and they're kids running around which is not a bad thing but we paid for adults only and we dealt with kids but that was the last of my concerns, we got here and we didn't get instructions pretty much here's your room and they send you to try to get a time share or whatever it is they want you for, the front desk is clueless you ask for help and they don't know anything or send you on wild goose hunt, when you download they're app it shows all the restaurants but they aren't here they're next door with kids, the "mini bar" if you want to call it that, has only 2 beers and you get another 2 beers the next day and to eat here you pretty much have to make reservations they day before or your out of luck, id say the only good thing here is the sports bar. Also we got ocean front it's literally half view of there crappy roof and part ocean so I don't recommend getting this room. read more

We picked this hotel for our 24th Wedding Anniversary because of the reviews. Big Mistake! They took forever to check in about 3 hours and we did not even get the rooms we paid for because Members get first pick. Your stereo typed by the color of your wristbands, if your a Member or not. Not everything is all inclusive. On one of the evenings a guest was MUGGED & ROBBED by our rooms. Rooms and Hallways were loud. We could hear the guest in the other rooms above and next to us. Food was ok but had to go outside the hotel for what we wanted, lobster, crab, ceviche, aguachile, Mexican Food, etc.. they served cheap liquor unless your a Member. Wasn't told there's a Dress Code or told to bring pants and dress shoes for dinner in this humid heat, we could not have our 24th year Anniversary Dinner with our group of 20 and go to some of the restaurants. We had to go out of the hotel and celebrate. We were so embarrassed and apologized to our group for all the inconvenience. We Don't like wristbands or tickets for a Towel for the pool. No ticket, no Towel. Music by the pool was not good & made some request for Mexican Music but the DJ was told to play the scheduled music by Management. Bar is from 11am to 5:30pm ? Pool closes at 8pm You get for what you pay for. This hotel is not for us. Anniversary 10/25/2021 read more

GR Solaris Caribe - 24th Anniversary Group Photo. - Hotels Near Me - Cancún, ROO

Honestly, read the reviews. I wish I read them before going to this all inclusive for a week. You definitely get what you pay for here and I would not come back. First thing - two of us spent around $1700 for this all inclusive for a week. I thought it was too good to be true... yes. The vacation we were looking for was a relaxing one - where we did nothing but enjoy each other, the pool, the beach, and the sun. Check in: We arrived at the resort around 2pm. We had to sit in the lobby with all the other people who arrived before the 3pm check in in the hot lobby. The ac was clearly not working. After waiting in line (after the hour wait for check in time), because I booked through RCI, I had to go to a different area, with no special signage, to then wait in another line, in order to check in. The couple immediately in front of me complained about the ac not working in their current room (I put that in the back of my head), finally we get our room and my keys don't work. Luckily, housekeeping let us in because they were watching us struggle. (Didn't even look to make sure it was our room). The entire week the ac never got below 75 degrees. It was horrible to sleep - for me at least. I don't like to sleep in the heat. The view was nice, however, so that helped offset my grouchy-ness. Food: No one (they called me about 5 days before my reservation date) told us that restaurants needed men only to wear formal wear (later explained as long pants, sleeved shirts, and closed shoes). Also, no one explained that you need to use a lousy website to book reservations to go to any of the restaurants. The reservations wouldn't be so bad BUT you can only have one active reservation at a time and you couldn't get a reservation the day you got there so you could only start booking for the next day. Well, the website continually broke down and ... never worked. Out of 7 days, we were lucky enough to go to 1 restaurant twice (because they accepted men in shorts). Unfortunately, we didn't pack pants because... well.. we wanted to have a destination vacation in the heat where we hung out at the pool and beach all day. The breakfast was the best meal of the day, again, buffet style. Slowly you started noticing leftover dinner buffet turned into the next day breakfast which turned into that same days lunch, then they rounded it back up for the dinner buffets. 7 days of the same, not good, food was frustrating. We were excited to get back to the airport and had a "real meal" at the airport Margaritaville. Oh - also, free room service. We ordered every meal (after our dinners) to see if there was any better food but the best offering was the fajita. Cocktails/alcohol: Booze only served 11am-11pm. You have to specify if you want booze - for instance, a margarita with a shot of tequila. Don't say vodka soda - be specific. Smirnoff (was the high end) and club soda is what you'd need to ask for otherwise you got this really low end vodka that had an after taste of cinnamon. I couldn't for the life of me find out the brand, blacksmith? Blacksmear? Something like that but it was horrible. Otherwise: Lots of families with kids. If I had kids, I think this resort would be good to being a decent sized family (if you're looking for a cheap vacay) with low expectations. While we had ample time to relax, don't go here expecting good food or cold a/c. The service was just alright. Two special shout outs - Nancy, bartender by the pool was phenomenal. And Alberto at Bogavante. Hats off to you two! read more

GR Solaris Caribe - View from room - Hotels Near Me - Cancún, ROO

Just spent a few days at this beautiful location. Overall, would I go there again? Sure! Would it be my firs (or even 2nd or 3rd) choice for returning to Cancun? Probably not. The good, the great, and the not so impressive... Let's start with what was amazing - THE STAFF - 4.5 stars: I travel a lot (#BLESSED and #GRATEFUL!), so I'm comparing broadly to other locations' staff/service globally. The staff here are not only friendly, most of the staff (front desk, bar, housekeeping, spa, etc.) seem genuinely sincere and happy. Everyone says hello with an authentic smile and are very helpful. I would be remiss if I didn't give a shout-out in particular to **Ivan at the front desk, who was kind and patient and super helpful with my requests for directions to places off-site, with information on resort services, and helping me to book the taxi to return to the airport. THE SPA SERVICES - 4.5 stars: The spa itself is nothing fancy. The massage rooms are very basic, but perfectly suitable for relaxation, and the perfect temperature. The pre-massage service in the giant jacuzzi in a quiet space was a particularly nice way to pre-relax before the massage times. While the space isn't very luxurious (e.g. changing area vibes more like a mid-level gym locker room than an upscale spa), the actual massage services (I had 2) were quite possibly the best I've ever had. E-ver. **Lulu in particular was amaaaazing and worked out a terrible kink in shoulder that no therapist has been able to remove for over a year. Both therapists were friendly, and extremely attentive to ensuring they provided the best possible service from initial encounter to completing the service. Now for the "meh - good but nothing to write home about" - THE ROOMS - 3.75 stars: I had an ocean facing room (more on that later...) and from my own room to a few others I saw, they are all about the same. They are "ok". Clean (important!) and the mini fridge has water and a few other beverages which is a welcome sight when returning to the room each day and after traveling/checking in. Facilities are nice enough - nothing amazing, and also not a thing to complain about. A bit outdated with the brown tile everywhere and very simple decor. Extra touches are definitely missing (e.g. empty alcoves clearly designed for..."something...art? plants? something...!). But who cares - the real focal point is the stunning blue water at the beach - that's why we are there, not the building, right? That said, they definitely put all of the attention into the exterior look of the building to try to replicate the cliffs of Greece, which is gorgeous - but how often are you looking at the outside of the building when you are a guest? Much more you see the inside. But I digress...overall, good, but not great, certainly not amazing. Hot tip on the rooms if you are from the US - the bottle opener is not obvious. If you call down they will tell you it's in the bathroom "on the sink". This is not what you will think of - it's not ON the sink. And it's not a hand-held opener. It's a stationary opener, attached to the FRONT of the bathroom sink. It doesn't look like the wall openers in the US. It is round and looks like a towel knob. Now you can immediately enjoy a cold cerveca after check in when you get to your room. You're welcome. :) CHECK IN/CHECK OUT PROCESS - 2.75 stars: The staff was amazingly friendly, but expect near-chaos at both check in/check out since arrival times and checkout times are pretty commonly happening at once for many people. In this hustle, it can feel a bit rushed. I wasn't given a map (I noticed some people were after I walked away and wasn't about to stand in line again at that point). ASK for a paper map if you want to get an early lay of the land of the resort. Also, I wasn't informed until asking at the front desk for a schedule of events the afternoon of DAY 2 of being there, that you have to download an app to see what's happening and make your dinner reservations. Download the app on your way to the hotel. You can scope out the map of the resort and get in your dinner reservations. Hot tip - do this the day before you get there...or sooner...if you want dinner reservations your first night. FOOD - 2.5 stars: Honestly, not impressed. Food is plentiful, but very bulk-cafeteria food, even the evening meals at the "finer dining". The mushroom soup at the Italian restaurant was delicious. The chocolate tamale dessert at the Mexican place was amaaaazing (though needs way more creme and fruit to go with the amount of chocolate tamale served - they would do well to half the portion of the torte and double the creme/fruit). The seafood restaurant was really disappointing. I'm about out of room, so ending there. The service and beach are AMAZING and drinks are great and service amazing. Nothing bougie, but if you get a great deal on the price, it's worth staying at this "South Hotel Strip" resort. read more

My family of 4 adults and two children came here in mid-February. All in all, we really enjoyed ourselves. We were given access to both the Royal Solaris and GR Caribe properties so we were able to get a taste of both venues. GR Caribe is a little more upscale than the Royal Solaris but the Royal Solaris has a lot more to do, their beach area is better and the pool area is by far the best. If you are with kids and like to swim, go with the Royal. If you are an adult couple and you don't really mind swimming and want a quieter environment, go GR Caribe. Pros Location - The beach was great and one of the nicest lots around us. You are about a 15 minute walk away from Playa Delphines, which is supposed to be one of the best beaches in Cancun. Other places we walked to had a tiny lot or steep ridge on their beach, not here. You are also about 4-5 miles out from the central hub of the Hotel Zone so it is a little more reserved and quiet. You can still get to the Hotel Zone though by bus in about 10 minutes. You are also able to walk to a few interesting locations like El Rey in only 15-20 minutes. Pool Snacks and Lunch - Wood fired pizza, fresh made sushi and a large selection of comfort food classics like Chicken Wings, Burgers, Fries, Onion Rings, and Ribs were served poolside or close to the pool and beach. We usually went with this option for lunch. Service - The staff are all very friendly and hard working. We had no issues with any staff members. All of them were happy to serve and welcome you into the resort. Kid Friendly - This resort is a great resort for kids. They have a big Kid Zone with separate pool that our children loved playing in. They also have a room with toys, video games, and movies. In the buffet, they have a little selection of kid favorites like Chicken Nuggets, Fries, and Sandwiches (adults were over there a lot too). The staff were also very patient and friendly towards our children, many of them going out of their way to say hello or give a friendly five. Entertainment - The nightly shows that we made it to were great. Each one was unique and different so that you never saw the same show twice. The dancing was well choreographed and the entertainers were very friendly and fun. Breakfast and Buffet - Breakfasts here were great. Made to order omelets, pancakes, French toast, etc. with a large selection of fruit, sides, and drinks. If you want bacon, make sure to request it for your table. Dinners could be hit or miss here but usually there was something to eat. For buffet food, it was pretty good. Pool - The pool was amazing. The pool never seemed overcrowded since it was so big. Sections were partitioned to help stem the flow of people into pools as well. Separate area for kids to play in as well as a fun kid water park. Mehs (The not so great) Drinks - Pretty watered down with some tasting "off". There was a large menu to pick from though so we were able to find ones that we liked. You can also call a few name brand products if you see them on the shelf like Bacardi or Jack Daniels. Formal Dining - The food was hit and miss and the service just took way too long. Some nights we were in the restaurant for almost two hours. It didn't help that we had a squirrelly two year old who didn't want to sit that long. Royal Solaris Hot Tub - The view was nice but the tub was never really that warm. It also closes way too early since our family likes to sit out at night and watch the waves. The hot tubs at the GR Caribe were way nicer and hotter. Internet - We paid for Wifi while staying at the property. Unless you were sitting in the lobby, the Wifi was spotty at best (and we opted to get the premium service, the basic must be dial up slow). Not really impressed with that service, especially since we paid extra for it. read more

I really couldn't say enough positive things about this resort. We stayed at the resort for 4 nights. From the very beginning the resort staff were friendly and helpful. We took a hotel shuttle from the airport and were promptly checked into our room. The result is all inclusive so food, drinks (including alcohol), pools, and 24/7 room service were all free. I liked that you could utilize the facilities at both the GR Caribe and the Solaris (the sister resort located next door) at any time. Take advantage of the spa. We got a basic massage package ($50) which included a massage under a beach-side hut. It was phenomenal! There are many companies that will pick you up for excursions (not included in your resort price) as well. There are resort staff that can help you schedule those trips. There were several negative reviews regarding the food. This is what I'll say, do your research. Each of the restaurants offer different options. If you're picky about food, stick to what you know. If you're more of an adventurous eater, try your different options. We will definitely be back in the future! read more

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I really enjoyed my stay here while in Cancun. The staff was friendly and attentive. Room service and the food were amazing! The view was beautiful! We had access to the sister hotel right next to it so it was nice to hop on over to the other side for their buffet and other restaurants. I do wish they had more activities to offer since it's all inclusive. And that the pool area and restaurants stayed opened for longer periods of time. I ended up sending my parents here for their anniversary a few months later! read more

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This hotel was a pretty nice surprise for a few nights with my best friend. We actually booked the Royal Solaris, but we were upgraded at check-in, maybe a perk of traveling during the slow season in early December. After we walked next door, they did sit us down with the hostess/concierge/timeshare saleswoman, but once she determined that we were not a) a couple or b) people with disposable income, we weren't bothered again. The rooms were huge and very nice! No balcony, but the view from out the front door was wonderful. Unfortunately, our windows overlooked the tennis courts, which was a little strange. Really lovely decor in the rooms and bathroom. TV had a couple of English channels as well, if that's what you're into. The doors, while large and wooden, do not stifle the sounds of screaming kids running through the halls and courtyard in the middle of the night. The food...not great. My friend quite liked most of her food, but the vegetarian options were limited. I even confirmed with the hotel's website and via email that they would have many options. The dietary restriction menu was identical for all the restaurants everyday and lacking imagination. And one item was even prepared with chicken broth! I don't think they knew the definition of vegetarian. The guacamole at the beachside restaurant was our staple and we went to dinner back at Royal Solaris because the buffet at least had a few options. As for the bar, we were told that the lobby bar would stay open all the time, but it was shut down and empty by 10pm all but one night. The drinks were weak and tasted like bad mixes. The margaritas were made with or a orange juice! The mojitos were actually really good, but the bartenders acted so put out when we ordered them. Sorry the rest of your drinks were so horrible. The beach in front of the hotel was so clean with lots of chairs available. The water was a little cool, but we were able to get our feet in. We mainly hovered around the pool; it was pleasant, but the hot tubs were the real attraction. Warm and so comfortable! Entertainment was pretty much a non-event. We had to go back to the original hotel to watch the shows in uncomfortable chairs, like those from a cheap diner. The Latin American dancers were great, but all the singing was lip syncing, which was especially a travesty during Broadway night. Overall, our stay was okay. We were definitely grateful to be upgraded, because the pool and grounds at the other hotel were definitely of lesser quality, but the lack of quality food and drink and entertainment will have me seeking out alternate arrangements when I return to Cancun. I think it would actually fall as a 3.5*, but since I know I will look to stay elsewhere next time, I'm rounding down. read more

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The cons: May have a adjoining room and shares all sounds and smells No balcony's , really Older resort and dated. Beach is smaller and rockier. Minor repair and maintenance being preformed The pros People people people and the people! They take precautions where needed. Their attentiveness/ customer service is the top notch if not the top we have ever experienced in the 8 years and over 10+ trips we have taken to Quintana Roo. We will come back because of : Miss Patty in Housekeeping Miss Rosalinda, Miss Diana and Mr Jeyven at the Pool Mr Edwardo at the GR Cafe Miss Nancy in the Lobby Miss Herlinda at the grill. I am sorry if I missed anyone. read more

GR Solaris Caribe - Pool area - Hotels Near Me - Cancún, ROO

We had a several amazing experiences at the Royal Solaris Can Cun and the food was excellent! We were so happy and satisfied but the wait staff, hostess and manager went above and beyond to make our meals memorable. Gracias Dider, Neftalí y Fabián! We didn't realize dinner was by reservation and not only were they able to accommodate us, they ensured we had a dining experience and memories we'll remember for years to come. read more

GR Solaris Caribe - A toast to start a wonderful evening ocean side. - Hotels Near Me - Cancún, ROO

I just finished my first stay here with my boys for a quick MLK weekend get away. Overall the staff was friendly, the food was good, but not overly amazing. I actually found their wood fire pizza and Mexican restaurant by the beach to be the best meals of the trip. One of my kids tested positive for covid and the resort has to move us to another floor. They were very accommodating and made us feel safe. Once we cleared protocols we were back to wrap up our vacation. I would come back here again most likely but would like to see other properties to compare. read more

This restaurant is an absolute gem. Open air atmosphere right on the beach, overlooking the ocean. The menu is somewhat limited, but has a nice variety that will suit meat eaters and vegans alike. The mahi-mahi I ordered was very good. The fish was moist and the flavor was excellent. The servers are very attentive, and they are very well staffed. This is the perfect venue for a nice evening meal after a day on the beach. read more

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Staff is wonderful. Couldn't be nicer or more attentive. Diana was wonderful with all her entertainment at the pool and awesome personality. Jeyson, Rosaria and the rest of the bar tending staff was great. Kept the drinks flowing. Only complaint I have is how hard the beds are. Other than that nearly perfect vacation. Hotel is super clean during covid. Again entire staff was awesome. read more

GR Solaris Caribe - Restaurant view - Hotels Near Me - Cancún, ROO

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I had reserved a room at GR Solaris via cheaptickets.com but when I arrived, GR Solaris was overbooked and they sent me to Solaris Caribe, which was a net win. Caribe is quieter, prettier, and seemed to have a more grown up clientele, at least when I was there. The staff were wonderful, the room was comfortable, and the key factors were there - good strong shower, cold AC, quick and easy beach access, clean pool area. I am very, very grateful to have ended up at Caribe and would stay there again. The downsides of the resort are really two - the all inclusive food was incredibly bland and had no local flavor whatsover (think burgers, hot dogs, and mass produced chocolate mousse) and the mixed drinks were very weak. read more

Location is excellent as it's not too far from airport and downtown. However that's pretty much it. Food is just alright with low quality drinks. You are better off just booking the stay here or any other hotel. All inclusive is a fraud where you are wasting money for food that you can easily buy out for much cheaper prices. In this particular resort we had such a hard time booking their "exclusive" restaurants. We asked front desk to help and even they couldn't make reservations. Overall the only thing positive we could find was the location of the resort and everything else was not worth the money. read more

I can barely give it a one. I'm the only doing that out of The goodness of my heart. From the moment we checked in, the only to find that the room we reserved was not available and we were downgraded to a room that wasn't anywhere well close to what we needed. On top of that the door to our hotel room didn't shut and lock without having to slam it at least 3 to 4 times. We found our door completely wide-open after housekeeping had been in to clean it several times. On top of that our safe wasn't working, and after calling several times and asking for someone to come and fix it it never happened. Our mini fridge did not refrigerate anything. The devil himself could've been very happy living in our mini fridge. Again we called and nobody came. We had Wi-Fi issues and had to call several times to try to get that situated. The food is disgusting, there's very little options for children other than hamburgers and chicken nuggets. For the amount that I paid for this vacation, they should've been a Ritz Carlton. Instead we ended up at a motel six. The only thing good about it was the fact that it was right off the beach, except the beach is unsuitable because the waves are ridiculously high and the tide is brutal. I have fought with management, they don't seem to care at all, and I will be filing them further for a refund. I have been to Cancun many times in my life and this is the worst hotel stay I have ever had. I've paid less money and state is a nicer hotel. read more

GR Solaris Caribe - Cockroach in lobby. (There was way lire but this one seas dead and and stayed there for hours) - Hotels Near Me - Cancún, ROO

Awful. Checking in was super unorganized. Now we found out when we booked two bedrooms with two double sized beds in each room was "only a suggestion" so now we only have one bedroom per room. Don't waste your money here. Now we're stuck here for 6 more days of this inappropriate sleeping arrangements read more

Gr Caribe and the GR Solaris ate both so dirty and old. The bathroom had mold and smelled of sewage. The pool area is super small. Food is disgusting. They only one place to during the day. With only 10 items on the menu. The other restaurant is not included in the all inclusive. If you want other options you have to walk to the GR Solaris which is equally as bad. I booked three nights but only stayed about 11 hours. No room change offered and no refund for the inconvenience. What a waste of money. Also a bit of advice the concierge tries to scam you in to a time share a pitch. I was lucky enough to be able to book a room at Live Aqua last minute. Avoid GR Caribe and Solaris at all cost. read more

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Amazing place, staff here are beyond friendly. They catered to our every need before we asked!! beautiful wedding anniversary dinner with special cake, from the staff. The food it top quality 5 star. Everything on the menu is to die for. If you don't like this place, I don't know what to tell you! 0 wrong with staff, food, atmosphere and friendly people. Bent over backwards to give us top rate service. We are heading back in September, and this place is a defiant hit for us. Thank you guys for the great service and food. read more

This was my first time in Cancun in November 2021 and it was wonderful here. The staff was very helpful, accommodating, fun, and friendly. Javier the bartender was SO nice and so friendly, and made the trip memorable for my family and I! Make sure to do the water Zumba too! read more

I booked my room at this hotel, but knew ahead of time that there are two hotels, interconnected side by side and that by booking my room here, I will have all access to the other hotel as well. The way the rep compared the two hotels was, this one is quieter and more expensive, and the other one has more noise and more pools and more kids' stuff to do. I figured I will sleep in the quieter hotel and use the more luxurious pool and amenities, but can have the option to walk to the other side for kid's club or if we wanted to use the other pool. First thing first: I booked this package months ahead of time. The reps I spoke to (spoke to two) aggressively tried to sell me on this time thing where you must sit at breakfast for several hours while they sell you their timeshare (they called it something else but timeshare...). I told them adamantly many many times that I am not interested in spending several hours of my vacation time sitting in a room and listening to their presentation. After I finally purchased my package, I noticed I am getting hit left and right by ads and junk mail. I think Solaris sold my information immediately. I had never gotten hit so hard by ads and junk like this before! My hotel experience overall was good. They were more than welcoming when we had to check in super early due to our flight arriving at 6am. I did not however, at first, get the room they had advertised, and what I thought I was paying premium money for. I had paid premium for ocean front with the Moroccan sofa setting in the room, and I got a tiny room with none of this. So, I asked immediately to be switched and were able to get a slightly bigger room with the sofa in it, but still, the windows were so tiny, it would not have made any difference whether I was ocean front or not. Lesson learned! don't pay premium for this hotels ocean front as you will not really get that- unless they just did not give it to me! Food is good. Hotel is clean, overall. I was so glad I stayed here in comparison to the other side. The other side was like a party hotel. People were getting way too drunk and trashed. The pools were way too crowded and the people in the pools were aggressive too. I tried to go in to one of the pools with my 6-year-old and was immediately told by a bunch of young women who were partying that I am sitting/standing at their spot! The ocean experience was kind of disappointing. It was impossible to go in to the ocean with my 5 and 6.5-year-old. The six days we were there, the flags on the beach in front of our hotel was RED. Which means 'dangerous to swim." I later realized, as I walked to the end of the strip that Clun Med's flag was down because they had this beautiful location at the very end covered by rocks in the water that calmed the ocean. Their ocean experience was practically zen and serene. Overall, if you stay here, definitely stay at Caribe, unless you want to party really loud, then go to the other side. I definitely got what I paid for, minus the ocean experience. If you want your little kids to have a fun experience by the beach, go to Club Med. read more

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Please visit another resort. I have been coming to GR Caribe for the past 3 years. This year was the worse experience I have ever had at any resort. I am a paid member of GR Caribe. They promise rooms that they can not fulfill when you arrive. Then they offer you vouchers and a promise to get u the room, to only be lied to.I was given the run around by the members only office staff. To top it all off, the room they gave me was not to par and not stocked. The maid service was poor as used towels were left on the floor and not picked up. Very disappointed in GR Caribe, they let me down. read more

So I booked an all inclusive to GR SOLARIS two weeks before I was leaving. When I arrived to Cancun I was told the hotel was closed by the Expedia guy and he was trying to figure out where the van would take us. It turned out that the sister hotel, GR CARIBE was the only one open of Solaris chain. I had originally booked a typical lagoon room all inclusive at the six golden apple GR Solaris, when I arrive to the GR Caribe, I told him I expected an ocean view which was honored immediately. Upon checking into the room I was a static because the room was five steps down to the beach and five steps up to the pool, an exceptional room for somebody that was taking two kids by herself because her husband had to work back at home in Chicago. The food was mediocre and I learned after the third day that you didn't necessarily have to order off the menu but you could tell them what you wanted and if they had it they would honor your request. The pool for both the GR Caribe and the GR Solaris were open and it was plenty of room for the 20% full caribe guests to use. The only outside bar that is open is the pool bar but Jeyson and Laura were exceptional at getting everyone drinks. The beach is open but has a ton of seaweed, lots of rocks and has the red flag out due to choppiness Most of the seven days we spent at the pool doing activities with Dafne and Sara who were outstanding and picked with energy for kids, teens and adults. They play games, bingo, trivia, water aerobics, mini golf, pool volleyball, make keychains, paint crafts and much more. We loved the daily activities and participate in a lot. Jeyson would come around with different drinks of the day for you to try on a cart which were absolutely amazing. My favorite was the pineapple margarita and the sexy banana. I turned a bunch of people onto the iceberg which is half beer and half margarita and everybody loved that. Waking up, a dirty monkey was my favorite with chocolate and banana. The only two restaurants that are open at this time are Veneto which is the one that is on the main floor next to the lobby bar and they have decent food but very small portions. I loved the moustaka and the Mediterranean salad. Outside by the pool is always a nice grilled spread w burgers, hot dogs and salad. They have fresh fruit, veggies and a great selection of by the pool entrees. Lunch and dinner are also served at bocovanti next to the beach and if you are lucky enough to see the pork medallions try them! The fish was very salty but it could have been just that day. The potato soup is great and they always have different dessert selections too. Room service is good but I wish they would have had tacos. Most nights it's an hour to get so if you want for breakfast order the night before! The bartenders in the lobby are very nice and attentive. I liked Limberth and Omar the best! I always ordered a Bloody Mary with a beer back which is my favorite thing in Wisconsin!! You should definitely feel safe traveling now and the customs process is a breeze. It took us 5 mins to get through customs and all the excursions are cheap!! By the way if you have questions on timeshares at our hotel ask me. I didn't choose to do it but would have in a heartbeat if my son wasn't going to a private high school next year!! Cancun rocks!!! Thanks to all the great staff.a very happy traveler from Chicago named Sara read more

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A tiny bit better than GR Solaris, only has two restaurants so you have to walk over to their other hotel which is "Royal Caribe" and their options are very limited as well. Terrible !!!! read more

Overall it was fairly nice but some of the staff are unhelpful and seem they just try to get the most money out of you. It was said that there's transportation included to the airport but no one came to the airport to pick us up when we booked one and we had to buy one back to the airport. Also the toilet was messed up the whole time which made it so hard to sleep when the toilet makes pounding noises. We asked them to fix it but bottom line it just didn't happen. Ordered room service once as well and no one ever came until an hour and a half later, kind of rediculous. Overall food and drinks aren't bad, just wouldn't come back. read more

My friends, husband, and I had an amazing experience. I am so glad we picked this resort. The service was amazing and we could go to the other sister resorts as well. Food options were not the greatest but the food from room service was delicious!! Karina Karina was amazing. (She was part of the poolside entertainment and hooked us up with great nightclub experience). Will definitely book the same resort when we return. read more

GR Solaris Caribe - Hotels Near Me - Cancún, ROO

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The service here is great. Very nice people who want to make your stay the best it can be. The rooms were very nice. Very pretty hotel with a clean and friendly pool area and beach. I like the options we got for each meal. The air conditioning worked great in January. We were disappointed by the lack of traditional Mexican food options. It caters more for tourists in my opinion. The alcohol is cheap. Watch them make your mixed drinks or it will be mostly ice and sugar with maybe a teaspoon of alcohol. The way they made drinks was making me feel sick from all the sugar. I had to tell them not to add grenadine to a tequila sunrise and add some more tequila. A guy next to me did it right by asking for just vodka on the rocks with a lime. Then you don't question your drink. I considered ordering the same. The food was not very good. In ways they could make something very nice, they use cheap ingredients instead. It was obvious. Frozen hash browns..the knock off brand of most popular items.. I'm pretty sure my steak was a hamburger patty. If you book with this hotel, get their private shuttle from the airport. You will feel safe and you won't have to wait in that horribly long line for taxis outside of the airport. Adding on a price for Internet per device, per day is annoying. Just have free internet. You'll get more people to book that way. I guarantee. Unless you're a family with children. In this case, they'll learn to get off their phones for a bit. I probably would not stay here again. If I want to relax and not worry about planning things and know everything is paid for, a place like this works. If you want a real Mexico experience, stay at someone's house or a regular hotel and go out to eat at different restaurants, explore the city and surrounding area, and experience the life that Mexican people live. This town is all tourists, which I expected. I guess that kind of vacation is not my style. read more

GR Solaris Caribe - My buffet lunch with a margarita - Hotels Near Me - Cancún, ROO

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Not what's on the picture. At dinner time there's only one restaurant open to everyone (says it's international food, but there's few choices and food isn't good at all. Not to even get started on the staff who take forever to get you anything you need.) there's a few other restaurants that require reservation, but there's never any spots open. We've stayed at other hotels all inclusive and never had this problem. Never again! read more

My boyfriend and I went to GR Caribe in March of 2014 and had a great time! The beach and water at the resort is incredible! I know Cancun gets a rep for being a big spring break destination but you really can't beat the white sand and clear blue water. It's beautiful. Resort: The resort was very pretty and well-kept. It was nice that we had all inclusive access to the resort next door because it was a little more lively in the evenings which was a nice to be able to visit, but not be surrounded by if we just wanted to have a calm evening. I would definitely suggest bringing cards or something to entertain yourself with in the evenings. Rooms: We were incredibly impressed by our room. It was very large and had a small little alcove with benches and pillows and lots of windows that had a view of the ocean. A couple of evenings we sipped wine and sat in the room just enjoying the ocean breeze. Food/drink: The a la carte restaurants didn't require a reservation which was a nice change from other all inclusive resorts. The food at the restaurants was pretty good. The buffet food was what you would expect from any all inclusive resort. We had no complaints. The drinks were great and the lobby bartender was always very friendly! Cancun has a ton of resorts but we really enjoyed our stay here and would definitely recommend it to others. It's a little ways down from the "strip" so if you plan on visiting that on multiple nights, that may be the only downfall. read more

Well After 3rd room change. The First room had small queen beds that squeeked and where very uncomfortable. Second room smelled so freshly painted that it gave us a headache. 3rd room was better until We left to have dinner after being so tired moving around that we left some things unpacked only to find out someone Came into our room without permission or acknowledgemen for nothing but to leave us a towel and some chocolates that said goodnight..Very weird and without my permission.I called upfront to ask why someone came into my room without my permission when we just got the room..He basically tells me that its a courtesy to come into your room anytime without your consent or acknowledgement to leave chocolates and notes. WOW.. I dont know what kind of courtesy is that but be Aware that this is not a courtesy to me. Ive been to many Resorts and have never had this happen because they dont do things like this. Its very disturing and now we dont feel too safe. read more

GR Solaris Caribe - Came into my room without permission. We just got in the room and they came in when the seen us leave for dinner nxt door - Hotels Near Me - Cancún, ROO

We just returned from a stay here and it was not at all what I had expected. Tripadvisor rated this hotel 4 stars and it makes me wonder who's REALLY rating this hotel. The whole property is not well maintained. The ceilings have water stains and what appears to be mold. The tint In the restaurant is peeling off. The swim up bar has a whole side missing a granite panel. The pool edges are all discolored and have green stains. The room was just adequate and Very outdated. This hotel is NOT children friendly and NOT handicap friendly at all! For those who still use a stroller don't come here. You get to a point where you've hit a dead end with high stairs and you're thinking there's got to be a ramp nearby... NOPE! You have to go back to find an elevator and go back around and through the building just to get to the other side. AND the dead end is right next to the kids pool! It makes no sense. The restaurants outside also has no ramps so you have to lift up the stroller or wheelchair to get in to the restaurant. AND... The Ramps are very steep so be careful it can be dangerous. Also... The kids play area is literally all plastic fisher price play sets. Room service... Forget about it! They don't come and when you call back after an hour later they said they are too busy... By then everyone fell asleep. Food.... The food was less than adequate. Mediocre at best. Husband got sick for nearly 2 days with diarrhea. We saw cockroaches in the restaurant so you can imagine what the kitchen looks like. We had to take a taxi off property to get decent food. There were no restaurants on site that were open late and room service was open but never comes when you order food. You can't even get a simple soda that's not flat. I ordered a coke 3 times at 3 different restaurants before I asked if the sodas are coming from a machine or a bottle. The waiter said they pour them from a bottle and the machines were broken. This explains why you cant order a soda and expect it to be carbonated. Drinks.... So not classy. We ordered drinks and it comes in plastic solo cups.., REALLY??? You can't get a simple drink in a glass. Apparently their "top shelf" liquor is Jack Daniels according to the sales person. Timeshare... They want you to go to a presentation. Don't do it! We did and it's nothing but a bunch of bull. The sales person said there's no inflation and you can cancel anytime. I read the terms in the contract and it says no cancellation and there's inflation. The whole presentation is misrepresented. Be careful on what you sign cuz they tell you what you want to hear but once you sign it's over! The website itself is misrepresented too. If you go to the caribe site it has all the kids stuff on the website but it's really on the Solaris side. If you book GR Caribe you will be on the other side of the resort away from the kids pool and all the main restaurants. Also... Make sure you bring enough cash and change/small bills. The front desk says they don't have money to make change or convert USD to pesos or even make small change. This is definitely not acceptable especially when you want to break a $10 or $20 bill to tip the bartender or waiter. Staff.... Just ok. Nobody went above and beyond. They just do their job and that's it. It's the attitude of "I'm just here to collect a paycheck" kind of staff. We will definitely not be back and would not recommend this place. We thought this would be a great place for the kids but It's definitely not worth it. We come to Mexico every year and try different hotels... This is one we will definitely cross off the list of hotels NOT to return to. read more

"We're having a terrible time and we'd like to leave immediately." That's what my wife said to the front desk agent after only one night here. I think all the positive reviews (on here and TripAdvisor) are fake. This place was terrible. The food is nearly inedible, the room and lobby were freezing, you have to pay $16 a day just for wifi, our toilet was broken and required numerous visits from hotel maintenance throughout our stay. As Donald Trump would say, this place is very low class. We initially signed up for three nights here but demanded that they allow us to check out after one night because the experience was so bad. Thankfully they did. read more

We just returned from a stay here with my inlaws and had a decent experience, but we most likely won't return. First of all, 6 out of 9 of us got sick for 1-2 days with vomiting and diarrhea. And we weren't' the only ones. We spoke to AT LEAST 15 people who were either sick or had someone in their group (or numerous people) who was ill. Everyone reported it to the staff, who were apparently doing their best to investigate whether there was an issue with refrigeration, etc., but by the time we left they had not identified the problem. In all fairness, it's very possible that it was just a virus that circulated the resort, especially since we didn't all get sick at the same time. However, that could mean there's an issue of cleanliness that needs to be addressed as well. Food: The food was mediocre at best. We did enjoy the Marco Polo restaurant at the Royal Solaris next door. The Brazilian night at the Rosamarinas restaurant was pretty good, too, but the Mexican food wasn't very good (kind of flavorless). The pizza by the pool wasn't bad either. Even the member's surf and turf dinner wasn't very good, and the service was terrible. I took my son to the restroom and they skipped over him and didn't take his order from the kid's menu. The Bogavante was all right, but one of the nights they took an hour to bring our entrees, and when they did, one of the fish dishes was undercooked. Drinks: Margaritas were okay, didn't think they were that watered down as some said. I wish they had more wine choices! We got very sick of the one white wine option, which wasn't great. Entertainment: The show with the breakdancers was awesome. The Broadway night wasn't great...they were lipsynching with fake microphones. We saw a short bellydancing show at the lobby bar one night that was awesome, too. I didn't go, but the others in my group liked the Mexican show. Entertainment staff were very friendly when we spoke to them around the resort, one of them played with my son for 45 minutes in the pool! Staff: The staff were all friendly and tried to help whenever there was an issue. Our favorite person was Veronica at the lobby bar. Definitely pay her a visit and tip her well! She deserves it. Pool/beach: Best part of the place, in my opinion. The pools and areas surrounding them are clean and pleasant (except for the ladies room near the pool...floor is always wet and it smells awful all the time). The beach is absolutely gorgeous and not very crowded. Rooms: They are okay and fairly clean, but the little sitting room area is sort of useless. Bathing suits and wet clothes took forever to dry in the bathroom. Our doorknob was loose and nearly falling off..had to call maintenance to fix it. Beds are not very comfortable. Blinds are nearly impossible to pull up and down. They need to remodel. Other services: We had laundry done and they called at 10:30 pm to tell me it was ready (waking up my 4 year old). I asked them to deliver it in the morning, but ended up having to ask 3 times the next day to actually get it. Didn't bother with the wifi, but heard it was slow. read more