1. Bsh Home Appliances

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    Avenel, NJ

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    Bsh Home Appliances

    1.0 (1 review)

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    8 years ago

    They came to fix something however they broke somethingelse and they're ignorant, this is not $160 labor cost for

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    P.C. Richard & Son

    P.C. Richard & Son

    4.3
    (69 reviews)
    0.9 mi
    $$

    I'd been holding off on replacing my existing stacked washer/dryer because there were so many…read morevariables to deal with. My condo association required a ventless dryer, I had limited space, and I didn't want to go through the hassle of bringing in an electrician to change out the existing 240V power receptacle for a standard 120V. I'd also gone through a nightmare with a salesperson at another appliance dealer who lacked attention to detail and frankly had a rotten attitude. When I found a w/d set that would satisfy all of my requirements, I couldn't find the dryer anywhere. Needless to say, I was getting discouraged. Having had positive experiences with P.C. Richard on smaller items in the past, I checked their website to find that they carried both units AND they were on sale. When I got to the store, Kevin M. helped me out, even showing me a couple of discounted (scratch & dent/refurbished) units in addition to the showroom models. After the sale, Kevin kept me updated on the status of my order and even asked me to take a photo of the 240V receptacle to assure we'd settled on the right units. (This was huge for me, as the salesperson at the first place I went to never bothered to ask, and in fact, sold me a 120V unit.) When the stacking piece was delayed, he offered a creative solution so that I'd get the washer and dryer in a timely fashion. On delivery day, the installers actually came *early* and did a great job removing my old w/d and setting up the new ones. I was impressed with their efficiency, attention to detail and that they took all of the packaging material with them when they left. All in all, a great experience! Bravo to Kevin and the team.

    Horrible constumer service I pay the insurance for my refrigerator and it hasn't worked for a month…read moreand they gave me an appointment for a week and then they say they ordered the part and that it arrives in 3 weeks it's ridiculous

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    P.C. Richard & Son
    P.C. Richard & Son
    P.C. Richard & Son

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    BPC Appliances

    BPC Appliances

    4.0
    (2 reviews)
    3.3 mi

    we bought a washer and dryer 2 months ago from here. Customer service was always good, very nice…read more We had an issue with the washer and a tech went out and fixed it quickly. Recently the dryer stopped working, we called the store since it was still under the warranty. The woman who runs the store was helpful and offerent to give us a new dryer. Delivery was set up and on day of delivery, the guys told us they're not bringing in, that they weren't told to do that. That information wasn't shared with us prior to delivery, we took the door off so the guys can easily bring it in. The guys that delivered said they have to call the store to ask about it but instead drove off without saying anything. I called the store to speak to the woman and express my frustration. She told us that guys had somewhere else to go and wasn't going to pay for them to bring it inside and install. I didn't ask to install but to bring inside since we werent able to and if they didn't want to install, we could do it. Unfortunately she kept saying no they won't do it, she's not their boss, and can't tell them what to do. It was left outside on a rainy day. I explained my issue with that and i don't think it's good customer service especially since we were sold a dryer that only lasted two months. She then proceeded to get defensive and blamed us for breaking the dryer. That was even more frustrating and I told her that I won't be using her store any further and won't be able to give a good review and she then hung up the phone on me. It's a shame because up until today, they were great. The store was nice, had a good selection of items which even used, looked pretty new. I also need to replace our fridge, stove, microwave but will need to look for another store

    Technicians were great at scheduling a prompt appointment and resolving the issue efficiently…read more Would recommend them for all your issues with your appliances.

    Photos
    We have stoves, washers, dryers all in working condition with our warranty.
    We have stoves, washers, dryers all in working condition with our warranty.
    We have variety of models and prices all sold in working conditon
    We have variety of models and prices all sold in working conditon
    Always have new inventory

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    Always have new inventory

    Bsh Home Appliances - appliances - Updated July 2026

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